Lobby sitting area

Reviews of citizenM Copenhagen Radhuspladsen

4 out of 5
citizenM Copenhagen Radhuspladsen
H. C. Andersens Boulevard 12, Copenhagen

Reviews

9.4

Exceptional

Rating 10 - Excellent. 704 out of 1005 reviews" "
Rating 8 - Good. 236 out of 1005 reviews" "
Rating 6 - Okay. 42 out of 1005 reviews" "
Rating 4 - Poor. 14 out of 1005 reviews" "
Rating 2 - Terrible. 9 out of 1005 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

conrado, Las vegas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very convenient to dining, shopping, sight seeing and train station. its really in the middle of the city. Nice breakfast, comfy bed and i love the 2 pillows, cozy bedroom, if only theres a coffee maker and complimentary water inside the bedroom. Im going to stay here again if given a time for vacation!
Stayed 2 nights in Apr 2024
Response from Citizen Gaia on May 2, 2024
Hello Conrado, thank you so much for your review and your nice comments. It makes us happy to know that you enjoyed your stay with us and that you liked the room, as well as the breakfast.While we currently do not have tea and coffee-making facilities in the rooms, we do offer a 24-hour bar where guests are welcome to request a variety of hot beverages. Our staff at the bar will be delighted to assist you in preparing your preferred tea or coffee at any time during your stay.We hope to see you soon, have a great day! :)Citizen Gaia

10/10 Excellent

Carl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024
Response from Citizen Gaia on May 2, 2024
Hello Carl, thank you for your feedback! We hope to see you soon, have a great day! Citizen Gaia

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay. Friendly warm different. From the moment we walked into our room and saw that cozy bed… Highly recommend to stay here.
Stayed 3 nights in Apr 2024
Response from Citizen Gaia on May 2, 2024
Hello Kenneth, thank you so much for your review and kind words, it makes us so proud to know that you enjoyed your stay with us.We hope to see you again, have a great day! Citizen Gaia

10/10 Excellent

Sinead

Traveled with partner
Liked: Amenities
Brilliant location and great staff!
Stayed 3 nights in Apr 2024
Response from Citizen Kwang on Apr 19, 2024
Hi Sinead,Thank you very much for your review and kind words. We hope to welcome you back soon.Have a fantastic day ahead.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, thank you
Stayed 3 nights in Feb 2024
Response from Oscar on Apr 16, 2024
Hi Ben,thank you! We are glad you liked it here.Have a nice day.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from Oscar on Apr 16, 2024
Thanks Benjamin :-)See you next time!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M was a great hotel. They asked about different rooms upon arrival and I got exactly what I wanted!!! They were extremely helpful in guiding me on how to buy stamps online to send a postcard. The room was clean, huge safe and great little frog for water and a few desserts. Excellent value. Would stay again without hesitation. Thank you very much Copenhagen!!!!
Stayed 5 nights in Apr 2024
Response from Oscar on Apr 16, 2024
Hi Judith,we are delighted to hear you had a great time here :-)I will share your positive experience with the team and share with you that we do hope to see you next time you are in Copenhagen.Have a nice day.

10/10 Excellent

Laura

Liked: Staff & service, property conditions & facilities
On the courtyard side it’s very quiet.
Stayed 6 nights in Mar 2024
Response from Oscar on Apr 16, 2024
Hi Laura,good to hear you liked it here and that you appreciated the quiet court yard room - my personal favorite as well.Have a nice day!

8/10 Good

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great property for the price and the location was excellent. I would give it 3.5 stars because there was mold in the corner of the shower and the sink was clogged. Other than that, it was very clean.
Stayed 4 nights in Mar 2024
Response from Oscar on Apr 16, 2024
Hi Jacqueline,thank you for the feedback.Thank you also for reporting the mold, we have changed the silicone lining. I do hope maintenance fixed the sink while you were here.Great to hear that overall you liked our property and the location :-)Have a nice day.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed and clean room, good price
Stayed 1 night in Mar 2024
Response from Citizen Gaia on Mar 29, 2024
Hello Kathryn, thank you so much for your review, we are glad to know that you liked the room, especially the bed and its cleanliness.We hope to see you soon, have an amazing day!Citizen Gaia

10/10 Excellent

Eihab

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Citizen Kwang on Mar 16, 2024
Hi Elihab,Thank you very much for the review. We hope to welcome you back soon.Have a great day.

