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关于灯塔角大露卡杨酒店的点评

4 out of 5
灯塔角大露卡杨酒店
1 Royal Palm Way, Freeport

点评

7.8

还可以

10 分 - 超赞。52 条好评，共有 179 条点评" "
8 分 - 还可以。75 条好评，共有 179 条点评" "
6 分 - 一般。28 条好评，共有 179 条点评" "
4 分 - 很差。20 条好评，共有 179 条点评" "
2 分 - 糟糕。4 条好评，共有 179 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

7.4/10

服务设施

7.6/10

住宿条件和设施

7.2/10

环保

点评

10/10 超赞

Gordon

满意：住宿条件和设施，员工和服务
2024 年 5 月入住 4 晚
N. Clarke 于 2024 年 5 月 19 日 的回复
Good Day Gordon,Thank you for your rating.

10/10 超赞

Melanie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is beautiful! Staff were amazing! The absolute best deep tissue massage by Teneal that I have ever had!! The concierge was gracious, patient and fun! The beach was the highlight of the whole trip!
2024 年 5 月入住 2 晚
N. Clarke 于 2024 年 5 月 12 日 的回复
Good Day Melanie, Thank you for choosing Lighthouse Pointe at the Grand Lucayan Resort, as your premier vacation destination! We appreciate the review that you have shared. We are so pleased to hear that you enjoyed your massage and stay with us! We look forward to welcoming you back in the near future to enjoy our beautiful shores once again. Until then, Warm regards from The Management & Staff

8/10 还可以

Matt

商务旅客
满意：清洁度、员工和服务、服务设施
不满意：住宿条件和设施
Just spent a long trip with colleagues at the property for business. The beach is beautiful and the staff was very fun / friendly to us on the trip.
2024 年 3 月入住 3 晚
N. Clarke 于 2024 年 4 月 11 日 的回复
Hi Matt, Thank you for your feedback. We are pleased to hear that you had a fun-filled trip at our resort. We look forward to welcoming you and your colleagues back to The Grand Lucayan! Until then,Warm regards,

6/10 一般

Behind-the-Scenes Beauty

满意：员工和服务，清洁度
2024 年 3 月入住 4 晚
Reservations 于 2024 年 4 月 4 日 的回复
Thank you for your rating.

8/10 还可以

John

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I am guessing that the buildings are a little old, but they are kept in tip top shape. Numberous staff keep the outdoors incredibly clean. I used the spa several times and it was marvelous. We didn't take the all in one price and were glad because there is really only one restaurant- which is very very nice but I would think for a whole week, i would want more variety. Easy to walk across the street to the Market where there are many choices. I would certianly return.
2024 年 2 月入住 4 晚
N. Clarke 于 2024 年 3 月 18 日 的回复
Hi John, Greetings from The Grand Lucayan Resort!We appreciate your feedback and look forward to the pleasure of welcoming again in the not too distant future! Until then,Warm regards,

6/10 一般

Rebecca

满意：员工和服务，清洁度
2024 年 2 月入住 7 晚
Reservations 于 2024 年 4 月 4 日 的回复
Thank you for your rating.

8/10 还可以

John

满意：员工和服务，清洁度
2024 年 2 月入住 4 晚
Reservations 于 2024 年 4 月 4 日 的回复
Thank you for your rating.

6/10 一般

Illana

与配偶出行
满意：员工和服务，清洁度
The property is overpriced for what you get. The rooms are older looking. Meals on site are expensive. The staff are awesome. Everyone was very kind and helpful.
2024 年 1 月入住 3 晚

8/10 还可以

Mark

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice beachfront hotel
Clean, quiet, and comfortable. Everything was great except the food. But there's a fantastic seafood restaurant next door so everything worked out fine.
2024 年 1 月入住 2 晚

4/10 很差

Casey

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms leaked water. Had to move several times

4/10 很差

Heidi Lynn

2023 年 12 月入住 9 晚

6/10 一般

JP

与家人出行
满意：住宿条件和设施
不满意：员工和服务
Upon check in did not have two ocean front rooms I had booked. Put my mother in law in a room with nonworking outside lights, alarm clock that didnt work, coffee pot that didnt work, phone that didnt work and a safe that wouldnt work. Room smelled of mold terribly. Upon check in were given arm bands that said we were on all inclusive only to find out that even though that was what i booked, we were not on that plan. We were told we could pay $100 per person (3 of us) for the three days that we were already there and $100 per day per person for the remaining two days. Service was the slowest I have ever seen in an establishment and for the most part they were rude. I will not stay here again!!!
2023 年 12 月入住 4 晚

