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Reviews of Wakeup Copenhagen Carsten Niebuhrs Gade

2 out of 5
Wakeup Copenhagen Carsten Niebuhrs Gade
Carsten Niebuhrs Gade 11, Copenhagen

Reviews

8.4

Very Good

Rating 10 - Excellent. 665 out of 1564 reviews" "
Rating 8 - Good. 617 out of 1564 reviews" "
Rating 6 - Okay. 183 out of 1564 reviews" "
Rating 4 - Poor. 56 out of 1564 reviews" "
Rating 2 - Terrible. 43 out of 1564 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
A bit out of the way to get food and didn’t love the nickel and diming approach when nearby hotels offered more for the same price or less. A 12 min walk to train station though.
Stayed 1 night in May 2024

10/10 Excellent

Yuna, Elmhurst

Stayed 1 night in May 2024

10/10 Excellent

John, Upton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a clean and efficiently run hotel. Staff were friendly and helpful and it’s a ten minute walk from central station. Perfect for what I wanted.
Stayed 2 nights in Apr 2024

6/10 Okay

Cody

Disliked: Cleanliness, property conditions & facilities
Room was very dirty upon arrival, dust all over the bed. No laundry facilities. Door wouldn’t always close properly to the room.
Stayed 3 nights in May 2024
Response from Methea on May 14, 2024
Dear Cody, Thank you so much for taking the time to write a review. We are sorry to read that you found the cleaning to be insufficient. At Wakeup Hotel, we have cleaning on demand, we apologize if we did not inform sufficiently about this at check-in. We take your feedback to careful consideration to ensure that we provide even clear information about our cleaning procedures in the future. It is true that we do not have laundry facilities at the hotel however we do provide dry cleaning services. You would just need to contact the reception, which is open 24/7 and ready to help you. Once again, we would like to apologize. We hope despite the experience, that we will have an opportunity to welcome you again another time. Best Regards, Methea, Front Desk

10/10 Excellent

Todor

Traveled with family
Liked: Amenities
All good.
Stayed 3 nights in Apr 2024

6/10 Okay

Catherine

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was clean and comfortable. We asked for an extra pillow and were told we were only allowed 2 per room. There was an issue with the water temperature in the shower, it kept getting scalding hot at random times. It does the job if you just need a place to sleep.
Stayed 3 nights in Apr 2024

10/10 Excellent

Stig, Copenhagen

Stayed 1 night in Apr 2024

10/10 Excellent

Xin (Cindy), Guelph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. It’s just what I need as a solo traveller. Very convenient location, walkable to everywhere. Right beside central station. The room is simple and clean.
Stayed 2 nights in Apr 2024
Response from Alberte on Apr 12, 2024
Dear Xin.Thank you for your kind review, we greatly appreciate it.We are very glad to hear that you enjoyed your stay with us and we hope to welcome you back should you visit Copenhagen.Have a nice day.AlberteFront Desk

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and price are the main reason for our chasing this location. Rooms are perfect for two and everything you need is within a short walk.
Stayed 3 nights in Mar 2024

6/10 Okay

Naomi

Liked: Cleanliness, staff & service, amenities
Hotel was close to Trivoli gardens and the Glyptoteket museum but at least 30 mins or more to other tourist areas but I didn’t mind the walk. The facilities in the room of the hotel were a bit older like the shower would switch between hot and cold when in use and the wifi was not great in the rooms. However staff are friendly and was a pleasant stay.
Stayed 3 nights in Mar 2024

8/10 Good

Destinie

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to hear about the Ikea at check in.
Stayed 7 nights in Feb 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A two night stay.
Great location close to main station. New, clean and well maintained. Friendly team who spoke English well. Breakfast buffet good and very reasonable price at approx £11 per person.
View from front of hotel.
Stayed 2 nights in Feb 2024

8/10 Good

Shruti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to tourist attractions
Stayed 3 nights in Dec 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent!
For a budget hotel, you get what you pay for. Room was on the smaller side but as we’re out all day exploring this never bothers us. Clean and tidy. Staff was always really friendly
Stayed 4 nights in Dec 2023

