Exterior

Reviews of TownePlace Suites by Marriott Fort Mill at Carowinds Blvd.

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 188 out of 268 reviews" "
Rating 8 - Good. 50 out of 268 reviews" "
Rating 6 - Okay. 13 out of 268 reviews" "
Rating 4 - Poor. 7 out of 268 reviews" "
Rating 2 - Terrible. 10 out of 268 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

William

Traveled with partner
Disliked: Cleanliness, amenities
The room had a smell of cleaning solution. Had to turn off the a/c unit because the fan made a loud noise. The shower sprayed water over the floor. Not what I expected!!!
Stayed 1 night in Apr 2024

10/10 Excellent

John, Winston-Salem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and updated. Staffing was great and hospitable. The complimentary breakfast was also good, multiple options to choose from. I would definitely stay again.
Stayed 2 nights in Mar 2024
Response from Management on Apr 27, 2024
Thank you so much for your review and feedback, we are thrilled to hear you enjoyed the property and our team! We hope to see you again in the future!

8/10 Good

Kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and great breakfast.
Stayed 5 nights in Mar 2024
Response from Management on Apr 15, 2024
Thank you very much for your review and feedback. We are glad your overall stay was enjoyable, but we hope to hit a 5 out of 5 worthy stay if you stay with us again in the future!

2/10 Terrible

Karolina

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and staff friendly, but as you can expect pillows were filled with air. We had such a great time stuffing the pillows with the extra towels we were able to get. Unfortunately there werent any extra pillows to go around. The best part was having to hear very loud music from a bar right next to the hotel until about 2am. We called the front desk they already knew what the problem was, and was familiar because it was an ongoing problem. They said they would call the sheriff but after 30 minutes we decided to call ourselves. Local law enforcement showed up and was able to get the bar to quiet down for 10 minutes before they went back to max sound. The walls are also very thin so if you have active neighbors then you will get an opportunity to enjoy the ound they make. If you have a long trip ahead of you the next day after a long day at Carowinds and want your much needed sleep interrupted or impossible to obtain due to terrible pillows and loud noises then this hotel is the best place you'll find!
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to provide a review and feedback. I would like to sincerely apologize that this was the experience you had. Unfortunately, our area is not considered residential and the city's sound ordinance allows excessive music until 2am. When we receive complaints, we do call the local Sheriff's office; unfortunately, like us, their hands are tied because the bar is not breaking the sound ordinance. We hate when this impacts our guests and staff, but have yet to be able to find a resolution with the city or the bar at this time. We do hope you'll give us another chance in the future to provide an exceptional experience.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a perfect spot for the amusement park, clean nice staff
Stayed 3 nights in Mar 2024
Response from Management on Apr 15, 2024
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate positive feedback such as yours. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Carowinds
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your review and feedback! It's always such a pleasure for our team to be able to celebrate 5 out of 5 worthy stays. We enjoyed having you as our guest and hope to see you again if you visit Carowinds in the future!

10/10 Excellent

Tracy

Traveled with family
The hotel was great and the outside seating was perfect.
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your review and feedback, we are glad to see you enjoyed your stay! We enjoyed having you as our guest and hope to provide you another 5 out of 5 worthy stay if you find yourself in our area in the future!

6/10 Okay

Leonette

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Right across from Carowinds Theme Park
Stayed 2 nights in Apr 2024
Response from Management on Apr 15, 2024
Thank you for your review. We are glad we are conveniently located for your visit to Carowinds. It looks like we missed the mark during your stay in some areas. Our team is consistently working to improve in hopes to provide every guest with an exceptional stay. We hope you'll give us another chance in the future to provide a 5 out of 5 worthy stay!

10/10 Excellent

Jason

Stayed 1 night in Apr 2024
Response from Management on Apr 27, 2024
Thank you for your review, we are glad to see that you enjoyed your stay and hope to welcome you again in the future!

8/10 Good

Leisa

Traveled with family
Liked: Property conditions & facilities
The hotel was clean, loved the parking area, convenient to Carowinds Park
Stayed 2 nights in Mar 2024
Response from Management on Apr 15, 2024
Thank you for your review and feedback, we are glad to see you enjoyed your overall stay. We enjoyed having you as our guest and hope to have the chance to provide a 5 out of 5 worthy stay if you find yourself in Fort Mill in the future!

10/10 Excellent

Bernadette

Stayed 1 night in Mar 2024
Response from Management on Apr 21, 2024
Thank you for your review, we are thrilled to see you enjoyed your experience and hope to welcome you again soon!

