Lobby

Reviews of Embassy Suites by Hilton Fort Worth Downtown

3.5 out of 5
Embassy Suites by Hilton Fort Worth Downtown
600 Commerce St, Fort Worth, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 565 out of 1001 reviews" "
Rating 8 - Good. 223 out of 1001 reviews" "
Rating 6 - Okay. 107 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

misty

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Feb 2024
Response from Christine on May 15, 2024
Misty, thank you for the great review! I'm pleased to hear you enjoyed your stay. We hope to see you next time you're in town!

4/10 Poor

Christina

Traveled with family
The staff was not overly helpful or friendly during our stay. The hotel furniture in the room was old and needs to be updated. The sheets on the bed had a large stain which appeared to be blood.
Stayed 3 nights in May 2024
Response from Christine on May 15, 2024
Christina, thank you for sharing your feedback. We use comments like yours to address areas that need immediate improvement and help the overall experience for all of our guests. With all of the brand new linen we have in stock, I am so sorry to hear that your sheets were stained. We hope you consider staying with us in the future so we can give you the experience that you deserve. until then, safe travels!

6/10 Okay

Kim

Traveled with group
Great location
Stayed 1 night in May 2024
Response from Christine on May 8, 2024
Kim, thank you for taking the time to leave us a review about your recent stay. I'm glad to hear you enjoyed the location of our hotel. We hope to welcome you back again in the future and earn that perfect score! Until then, safe travels!

8/10 Good

Corley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was very safe and relatively clean. Downside was having only one window in a 2 room suite that overlooked an alleyway. Breakfast was excellent, and the location was incredible!
Stayed 2 nights in Apr 2024
Response from Christine on Apr 29, 2024
Corley, thank you for taking the time to review your stay. I'm glad to hear that you overall enjoyed our hotel. With all the different room types and layouts we have available, I'm positive we'll find you a suite that better matches what you need next time. Until then, safe travels!

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Everything went smooth
Stayed 3 nights in Apr 2024
Response from Christine on Apr 28, 2024
Jeffery, thank you for the review! I'm so glad to hear your stay went smoothly. See you next time you're in town!

6/10 Okay

Michele

Traveled with family
old building.. very industrial
Stayed 1 night in Apr 2024
Response from Christine on Apr 28, 2024
Michele, thank you for taking the time to share some feedback about your recent stay. We hope to welcome you back again in the future and earn that perfect score! Until then, safe travels!

2/10 Terrible

Demetria

Business traveler, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
It was run down it had a stinky smell in the elevators the carpet was old not to clean. The sofa couch had stains. Wifi did not work for our don ps5 wilł npt stay there ever again.
Stayed 1 night in Mar 2024
Response from -Christine on Apr 21, 2024
Demetria, thank you for taking the time to review our hotel. We appreciate you bringing the issues you experienced to our attention, as we are always looking for ways to improve and provide the best possible experience for our guests. We hope you give us another try and a second opportunity to earn that perfect score!

6/10 Okay

Javonda, Long Beach

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
The parking fee is not the greatest but overall nice hotel.
Stayed 3 nights in Apr 2024
Response from Christine on Apr 18, 2024
Javonda, thank you so much for taking the time to review your stay. I'm glad your overall stay was nice, but I'm sorry to hear you were disappointed with the valet price. There are a ton of other choices for parking in the area, but valet is definitely the easiest option. Next time you're in town, I'm confident we can find an option that suits your needs.

10/10 Excellent

Detra

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Perfect by Sundance Square
Stayed 1 night in Apr 2024
Response from Christine on Apr 14, 2024
Detra, thank you so much for the great review! We hope to see you again next time you are in town. Until then, safe travels!

2/10 Terrible

Lucelyn

Stayed 1 night in Apr 2024
Response from Christine on May 4, 2024
Lucelyn,Thank you for taking the time to leave us a rating. I'm so sorry to see that we did not meet expectations this time. I would love to know what areas we could improve in. If there are any comments or concerns you would like to share with us, please feel free to reach out to me at 817-332-6900.

