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Opiniones de The Marlin at Taino Beach Resort & Clubs

3.5 out of 5
The Marlin at Taino Beach Resort & Clubs
Jolly Roger Drive, Freeport, Grand Bahama

Opiniones

7.2

Bueno

Puntuación de 10, es decir, Excelente. Basada en 8 de 39 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 14 de 39 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 39 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 6 de 39 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 39 opiniones" "

7.6/10

Limpieza

7.8/10

Servicio y personal

6.0/10

Servicios

6.8/10

Condiciones de la propiedad

5.6/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Alexandra

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No wifi in the room, and room is very smelly
el Wifi no llega a las habitaciones...hoy en día increíble. La sala común para trabajar es un cuarto con una mesa y una silla, ya está. El gimnasio ha visto sus mejores momentos hace años. Lo peor: la habitación huele muy mal, incluso mi maleta y ropa huele tan mal ahora, que al cambiar de hotel, tenía que lavar todo. La cama muy incómoda, se nota cada muelle.
Se hospedó 4 noches en septiembre de 2023

10/10 Excelente

ASHLEY

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Terry, Spokane, Valley

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Property was clean, nice pool and beach.
Se hospedó 3 noches en abril de 2024
Respuesta de Management Team, el 15 abr. 2024
Thank you for staying with us! We appreciate your feedback!

6/10 Aceptable

philipp

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Paradiesische Lage, völlig veraltet
Das Hotel liegt an einem wunderschönen Strand. Der Pool ist super und die Grottobar auch. Das Personal ist sehr hilfsbereit. Aber... Das Hotel ist sehr veraltet. Ausserdem versuchen sie einem Timesharing aufzuschwatzen. Alles Kostet extra. Beachhandtuch 10$ kaution, Schlüsselkarte 20$, eine Fahrt zum Hafen 8$. Alles in dem Hotel ist ab 18.00 uhr geschlossen. Nicht mal Wasser oder so kann gekauft werden!
Se hospedó 5 noches en agosto de 2023
Respuesta de Management Team, el 2 oct. 2023
Thank you for staying with us! Your feedback is appreciated and important to us. It has been shared with Hotel Management. Please note that the towel and key deposit are refunded once returned. We thank you again for taking the time to send your feedback.

4/10 Malo

Desmond

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Management Team, el 2 oct. 2023
Thank you for staying with us! We take your rating seriously. We hope to see you again and that your next visit with us would not only meet but exceed your expectations.

4/10 Malo

Karla

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
When we got there the room wasn’t ready;however, the front desk service clerk was very nice and accommodating. She didn’t everything within her power to get us to our room within an hour. The room I stayed in AC was leaking so we had to change rooms in the middle of the night; however, they did allow us a late checkout to compensate.
Se hospedó 1 noche en julio de 2023

4/10 Malo

Kathryn

Viaje en grupo
No le gustó: Servicios y condiciones de la propiedad
The location next to a gorgeous beach was great, the property itself was extremely dated. The most disappointing element of the stay was the poor concierge. The woman running the desk was very unhelpful and unknowledgeable about local excursions, bike rentals etc. and No WiFi in the room! Ughh
Respuesta de Management Team, el 8 feb. 2023
Thank you for your feedback. We are sorry to hear that your experience with the concierge was not pleasant. First, let us express our sincere apology on behalf of the Resort. We wish to inform you that this issue has been brought to the attention of the General Manager and is being addressed in order to prevent similar incidents from occurring in the future with the Tour Desk. The Resort offers free WiFi in the Lobby and other public areas; however, it is not offered in the rooms. Once again accept our sincere apologies.

6/10 Aceptable

Louis

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios
The pool and slide are awesome but the floor of the pool made it look dirty. Didnt like the tv was static could hardly view and internet service only at restaurant and around pool and lobby and also internet is really slow so people can’t do important work over internet in a timely fashion. Really important to get faster internet and available in rooms for me to come back to resort. Worst RCI resort i have ever been to. If they would update property would be awesome place.
Se hospedó 4 noches en enero de 2023
Respuesta de Management Team, el 26 ene. 2023
Thank you for staying with us. Please note the pool does have a different color shade on the flooring. We apologize for any inconvenience you encountered with our internet service. Your feedback is important to us and it has been addressed with Resort Management.