10/10 Excellent

Gary

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Management on Apr 2, 2024
Thank you for your feedback, we are glad you enjoyed your stay!

8/10 Good

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for your review and feedback! We are glad to see you enjoyed the rooms, we hope you stay with us again so we can provide you with a 5 out of 5 worthy stay in the future!

10/10 Excellent

Jatene Kaila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really a good place
Stayed 1 night in Mar 2024
Response from Management on Mar 15, 2024
Thank you so much for your review, we are so glad you enjoyed your stay!

10/10 Excellent

Avionce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That hotel was amazing 10/10 recommend
Stayed 1 night in Feb 2024
Response from Management on Mar 11, 2024
Thank you so much for your review and feedback, we are always thrilled when we hit the mark with our guests! We enjoyed having you as our guest and hope to see you again soon!

8/10 Good

caroline

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice and clean hotel. Pet friendly which is important to us. Nice hot breakfast. Room has refrigerator, cook top, microwave and dishwasher and coffee pot. Really made it easy to feel at home. They also provide shampoo, conditioner and body wash, which is great because it’s one less thing I have to pack.
Stayed 1 night in Mar 2024
Response from Management on Mar 4, 2024
Thank you for your review and feedback! We always appreciate specific feedback from our guests so we can see what impacts their experience the most. We are glad to hear you enjoyed your overall experience and hope any future stays with us are a 5 out of 5 worthy experience!

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place
Stayed 2 nights in Feb 2024
Response from Management on Feb 27, 2024
Thank you for your review and feedback, we are so glad you enjoyed your stay!

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice place to stay and having a kitchenette was also good. However we stayed on the back part of the hotel and there is a bar back there that plays music very loudly until 2am which was not enjoyable and made it difficult to sleep. Guests should know about the music and bar before booking.
Stayed 5 nights in Feb 2024
Response from Management on Feb 17, 2024
Thank you for your review and feedback. We are glad you enjoyed the amenities of the room you stayed in. We apologize about the bar, we are working to come to a mutual understanding with those that operate the bar; however, our biggest obstacle is the city's noise ordinance that has larger restrictions on residential areas than areas where business operate. We hope you'll give us a chance in the future to provide you with an even better overall experience!

8/10 Good

Simone

Business traveler, Traveled with family
Liked: Amenities
Disliked: Staff & service
Check in lady very unfriendly never greeted us, I told her why I was there, she is watching videos on her phone Check out ladies in the morning where very friendly wish I would have had them last night. I stayed her because I had stayed at a different Town Place before and the service was fantastic. Had I checked the reviews I would have never stayed there. So unless management steps in and changes it’s never gonna get good reviews
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your review and feedback. I am so sorry to hear that your check in experience was not up to our expectations, we have a newer member of our team on our evening shifts and we have been working with her to ensure she is following Marriott expectations and creating a pleasant welcoming environment to our guests. I am glad to hear the rest of your stay was positive and hope you'll give us another chance in the future to provide an exceptional overall stay!

10/10 Excellent

nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your review! We are always thrilled to hit a 10 out of 10 worthy stay and hope you stay with us again soon!

10/10 Excellent

Jason

Stayed 3 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for your review! We are thrilled to see we hit a 5 out of 5 worthy stay for you and hope you stay with us again soon!

8/10 Good

Dawana

Stayed 1 night in Dec 2023
Response from Management on Jan 29, 2024
Thank you for your review! We are glad you enjoyed your overall experience during your stay, we hope any future stays are even better than the last!

10/10 Excellent

Willis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 29, 2024
Thank you for your review, we are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Feb 5, 2024
Thank you very much for your review, we are excited to see you enjoyed your stay!

10/10 Excellent

Valerie

Traveled with family
Friendly and fast check-in. Super clean and really nice rooms!
Stayed 1 night in Dec 2023
Response from Management on Jan 29, 2024
Sorry for the delay in response! Thank you for your review and feedback, we are glad to hear you had an excellent experience during your stay and hope to see you again in the future!

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Management on Jan 29, 2024
Sorry for the delay in response! Thank you for your review, we are glad you enjoyed your overall stay at our property. We hope any future stays will be even better than the last!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 29, 2024
Sorry for the delay in response! Thank you very much for your review, we are so glad to see you enjoyed your stay and hope you stay with us again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
We enjoyed our stay. The location was convenient for shopping & sight aeeing.
Stayed 2 nights in Nov 2023
Response from Management on Jan 29, 2024
Sorry for the delay in response! Thank you for your feedback and we are so glad you enjoyed your stay with us, we hope to see you again soon!

