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Reviews of La Quinta Inn & Suites by Wyndham Dallas Grand Prairie South

3 out of 5
La Quinta Inn & Suites by Wyndham Dallas Grand Prairie South
2131 W I 20, Grand Prairie, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 551 out of 1001 reviews" "
Rating 8 - Good. 226 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 66 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice Jacuzzi
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and jacuzzi was very nice
Stayed 1 night in May 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff
Stayed 2 nights in May 2024

8/10 Good

Tamika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking
Stayed 3 nights in May 2024

4/10 Poor

Luz, Buda

Traveled with pets, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I like the breakfast and the easy access. I really didn't like the room as i booked room for 4 and the sofa bed was not ready. When asked front desk they only provide a light blanket - not the usual sofa bedding Quality Inn and other hotels have provided before for sofa. Very disappointing we had only one acceptable bed to sleep.
Stayed 2 nights in May 2024

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in May 2024
Response from S. Tanner on May 17, 2024
Dear Greg,I left you a voice message earlier today.I am a little confused, because it shows that you didn't physically check-in with us last night.A prepaid, non refundable reservation was booked under your name by Expedia yesterday at 6.30pm. Could you please clarify the reason for your 1 rating?Feel free to contact me directly at the hotel.Sincerely,

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff
Stayed 1 night in May 2024

8/10 Good

NHU

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

10/10 Excellent

Devon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and great property.
Stayed 1 night in May 2024
Response from S Tals on May 14, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff when we checked in was so friendly and knowledgeable. Easy check in. Night staff was very helpful when our room microwave would not work. She took it herself and microbes our snack for us! Air conditioning worked awesome and the bed was very comfortable. Very clean and spacious room.
Response from S Tals on May 14, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

2/10 Terrible

RUWAN

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family trip to Dallas was ruined by a distressing experience at the La Quinta Inn & Suites by Wyndham Dallas Grand Prairie South. We booked our stay from April 5 to April 9, 2024, hoping for a comfortable and hassle-free vacation. Unfortunately, our expectations were far from met due to a shocking mishap by the hotel management. We had a smooth check-in on April 5th and were initially pleased with the facility. However, upon returning from a day trip on April 8th, we were blindsided by the fact that our room had been checked out by the management. This inexplicable action left us stranded at midnight without a place to stay. The hotel staff, including the receptionist Lex and manager Silvia, were unhelpful and dismissive. They insisted that we had initiated the checkout, a claim that was completely unfounded and untrue. To make matters worse, another family who traveled with us encountered the same baffling situation. They, too, found themselves without accommodations in the middle of the night. The ordeal was particularly tough on the children, who were tired and confused by the sudden upheaval. Despite multiple attempts to resolve the issue, the hotel staff provided no viable solutions, leaving us to scramble for alternative accommodations at an ungodly hour. The lack of empathy and accountability from the hotel management was deeply disappointing. I cannot recommend La Quinta Inn & Suites by Wyndham Dallas Grand Prairie South to anyone, especially families.
Stayed 4 nights in Apr 2024
Response from S Tals on May 10, 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Please know, we are doing a detailed research on this feedback and we promise an improvisation from here. Best Wishes..

10/10 Excellent

Kimberly

Liked: Cleanliness
Great
Stayed 2 nights in May 2024
Response from S Tals on May 6, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect experience.
Stayed 2 nights in May 2024
Response from S Tals on May 6, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

6/10 Okay

Cornelious

Stayed 2 nights in May 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks!
Stayed 2 nights in Apr 2024
Response from S Tals on May 6, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

10/10 Excellent

Maribel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There was a young lady named Ana who was rude to me and had the worst attitude she I asked her a question. She was disrespectful and combative.. I’m in the service industry been a General Manager at a restaurant for 18 years I would never accept that kind of behavior from any of my staff. I have been staying there almost weekly for the past year. I was disappointed and want even going to anything because all my other visits there have been great but this one left a bad taste in my mouth. I would like to come back but seriously reconsidering taking my business to the courtyard Marriott.
Stayed 2 nights in Apr 2024
Response from S Tals on May 3, 2024
Dear Guest, We appreciate your business and your feedback. Please accept our deepest apology for delivering a less than satisfactory stay. This feedback will be discussed with our team and corrective steps will be taken. Moreover, I would like to take this opportunity to mention that we are very much focused on our guests satisfaction. You may check thousands of reviews online and you may see as we have scored very decent scores. We promise to exceed your expectations on your next stay with us. Best Wishes..