10/10 Excellent

Yan Jhen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Citizen Kwang on Mar 16, 2024
Hi Yan Jhen,We appreciate your review and hope to welcome you back soon.Have a great day ahead.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM was a quirky hotel. Staff were very good.
Stayed 4 nights in Mar 2024
Response from Cami on Mar 10, 2024
Dear Citizen Paul,Thank you for sharing your stay with us. It's great to see that you liked our style and that the Ambassadors on the 7th floor were good!Hope to see you once again soon.All the best,Citizen Cami

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Response from Cami on Mar 8, 2024
Dear Citizen Cindy, Thank you for your review! We are very happy to see that you enjoyed your stay with us. We hope to see you soon. Kind regards, Citizen Cami

8/10 Good

seon hee

Stayed 1 night in Mar 2024
Response from Citizen Kwang on Mar 23, 2024
Hi Seon hee,Thank you for the review. We hope to see you again soon. Have a fantastic day.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are so polite and always happy to help. Lovely morning breakfast options and great coffee. Always my first choice when I visit Copenhagen for work!
Stayed 3 nights in Feb 2024
Response from Citizen Gaia on Feb 29, 2024
Hello Christina, thank you for your review! We are glad to know that you liked the hotel and that you had a good experience with us. We hope to see you soon, have an amazing day! Citizen Gaia

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect business concept and implementation!
Stayed 4 nights in Feb 2024
Response from Cami on Mar 8, 2024
Dear Citizen Max, Great to see you like our concept and how we are implementing it. Just for you to know we are in more locations around the world. Thank you for your review! Hope to see you soon. Best regards, Citizen Cami

10/10 Excellent

Ann-Marie

Traveled with family
Liked: Cleanliness, amenities
Great location! Knowledgeable, friendly staff. Rooms are tiny but they are very clean, comfortable, and quiet. Fabulous views from the restaurant. Excellent breakfast.
Stayed 2 nights in Feb 2024
Response from Cami on Mar 8, 2024
Dear Citizen Ann-Marie, Thank you for this amazing review. We are so happy to see you has a great time with us. Thrilled you enjoyed the location of the hotel, the breakfast, the cleanliness, but specially the Ambassadors! We hope to see you soonBest regards, Citizen Cami

4/10 Poor

Nicola

Traveled with group
Liked: Cleanliness, staff & service, amenities
The property is nicely designed and modern. Did not like the noise from nearby bars & clubs. The television in our room did not work very well though, could not use the Chromecast function.
Stayed 1 night in Feb 2024
Response from Citizen Kwang on Feb 13, 2024
We sincerely appreciate you taking the time to share your experience with us, and we’re delighted that you’ve acknowledged our modern design. We regret any inconvenience caused by the noise disturbance and the issue with Chromecast. Rest assured, we have promptly escalated these matters to our maintenance team for resolution. Additionally, our dedicated ambassadors are on standby around the clock to assist guests with any room-related concerns. We hope that you had the opportunity to reach out to one of our ambassadors for assistance during your stay.Once again, thank you for staying with us. We look forward to welcoming you back again soon.Have a fantastic day ahead.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Citizen Kwang on Feb 13, 2024
Hi Joseph,Thank you for the 5/5 review! We're glad you had a pleasant stay. We hope to see you again soon. Have a great day!

8/10 Good

Arjun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would return and recommend to friends and family.
Stayed 2 nights in Feb 2024
Response from Citizen Kwang on Feb 11, 2024
Hi Arjun,Thank you very much for your review and kind words. We hope to welcome you back soon.

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Citizen Kwang on Feb 11, 2024
Dear Irina,Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Citizen Kwang on Feb 11, 2024
Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Citizen Kwang on Feb 11, 2024
Dear Elena,Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff welcome at any time of day.
Stayed 3 nights in Jan 2024
Response from Citizen Kwang on Jan 23, 2024
Hi Stuart,Thank you for taking the time to write us a review. It's great to hear that you enjoyed your stay and found our staff helpful. We hope to see you again soon. Have a wonderful day.

10/10 Excellent

Deena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Citizen Cami on Jan 16, 2024
Dear Deena, Thank you for you review! We are glad to see you enjoyed your stay with us. We hope to see you once again in Copenhagen.

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Citizen Kwang on Jan 23, 2024
Hi Andrew,Thank you for the 5/5 score. We're happy you had a pleasant stay with us. Come back soon!

8/10 Good

Edwin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Citizen Cami on Jan 16, 2024
Dear Edwin, Thank you for your review. We are happy to see you had a good stay. We hope to see you once again in any of our properties.

10/10 Excellent

Anthony

Stayed 2 nights in Jan 2024
Response from Citizen Kwang on Feb 11, 2024
Hi Anthony,Thank you for your review. We look forward to welcoming you back soon.

10/10 Excellent

Charlotte

Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Citizen Cami on Jan 16, 2024
Dear Charlotte,Thank you for your feedback! We are glad to see you had a great stay.We hope to see you again!

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Saff
This Hotel,staff are all Amazing I have stayed her a few time because of would and wil carryon stay there when working in Copenhagen
Stayed 1 night in Jan 2024
Response from Citizen Cami on Jan 16, 2024
Dear David,Thank you for your feedback!It's super nice to read that you have stayed more than once and find our Ambassador team great! We are thrilled to hear that you will continue choosing us.See you on your next visit!

