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Reviews of AC Hotel Des Moines East Village

3 out of 5
AC Hotel Des Moines East Village
401 East Grand Ave, Des Moines, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 211 out of 314 reviews" "
Rating 8 - Good. 68 out of 314 reviews" "
Rating 6 - Okay. 19 out of 314 reviews" "
Rating 4 - Poor. 12 out of 314 reviews" "
Rating 2 - Terrible. 4 out of 314 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

patrick

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Damir

Traveled with partner, Traveled with pets
I loved it
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan, Highlands Ranch

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and modern hotel, friendly check in agent
Stayed 1 night in Feb 2024

4/10 Poor

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

Jacob

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had horrible water pressure with an awful whining sound. The toilet was leaking out the bottom meaning actual waste water was leaking in the bathroom. The TV wouldn’t receive any kid of signal. The lighting quality was god awful for doing make up. When I brought this information to the front desk. The gal working didn’t really care, didn’t offer to pay for the parking or anything. Do NOT stay here!!
Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shelia at the front desk made my stay wonderful! She is so friendly, helpful and fun to chat with. I was able to use the complimentary shuttle to get to the airport/Walgreens. The hotel is beautiful. My only comment is that the walls seem thing-If you stay near the elevator you can hear normal volume conversations be try clearly.
Stayed 2 nights in Dec 2023

10/10 Excellent

KALI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!!
Stayed 1 night in Dec 2023

10/10 Excellent

Hang

Stayed 1 night in Dec 2023

4/10 Poor

Grant

Liked: Cleanliness
Disliked: Property conditions & facilities
The heat doesn’t work well on the higher floors
Stayed 3 nights in Nov 2023

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in fun area. Facilities were good and onsite bar and restaurant were very good. Breakfast was affordsble afequatr. Front desk staff and transportation staff were the best.
Stayed 4 nights in Nov 2023

8/10 Good

lora

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Dontrez Parrish Assistant General Manager on Nov 9, 2023
Good morning Lora, We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back! Thank you again, and we hope to see you again soon!

10/10 Excellent

Carrie E, Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dontrez Parrish Assistant General Manager on Oct 28, 2023
Good afternoon Carrie,We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!Thank you again, and we hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Dontrez Parrish Assistant General Manager on Oct 28, 2023
Good afternoon Carrie,We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!Thank you again, and we hope to see you again soon!

10/10 Excellent

ma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Dontrez Parrish Assistant General Manager on Oct 28, 2023
Good afternoon Carrie,We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!Thank you again, and we hope to see you again soon!

2/10 Terrible

Tyler

Stayed 1 night in Oct 2023
Response from Dontrez Parrish Assistant General Manager on Oct 28, 2023
Dear Tyler,Thank you for taking the time to share your thoughts regarding your recent stay. I would greatly appreciate you bringing the reason we scored 2 out of 10 to our attention. If you are able to provide more feedback I would like to try and rectify the issues you had.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Asia on Oct 4, 2023
Thank you for you’re review and we appreciate you staying with us.

6/10 Okay

Stacy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Did not sleep well, noisy halls. Breakfast was not worth the $14 per person fee.
Stayed 1 night in Sep 2023
Response from Asia on Sep 3, 2023
Dear Stacy, Thank you for taking the time and leaving your feedback with us. We value your input and will make sure the necessary guidelines are in place to prevent these instances from happening again. we are currently reviewing and thinking of possibly adding more to the breakfast menu as well. But once again we do apologize for the noise and limited breakfast. if you need further assistance please don't hesitate to reach out. Asia TaylorFront Desk Supervisor

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel is nice and clean. Staff is friendly and helpful. Easy to walk anywhere. The shuttle will drive you within 5 miles and is friendly. I would stay here again!
Stayed 2 nights in Aug 2023
Response from Asia on Sep 6, 2023
We appreciate you taking the time to provide us with feedback of your stay, and we are delighted to hear that you enjoyed your stay. Next time you travel to Des Moines, I hope that we get the pleasure of having you back!

8/10 Good

Jennifer

Stayed 1 night in Aug 2023
Response from Asia on Oct 4, 2023
Thank you for you’re review and we appreciate you staying with us.

2/10 Terrible

Linda

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
General Manager of UHaul
I come to Des Moines twice a month for 3 days each of those times. I always make my hotel reservations at least a week ahead of time through hotels.com I'm not sure exactly what had happened but it looks like I accidentally made my reservation for July 3rd through the 5th instead of June 19th through the 21st. When I got to the hotel and he had told me about my mistake I went ahead and booked the room anyways for the 19th to the , I ended up having to pay full price for both the days with no discount applied. I was staying at this more expensive hotel downtown because with hotels.com I had received a free night stay so it was worth staying at a more expensive hotel. I had spoke to front desk clerk about canceling and getting refunded for the July 3rd through the 5th I had told him I booked it through hotels.com he said that shouldn't be an issue on ten home that week and called hotels.com they tried for two days to try to get a hold of the motel to see about canceling my reservation once they did get through to the hotel the hotel refused to cancel my reservation hotels.com was nice enough togive me another free night. ivwill never stay there again, the room was disgusting the floorwas so dirty I had to take a wet towel and actually mop, if you shut off the lights at night you shut off the TV the shower head in the shower would not stay clipped so you had to hold the handle the whole time there was toothpaste on the wall in the bathroom.
Stayed 2 nights in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice, maids…breakfast personnel all courteous
Stayed 1 night in Jul 2023
Response from Asia on Aug 24, 2023
Dear Jonathan,On behalf of the entire hotel team, I want to thank you for sharing about you Positive staff experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,ASIA TAYLORFront Desk SupervisorAC Hotelataylor@hoari.com515-518-6060

