Exterior

Reviews of Hyatt Place Columbia/Downtown/The Vista

3 out of 5
Hyatt Place Columbia/Downtown/The Vista
819 Gervais Street, Columbia, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews" "
Rating 8 - Good. 236 out of 1000 reviews" "
Rating 6 - Okay. 100 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 23 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sally Wall

Business traveler
Liked: Amenities, property conditions & facilities
Great place!
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Sally, we're thrilled to hear you had a wonderful time at Hyatt Place Columbia/Downtown/The Vista! Your designation of our hotel as a great place is truly appreciated. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Angela

Traveled with family and small children
Liked: Amenities
Location was great and not too far from the zoo! Breakfast could definitely be improved with waffles, pancakes, or pastry. Other than that I really like the hotel. My bed was super comfortable too. I would def stay here again!
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Angela, it's delightful to hear your positive feedback about the Hyatt Place Columbia/Downtown/The Vista. We're thrilled that our strategic location and comfortable bedding delivered a great experience for you. Your suggestions regarding breakfast enhancements with more variety are appreciated and will be considered. We eagerly await your return in the future!

10/10 Excellent

Marrianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Also we enjoyed our stay there, it would have been nice to not have to pay for parking
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Marrianne, thank you for choosing Hyatt Place Columbia/Downtown/The Vista and for your positive feedback. We acknowledge your comments about the parking and appreciate your understanding that these charges help maintain the safety and security of the facility. We look forward to welcoming you back in the future.

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast would have been better
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Marie, thank you for providing feedback on your stay at the Hyatt Place Columbia/Downtown/The Vista. We appreciate your constructive suggestion regarding our breakfast options. It's feedback like yours that helps us enhance our guest experience. We look forward to providing you with an even better dining experience on your next visit.

10/10 Excellent

Jacqueline Y

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Never stayed in an hotel setting like that before and I will do another stay again. Thank you
Stayed 3 nights in May 2024
Response from Customer Service on May 13, 2024
Jacqueline Y, we are thrilled to hear that you had an excellent experience at Hyatt Place Columbia/Downtown/The Vista. It's wonderful to know that our unique ambiance stood out to you. Thank you for considering another stay with us. We're looking forward to welcoming you back in the future.

10/10 Excellent

Francis, Raleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Customer Service on May 13, 2024
Francis, thank you for acknowledging the cleanliness of Hyatt Place Columbia/Downtown/The Vista. We strive to maintain a spotless environment for our guests. We look forward to welcoming you back on your next visit.

8/10 Good

Got

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Nice location. Clean and modern. Thin walls and very noisey guest next store.
Stayed 3 nights in May 2024
Response from Customer Service on May 9, 2024
Got, it's great to hear that you appreciated the Hyatt Place Columbia/Downtown/The Vista's prime location and contemporary aesthetic. We regret any inconvenience you may have experienced due to noise levels. We assure you that we strive to provide a tranquil environment and we're sorry this was not fully achieved during your stay. For future bookings, our colleagues will be more than willing to assist with room selection to ensure your highest comfort. Thank you for choosing us and we hope you'll give us another opportunity to serve you.

10/10 Excellent

Christopher, Bethlehem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with a very professional, friendly and helpful staff! One of our favorite hotels in Columbia!
Stayed 1 night in Apr 2024
Response from Customer Service on May 6, 2024
Christopher, thank you for choosing Hyatt Place Columbia/Downtown/The Vista and sharing your wonderful experience. It's fantastic to hear that our fantastic location and dedicated team members contributed to making your stay memorable. We're thrilled we are one of your favorite hotels in Columbia and look forward to welcoming you back in the near future.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on May 2, 2024
Thank you for the great rating, Lisa!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hyatt Place Columbia/Downtown/The Vista! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, convenient excellent staff.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 29, 2024
David, thank you for your gracious words about Hyatt Place Columbia/Downtown/The Vista. We're thrilled you found your stay convenient and appreciated our exceptional team members. Looking forward to welcoming you back soon.

8/10 Good

tommy

Stayed 1 night in Apr 2024
Response from Customer Service on May 20, 2024
Thanks for the 4/5 rating, Tommy!We're thrilled you enjoyed your time at Hyatt Place Columbia/Downtown/The Vista so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

Mary, Lancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front entrance is not on Gervais Street as the address indicates and you cannot enter that door without an access card. The parking and entrance is on Lady Street.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Mary, thank you for taking the time to share your experience at Hyatt Place Columbia/Downtown/The Vista. We acknowledge your feedback about the entry points and how they may cause confusion. We're always striving to improve guest experiences and your feedback will help us. We hope you enjoyed your stay otherwise and look forward to your return.