8/10 Good

Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room is small. No coffee no tea in the room. Easy access to major attractions.
Stayed 4 nights in Dec 2023
Response from Katarina on Dec 15, 2023
Hello,Thank you for leaving a review of us, we appreciate you taking the time to do so very much.I'm sorry to see you weren't completely satisfied with your stay with us.As we are a budget hotel, we don't have the biggest rooms, and aren't able to offer tea/coffee in the rooms.We do however sell tea/coffe in the shop by the reception 24/7.We do have 14 hotels and hostels under the Arp Hansen Hotel Group, if you are returning to Copenhagen another time, one of those might be a better match for your travel needs.I hope you otherwise enjoyed your stay in Copenhagen, and wish you a lovely day.Best regards,Katarina - Front desk

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Basic and overpriced
Very basic hotel, clean but uncomfortable
Stayed 3 nights in Nov 2023
Response from Alexander on Dec 11, 2023
Dear ChrisWe are sorry to hear that you did not like our concept. As we are a 2 star budgethotel our design follows a minimalistic concept; small functional rooms at a good price. For us to be able to keep the rooms prices down we do charge extra for luggage storage and other services.

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
it served it's purpose - a place to sleep while I was at a conference. you have to walk about .5 miles to get to the good stuff. Not bad when it was nice out. the room is small the beds comfortable. Showers very small tubes. common areas were nice, staff basically very friendly
Stayed 3 nights in Nov 2023
Response from Alberte on Nov 23, 2023
Dear John.Thank you for your review, it is much appreciated.We are glad to hear you liked your stay with us and we hope to welcome you back should visit Copenhagen.Have a nice day.Alberte.Receptionen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
It is a very functional and eco friendly hotel. This is a little far away from the train station but if you like to walk it is ideal location.
Stayed 3 nights in Nov 2023
Response from Alberte on Nov 23, 2023
Dear Anonymous.Thank you for your review, it is much appreciated.We are glad to hear you liked your stay with us and we hope to welcome you back should you visit Copenhagen again.Have a nice day.Alberte.Receptionen.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Martyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed a really nice stay at this hotel. I’d certainly stay here again should I return to Copenhagen.
Stayed 2 nights in Oct 2023
Response from Alberte on Nov 8, 2023
Dear Martyn.Thank you for your kind review, it is much appreciated.We are glad to hear you liked your stay with us and we look forward to welcome you back another time.Have a nice day.Kindly,Alberte.Front Desk.

2/10 Terrible

Laurie

Traveled with family
Disliked: Staff & service, room comfort
Poor customer service
I have previously stayed in Copenhagen and thought I would try a new property. I booked wakeup because of its location and proximity to places we were visiting . On arrival I requested an extra pillow - I’m a disabled vet with a spinal injury and need to sleep on my side with some support - I even have a disabled card. I was told two pillows per room even after I showed my card and requested it for medical reasons I was denied. I expect (and have never been denied) an extra pillow. I tried to sleep even rolling clothes all up into a pillow case . In the morning I begged again for an extra pillow and said I would have to checkout - the front desk manager said - “were a 2-star hotel that’s what you get” Wow ! They had no customer service skills and didn’t care at all ! Then I went up to eat at their restaurant and asked the girl working the buffet what was gluten free - she handed me a roll and said she didn’t know . I went back and checked out - staff was indignant. I wasted my money as they wouldn’t give a refund for nights paid in advance . If you’re looking for cheap place where staff doesn’t care - wake-up is your place!! I moved to the profile Richmond where they had 3 pillows on each bed and offered more if I needed. There are so many hotels to choose from - as a former hotel manager caring a little about your clientele goes a long way!
Stayed 3 nights in Oct 2023
Response from Alexnder on Oct 27, 2023
Dear LaurieWe are sorry to hear that you did not like our concept. As we are a 2 star budgethotel our design follows a minimalistic concept; small functional rooms at a good price. For us to be able to keep the rooms prices down we do charge extra for luggage storage and other services.