8/10 Bueno

James

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pool and adjacent beach make this place. Also beach restaurant food and staff well above average.
Respuesta de Management Team, el 2 dic. 2022
Thank you for staying with us. We appreciate your feedback!

8/10 Bueno

Marcus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location to the beech and the pool. The grato bar was awesome.
Se hospedó 6 noches en noviembre de 2022
Respuesta de Management Team , el 26 nov. 2022
Thank you for staying with us! We appreciate your feedback.

8/10 Bueno

Devon

Se hospedó 1 noche en junio de 2022

2/10 Terrible

Andre

No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2022

10/10 Excelente

Kira

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Love this resort! Its a real taste of the Bahamas with the comforts of home. The pool, swim up bar, beach and restaurant are wonderful! A few challenges, for example the collection of kitchen utensils/cookware was random and made cooking a bit of a challenge. But once we asked it was handled quickly by very kind staff. I highly recommend this property!!
Se hospedó 7 noches en noviembre de 2021
Respuesta de Management Team, el 27 nov. 2021
Thank you for staying with us! We appreciate your feedback!

10/10 Excelente

Cliente verificado

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I thought this resort was amazing! However, many of the amenities were closed (water sports, ferry) and closed early (6:00 pm). But the staff was so amazing and friendly the entire time!
Se hospedó 4 noches en agosto de 2021
Respuesta de Management Team, el 16 ago. 2021
Thank you for staying with us! We appreciate your feedback.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
The room i was given was very much less clean than expected, floors were really dirty and smelly (poop smell) fridge was not working made us lose all our grocery food shopping which was very expansive,at the beginning there was not towel service until we asked, then after everything was better 3rd day
Se hospedó 4 noches en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
I aish i knew restaurant and bars were not open except friday and Saturday. Even on those days it was open the hours it said it would be. I went to breakfast Friday at 1020 and they were not serving it anymore. I Lso found out after i was supposed to get a gallon of drinking water which i never got. I think the slide, bar, and restaurant should be open past 6. At least untill 8pm if not later. I did like the lounges and tables on the beach and the hammock by the pool. I also had mosquitoes flying around in my room. Alfie is the best bartender!
Se hospedó 5 noches en junio de 2021

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Great service and amazing access to the crystal clear water.
Se hospedó 1 noche en marzo de 2021
Respuesta de Management Team, el 19 mar. 2021
Thank you for staying with us. We appreciate your feedback!

4/10 Malo

Charles

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Resort was closed, no food or drink. Pool wasn’t clean. Jacuzzi tub in room didn’t work either.
Se hospedó 2 noches en diciembre de 2020

10/10 Excelente

Charles

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Island still shows alot of storm damage. It will be a while be fore they fully recover. Resort has went out of there way to keep us comfortable. Great place.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Hotel Management Team, el 30 dic. 2019
Thank you for staying with us and for your valuable feedback! We hope to see you back in a near future.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This is a clean and lovely property with friendly staff. The lack on internet in the rooms made it challenging to conduct work. During the winter months and in light of no direct flights bringing tourists to the islands currently, the restaurant is closed so there are no options for food or drink (or water) within walking distance. (Tap water on the island has a high saline content.)
Se hospedó 1 noche en diciembre de 2019
Respuesta de Hotel Management Team, el 5 dic. 2019
Thank you very much for your feedback of your recent stay at our resort.

4/10 Malo

Cliente verificado

Se hospedó 2 noches en octubre de 2019
Respuesta de Hotel Management Team, el 6 nov. 2019
Thank you for your feedback.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Negatives...Lots of repairs needed on roof and some other outside areas. Rooms are in need of upgrading. Mosquitoes in evening were voracious. Would have preferred Bahamian music in restaurant. Positives....friendly staff....especially Lilly in restaurant. Great restaurant food. Great beach. Spacious, well designed rooms. These outweigh any negatives.
Se hospedó 4 noches en agosto de 2019
Respuesta de Hotel Management Team, el 20 ago. 2019
Thank you for staying with us. We appreciate your valuable feedback as we strive to improve with each and every stay.