10/10 Excellent

Tekeela

Stayed 1 night in Apr 2024
Response from Customer Service on May 12, 2024
Tekeela, thank you for choosing Hyatt Place Columbia/Downtown/The Vista as your preferred accommodation. It's heartening to know that your experience was positive, as evidenced by your rating. Our team sincerely looks forward to welcoming you back for another rewarding experience.

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Customer Service on May 9, 2024
Jessica, it's wonderful to hear that your stay at Hyatt Place Columbia/Downtown/The Vista was satisfactory. We immensely appreciate your high rating on Expedia and would be elated to invite you back in the near future.

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Andrea, it's great to read about your positive experience at Hyatt Place Columbia/Downtown/The Vista and that our high standards of cleanliness met your expectations. We always strive to maintain a welcoming and tidy environment. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! Awesome breakfast choices!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Catherine, it's rewarding to hear that your stay at the Hyatt Place Columbia/Downtown/The Vista was so enjoyable - and that our breakfast selection truly hit the spot! We cannot wait to welcome you back for another wonderful experience.

10/10 Excellent

Claire Van Den

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. I would stay there again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Claire, your praise for the Hyatt Place Columbia/Downtown/The Vista is much appreciated. We're thrilled to know you enjoyed your stay and are open to the idea of returning. We look forward to welcoming you back in the future.

6/10 Okay

Jessica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel wasn’t bad. Would I go back…only if we can swim, since the heater was broke in the pool, we could not swim and having kids that didn’t go over well. Didn’t receive notification about it before we got there so I couldn’t cancel. And the buffet was ok. The choices weren’t bad, the taste was ok. I hate when hotels have eggs that don’t taste “real”. Property was clean and staff was great!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Jessica, it's good to know that you found Hyatt Place Columbia/Downtown/The Vista clean and our team members exemplar. We're sorry to hear about the unanticipated issue with the pool heater and understand how that can put a damper on plans, especially when traveling with children. While we strive to notify our guests about any changes, circumstances can sometimes prevent us from doing so. In regards to your feedback about the buffet, your comments will be taken to heart to improve our offerings wherever necessary. We hope that we'll have another opportunity to serve you better in the future.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Christopher, it's wonderful to know your stay at Hyatt Place Columbia/Downtown/The Vista was a positive one. We're delighted you chose our property and appreciated your stay. We look forward to welcoming you back on your future visits to the area. Safe travels!

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Thank you for the 4/5 rating, Lauren!We are excited to see that you had an enjoyable experience at Hyatt Place Columbia/Downtown/The Vista. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

4/10 Poor

Elizabeth

Traveled with family and small children
Disliked: Cleanliness, amenities
Booked this hotel specifically for the indoor heated pool for the kids. Heater was broken and the water was freezing. When we got to the room, one of the beds had a giant hair in the sheets and it looked like the sheets hadn’t been changed. They were wrinkled as if someone had already laid down on the bed. The continental breakfast was also disappointing. The food was slow to be refilled. The fruits were not replenished. Had high hopes for this stay because of the higher ratings but was overall disappointed.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Elizabeth, it's disappointing to hear your stay didn't meet your expectations. We apologize for the issue with the indoor pool temperature and the state of your bed linen; this is certainly not reflective of the high standards we aim to uphold. We also understand that your breakfast experience could have been improved. These matters are being addressed diligently to ensure our guests have the best possible experience. We trust that you would give us another chance to better serve you in future.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Its a hotel
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Gregory, it seems like you had a straightforward experience at Hyatt Place Columbia/Downtown/The Vista. We hope that your stay with us was comfortable and enjoyable. We look forward to welcoming you back in the future.

10/10 Excellent

Marcus

Traveled with family
Liked: Amenities
Really convient to dining
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Marcus, it's wonderful to hear that you found Hyatt Place Columbia/Downtown/The Vista conveniently located near dining options. We hope this enriched your stay and that we'll see you again soon.

6/10 Okay

Darlene

18.00 to park the car And it was Not mentioned in the web site listing. Plus is was an open parking lot thing.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Darlene, we appreciate your feedback. It's unfortunate that the parking arrangements were not as expected. While we aim to provide crucial details through our various online platforms, occasional oversights may occur. Please note, we strive to ensure our guests receive all pertinent information to enhance their stay. Your feedback prompts us to make necessary improvements where needed and we value your input.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Michael, thank you for choosing to stay at the Hyatt Place Columbia/Downtown/The Vista. We appreciate your top-rating review and it motivates us to continuously deliver exceptional services. We hope to welcome you back soon.