8/10 还可以

Jorge

商务旅客
满意：清洁度、员工和服务、客房舒适度
Best option in Freeport
Great hotel with good amenities!
2023 年 12 月入住 1 晚
Cartier (Guest Relations) 于 2023 年 12 月 12 日 的回复
Thank Jorge for your feedback, we hope to accommodate you again in the near future.

10/10 超赞

Mirian

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Cartier (Guest Agent) 于 2023 年 12 月 9 日 的回复
Thank you Mirian for your review!

10/10 超赞

THEODORE

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super grateful
2023 年 10 月入住 3 晚
Cartier (Guest Relations) 于 2023 年 10 月 22 日 的回复
Hi Theodore, we are so happy to know you enjoyed your stay with us. Thank you for your feedback!

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
elevator could use some upgrade
2023 年 9 月入住 1 晚
Cartier (Guest Relations) 于 2023 年 9 月 19 日 的回复
Hi Karen, we would like to thank you so much for your review. We are glad that you enjoyed your stay with us. Also, we will do our best to make changes in regard to our elevator. Thanks again.

4/10 很差

Christopher

与配偶出行
满意：清洁度
不满意：住宿条件和设施
My recent hotel stay was quite a mixed experience. I had to switch rooms four times due to various issues. The air conditioning in all rooms wouldn't go below 75 degrees, making it uncomfortable. One room lacked hot water, which was a basic necessity. After 5 PM, there was no place to buy water, drinks, or snacks, and the vending machines only accepted cash, with no change available at the front desk. The soda machine seemed to be constantly malfunctioning. The breakfast buffet was disappointing, as most items were gone by 8:45 AM. Surprisingly, there were no microwaves in the rooms. Additionally, the safes didn't work in two different rooms, which was concerning. Despite booking an ocean view, I consistently received a harbor view. Customer service was unhelpful and refused any refunds or credits, despite the inconvenience of multiple room changes. On a positive note, the beach and pool were enjoyable, and there was a nearby marketplace with a few restaurants and stores. Overall, my stay was marred by room changes, temperature control issues, and various inconveniences. While there were some redeeming features like the beach, pool, and nearby marketplace, they couldn't fully compensate for the frustrations encountered during my stay. Improvements are needed to enhance the overall guest experience. I will be staying elsewhere on my next trip to Freeport.
Cartier (Guest Relations) 于 2023 年 9 月 12 日 的回复
Hi Christopher, we would like to extend a sincere apology for the issues you've encountered during your stay with us. Please know that we take all of our guests review seriously and will look into all inconveniences mentioned. Again, we do apologize and would also like to thank you for leaving a feedback.

4/10 很差

Alan

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
AC out for hours. Dehumidifier in room that WE had to empty. Marginally clean. So much of property not maintained. Market across from hotel half abandoned.
2023 年 4 月入住 4 晚
Cartier (Guest Relations) 于 2023 年 9 月 6 日 的回复
Hi Alan, we are very sorry to learn of your dissatisfaction in your stay with us. We will look into the issues mentioned to assure this doesn't happen again. Thank you for taking the time to leave us a review.

4/10 很差

Barbara

与配偶出行
There was no hot water and no time frame for it returning
2023 年 7 月入住 3 晚
Cartier (Guest Relations) 于 2023 年 7 月 31 日 的回复
Hi Barbara, we do sincerely apologize for the issue you encountered during your stay. We will do our best to assure this doesn't happen again. Thank you for your feedback.

8/10 还可以

Simone

2023 年 7 月入住 4 晚
Cartier (Guest Relations) 于 2023 年 7 月 31 日 的回复
Thank you Simone for a great review and your stay with us. We hope to see you again in the near future.