10/10 Excellent

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this hotel. It was in a great position for sightseeing and transport. The staff at the hotel were friendly and very helpful l. The room was clean and well equipped. We loved the way you used an iPad to control the lights, temperature, blinds and TV. The bar area was a great way to finish off the day. They serve food and drink 24/7. We would highly recommend staying in this hotel.
Stayed 3 nights in Jan 2024
Response from Citizen Valeria on Jan 12, 2024
Dear Debra,Thank you very much for such a nice review. We are thrilled to hear you had a good experience and enjoyed our hotel. Indeed we have an amazing location, making it so easy to walk everywhere!We hope to welcome you again in the future and thank you again for the recommendation.Best Regards

10/10 Excellent

David

Stayed 3 nights in Jan 2024
Response from Citizen Cami on Jan 16, 2024
Thank you for your feedback.We are glad to see you had a great time.We hope to see you again in one of our properties.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Citizen Cami on Jan 16, 2024
Thank you for your review! We hope you had a great stay

8/10 Good

DAVINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location of all main attractions. Comfy bed and loved the quirkiness of the room and controls from the iPad, especially chrome casting Netflix to the TV. Not so sure about the sink being in the bedroom area. Staff were very helpful and friendly. Check in and out is easy and self-service.
Stayed 2 nights in Jan 2024
Response from Citizen Cami on Jan 16, 2024
It's a pleasure to receive this type of feedback!We are really happy to hear that you enjoyed your stay with us and that you appreciated the room and the technology, as it is a core asset of our concept. We hope to see you again in Copenhagen.

8/10 Good

Elvia Daniella Macias

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Citizen Cami on Jan 16, 2024
Thank you for your review! We hope you had a great stay

10/10 Excellent

May

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Citizen Kwang on Feb 11, 2024
Hi May,Thank you for the 10/10 score. We're happy you had a pleasant stay with us. We hope to see you again soon.

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at this hotel and we were very happy the whole time (1 week). Besides the exciting creative interior design touches in your cmomon areas,. your excellent staff always had a smile on their face and eager to help with any matter that came up. We'll be back soon I hope.
Stayed 7 nights in Dec 2023
Response from Citizen Gaia on Jan 25, 2024
Hello Thomas, Thank you so much for taking the time to write us a review, we appreciate it! We are really happy to hear that you had such a good stay and that you liked the interior design and the staff.We hope to see you soon in one of our hotels, have an amazing day :)Citizen Gaia

10/10 Excellent

Guy

It was in a great location, very easy to find and central to everything. Extremely clean! Friendly staff. Would recommend for sure!
Stayed 1 night in Dec 2023
Response from Citizen Gaia on Jan 25, 2024
Hello Guy, thank you so much for writing us a review, we appreciate it! We are glad to know that you found the staff friendly and that you liked the location of the hotel and the cleanliness of the room.We hope to see you soon in one of our hotels, have an amazing day! Citizen Gaia

10/10 Excellent

Anva

Stayed 6 nights in Dec 2023
Response from Citizen Kwang on Feb 11, 2024
Dear Anva,We appreciate your 10/10 review. It's great to hear you had a pleasant stay with us. We look forward to welcoming you back soon. Have a fantastic day ahead.

10/10 Excellent

Dylan

Stayed 4 nights in Dec 2023
Response from Citizen Cami on Jan 16, 2024
Dear DylanWe are glad to see you had a great stay.Thank you for your feedback! We hope to see you again!

8/10 Good

Mia Elizabeth

Stayed 2 nights in Dec 2023
Response from Citizen Cami on Jan 16, 2024
Thank you for your review.We hope you enjoyed your stay with usWe hope to see you again!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay, very friendly citizens, very nice food. Very welcoming. Would come back again
Stayed 2 nights in Dec 2023
Response from Citizen Timo on Dec 30, 2023
Hello Jason,Thank you for your kind words! We're happy to hear you had a fantastic stay and enjoyed the friendly atmosphere, hospitality, and delicious food. We look forward to welcoming you back again soon.Best regards,

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. Location is excellent to get around all tourist areas. Staff was amazing and rooms were very comfortable
Response from Citizen Kwang on Feb 11, 2024
Hi Shawna,We appreciate your review and kind words. It’s great to hear you enjoyed our central location, comfy rooms and found our excellent staff helpful. We look forward to welcoming you back soon. Have a wonderful day ahead.

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A weekend in Copenhagen
Perfect location for exploring Copenhagen- great room and excellent service made for a enjoyable stay
Stayed 3 nights in Dec 2023

10/10 Excellent

Levi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its exactly what you would expect from CitizenM. Great hotel to base from to walk and see the sights. Close to shops and restaurants. Metro on the doorstep. Stafd were super friendly and helpful
Response from Citizen Kwang on Feb 11, 2024
Hi Martin,Thank you for your glowing review and uplifting comments about our prime location and excellent staff. We look forward to the opportunity to have you back here in Copenhagen or at any of our properties worldwide. Wishing you a fantastic day.

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful, always willing to support staff. Walkable to main shopping district & many great restaurants. Central station is about 10min away & subway is across the street. Love the soft pillows & comfy sheets. The bathrooms are a bit crowded but all in all it was cozy & we had a lovely stay, for the price we paid. Would definitely return next time we are in Copenhagen!
Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for city break and cool little hotel. I recommend.
Stayed 3 nights in Nov 2023