2/10 Terrible

Marilee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff
Response from Christine on Apr 13, 2024
Marilee, I'm so sorry to hear that you found our staff to be rude. The overall guest experience is of the upmost importance to us. We hope you give us another chance in the future to give you customer service that you deserve. Until then, safe travels!

10/10 Excellent

Kristi

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to restaurants and Sundance square. Have contract with gym across street which was very convenient. Breakfast was wonderful. Only concern first day there was very little water pressure and shower was cold but was later afternoon no issues other three days. Would definitely stay there again.
Stayed 3 nights in Apr 2024
Response from Christine on Apr 7, 2024
Kristi, thank you so much for the perfect score! I'm glad to hear your overall experience was wonderful. We hope to welcome you back next time you're in town. Until then, safe travels!

8/10 Good

Manuel

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Christine on Apr 6, 2024
Manuel,Thank you so much for the great review! We hope to see you next time you're in town and earn that perfect score. Until then, safe travels!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Christine on Apr 3, 2024
Bethany,Thank you so much for the great review! I'm glad you enjoyed your stay. We hope to see you again next time you're in town!

10/10 Excellent

ALICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christine on Mar 28, 2024
Alicia,Thank you so much for the great review! I'm glad you enjoyed your stay. We hope to see you back again in the future. Until then, safe travels!

8/10 Good

Mary Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area. Lots of great restaurants
Stayed 1 night in Mar 2024
Response from Christine on Mar 20, 2024
Mary Ann,Thank you for taking the time to review your recent stay. I'm glad you enjoyed our location in the heart of Downtown Fort Worth! We hope to see you next time you're in town.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and accommodating !
Stayed 1 night in Mar 2024
Response from Christine on Mar 16, 2024
John, thank you for staying with us! I'm so glad you enjoyed your stay. See you next time you're in town!

10/10 Excellent

brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and very friendly. The place was nice and clean. The only thing that was disappointing was the hot tub not really bubbling like it should.
Stayed 2 nights in Mar 2024
Response from Christine on Mar 11, 2024
Brenda, thank you for your review! I'm glad to see you enjoyed your stay overall. We hope to see you back again soon!

8/10 Good

Ellen, Dallas

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
This isn’t a new hotel but it’s clean and spacious. The valet is $42 which is a bit spendy in my book. Great place if you’re traveling with family.
Stayed 1 night in Mar 2024
Response from Christine on Mar 10, 2024
Ellen, thank you so much for the great review! I'm glad you an your family enjoyed our spacious suites. See you next time you're in town!

10/10 Excellent

David

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel will be staying there every trip
Stayed 2 nights in Mar 2024
Response from Christine on Mar 8, 2024
David, thank you for staying with us! It was a joy having you. See you next time!

8/10 Good

Andrea

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
iT WAS CONVENIENT TO THE TEXRAIL AND TO SUNDANCE SQUARE. IT HAD A NICE ATMOSPHERE.
Stayed 1 night in Mar 2024
Response from Christine on Mar 6, 2024
Andrea, thank you for the great review! I'm glad to hear you enjoyed your stay. See you next time!

4/10 Poor

Rob, McKinney

Business traveler
Disliked: Amenities
Pros: happy hour and free breakfast Cons: free wifi only for Hilton honors, difficult to connect to, eggs were runny and undercooked, mo walk in shower, tub only, hotel is old and dated which is evident anywhere on the property.
Stayed 1 night in Feb 2024
Response from Christine on Feb 28, 2024
Rob,Thank you so much for taking the time to share your experience with us. I'm so sorry to hear it wasn't up to our normal high standards. We hope to welcome you back next time you're in town and exceed your expectations! Until then, safe travels!

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and I had no problem.
Stayed 1 night in Feb 2024
Response from Christine on Feb 28, 2024
Gina, thanks for the review! Making the check-in experience is easy is always our goal. See you next time!