6/10 一般

Klent

与家人出行
满意：员工和服务，清洁度
The hotel was nice. The area around it was crumbling and decaying since they shut down the island for “Covid” scare. Our rooms air conditioner quit cooling. I reported the issue to the front desk who dispatched a maintenance man to look into the issue. He was very nice but provided no help. I asked for, and received another room. The air conditioning there worked only marginally better. We spent the night sweating. The pool and beach are was nice. All of the staff were super friendly and great. The hotel is decaying somewhat and the local hotels around are abandoned and look like a zombie apocalypse movie set. Hopefully, thee are will recover eventually from the Covid restrictions.
2023 年 7 月入住 3 晚
Cartier (Guest Relations) 于 2023 年 7 月 31 日 的回复
Hi Klent, we are happy to learn that you enjoyed your stay with us to an extent. We will take your concerns to better our services and product. Thank you for your feedback.

10/10 超赞

Cliff

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
The people amd staff were very friendly amd helpful.
2023 年 7 月入住 4 晚
Chantell, Reservations Department 于 2023 年 7 月 15 日 的回复
Grand Greetings!We are happy that you enjoyed your stay with us at the resort. We look forward to having you stay with us again.

4/10 很差

Pamela

商务旅客
满意：员工和服务，清洁度
不满意：客房舒适度，住宿条件和设施
Heat wave!!
The hotel is super dated. The AC was at 73 and I couldn’t lower it and they told me that was the coldest they brought me a fan. It was very uncomfortable to sleep in that room. The gym was super hot as well and treadmills didn’t work properly
2023 年 7 月入住 1 晚
Cartier (Guest Relations) 于 2023 年 7 月 13 日 的回复
Hi Pamela, we would like to extend a sincere apology regarding the issues you've encountered during your stay with us. We take your review seriously and take this time to improve our product. Thank you and again our sincere apologies.

2/10 糟糕

tracie

与家人出行, 商务旅客
Checked in to a room the bathroom was old and dirty tub shower was cracked and black complained after I showed them pictures of the bathroom New room was worse first the safe didn’t work and we were leaving for the day and wanted to put our valuables away they sent someone up to fix it changed the batteries still did not work. They said they would swap it out for a new one never did! Then we had no hot water to shower sent up maintenance and I was able to shower however next morning it was cold again !!
2023 年 6 月入住 3 晚
Chantell, Reservations Department 于 2023 年 7 月 7 日 的回复
Good day Tracie,Thank you for your feedback. I will forward your concerns on to our management teams.

8/10 还可以

kai

2023 年 6 月入住 2 晚
Cartier (Guest Relations) 于 2023 年 7 月 8 日 的回复
Thank you for your feedback!

10/10 超赞

CINZIA

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
The seafront location, the beautiful beach and water.
2023 年 5 月入住 3 晚
Cartier (Guest Relations) 于 2023 年 7 月 8 日 的回复
Thank you for your feedback!

10/10 超赞

Marilyn

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Its an awesome venue. Lots of dining options, a beautiful beach and well kept grounds and outdoor areas. The staff are attentive and professional
2023 年 5 月入住 2 晚
Cartier (Guest Relations) 于 2023 年 7 月 8 日 的回复
Thank you for your feedback! It is greatly appreciated.

8/10 还可以

jacqueline

2023 年 5 月入住 3 晚
Cartier (Guest Agent) 于 2023 年 7 月 13 日 的回复
Thank you for your review!

10/10 超赞

Pastor

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
I loved the beach access , the pool area , the security and most of all the peace of mind . Stunning sun rises …!!
2023 年 5 月入住 2 晚
Chantell, Reservations Department 于 2023 年 5 月 19 日 的回复
Good Morning Pastor,We are happy that you are enjoying your stay with us at the Lighthouse Point Resort.

6/10 一般

Luis，Lenexa

2023 年 5 月入住 2 晚

8/10 还可以

真实旅客

与家人出行
满意：员工和服务，清洁度
Excellent Location! More Expensive than Planned
Gorgeous location and our marina view room was very nice. Positives: helpful concierge arranged lots of fun excursions, beautiful private beach with pool bar and infinity pool, room air-conditioning worked. Easy walk to Lucaya Marketplace. Negatives: Hotel charges per person, not per room so it was more expensive than advertised. Hot water in shower didn't work (either scalding or freezing). Nothing is complimentary, we were often searching for drinking water. On site food/drinks/service are not good and pricey. Recarpeting the room next door was disruptive.
2023 年 5 月入住 4 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、客房舒适度
Beautiful Location; Comfortable Room
Although this hotel could use some refurbishing (and more device-friendly outlets), we enjoyed our stay. The staff is very helpful and friendly, and the setting is beautiful. We were glad we did not choose the all-inclusive option, because we found better food at nearby (walkable) restaurants. We would also recommend the Wednesday Fish Fry at nearby Smith's Point (car or taxi needed).
2023 年 5 月入住 4 晚