10/10 Excellent

Santiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

kathleen mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable; very helpful staff
Stayed 1 night in Oct 2023
Response from Alberte on Nov 23, 2023
Dear Kathleen.Thank you for your kind review, we greatly appreciate it.We are glad to hear you liked your stay with us and that you received great service from our staff.We hope to welcome you back, should you visit Copenhagen.Have a nice day.Alberte.Front Desk.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

2/10 Terrible

Conor

Stayed 2 nights in Oct 2023
Response from Kristian on Oct 29, 2023
Dear Conor.We are sorry to hear that you did not like our concept. As we are a 2 star budgethotel our design follows a minimalistic concept; small functional rooms at a good price. Hope to see you back some time in the future.Best regards.KristianWakeup CopenhagenFront Desk

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities
Too far from the airport. Cosy room. Clean I slept very well. The soap in the dispenser in the shower was almost empty and only giving out a tiny bit at a time. This was a serious pain in the ass.
Stayed 1 night in Oct 2023
Response from Kristian on Oct 29, 2023
Dear Steve.Thanks for the review.Very glad to hear that you liked the hotel.But sorry that you have problems with the soap in your room. In the future, notify us in reception, then we will solve the problems.Have a plesant dayKristianWakeup CopenhagenFront Desk

10/10 Excellent

Lei

Liked: Amenities
Very good!
Stayed 1 night in Sep 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation is good, and the services are excellent. The only downside is that they do not have a restaurant, so one needs to go to the neighbor hotel to eat.
Stayed 1 night in Sep 2023

8/10 Good

Reis da

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation is good, and the services are excellent. The only downside is that they do not have a restaurant, so one needs to go to the neighbor hotel to eat.
Stayed 2 nights in Sep 2023

8/10 Good

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient walking distance to central station and museums. Incredibly small room but nicely done. Drawer under bed with 2nd pillow and duvet may have been harboring insects (not bed bugs). I got a lot of bites.
Stayed 3 nights in Sep 2023

2/10 Terrible

Mil

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Waste money
Response from Alexander on Sep 28, 2023
We are sorry to hear that you did not like our concept. As we are a 2 star budgethotel our design follows a minimalistic concept; small functional rooms at a good price. For us to be able to keep the rooms prices down we do charge extra for luggage storage and other services.

6/10 Okay

NICK

Disliked: Cleanliness, property conditions & facilities, room comfort
I would skip this hotel.
The hotel is in a good area close to everything you wants to see except there are no restaurants or supermarket close by. The shower is super small and very uncomfortable to try to take a shower. There are NO EXTRA included at this hotel. Had to pay for early checkin after a long transatlantic flight and had to pay for morning coffee!
Stayed 3 nights in Aug 2023
Response from Alberte on Sep 7, 2023
Dear Nick.Thank you for your review, it is much appreciated.It is of course a matter of opinion whether one thinks our location is good. We think our location in the city is good. The Central Station is really close to the hotel, where you can find connections to all over the city. You can also reach the airport from here in only 13 minutes. Copenhagen mall is under 10 minute walking from here and the meat packing district, where you can find a lot of good eats, as well as the city centre is a mere 15 minute walk. Our concept and design is small functional rooms at a good price. In order for us to be able to offer better prices a lot of the amenities has been cut. We do however still offer our guests a lot of the amenities, but at an extra charge as you mention. This is an extra service we provide so our guests have the option of early check in or if they need to store the luggage.Have a nice day.Alberte.Front Desk.

10/10 Excellent

Peter

Stayed 1 night in Aug 2023

8/10 Good

Margareta

Traveled with family
Liked: Cleanliness, property conditions & facilities
I did not like the fact that you were unable to even get a cup of coffee at your breakfast room. without buying the whole breakfast. I was there with my young grandson, who bought the breakfast but I was unable to join him with just a cup of coffee!!! Not very welcoming.
Stayed 4 nights in Aug 2023
Response from Kristian on Oct 29, 2023
Hallo Margareta.Sorry to hear you did not have a plesant stay.We do sell coffee in reception, if people don't want to buy the full breakfirst.Have a lovely day.KristianWakeup CopenhagenFront Desk

6/10 Okay

Samantha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing
The beds are pretty terrible. They creak badly and the mattresses are hard. The pillows are too thick, but also lumpy. The hotel is close enough that you can hear the Friday night concerts at Tivoli that go on until 3pm. No tea or coffee in the rooms, you need to pay for it at reception. Only paper cups in the room. On the plus side, it's only a 10 minute walk to the Central Station and the staff are incredibly helpful and friendly.
Stayed 4 nights in Aug 2023
Response from Alexander on Aug 31, 2023
We are sorry to hear that you did not like our concept. As we are a 2 star budgethotel our design follows a minimalistic concept; small functional rooms at a good price. For us to be able to keep the rooms prices down we do charge extra for luggage storage and other services.