10/10 Excellent

Caroline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was phenomenal. The “Starbucks” drinks were not great but there are several cafes within walking distance.
Stayed 2 nights in Feb 2024
Response from Christine on Feb 28, 2024
Caroline, thank you for your review. I'm pleased to hear you enjoyed our breakfast despite not being satisfied with the drinks from our Lobby Bistro. We hope to see you back next time you're in town!

10/10 Excellent

Ratsamay

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christine on Feb 21, 2024
Ratsamay, thank you so much for the perfect review! We hope to see you back again soon!

2/10 Terrible

Kimberly

Traveled with family and small children, Traveled with pets, Traveled with family
Disliked: Property conditions & facilities
Hotel had little/no water pressure and no hot water
Stayed 1 night in Feb 2024
Response from Christine on Feb 21, 2024
Kimberly, I’m so sorry to hear that your experience at Embassy Suites by Hilton Fort Worth Downtown was less than ideal. We always strive to provide the best service so every guest has an exceptional stay, but it seems the lack of water pressure caused us to fall a little short this time. I appreciate you taking the time to share your feedback as that is the best tool we have to continually improve the overall guest satisfaction.

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christine on Feb 21, 2024
Julie, thank you so much for the perfect score! I'm glad to see you enjoyed your stay. We hope to welcome you back next time!

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently pleasant
Very clean and comfortably with a friendly staff. It’s our their stay and it’s always great!
Stayed 1 night in Feb 2024
Response from Christine on Feb 15, 2024
Cody, thank you so much for the amazing review! It was a pleasure having you stay with us. See you next time!

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Christine on Feb 15, 2024
Jeremiah, thank you so much for your great review! I'm glad to hear that you enjoyed your stay. See you next time!

8/10 Good

Calvin N Marqulia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a family of five. Breakfast had many options!
Stayed 1 night in Feb 2024
Response from Christine on Feb 12, 2024
Calvin N Marquila, I'm so glad to hear you and your family enjoyed your stay! We'll see you next time you're in town. Safe travels!

10/10 Excellent

Kenia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christine on Feb 11, 2024
Kenia,thank you for the great review! I'm glad to see you enjoyed your stay with us. See you next time!

2/10 Terrible

Yvette

Stayed 1 night in Feb 2024
Response from Christine on Feb 11, 2024
Yvette, thank you so much for taking the time to review your recent stay. We hope to see you again and earn that perfect score!

2/10 Terrible

Hal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Christine on Feb 10, 2024
Hi Hal, Thank you for taking the time to review our hotel. We hope to see you again soon and earn that perfect score!

4/10 Poor

Karen

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Christine on Feb 4, 2024
Karen,thank you for taking the time to review your recent stay with us. I'm sorry you were unhappy with your stay. We hope to welcome you back and exceed your expectations next time!

10/10 Excellent

Theado

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on Feb 4, 2024
Theado, thank you for the great review! We hope to see you next time you're in town. Until then, safe travels!

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our room was in dire need of upgrade from carpeting, walls to heating system.
Stayed 1 night in Jan 2024
Response from Christine on Jan 31, 2024
Susan, thank you for taking the time to review your recent stay with us. I'm sorry to hear that the room was disappointing. I will share the comments with the other department heads that way they know the areas that need the most attention. We hope to welcome you back again in the future and exceed your expectations!

6/10 Okay

Keri

Business traveler
Liked: Staff & service
There were "homeless looking" people walking the sidewalks right out in front of the building and smoking right next to us - this felt unsafe. This property is older and dirty looking compared to newer Embassy Suites. The staff passed things off to others that were asked of them
Stayed 4 nights in Jan 2024
Response from Christine on Jan 25, 2024
Keri, I truly appreciate you taking the time to share your feedback, as that is the best tool we have to continually improve the overall guest satisfaction. I'm sorry to hear that you were unhappy with your stay. We always strive to provide the best service so every guest has an exceptional stay. With all of the hotels in the area, I wanted to say thank you for choosing to stay with us. We hope to welcome you back next time and exceed your expectations.