10/10 Excellent

Amy Jill, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, a quick walk to shops and restaurants. Staff was very friendly and rooms were great.
Stayed 1 night in Jun 2023

8/10 Good

EMMA

Traveled with family
Liked: Cleanliness, property conditions & facilities
1) I must know where your decorator puchased the Great Dane statues. 2) Housekeeping should not knock on the door 45 minutes before checkout time, when guests are trying to get ready to leave. 3) Room access cards should not be disabled 45 minutes prior to checkout time, when guests still need it for accessing the parking deck.
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was exceptional to capital, food and leisure.
Stayed 1 night in May 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Richard Griffin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel. Nicely convenient to shops n dining. Really enjoyed the room as well. Nice 6th floor bar! Will definitely come back here.
Stayed 2 nights in Mar 2023

10/10 Excellent

Stacie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good location, nice view, rooftop bar, friendly staff, mostly clean and updated, comfortable bed. Disliked- no microwave in room (but they do have one in lobby to use), no free breakfast, attention to detail when cleaning- floor didnt look mopped and walls need cleaning in bathroom, shampoo/conditiiner not good.
Stayed 2 nights in Jan 2023

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to my entertainment I had planned
Stayed 1 night in Jan 2023

8/10 Good

Liza

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Sara

Stayed 1 night in Dec 2022

10/10 Excellent

Hennabige

Stayed 1 night in Nov 2022

10/10 Excellent

Lauren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Kristen

Stayed 1 night in Oct 2022

10/10 Excellent

Peifeng

Stayed 1 night in Oct 2022

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service, room comfort
Punished
I booked thru Expedia for cheaper rate. Was given a handicapped accessible room. Nice hotel except a disappointing trick. Not pleased. Service acceptable but not “warm”. Will rethink hotel on next trip to DSM
Stayed 1 night in Oct 2022

8/10 Good

Ashly Nicole

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very modern and convenient downtown accommodations; staff member who completed check-in not so friendly.
Stayed 1 night in Oct 2022

8/10 Good

Tracy S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
restless sleep
Overall stay was good but i booked and paid for a King room and got 2 small beds. My girlfriend and i had to sleep in separate beds.
Stayed 1 night in Sep 2022

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Sep 2022

4/10 Poor

James

Liked: Cleanliness, staff & service, property conditions & facilities
Check it was tough at this location. While deep desk attendant was certainly pleasant enough, she obviously didn’t read my special requests which included being far away from elevators, ice/venting. I’d ask for a quiet room. So it was so much to my surprise to get off the elevator and find the room she designed me directly opposite the elevator bank. Anyway, the rest of the hotel was good enough. Parking I didn’t realize was available at the hotel so I parked in a paid for parking lot a block away. Would I return to this OK location? Probably. Not my favorite of the Marriott branded chains however.
Stayed 1 night in Sep 2022

4/10 Poor

Bridget

Traveled with group
Liked: Amenities
Disliked: Staff & service
The guy working at the counter looked and acted like we didn’t belong in the swanky hotel. Yes I have tattoos doesn’t mean I can’t afford to stay there. Got to the room and the floor had a stained spot that looked like old blood. When we called we were told it was rust from an old chair and nothing they could do. Then we noticed a good chunk of the wallpaper was coming off. Cheap room with an overprice tag
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
My flight on Sunday was cancelled, so I had to find a hotel for the night. I chose a hotel close to where my daughter lives. I chose AC Hotel because they listed airport shuttle as an amenity. When I checked in I was told that the shuttle only runs in the afternoon. My flight was early morning so I was out of luck and had to make other arrangements. If there are exceptions to an amenity they should list them. I would have chosen to stay somewhere else, but instead I was stuck with the room and still had to arrange airport transportation.
Stayed 1 night in Aug 2022

10/10 Excellent

Gary

Stayed 1 night in Aug 2022

8/10 Good

Bridget

Traveled with partner
Liked: Cleanliness, staff & service
The stay was fine and the morning coffee was good. Some problems with the elevator and tv. Also disappointed the the parking garage was full when we arrived
Stayed 5 nights in Aug 2022

10/10 Excellent

Brodie

Stayed 3 nights in Jul 2022

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only things I didn't like was the lack of a safety bar in the shower and no ramp in the lobby for the elderly or mobility impaired or those just not wanting to lift a heavy suitcase upstairs. And, the hours the van to the airport ran were not very useful.
Stayed 5 nights in Jun 2022

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The area was safe and pleasant, though there was a pride festival on, which blocked the road to the on site parking. The road blocks might not have been in the control of the hotel but a sign to help guide people from out of town would have saved 10 minutes of searching. The staff were not as present and amicable as the other hotels we have stayed at along our trip.
Stayed 1 night in Jun 2022