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Servicios
Could be realky nice place still fixing up from previous hurricane. Pool excellent. But water slide closes at 4:30 eastern time so kids dont have use of it and the water from slide makes the lazy river flow so no slide no lazy river at 4:30 pm cave bar closes at 6pm so no drinks of any kind. So after bar and slide closes not a lot to do.
Se hospedó 5 noches en julio de 2019
Respuesta de Reservation Management Team, el 5 ago. 2019
Thank you for staying with us. Your comments have been forwarded to the Resort Management Team. We appreciate your feedback as it helps us identify areas we can improve the guest experience.

2/10 Terrible

LE BOT

No le gustó: Limpieza y servicio y personal
Très cher pour ce genre d’hôtel
Accueil très désagréable. L’hôtel était vide et il nous ont donné la chambre la plus éloignée de la plage, à l’entrée de l’accueil. Pas de négociation possible. La chambre était SALE, moustiques écrasé sur les rideaux avec du sang. Baignoire craseuse... Petit coup de geule pour le personnel de l’accueil pas du tout accueillant et qui font toujours la geule. Merci à Crystal pour les activités nautiques et pour son sourir. Je ne reviendrai JAMAIS.
Se hospedó 3 noches en julio de 2019
Respuesta de Hotel Management Team, el 25 jul. 2019
We're sorry you were unhappy with your stay. The information has been informed to the Resort Management in order to fix any problems with the room you stayed in. Please note the resort is located next to the beach but units do not have ocean views. We appreciate your feedback as we strive to improve with each and every stay.

10/10 Excelente

Candance

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en junio de 2019
Respuesta de Hotel Management Team, el 12 jun. 2019
Thank you for staying with us. We appreciate your feedback.

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Servicios y condiciones de la propiedad
The pool area especially the swim up bar is very nice. They don’t clean/tidy up the room when you stay there, there’s an extra fee to request for that. It’s kinda odd if you want new towels in the room, you have to go up to the laundry/housekeeping place and ask for new towels but before you can do that, you have to bring the old ones from your room.
Se hospedó 3 noches en marzo de 2019
Respuesta de Hotel Management Team, el 14 mar. 2019
Thank you for staying with us. Your feedback is very valuable to us, as we strive to improve with each and every stay.

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en noviembre de 2018
Respuesta de Hotel Management Team, el 20 nov. 2018
Thank you for staying with us. We appreciate the rating feedback.

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en noviembre de 2018
Respuesta de Hotel Management Team, el 20 nov. 2018
Thank you for staying with us. We appreciate the rating feedback.

10/10 Excelente

Debi, Canon City, CO

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The pool is the jewel of this property as well as the clean white sand beach which they rake every morning. I was able to check in early, which I really appreciated, and book several excursions right at the property.
Se hospedó 2 noches en octubre de 2018
Respuesta de Hotel Management Team, el 26 oct. 2018
Thank you for staying with us. We appreciate your feedback!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 7 noches en agosto de 2018
Respuesta de Hotel Management Team, el 15 ago. 2018
Thank you for staying at the Flamingo Bay Hotel & Marina. We appreciate your feedback.

6/10 Aceptable

Nene, Miami

No le gustó: Servicio y personal y comodidad de las habitaciones
Staff was [horrible. Location was nice. Not cleaning the room for duration of one's stay until they leave it crazy.
Se hospedó 3 noches en agosto de 2018
Respuesta de Hotel Management Team, el 15 ago. 2018
Hello Nene, Thank you for your valuable feedback as it helps us improve the guest experiences. We are sorry to hear that you had an unpleasant experience with the staff and that the room wasn't cleaned. We offer daily housekeeping to rooms reserved by nightly guests This will be addressed to our Front Desk Staff and Housekeeping Staff to ensure this does not happen again.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Staff were friendly, the grounds were beautiful and we loved the lazy river. The room had everything we needed and housekeeping was awesome. Valentine took very good care of us (you are the man! Thanks.) The ferry and grocery shuttle were very well priced and we used the ferry frequently.Our first 2 weeks were great. On the last week the spring breakers started to arrive and that wasn't so great ; loud cussing, doors slamming/ yelling between midnight and 3am. If you're there with kids and don't want them exposed to thong bikini's (whether girls looked good in them or not) or are an older couple just looking to relax I would avoid the last 3 weeks of March and first 2 weeks of April.
Se hospedó 21 noches en febrero de 2018