10/10 Excellent

Jerlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Christine on Jan 25, 2024
Jerlene,Thank you for the great review! We appreciate you taking the time to leave feedback. We hope to see you next time you're in town.

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Christine on Jan 24, 2024
Regina, thank you so much for the perfect score! I'm glad to see you enjoyed your stay. We hope to welcome you back again in the future!

10/10 Excellent

Christine, Kyle

Stayed 2 nights in Jan 2024
Response from Christine on Jan 21, 2024
Christine, thank you so much for the perfect score! We hope to see you next time. Safe travels!

10/10 Excellent

Jessicca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Christine on Jan 18, 2024
Jessicca, thank you so much for staying with us! I'm glad to see you enjoyed your stay. We'll see you next time!

10/10 Excellent

CARMEN, DUNCAN

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big suites. Very quiet. Great location
Stayed 1 night in Jan 2024
Response from Christine on Feb 16, 2024
Carmen, thank you so much for reviewing your stay with us. I'm so happy to see you enjoyed your stay! We hope to see you back next time you're in town!

8/10 Good

Kristina

Stayed 1 night in Jan 2024
Response from Christine on Jan 18, 2024
Kristina, thank you so staying with us and taking the time to review your experience. I'm glad you had a good time. See you next time you're in town!

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Christine on Jan 10, 2024
Kim, thank you for the perfect score! Safe travels!

10/10 Excellent

John

Stayed 2 nights in Jan 2024
Response from Christine on Jan 31, 2024
John, thank you so much for the great review! I'm glad to see we earned that perfect score. We hope to see you next time you're in town!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our one night stay was great. The breakfast was excellent
Stayed 1 night in Dec 2023
Response from Christine on Jan 10, 2024
Emily, thank you for your review! I'm thrilled to hear you enjoyed your stay with us. We hope to welcome you back next time you're in town!

10/10 Excellent

Andrey, Woodstock

Liked: Cleanliness, staff & service, property conditions & facilities
The best breakfast experience i have ever had.
Stayed 5 nights in Dec 2023

6/10 Okay

David

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
New Year’s Eve Customer Service Downer
Was given a Handicapped Accessible room instead of the regular double Queen suite I originally booked online. When I asked to change rooms, I was denied & told by the desk agent there was nothing they could do because this is what always happens when booking online through a 3rd party. I know this to be false. Showed my confirmation to verify that I did not book an accessible room. Still no movement. And Since it was New Years Eve & finding another hotel downtown was going to be problematic & costly, we stayed in the room. Nothing against an accessible room, but we would rather it go to someone that needs it. The accessible equipment in the room the sort of altered the romantic vibe & our setup that was had planned for celebrating the New Year.
Stayed 1 night in Dec 2023
Response from Christine on Jan 7, 2024
David, Thank you so much for taking the time to review your recent stay at our hotel. We take feedback like yours very seriously, as this is the best tool we have to continuously improve our overall guest experience. I'm sorry to hear that you were unhappy with your stay. I hope that you will give us another opportunity in the future to serve you and earn that perfect score! Until then, safe travels!

10/10 Excellent

Brenda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Christine on Jan 7, 2024
Brenda,thank you for the perfect score! See you next time you're in town!

10/10 Excellent

Michelle

Traveled with partner
Liked: Amenities
everyone was nice. Buffett breakfast was awesome, they will make any omelette for you, pancakes, and a good amount of cold options. We would definitely stay here again. Bed wasn’t the comfiest and the water didn’t drain the quickest in the tub but still a 5 out of 5!
Stayed 4 nights in Dec 2023
Response from Christine on Jan 7, 2024
Michelle, thank you so much for the perfect score and the kind remarks about our staff! I'm glad to hear you enjoyed your stay. We hope to welcome you back again soon! Until then, safe travels!