2/10 糟糕
Muqaddas Imran
与配偶出行
2025 年 11 月 15 日
满意：清洁度
不满意：住宿条件和设施，服务设施
We don’t like to leave a bad review, especially when most of the hotel staff were amazing (Esp Ramzi), but I regrettably must advise to avoid this hotel due to various issues. We had a bad experience which was only exacerbated by the attitude and lack of empathy from the general manager Ahmet Antepli.
Due to the lack of characters I can only summarise the issues:
- No hot water one of the evenings, imagine having taken 4 flights in 2 days and come back to no hot water...
- We were forced to walk down 37 sets of stairs to head out to the airport during fire alarm testing. Hotel offered no alternative like service elevator. People who remained in the hotel had to deal with a very loud alarm for hours early in the morning.
- Total lack of empathy from the General Manager Ahmet Antepli with complaints – he literally shrugged his shoulders at us! Very passive aggresive even before we raised our issue. He also made a point of asking us where we were from as if our ethnicity should dictate the response. See other reviews..
- Breakfast area is too small so if you arrive after 8:30am your queuing for 25 mins. Also not policed well so some people will just let themselves in.
- Both the beech/pool area have far too few sunbeds (I’d estimate around 40 in the beech and about half that at the pool) so unless your there at the start of the day your very unlikely to find anything. For a hotel this size with 38 floors it’s not really good enough.
Definitely not a 5 star
Muqaddas Imran
2025 年 10 月入住 8 晚
