Dear Nayali, It is disappointing to know about your experience, as we take pride in providing outstanding hospitality and comfortable accommodations. We have shared your comments with our staff to ensure our focus remains on exceptional service to every guest. While we review the situation, please accept our apologies for the trouble you had due to this. Our entire team would love you to experience our hotel the way you should have on this visit. Thanks again for being our guest and sharing your feedback.Sincerely,Hotel Management

Dear Tammy, Thank you for being our guest. Providing attentive customer service is our priority, and we understand your frustration when you are still looking for this in your case. We are sorry for the inconvenience caused and regret the unattentive behavior our associate showed you. We will address this adequately so that this lapse in service never repeats. Further, in response to your review, we will instruct our team to recheck the room before delivery. Please return and allow us to serve you better. Sincerely,Hotel Management

Dear Jimell, Thank you for choosing us. It has always been our aim to provide a pleasant stay during your time with us, and we are happy you had one. However, we are sorry for the disappointment caused by the elevator breakdown. Our technical team is already at work to fix the same. Our aim is to see happy guests. Please return on your next trip and stay with us to have a better experience.Sincerely,Hotel Management

Dear Gregory, Thank you for being our guest during your visit to our city. Our prime motto is to provide a comfortable and wonderful hotel experience. However, we are sorry for the discomfort caused by the sudden breakdown of the elevator during your visit to our hotel. Our technical team is working on it and will fix the issues as soon as possible. Apart from this, we hope you and your wife had a satisfactory time here. Thank you for choosing us, and we look forward to your next stay. Sincerely,Hotel Management

Dear Alfreda, Thank you for taking the time to review our hotel. We deeply regret the challenges you encountered during your stay, including the issues with the elevator and cleanliness. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we will address these concerns to ensure a more seamless experience for our guests in the future. We value your patronage and hope you will give us another chance to welcome you back in the near future.Sincerely,Hotel Management

Dear Wendy, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offer. Please revisit us for another enjoyable experience.Sincerely,Hotel Management

Dear Sara, Thank you for your review. It is pleasant to know that you had a satisfactory time and were pleased with your stay. Please revisit us and enjoy your next trip.Sincerely,Hotel Management

Dear Jessica, Thank you for selecting us. The front desk team's behavior in handling your request was unacceptable, and we apologize for that. We will discuss this with our staff to find out what went wrong and to handle this situation better. We make every effort to provide service above and beyond your expectations. Regrettably, the room's condition, which disappointed you, will be discussed for improvement. Our housekeeping team is already checking the room. Please return when you are in the city, and we will serve you again with a better experience.Sincerely,Hotel Management

Dear Rachell, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Ivor, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms very seriously and will review your feedback. We hope this incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Dana, We deeply regret the experience you had during your recent stay. Maintaining cleanliness and ensuring the safety and comfort of our guests are our utmost priorities. We're sincerely sorry for any inconvenience caused by the cleanliness issues you encountered. Your feedback will be addressed with our team to prevent such occurrences in the future. Please accept our apologies, and we appreciate your understanding. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Dina, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Samantha, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Brian, Thank you for your positive feedback. We are glad your reservation experience was smooth. However, we apologize for the cleanliness issues, which compromised your pleasant stay. Your comments are essential, and we will address these concerns with our housekeeping teams to ensure a more pleasant experience for our guests. We appreciate your understanding and hope you give us another opportunity to provide a thoroughly enjoyable stay in the future.Sincerely,Hotel Management

Dear Edgar, Thank you for sharing your comments. We are disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will take steps to improve our overall guest experience. We look forward to welcoming you again so we can provide the flawless stay you deserve. Sincerely,Hotel Management

Dear Neil H, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the ice machine not working and for any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels. Sincerely,Hotel Management