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from S Tals on May 2, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Mary Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought I had booked the I-30 property but picked this one my mistake. A little bit longer drive but convenient either way. Nice place with easy in to the property.
Stayed 1 night in Apr 2024
Response from S Tals on May 2, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

10/10 Excellent

Michelle

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from S Tals on May 2, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from S Tals on May 2, 2024
Dear Guest,Thank you very much for your stay. Have a nice day.

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from S Tals on Apr 25, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

10/10 Excellent

Bria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from S Tals on Apr 23, 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk clerk...hotel clean...very close to restaurants..
Stayed 1 night in Apr 2024
Response from S Tals on Apr 22, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. Have a nice day.

10/10 Excellent

vy

Stayed 2 nights in Apr 2024
Response from S Tals on May 14, 2024
Dear Guest,Thank you very much for your stay and business. Have a nice day.

8/10 Good

Dennis

Liked: Amenities
Location is great and property is in close proximity to stores and eateries. Restroom had a lot of "patch work" with repairs and guests dogs were loud at night. Overall, decent stay.
Stayed 2 nights in Apr 2024
Response from S Tals on Apr 22, 2024
Dear Guest,Thank you very much for your stay, feedback and excellent ratings. We have addressed issue to our maintenance team. Have a nice day.

10/10 Excellent

free

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person that checked me and was well informed and good at his job
Stayed 4 nights in Apr 2024
Response from S Tals on Apr 25, 2024
Dear Guest,Thank you very much for your stay, appreciation and excellent ratings. We are glad you enjoyed staying at our hotel. Have a nice day.

10/10 Excellent

Evelyn, Jonesboro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more parking space.
Stayed 2 nights in Mar 2024
Response from S Tals on Apr 19, 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

4/10 Poor

Nelson

Disliked: Cleanliness, property conditions & facilities
No daily housekeeping.the chair/coach is dirty.
Stayed 3 nights in Apr 2024
Response from S Tals on Apr 15, 2024
Dear Guest,Please accept our apology for the inconvenience. We do provide housekeeping daily on request. Please give a chance to serve you better whenever you are town. Have a nice day.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from S Tals on Apr 15, 2024
Dear Guest,Thank you very much for your stay, business and excellent ratings. Have a nice day.

2/10 Terrible

saliya

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Staff & service, amenities
They left our family with kids stranded in the middle of the night because they had given our rooms to someone else while we were still starting with them! We reserved from April 5th through 9th. We checked in on the 5th. We drove to see the solar eclipse on the 7th and came back on 8th. Then we found out they had checked us out and our rooms were given to someone else. We did not check out on the 7th and still had door cards with us. They kept lying that we came and checked out at the front desk, which they didn't have any proof to show At midnight, after driving 500mi back from AR, we didn't have our room and with 4 young kids our two families were left with no option or help from them Not even a single apology! When we showed our reservation they knew about the mistake on their part but kept on changing the story to claim we checked out. Utterly disappointed and will not recommend this place for anyone
Stayed 4 nights in Apr 2024
Response from S Tals on Apr 10, 2024
Dear Guest,Please accept our apology for the inconvenience. We have addressed issue to our management team to do more research on your stay. We will work hard to score 5 star on your next stay. Have a nice day.

10/10 Excellent

Maria

Stayed 7 nights in Mar 2024
Response from S Tals on Apr 10, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

4/10 Poor

Sharon

Traveled with group
Liked: Cleanliness
Upon arrival Told my reservation had been cancelled by manager? I was receiving daily messages from Expedia that I had an active reservation? Never heard from the hotel of a problem until our arrival? Also notice of wearing face masks and sack lunch? Was not true????? Online stated breakfast started serving 6:00 not true not until 7:00 and not sacks for early departure Whole experience disappointing!
Stayed 1 night in Apr 2024
Response from S. Tanner on Apr 9, 2024
Dear Sharon, Thank you so much for your recent stay!We really appreciate your feedback. We require each reservation to be authorized for the 1st night Room & Tax at the day of arrival in order to validate the reservation since we have a 24 hour change/ cancelation policy. Any reservation which do not fulfill this requirement are auto cancelled. Our breakfast hours are 6am-9am Mon -Fri 7am -10am Sat/ Sun Our full hot breakfast is back vs the sack breakfast with a muffin & apple. We are so sorry if you were misinformed at time of your reservations. I do hope you will give us another opportunity in the future.

6/10 Okay

Dormanisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from S. Tanner on Apr 2, 2024
Thank you so much for your recent stay with us!We really appreciate your feedback and are looking forward welcoming you back in the future.

