2/10 Terrible
Liss
Traveled with family and small children
Jun 6, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't expect much when I book a room at this price, but the one thing I very much expect is cleanliness. Upon arriving to my room I discovered that it was not cleaned to anyone's idea of a hotel standard. There were clear foot prints on the toilet seat from someone standing on it with shoes, the tub had both human and animal hair all over in it (I did not book the pet friendly room) and there was literal dirt on the shower walls. They have recently installed linoleum flooring and the floor felt gritty. I will give them credit for the beds being clean, but the pillows they put on them very small and thin and lumpy. Overall, it was not a great impression. We were tired and I didn't have the financial ability to simply switch hotels, so we slept and in the morning I cleaned the shower so I could use it and then headed to the office. I very nicely asked the lady at the desk if they could please have my room recleaned and mentioned the issues. The clerk was visibly annoyed (how DARE I have the AUDACITY to ask for a re-clean) but agreed. My kids and I left for the day and I was confident that all would be right when I returned. When we got back that evening the room still had not been cleaned. That is simply inexcusable. I ended up getting cleaning supplies and cleaning the room myself. They should have paid me to stay there. Never Ever Again. Stay away at all costs!
Liss
Stayed 4 nights in May 2024