8/10 还可以

Michelina

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property, wonderful staff, but a little expensive.
2023 年 5 月入住 2 晚

10/10 超赞

Jevgenija

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This resort and our stay was absolutely exceptional ! We were happy from start to finish, from every aspect. From the cleanliness to the beautiful, clean, well kept pool and beach, the scenery was just gorgeous. We really enjoyed our stay and highly recommend this resort. 5/5 !!!
2023 年 3 月入住 10 晚
Chantell, Reservations Department 于 2023 年 4 月 5 日 的回复
Greetings!! from the Grand Lucayan Resort.Good day Jevgenija,We are please to hear that you enjoyed your stay here with us at the resort.We thank you for your feedback, and look forward to having you stay with us in the future.Regards,

10/10 超赞

Ross

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The resort was just perfect, The staff were all very polite ,helpful and respectful.The food was excellent everything was delicious and well served. Just besides the Lucayan market which was a lot of fun,Very happy with our choice of Hotel.We will be back 10 on 10
2023 年 2 月入住 3 晚
Chantell, Reservations Department 于 2023 年 2 月 25 日 的回复
Greetings! from the Lighthouse Point, Grand Lucayan Resort.We are please to hear that you enjoyed your stay with us at the Grand Lucayan Resort. We look forward to having you visit with us in the future.

10/10 超赞

Craig

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The ability to walk along the beach & ocean The choices to sit near pools or out on the beach. Th size of the resort was impressive
2023 年 1 月入住 3 晚
Chantell, Reservations Department 于 2023 年 2 月 1 日 的回复
Greetings! from the Lighthouse Point Grand Lucayan Resort.Thank you for your feedback, we are happy that you enjoyed your stay here with us at the Resort. We look forward to having you stay with us again!!

10/10 超赞

Shari

Cartier (Guest Relations) 于 2023 年 12 月 9 日 的回复
Hi Shari, thank you for your review. We hope to see you again in the near future.

8/10 还可以

Claire

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is lovely and in a nice little area with various restaurants and shops around. The pool area and beach are great and all the staff couldn't have been more friendly and helpful if they tried.
Chantell, Reservations Department 于 2023 年 2 月 1 日 的回复
Greetings! from the Lighthouse Point, Grand Lucayan Resort.Thank you for your feedback, We are happy that you enjoyed your stay with us at the resort. We look forward to having you visit with us again at the resort.

10/10 超赞

Richard

2022 年 11 月入住 2 晚

4/10 很差

Aimee M

不满意：客房舒适度
Disappointing Stay
The hotel really hasn't recovered from past hurricanes. Not much around it is open. Our a/c went out multiple times a day and exceeded 80 degrees making it very uncomfortable. The beach sand was raked, but not actually cleaned. There was a lot of trash that was not picked up for several days and we found/picked up quite a bit of broken glass. The hot tub wasn't maintained/cleaned very well. Nearly all of the staff was very friendly, but the service wasn't consistent. Some days you'd get more, some days less. It was very quiet for the most part, the beach only got busy when a bus load of people was brought in from one of the cruise ships. The marketplace area was pretty nice and friendly people. The food at the hotel wasn't very good. We ate most meals off property. We did not do the all-inclusive thankfully, it wouldn't have been worth it. Only 1 restaurant was open for breakfast and dinner.
2022 年 11 月入住 8 晚

10/10 超赞

Clair

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved our short stay here. Very quiet, super friendly staff and great pools and a gorgeous beach. Room was large and well equipped.
Lighthouse Point Grand Lucayan Resort 于 2022 年 11 月 8 日 的回复
Thank you and it was certainly a pleasure hosting you on such short visit. We look forward to your next visit.

