Does Papillon Lagoon Reef have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Papillon Lagoon Reef?

As of Sep 9, 2025, prices found for a 1-night stay for 2 adults at Papillon Lagoon Reef on Sep 10, 2025 start from $122.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Papillon Lagoon Reef pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Papillon Lagoon Reef?

Self parking is free at this property.

What time is check-in at Papillon Lagoon Reef?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Papillon Lagoon Reef?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Does Papillon Lagoon Reef provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of KES 6426.16 per vehicle applies.

Are there all-inclusive benefits at Papillon Lagoon Reef?

Some rate plans available at this property are all-inclusive.

Where is Papillon Lagoon Reef located?

Nestled on the beach, this Diani Beach hotel is within 1 mi (2 km) of Kaya Kinondo Sacred Forest and Galu Kinondo Beach. Diani Beach and Chale Beach are also within 6 mi (10 km).

Papillon Lagoon Reef Reviews, Deals & Photos 2025

10/10 Excellent

Tomson

Aug 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beach location is amazing. The only challenge is getting to and and from Moi International Airport as it is a bit far and sets you back around 60 US dollars one-way.

Stayed 4 nights in Aug 2025

10/10 Excellent

jaden

Dec 28, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice place

Stayed 2 nights in Dec 2024

6/10 Okay

Yannick

Aug 20, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Dining options is low Some receptionist not friendly: it looks like you force them to respond when you ask a question or you only get partial response/information

Stayed 5 nights in Aug 2025

8/10 Good

Daniel

Feb 19, 2025

Liked: Cleanliness, staff & service

Great room and friendly staff Food average, same, repetitive Drinks poor…bad cups, never cold, no carbonation…really need to be “ on tap” not from warm bottles Pool water never clear…not balanced

Stayed 8 nights in Feb 2025

10/10 Excellent

Casie

Jan 1, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay anywhere else!

Our recent stay here was beyond what we expected! Every single member of the staff as outstanding from the manager Anthony who assisted our needs. Frederick in reception that helped us book our train/flights. Fredrick and Mary at the cash bar who make the most incredible pina coladas. Sarah and her daily massages. Henry, Raphael, Albert and Victor. The rooms were very comfortable, clean and we enjoyed the monkey, baboon visitors each day. The atmosphere here is calm, clean and relaxing. We will be back!

Stayed 3 nights in Dec 2020

6/10 Okay

Edward

Jan 16, 2024

Liked: Cleanliness

The property and rooms are great. The day to day staff was friendly and always willing to help. The front desk and reservations staff were difficult to deal with. They were very slow on responses to issues. We were often told accommodations are not possible, asked to wait long periods or come back when trying to address issues. We later found out it is their tactic to get you to pay more or tip them to get the help that should come with good service. The restaurant manager Elijah and staff member Kendi had outstanding customer service.

Stayed 1 night in Jan 2024

6/10 Okay

Sameer

Jan 13, 2024

Disliked: Property conditions & facilities

OK Experience

I booked a Beachfront Suite which was nice (but first they tried to put me in a regular room). My friends had rooms booked - no A/C, No TV, Damp smell. Service was overall good, some staff were friendly and nice, some were straight up rude & propositioning “friendly” times after entertainment to my female friends. It’s on the beach, but next time will rebook another hotel that i know has a private beach & multiple pools. They have so many signs & rules, but it’s like zoo as they don’t really enforce it so it’s a mess & ruins experience. Food was ok. Not dying to return here. My suite had views of ocean & beach which was the ONLY great part.

Stayed 4 nights in Jan 2024

10/10 Excellent

Elmar

Aug 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

top freundliches personal, fruehstuecksauswahl v buffet, lage direkt am strand, kein malle tammtamm, ausspannen, massage tolles zimmer, schoener garten.. gerne und immer wieder

Stayed 3 nights in Aug 2025

2/10 Terrible

Judith

May 12, 2025

Stayed 2 nights in Apr 2025

6/10 Okay

Judith

Apr 22, 2025

Liked: Cleanliness, staff & service

Stayed 1 night in Apr 2025

10/10 Excellent

Sigbjørn

Apr 22, 2025

Stayed 3 nights in Apr 2025

10/10 Excellent

Jasmin

Feb 2, 2025

Stayed 21 nights in Jan 2025

4/10 Poor

Verified traveler

Jan 7, 2025

Disliked: Cleanliness, property conditions & facilities, room comfort

Very old and dated hotel. Food very bland and always the same. Pool extremely dirty.Very expensive for what you get. There are much better options in the area.

Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveler

Jan 18, 2024

Liked: Room comfort

Disliked: Staff & service

If you want a getaway, get away from this hotel!

This Hotel certainly has its positive points. It is beautiful, well located, and has some magical attractions, such as a huge and ancient Boabab tree on the property. That being said, although it has good bones, it suffers from poor service and lack of maintenance. Staff is not well trained. I came to my room being left wide open all day by housekeeping, even after having reported a faulty latch, which was never fixed. I found ripped paintings in rooms, sick cats on the property who are in desperate need of veterinary help. Food is bland and not diverse. Lots of flies around. Staff do not know what of the food is vegetarian and what is not. Beach is horrible. You cannot step our without 5 or 6 vendors following you. They are beyond persitant. They will in fact peer into the hotel itself and try to sell you a coconut, or a boat, or a ride, while you are at the pool. It is not restful and very invasive. If you want a beach getaway, get away from this place. The beachboys will stalk you and will follow you and will watch you. Very creepy. There is extremely loud music from the hotel itself at night. Badly mixed, and with loud base. If you want to have a good nights rest, you might want to stay elsewhere. Basic etiquette among staff is lacking. I asked for a kettle in my room, and I was told if I booked a more expensive room, I might have got one. A very unnecessary comment to make, where a simple no, would have done the job. Overall: Not even a last resort.

Stayed 3 nights in Jan 2024

8/10 Good

isabelle

Jan 4, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Un hôtel très bien situé. Personnel très sympathique. Cadre idyllique

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Nov 8, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All inclusive beach hotel

The food was better than expected, nice pool with no loud music. Right by the beach in the south end. Staff helpful and Even gave us a WiFi booster. Unfortunately it didn’t help so only WiFi in lobby. Monkeys steal your stuff. But good value for money.

Stayed 6 nights in Oct 2023

10/10 Excellent

veronica

Oct 4, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Piccolo villaggio in cui non manca nulla: cibo vario, personale cortese e molto disponibile, animazione soft e non stressante, camere sempre pulite..... insomma tutto perfetto

Stayed 6 nights in Aug 2023

10/10 Excellent

Delphine

Sep 21, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour très agréable, lieu superbe avec piscine et mer à proximité. Services impec, je recommande +++

Stayed 3 nights in Sep 2023

8/10 Good

Korazon Akwino

Aug 4, 2023

Stayed 1 night in Jul 2023

4/10 Poor

DZMITRY

Dec 15, 2021

Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveler

Dec 15, 2021

Liked: Cleanliness, room comfort

Disliked: Staff & service

6 out of 10

The stay was okay but I wouldn't return. I paid for a type of room and upon arrival they had assigned me something totally different. I would have been okay with it if they would have asked me first. The family rooms don't have tvs. The AC is on a schedule and does not run during the day. You can't feel the ceiling fan when sleeping because they have a piece of fabric over the beds. It would have been smarter to put mesh. The room's already decent size. The food was good. The property needs updating. I primarily chose this location because it was all inclusive.

Stayed 2 nights in Dec 2021

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