Outdoor pool
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Reviews of Galveston Inn & Suites Hotel

2.5 out of 5
Galveston Inn & Suites Hotel
7220 Broadway, Galveston, TX

Reviews

7.4

Good

Rating 10 - Excellent. 374 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 149 out of 1001 reviews" "
Rating 4 - Poor. 100 out of 1001 reviews" "
Rating 2 - Terrible. 139 out of 1001 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kasha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brand newly remodeled room
Stayed 2 nights in May 2024

2/10 Terrible

Yassin

Disliked: Cleanliness, staff & service, property conditions & facilities
Mosquito
Stayed 1 night in May 2024

2/10 Terrible

Rose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty and very scary crowd. Many people living there full time.
Stayed 1 night in Apr 2024

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When searching for a hotel, I specifically looked for one with a pool to enjoy during our stay. Once we check in they tell us it is closed due to renovations. They didn't want to cancel our reservation to look for another hotel with pool access. The dining area was closed as well so we didn't get to have breakfast. I took pictures of how dirty the room was as well, wish I could upload them. Would not recommend this hotel at all.
Stayed 1 night in Apr 2024

6/10 Okay

Susan

Traveled with family
Under renovation so no breakfast or service. Would rather be on Seawall When done as holiday in May 2023 will be better
Stayed 1 night in Apr 2024

8/10 Good

Esteban

Stayed 1 night in Apr 2024

2/10 Terrible

Shannon

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Door handle to room did not work properly, room was not clean, spilled food sill on the nightstand, sheets and bedding looked like they had never been washed or replaced since it’s first opening. Towels were dingy just like the sheets. Hotel was under construction but everything other than the construction areas could have been nicer and clean.
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Traveled with family
The property was in the middle of a renovation that I was not made aware of until I arrived. Hard hat area.
Stayed 1 night in Apr 2024

6/10 Okay

Joseph

Stayed 1 night in Apr 2024

6/10 Okay

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Aida

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is absolutely the kindest!!! I always stay here when I cruise and had my phone stolen on the cruise ship. When I got back to the hotel the staff assisted me in calling everyone I needed to notify. They were kind and patient with me. Service with a smile!
Stayed 1 night in Jan 2024

2/10 Terrible

Martin

Traveled with partner
Disliked: Property conditions & facilities
Property was under renovation no breakfast available as advertised. Minimal facilities in the room. Very disappointing.
Stayed 1 night in Mar 2024

6/10 Okay

Shariniell

It didn’t have free breakfast like it said
Stayed 1 night in Mar 2024

6/10 Okay

courtney

Traveled with family

8/10 Good

Renada

Traveled with family
Liked: Staff & service
Lady at front desk was very helpful.
Stayed 1 night in Mar 2024

2/10 Terrible

Jane

Disliked: Cleanliness, amenities, property conditions & facilities
Rated as 3 star when it was a 1 star. Remodeling mess was left in the room. Tv did not work. AC barely worked. The site should have let us know the property was under renovation. Sloppy clean up in room. Sheet rock powder all over the floor. Glue or putty or something in bathtub. Stains on sheet. I probably will not use this booking site again.
Stayed 1 night in Mar 2024

4/10 Poor

Janya

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Furniture was broken. Chair had nasty stains all over it. Do not recommend at all.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk customer service…Tallia is a wonderful hotel front desk manager.
Stayed 1 night in Mar 2024

2/10 Terrible

Susan

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty not worth the money
Stayed 1 night in Mar 2024

4/10 Poor

Jeremy

Stayed 3 nights in Mar 2024

6/10 Okay

daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The first room they put us in was really dirty and nasty
Stayed 2 nights in Feb 2024

2/10 Terrible

Vasile

Stayed 1 night in Mar 2024

8/10 Good

Jim, Collinsville

Stayed 1 night in Feb 2024

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities
Room service didn’t clean the room for the whole stay I was there. Towels had to be exchanged at the front desk rather than being replenished by house keeping each day.
Stayed 4 nights in Feb 2024

2/10 Terrible

Emily, new braunfels

Traveled with partner
Disliked: Staff & service
We didn’t stay in the hotel . They do not have a free parking anymore. We used to stayed there a lot it times. They changed the parking rules and they didn’t notify us. We had to go and find another hotel. And they didn’t credit our money back. They should notify us of that charge. We are very unhappy about this.
Stayed 1 night in Mar 2024

8/10 Good

Johanna

Traveled with family
Liked: Amenities, property conditions & facilities
Great staff!! The office manager and lady working late night on Friday was very helpful
Stayed 3 nights in Feb 2024

10/10 Excellent

Tina

Stayed 1 night in Feb 2024

2/10 Terrible

Dr. Stacy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk Clerk was rude the room smelled like urine, I never stayed but the owner wanted to charge me for a one day stay. I only walked into the room it smelled horrible, went back to the front desk and left. The Clerk was on her personal phone the entire time.
Stayed 4 nights in Feb 2024

8/10 Good

Federico

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean and roomy. Showers are nice and have good pressure. DirecTV on the TV's
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being able to leave my car parked there during my cruise. Looking forward to the updates being finished.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. They are in the middle of a remodel, and we were in one of the old room. Our AC was broke. The front desk lady was more than ready to help, and moved us to a newly remodeled room.
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and professional. Room is large and clean. Perfect overnight before cruise!
Stayed 1 night in Feb 2024

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioner didn't work. Filthly dirty.
Air conditioner didn't work in 2 different rooms. Filthy dirty rooms and floors. Was told there was absolutely nothing they could do about our situation. We had to find other accomdations.
Stayed 1 night in Feb 2024

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with our first room but the lady in the front was very quick in getting us a new room!
Stayed 1 night in Feb 2024

4/10 Poor

Mary, Red Feather Lakes

Traveled with group
No coffee in lobby area. Room set up for coffee was present . Towels old and very thin. No closet or hanging hooks for coats. Limited vendor machine choices for food.
Stayed 1 night in Feb 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible. I requested a room on the quiet side of the hotel which was denied. Employees were rude, incompetent and unprofessional Entire hotel reeks of mold and mildew. Dirty used towels left in bathroom from previous guests. Bed linen with nasty visible stains.I would advise anyone to stay far far away from this roach hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Tanya

Liked: Staff & service, room comfort
Grey Towels
Typical low price hotel, older and a little tired. Room was clean and the bed was comfortable. My only issue were the towels which were grey. Very grey! All of them. I couldn't do it. Went to Wal-Mart and bought a towel and wash cloth before showering.
Stayed 1 night in Feb 2024

6/10 Okay

Randy

Stayed 1 night in Feb 2024

10/10 Excellent

Sergio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and friendly check in!!
Stayed 1 night in Feb 2024

2/10 Terrible

michelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Stayed 1 night in Jan 2024

8/10 Good

Markya

Liked: Staff & service, amenities
Nice place to stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymyrna J

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was very good at his job and very personable.
Stayed 1 night in Feb 2024

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was adequately clean and staff was helpful.
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Darlene o

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this hotel because i was able to leave my car for a week while on a cruise for no charge as long as I stayed at the hotel.
Stayed 1 night in Feb 2024

2/10 Terrible

patricia

Stayed 1 night in Jan 2024

8/10 Good

John

Traveled with family
Liked: Staff & service, amenities
I was really nervous after reading some of the reviews. Overall it was a pleasant stay. The property is under construction, they told me by March be or May they would be a Holiday Inn so improvements are necessary. Housekeeping needs to tighten up but other than that we enjoyed our night.
Stayed 1 night in Jan 2024

10/10 Excellent

Darlene o

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024