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Reviews of Holiday Inn Denver Lakewood, an IHG Hotel

3 out of 5
Holiday Inn Denver Lakewood, an IHG Hotel
7390 West Hampden, Lakewood, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Traveled with partner, Traveled with pets
Liked: Amenities
Disliked: Staff & service
We couldn’t find the stairs to go up- realized at the end of our stay that you had to go outside to access the stairs.. only having one elevator is a big inconvenience. The man working on Monday night was pretty rude about helping us find the stairs.
Stayed 3 nights in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in May 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and private, great view as well 😀
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

JS

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice person at check in i believe his name is Mike. He was very helpful and informative. The folks at the restaurant were very friendly and the food was great.
Stayed 1 night in May 2024

6/10 Okay

Jill, West Valley City

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Omar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean
Stayed 1 night in May 2024

10/10 Excellent

Irma

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was clean, the breakfast voucher program was great so much better then the contenial breakfast hotelsmormally offer. It was nice to have snacks to puchadec inthd lobby, well come back agin
Stayed 4 nights in Apr 2024

10/10 Excellent

Nikolos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Cari

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and quiet
Stayed 3 nights in Apr 2024

10/10 Excellent

Pete, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Blair

Traveled with family
Liked: Cleanliness, staff & service, amenities
good location, fan would not stay on in the room.
Stayed 1 night in Apr 2024

8/10 Good

Jazzmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite. Just no cleaning service.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tim C

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was prompt and competent
Stayed 2 nights in Mar 2024

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Main problem was the elevator was out of service and we were on 5th floor. Signs were very confusing on which elevator to go to and the hosts yelling at us to go the other elevator. Otherwise we had a great stay.
Stayed 1 night in Mar 2024

6/10 Okay

Greg

Liked: Staff & service
Disliked: Property conditions & facilities
Both elevators were not working, only a freight elevator adding to a tired look to the property.
Stayed 1 night in Mar 2024

6/10 Okay

Jazzmine

Stayed 4 nights in Mar 2024

8/10 Good

AM, Denver

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Elevators out of service
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
We appreciate the 4/5! Reaching for the 5th... and we are in process of installing brand new elevators!

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet area I'm not too close to downtown where there is a lot going on and it's a pretty decent area
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Sonya.

10/10 Excellent

Bonnie, Rifle

Liked: Cleanliness, staff & service, property conditions & facilities
Michael and the other gentleman were very friendly caring and accommodated our airplane being late, winter storm driving and late check in.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Bonnie. We do have an amazing team at the front desk! So glad you made it through that storm!

10/10 Excellent

Andre

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stay was fine. Place was well kept. Construction on one of the two elevators was the only eyesore. Otherwise it was clean and nice inside.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Andre. We are in final process of installing brand new elevators. Thank you for your patience.

2/10 Terrible

Takuya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
We'd like to learn more Takuya, about how we could have improved your experience.

8/10 Good

Glenn

Traveled with family
Liked: Cleanliness, staff & service
Good value and convenient. Enjoyed the great deal on breakfast. Sadly no pool available as we were hoping for that for our stay.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 20, 2024
Our pool is now open! We apologize for the inconvenience as it was down for maintenance for a short period. Thank you for sharing your feedback.

10/10 Excellent

Aysha

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
Thank you Aysha. Our Housekeeping team is amazing!

6/10 Okay

David Benjamin

Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 21, 2024
We'd like to learn more, David, about how we could have improved your stay with us.

2/10 Terrible

Adam

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very rude front desk staff, condescending and over charged three nights. Never stay at this hotel.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
We apologize for the experience, Adam. Our front desk is typically known for their service and welcoming demeanor. If there is an issue with billing, many times that has to be resolved through the site where you booked the reservation (Expedia) but we will look into the issue for you.

6/10 Okay

Alfredo

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
We'd like to learn more, Alfredo, about how we could have improved your stay with us.

8/10 Good

Rosendo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Was great
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you Rosendo.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
We had a great stay. Very clean, attentive staff, comfortable room. Nice view of the mountains
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
So glad you enjoyed your stay with us!

8/10 Good

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit older property but the service, the cleanliness and the upkeep was all good.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you Jason.

10/10 Excellent

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Clean room, good restaurant.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you Gary.

8/10 Good

Windy

Business traveler, Traveled with partner
Nice
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 20, 2024
We appreciate the 4/5 Windy. Striving for the 5th.

8/10 Good

J

Traveled with family
Liked: Cleanliness, staff & service
Good value
Overall good hotel, good location. Nice staff. Only complaint is the hvac system in the room. It won’t maintain a steady temperature, is loud, and doesn’t let you leave the fan running.
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you J. We are happy you enjoyed your stay and our location. Have forwarded your comments re: HVAC to our general manager. Thank you for bringing the issue to our attention.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 20, 2024
Thank you for the 5/5 Dennis!

10/10 Excellent

Serenity

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay. The only thing that was a little loud was possibly a water heater sound. It would turn on and off multiple times which was a little loud to sleep with but other than that it was great! Staff was extremely nice and helpful and the room was really clean! It was a great experience and I would come back again!
Response from Guest Services on Jan 30, 2024
We are so pleased you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, amenities
Clean, friendly and nice customer service
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you Courtney

8/10 Good

Chao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you Chao

10/10 Excellent

Sasha

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you for the 5/5 Sasha

10/10 Excellent

Christopher

Liked: Property conditions & facilities
Perfect
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
We appreciate the 5/5 Christopher

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
We appreciate the 5/5 Robert

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you for the 4/5 Edward

10/10 Excellent

Amber

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stay in Lakewood 1x month for work and out of all the hotels I’ve stayed in this was my best stay!
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you, Amber, for choosing Holiday Inn Lakewood for your extended stay.

8/10 Good

Gustavo

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
We appreciate the 4/5 Gustavo

10/10 Excellent

Magdeline

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
Thank you for the 5/5 Magdeline

10/10 Excellent

Carrie, Dahlonega

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
We appreciate the 5/5, Carrie

10/10 Excellent

Ramon

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you for the 5/5 Ramon

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you, Sonya, for the 10/10 rating

10/10 Excellent

Meredith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff very pleasant and helpful. The restaurant was convenient and the food good.
Stayed 3 nights in Nov 2023
Response from Guest Services on Jan 30, 2024
Thank you for the feedback, Meredith.

10/10 Excellent

Jose

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 30, 2024
Thank you for the 5/5 Jose