8/10 Good

Phoebe

Stayed 1 night in Aug 2023

10/10 Excellent

Emily

Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
Hotel and room was as expected from the images. Breakfast was ideal
Stayed 5 nights in Aug 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
An excellent ‘basic’ hotel for a few days in Copenhagen, well situated in walking distance from the central station and many notable attractions and also from the canal. Unfortunate that the immediate vicinity of the hotel is currently undergoing road renovations which makes it feel very ‘industrial’. Really helpful staff and a good lounge, too. Would recommend!
Stayed 3 nights in Aug 2023

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny but clean and usable rooms. Area is very convenient to get anywhere from. Room could have used a tiny fridge and kettle, otherwise good place to stay. Somewhat overpriced for the simplicity of the rooms but not a huge issue. Room is too small for more than 1 person.
Stayed 3 nights in Aug 2023

6/10 Okay

Rizwan

Liked: Staff & service
sea side is very near
Stayed 2 nights in Jul 2023

4/10 Poor

Daniel

Traveled with family
Disliked: Cleanliness, room comfort
Avoid. Could be good, but it just isn’t.
Not great. Arrived at 2 but the 3pm check in is stringent - no offer to see if a room was ready so we had to sit in reception until 3 and then everyone tries to check in at the same time. Weird approach. The sink was full of shaving stubble from whoever had the room previously. One of the towels had used cotton buds tucked into it which dropped on the floor when I picked it up. The bedding was ok but only one pillow each - we asked for more but weren’t allowed any so had to use rolled up towels. I’ve seen complaints about the rooms being small - they are small but no smaller than a standard city centre hotel, so whilst it’s accurate I don’t think it should be seen as a criticism. The cleanliness issues were reported and the ladies on the desk were apologetic, but they were let down by the cleaning team.
Stayed 3 nights in Jul 2023
Response from Cecilie on Aug 16, 2023
Dear Daniel, Thank you for taking the time to write a review of your stay. We love to hear from our geusts, and make great use of all the reviews we recieves.We are sorry if you experienced an issue with the cleaning. The cleaning of course needs to be on point every time. With regards to check-in, I'm sorry you felt as though an available room wasn't looked into. We do offer early check-ins for a fee of DKK 150 - given that we have available rooms. If we don't, our guests will have to wait until the official check-in time at 15:00. We do not have room to store extra pillows within the house, so giving someone an extra pillow would mean taking it away from another room. That is why we are unable to offer ekstra bedding. Best regards CecilieFront desk

8/10 Good

Iveta

Stayed 4 nights in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found wake-up, clean, modern, functional, convenient. Perfect for my stay. Bike hire from the desk very reasonable and effortless. Also locker service whereby for appx 2euro leave your baggage so you can explore city before or after your stay.
Stayed 2 nights in Jul 2023

2/10 Terrible

Peihua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Stayed 2 nights in Jul 2023
Response from Alexander on Aug 3, 2023
Dear PaihuaWe are sorry to hear that you did not like our concept. As we are a 2 star budgethotel our design follows a minimalistic concept; small functional rooms at a good price. For us to be able to keep the rooms prices down we do charge extra for luggage storage and other services. Have a great day

8/10 Good

Terri

Traveled with group, Traveled with family
Liked: Staff & service
It was good for what we needed it for. I liked the group room in the lobby. We had quite a few spiders and spider webs in the room. So that’s where I had concerns.
Stayed 9 nights in Jul 2023

10/10 Excellent

Robert Jr

Stayed 2 nights in Jul 2023