2/10 Terrible

Alisha

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The “night manager” was rude and unwilling to help ourselves or the other guest who had problems with the stay. The manager in the morning who appeared to be the main manager appeared irritated that we wanted to voice our frustrations. The pool hours are incorrect on Expedia as well and don’t be surprised if they close it before the closure time because the “night manager” doesn’t have access or know how to close the pool.
Stayed 1 night in Mar 2024
Response from S. Tanner on Apr 2, 2024
Thank you so much for your recent stay! I apologize you were misinformed about our pool hours, which are 10am -10pm daily. I issued you a 25.00 Credit at check-out for the inconvenience & apologized to your wife as well. I hope you will give us another opportunity in the future!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility!
Stayed 4 nights in Mar 2024
Response from S. Tanner on Apr 2, 2024
Thank you so much for your recent stay with us!I will pass on your compliment to our Housekeeping Team.We really appreciate for feedback and are looking forward welcoming you back in the future.

10/10 Excellent

judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and staff was exceptional
Stayed 3 nights in Mar 2024
Response from S. Tanner on Apr 2, 2024
Thank you so much for your recent stay with us!I will pass on your compliments to our team. We really appreciate for feedback and are looking forward welcoming you back in the future.

10/10 Excellent

Ivy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good. The lady kept everything stocked and even helped make waffles.
Stayed 1 night in Mar 2024
Response from S. Tanner on Apr 2, 2024
Thank you so much for your recent stay with us!I will pass on your compliments to our breakfast hostess.We really appreciate for feedback and are looking forward welcoming you back in the future.

6/10 Okay

Edmond

Liked: Staff & service
Limited parking
Stayed 2 nights in Mar 2024
Response from STanner on Mar 24, 2024
Thank you so much for you recent stay with us!Your feedback is very important to us. We are looking forward welcoming you back in the future.

10/10 Excellent

Sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Room was clean. My only complaint which is minor is I didn’t care for the air freshener used in the room, it had an odd scent
Stayed 1 night in Mar 2024
Response from STanner on Mar 24, 2024
Thank you so much for you recent stay with us!Your feedback is very important to us. We are looking forward welcoming you back in the future.

10/10 Excellent

Karla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome staff
Stayed 1 night in Mar 2024
Response from STanner on Mar 24, 2024
Thank you so much for you recent stay with us!Your feedback is very important to us. We are looking forward welcoming you back in the future.

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from S Tals on Apr 10, 2024
Dear Guest,Thank you very much for your stay and excellent ratings. Have a nice day.

10/10 Excellent

Alicia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Served our needs. Very clean and nice staff
Stayed 2 nights in Mar 2024
Response from STanner on Mar 24, 2024
Thank you so much for you recent stay with us!Your feedback is very important to us. We are looking forward welcoming you back in the future.

10/10 Excellent

Carol

Stayed 3 nights in Mar 2024
Response from STanner on Mar 24, 2024
Thank you so much for you recent stay with us!Your feedback is very important to us. We are looking forward welcoming you back in the future.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Hotel was in close proximity to the ATT stadium and other areas of interest.
Stayed 2 nights in Mar 2024
Response from S. Tanner on Mar 12, 2024
Thank you so much for your recent stay!We really appreciate your feedback & are looking forward welcoming you back soon!

10/10 Excellent

Mike

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great! clean safe.
Stayed 1 night in Mar 2024
Response from S. Tanner on Mar 12, 2024
Thank you so much for your recent stay!We really appreciate your feedback & are looking forward welcoming you back soon!

10/10 Excellent

Irma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, breakfast was nice, we felt comfortable
Stayed 1 night in Mar 2024
Response from S. Tanner on Mar 12, 2024
Thank you so much for your recent stay!We really appreciate your feedback & are looking forward welcoming you back soon!

6/10 Okay

Andrea

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from S. Tanner on Mar 12, 2024
Dear Andrea,Thank you so much for your recent stay!Your feedback is very important to us. We are looking forward to service you in the future.

10/10 Excellent

Annick

Stayed 6 nights in Feb 2024
Response from S. Tanner on Apr 2, 2024
Thank you so much for your recent stay with us!We really appreciate for feedback and are looking forward welcoming you back in the future.

10/10 Excellent

Andre

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at a few hotel in the DFW area and I must start with the La Quinta Inn staff. One word, flawless. Amazing customer service from greeting to assistance w/ any necessity needs. Breakfast was always served fresh and never ran out, no matter what day of the week it is. Gym area was tidy and clean; shoutout to those who also used the gym and actually cleaned behind themselves. The experience was overall amazing and I will keep them 1st on my hotel trips back to the area.
Stayed 3 nights in Feb 2024
Response from S. Tanner on Mar 12, 2024
Thank you so much for your recent stay!We really appreciate your great feedback & are looking forward welcoming you back soon!