8/10 还可以

Tenley-Ann

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The beach is beautiful. The food and drinks were good and reasonable, and the staff was extremely pleasant and accommodating. The reception area is lovely but the rooms, elevators, etc could use a cosmetic update. We went to two excellent restaurants that were in walking distance — Agave Lucaya and Flying Fish Gastro Pub, however, Freeport is still a work in progress after Hurricane Isaias in 2020.
2022 年 10 月入住 2 晚
Lighthouse Pointe Grand Lucayan Resort 于 2022 年 11 月 8 日 的回复
Thank you for staying with us. We are glad that you had a lovely stay. Your feed back is always welcomed, as it provides information that can improve future stays. Again, thank you.

8/10 还可以

Pascal

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 7 月入住 5 晚

6/10 一般

Guy

满意：员工和服务，清洁度
The property has never really recovered from the 2019 hurricane yet. Large portions of the Grand Lacayan resort are still closed off. Unfortunately, this effects the overall experience by limiting food and entertainment options. The Marketplace At Lucayan also was rather limited in its food, entertainment, and shopping options...again, I think this is a remanent of the hurricane, as only about 1/4 of the shops are open now. The staff at the hotel was friendly and did their best to make your stay pleasant. We had a tropical storm while I was there, but the staff stuck it out and still provided food and entertainment for the folks at the resort. The part of the resort that was open was gorgeous and well kept. If. your idea of a great vacation is laying by the pool, sipping drinks, and enjoying a beautiful view of the ocean...then you are all set. If you're looking for something a little more varied or active, this might not be your place (in fairness, the Tropical Storm did put a little damper on my actives). All and all...it was a beautiful location, but the amenities were a little limited...leading to my "average" rating. If there were more things to do and eat around the resort, I would have given it a higher rating.
2022 年 6 月入住 4 晚
Anitha Cooper - Front 于 2022 年 6 月 9 日 的回复
Thank you so much for your recent stay and candid review. It was a pleasure having you as our guest, I will share your kind sentiments with the staff. Yes we are still recovering but work hard to ensure that our guests enjoy their stay nevertheless. We look forward to serving you again in the future.

8/10 还可以

Faith Denise

2022 年 5 月入住 6 晚

10/10 超赞

Roy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful resort, quiet, the beach was beautiful and not crowded. Very relaxing. Not a lot to do, but we weren't looking for a lot to do. We loved the beach and just unplugging, My wife and I had a great stay. The view was amazing, breakfast outside was wonderful. The room wasn't 5 stars like in the US so don't expect that, but was comfortable and clean and had a door that opened up to our patio which we could walk straight to the beach. It was wonderful.
2021 年 12 月入住 2 晚
Front Office Manager 于 2022 年 1 月 4 日 的回复
Thank you for your review. We appreciate having you and your lovely wife as guests. We look forward to your return visit.

8/10 还可以

Dan，San Jose

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful beach front property with pristine beach and infinity pool seemingly disappearing into the ocean. Day-long overly loud hip hop music every day became annoying. Lack of AC for 3 days and water for 2 other was problematic although the staff were very apologetic and always friendly. I would definitely recommend the resort with the caveat that all utilities are working.
2021 年 12 月入住 7 晚
Anitha L. Cooper, Front Office Manager 于 2021 年 12 月 15 日 的回复
Thank you so much for your review Dan. We will look into adjusting the hours of the music playing at the pool. Thank you for bearing with us in respect to the AC and water. We appreciate your kind recommendation and look forward to serving you in the future.

2/10 糟糕

clara

2021 年 8 月入住 4 晚
Anitha 于 2021 年 9 月 27 日 的回复
Thank you for your review.

10/10 超赞

ralph

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The resort was pretty deserted of people . Which I myself like it was like having a resort to yourself. Some days at the beach restaurant bar staff would ignore you when you was trying to get food or drink . One of the great positives was the food at Portobello's restaurant was exceptional.
2021 年 8 月入住 7 晚
Anitha L. Cooper 于 2021 年 9 月 27 日 的回复
Thank you so much for your review. We have addressed your concerns and cannot wait to show you how much we have improved.

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Right on the water. Great views
2021 年 7 月入住 1 晚
Anitha - Front Office 于 2021 年 8 月 4 日 的回复
Thank you so much for taking the time to review us. We look forward to serving you again in the future.