Dear Dima, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Ron, We appreciate you staying with us and writing a review. We are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Also, we understand your disappointment and frustration. Your remarks are shared with the concerned person for further action. Once again, we are sorry for letting you down. Please revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Matthew, Thank you for sharing your positive experience at Extended Stay America. We're delighted to hear that our friendly staff, comfortable accommodations, and affordable rates contributed to a pleasant stay for your longer getaways. We appreciate your kind words and hope to welcome you back soon for another relaxing visit.Sincerely,Hotel Management

Dear Matthew, We're thrilled to hear about your positive experience at Extended Stay America! Our team strives to provide a friendly and comfortable environment for our guests. It's wonderful to know that you found our lodging accommodating and affordable for your longer stay. Thank you for choosing Destin US 98 Emerald Coast Pkwyy, and we look forward to welcoming you back for future getaways!Sincerely,Hotel Management

Dear Dave, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Yolanda, We are truly sorry to read about your unsettling experience. Your safety and well-being are our top priorities, and we apologize for any discomfort caused by this incident. We are committed to providing a secure and comfortable environment for our guests, and your feedback will assist us in making the necessary improvements. We hope you reconsider staying with us in the future, allowing us to provide you with a much-improved experience. Sincerely,Hotel Management

Dear Bruce, Thank you for the review. We're sorry to hear about your disappointment and any concerns you had during your stay. Our goal is to provide a welcoming environment for all guests. We appreciate your feedback and will share it with our team to improve our services. If you decide to give us another chance, we'll strive to ensure a more positive experience.Sincerely,Hotel Management

Dear John, We appreciate your feedback regarding your recent stay. We regret any inconvenience you experienced and appreciate your understanding. Your comments about the ice machine, cleanliness, and breakfast will be shared with our team for improvement. We strive to provide a comfortable stay and will use your insights to enhance our services. If your future travels bring you back to the area, we hope to have the opportunity to provide a more positive experience. Thank you for choosing us.Sincerely,Hotel Management

Dear Zachary, We're sorry to hear about your experience, and we appreciate your concerns. We take this feedback seriously and understand the importance of addressing such issues promptly. Your satisfaction is our priority, and we'll work diligently to investigate and address the matters raised. Thank you for bringing this to our attention, and we hope to have the opportunity to host you again in the future.Sincerely,Hotel Management

Dear jamie, We deeply regret to hear about your disappointing experience during your stays. We sincerely apologize for the cleanliness issues and the inconveniences you faced with the common areas and room setup. Your feedback is invaluable, and we'll address these concerns internally to ensure a more pleasant environment for our guests. We apologize for not meeting your expectations and assure you that this doesn't reflect our standards. We're committed to improvements and hope to have the opportunity to offer you a more satisfying experience if you consider staying with us again. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Fred, We're genuinely sorry to learn about the unsatisfactory condition of your room during your stay. Your feedback about the cleanliness concerns is deeply concerning and not reflective of the standards we aim to maintain. We take this feedback seriously and assure you that we'll investigate and address this issue promptly. Your comfort and satisfaction are paramount, and we're committed to ensuring a clean and welcoming environment for our guests. We apologize for any inconvenience caused and appreciate your feedback, which aids us in our commitment to delivering improved services.Sincerely,Hotel Management

Dear Elizabeth, We're glad to hear that you had a positive experience during your stay. Your feedback about the cleanliness, helpful staff, and convenient location is appreciated. We strive to ensure a pleasant stay for our guests, and we're pleased that you found everything to your satisfaction. We hope to welcome you back for another enjoyable visit.Sincerely,Hotel Management

Dear Tim, We're pleased to hear that you found our staff helpful and the check-in process easy at Extended Stay America. Your feedback on the room's condition is valuable, and we'll ensure improvements are made for a more comfortable stay. We appreciate your input and look forward to hosting you again in the future.Sincerely,Hotel Management

Dear Diana, Thank you for the beautiful review. We are thrilled we met your expectations for a fantastic stay with us. We hope to have the pleasure of doing so again on your next visit to the city. Safe travels!Sincerely,Hotel Management