8/10 Good

Kiara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very friendly staff, excellent amenities, very clean,comfortable bedding. My only complaint is the incidental fee that wasnt displayed when booking & the complimentary breakfast was disgusting. But even with those issues id absolutely stay again
Stayed 2 nights in Nov 2023
Response from Management on Nov 28, 2023
Thank you for your feedback, we will check out information to ensure the incidental fees display on our third party listings for transparency for future guests. We are glad you enjoyed your overall experience and hope any future stays are even better than this one!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, shower is great, breakfast was good.
Stayed 1 night in Nov 2023
Response from Management on Nov 28, 2023
Thank you for your review and feedback, we are so glad you enjoyed!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 28, 2023
Thank you for your review, we are so glad you enjoyed!

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 28, 2023
Thank you for your review, we are so glad you enjoyed!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Nov 5, 2023
Thank you for your review, we are glad you enjoyed your stay!

10/10 Excellent

Danya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Nov 5, 2023
Thank you for your review, we are so glad you enjoyed your stay!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice clean well located hotel
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Thank you for your review, we are so glad you enjoyed!

10/10 Excellent

Luis

Stayed 1 night in Oct 2023
Response from Management on Nov 28, 2023
Thank you for your review, we are so glad you enjoyed!

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness
They should close for a complete cleaning of the rooms. Room 222, tub did not drain, toilet was plugged, moved the ottoman and it looked like it was never moved to vacuum under. Went to make coffee and found a moldy, green growing used filter in the pot. Outside of the property and common areas were very clean. Women doing breakfast was wonderful. Spoke to the office and she said she would notify cleaning staff and manager. She also said I would get points credited to my account and a phone call from the manager. Still waiting…..
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Thank you for your feedback. We must have spoken after this was posted and I am glad we were able to go through to details and get you some points on your Marriott Bonvoy account for the issues you encountered. As discussed on the phone, I worked with my housekeeping team that day to show areas of improvement and confirm our procedures are followed in every room. Thank you again and we hope you give us another chance to provide you with an excellent stay in the future!

10/10 Excellent

Dillon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you for your feedback, we are so glad you enjoyed!

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you for your review, we are so glad you enjoyed your stay!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you for your review, we are so glad to hear you enjoyed your stay!

10/10 Excellent

Estanislao

Stayed 1 night in Oct 2023
Response from Management on Nov 28, 2023
Thank you for your review, we are so glad you enjoyed!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 16, 2023
Thank you for your feedback, we are so glad you enjoyed your stay!

10/10 Excellent

Brian

Stayed 1 night in Oct 2023
Response from Management on Nov 5, 2023
Thank you for your review, we are so glad you enjoyed!

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Thank you for your review, so glad you enjoyed!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Oct 1, 2023
Thank you for your review, we are so glad you enjoyed your stay!

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay
Easy to find. Close to attractions. Easy highway access. Bed was comfortable
Stayed 2 nights in Sep 2023
Response from Management on Sep 18, 2023
Thank you for your review, we are so glad you enjoyed your stay with us!

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay in Fort Mill area
New, clean,comfortable, convenient place to stay while in the area. Good quality complementary breakfast including GOOD coffee. Only issue is their dedication to eco/friendliness promises every-other-day maid service but none was provided in 3 days & notes, so wet towels for stay. Otherwise highly recommended.
Stayed 3 nights in Sep 2023
Response from Management on Sep 15, 2023
Thank you for your feedback, I apologize that our housekeeping schedule did not properly include your room. I will work with my executive housekeeper and front desk to improve communication. I am glad you enjoyed even with that hiccup!

10/10 Excellent

Salihah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 15, 2023
Thank you for your review, we are glad you enjoyed your stay!

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Vehicle broken into
We were here for 1 night and our trailer was broken into and tools stolen. Staff was not surprised since vehicle break-ins at this hotel is common.
Stayed 2 nights in Aug 2023
Response from Management on Sep 8, 2023
Our deepest apologies that this occurred - We work with our local Sherriff's department when events like this are reported to ensure all information is provided to them for their reports and handling. We do take these things very seriously and are continually looking for ways to improve overall for our guests.

6/10 Okay

John

Business traveler
Save energy systems tech
it was ave to below. My pillows were to soft and the room was average.
Stayed 1 night in Aug 2023
Response from Management on Sep 8, 2023
Thank you for your feedback.