8/10 Bueno

Vicki, South FL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great pool!
I visited this resort on an excursion and LOVED the pool area. Fun water slide, grotto bar, sun lounge in the pool, lazy river, friendly people. My husband & I stayed at the resort (Marlin timeshare) and although we had a great time, there are several things they could do better. Because it was a slow time at the resort, many activities and hours were not kept. My husband was really excited for the Thursday night bonfire that did not occur. This is nearly free for the resort and would have brought the guest out to enjoy. They did have the scheduled Sunday night bonfire (advertised as Thursday & Sunday nights) but we were on a flight home:( They listed activities (also on a chalkboard) that did not occur and had activities that were not listed. If guests want to participate they need to know what's planned. My husband & I joined an unannounced poolside bingo game and really enjoyed it. The gift shop across the street (Flamingo hotel) was supposed to open at 8am per the room info card but did not open until noon while we were there. Generally not an issue but this was the only place on property to get water, soft drinks, and snacks besides the bar or restaurant. Offering water and/or coffee in the lobby before/after these hours would have been really nice. There are no vending machines to get a beverage if the hotel areas aren't open. We had some great meals at the resort restaurant but that seems to depend on the staff for that meal.
Se hospedó 3 noches en noviembre de 2017

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza y servicio y personal
Easy beach access and great location.
BUT... Beds and restuarant need improvements. Bring cash as they don't charge to your room. I was here during their "off season" and if you like nothing but R&R you'll be fine otherwise you are going to be bored senseless.
Se hospedó 7 noches en octubre de 2017

6/10 Aceptable

grandma, Los Angeles

Close to the beach yes, but ...
No room service and no housekeeping. Not fun to clean your room when you are on vacation. The cost was a bit high plus the government tax they hit you with when you check in is very high. No would not stay there again.
Se hospedó 1 noche en agosto de 2017

8/10 Bueno

Katarina, Sverige

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Superfint hotell med underbar strand och pool
Vi bodde i ett familjerum högst upp på the Marlin med utsikt över poolen. Rummet var toppen och hela hotellet var fint. Ett litet minus var att man måste ha med sig mycket cash, går inte att betala med kort under 20 USD. Närmaste bankomat är väldigt långt bort om man inte har bil. Restaurangen var helt OK, lite trist att det inte finns fler i närheten. Vi rekommenderar hotellet varmt!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place to relax?
This location has an amazing pristine beach ......great pool for kids and adults alike . Very quite even with the kids around.

6/10 Aceptable

Stacey, Michigan

Hotel did not honor purchase of one-bedroom condo
I paid for a one-bedroom condo for myself, husband and two minor children (ages 11 and 12). When I arrived instead we were given two studio condos that were separated. That meant that Either my husband and I had to stay separately or have two minor children sleep unsupervised. As we paid alot of money to be a family, one family member slept on the tile floor, one slept on the couch and two in bed. Each day we asked for our one-bedroom condo which we finally received on day 5 of our 7 day trip. The resort has refused to provide a refund or any voucher. I cannot recommend this resort since they will not honor the reservation nor provide any refund or voucher.

6/10 Aceptable

B, Indiana

No le gustó: Servicio y personal y comodidad de las habitaciones
Nice, but you serve yourself
Checked in at 11 PM. We couldn't even get a drink. There are no soft drink machines. Had to wait until the next day to walk across the street to the sister hotel to get some drinks and snacks. To our surprise that store was closed on Sunday. Everyone was very friendly. Restaurant doesn't open until 8 AM. We had to be somewhere at 8:30. That was problematic. OK place, just be prepared to fend for yourself a bit.