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. It was positioned so that we could easily walk to several different restaurants, bars, and other entertainment venues such as axe throwing and billiards. I would definitely stay at this hotel again.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Tiffany, it's a delight to hear that you found Hyatt Place Columbia/Downtown/The Vista to be sparkling clean and favorably located. The convenience of being able to explore nearby restaurants, bars, and various entertainment options on foot is a detail we often hear our guests appreciate. We're thrilled to know you're considering us for your future visits to Columbia. Our team awaits the chance to welcome you back.

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Fatima, it's fantastic to know you valued the location of Hyatt Place Columbia/Downtown/The Vista. We always aim to offer convenience to our esteemed guests and we're glad this aspect resonated with you. Thank you for taking the time to share your experience. We're looking forward to seeing you again in the near future.

2/10 Terrible

Kristian

Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 22, 2024
We appreciate your feedback, Kristian.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

ishor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Ishor, thank you for your wonderful rating for Hyatt Place Columbia/Downtown/The Vista. We're thrilled to know your stay was enjoyable and hope to see you back soon!

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise from adjoining room and their tv caused lack of sleep.
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Robert, it's regrettable to hear about the disturbances you faced during your stay. Your comfort is of utmost importance to us. We sincerely apologize for any inconvenience and encourage our guests to let us know of concerns in real-time so we may promptly assist. We truly hope to have another opportunity to better serve you in the future.

4/10 Poor

Ronnie

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
The heater for the pool was broken, making the pool too cold to enjoy. The restroom next to the pool and dining was dirty all day long. We didn't get clean linens for the bathroom for our second day.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Ronnie, we appreciate your feedback and apologize for any inconvenience during your stay. It's disappointing to hear that certain amenities were not up to standard. We take cleanliness and maintenance very seriously, as well as ensuring all amenities are readily available to our guests on a daily basis. Please rest assured, your feedback has been taken into consideration for further improvements and we hope to have another opportunity to deliver an experience that meets and surpasses your expectations.

8/10 Good

Jennifer

Traveled with family
Liked: Property conditions & facilities
Overall great hotel, nice location and very good breakfast. I just wish the didn’t have the frosted glass bathroom sliding door. It’s somewhat see through and lights up the room when someone is getting ready and someone else is trying to sleep.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Jennifer, it's wonderful to hear that you appreciated the central location and enjoyed the breakfast at Hyatt Place Columbia/Downtown/The Vista. In terms of your feedback about the bathroom door, we understand that your experience might have been negatively impacted. Please be assured that we continuously explore room improvements for the comfort of our guests. Looking forward to welcoming you back for another great stay in the near future.

10/10 Excellent

Connie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Connie, thank you for sharing your excellent experience at Hyatt Place Columbia/Downtown/The Vista. We're thrilled to know you appreciated our hotel's prime location and our wonderful team members. We look forward to hosting you again in the future.

10/10 Excellent

Richard, Winston-Salem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Richard, thank you for choosing Hyatt Place Columbia/Downtown/The Vista for your stay. We appreciate the positive rating and look forward to welcoming you back for another wonderful experience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a great location. Staff was very helpful. Room was clean, very spacious, and modern. Great experience!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
David, we're thrilled to hear about your great experience at the Hyatt Place Columbia/Downtown/The Vista! It's wonderful to know that our ideal location, helpful team members, and modern, spacious rooms contributed to it. We can't wait to welcome you back in the future.

10/10 Excellent

Gwendolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Hotel was clean as was our room. Didn't like the noise coming from the traffic.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Gwendolyn, we're thrilled to hear you found our team members at Hyatt Place Columbia/Downtown/The Vista both friendly and helpful. We take pride in maintaining cleanliness throughout our facilities, including your room. With regards to the traffic noise, we're sorry to hear that it disturbed your stay. Rest assured, we're exploring potential solutions to minimize this in the future. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Tracy

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 7, 2024
Thank you for the fantastic rating, Tracy!We strive to make all of our guests feel welcome and relaxed during their time at Hyatt Place Columbia/Downtown/The Vista! We can't wait to see you again soon.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Jason, it's delightful to know you appreciated the advantageous position of Hyatt Place Columbia/Downtown/The Vista. Thank you for your remark, and we look forward to your next visit.

10/10 Excellent

Evelyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and the property was immaculate. Stay was during a busy weekend so parking was a bit tough but we used the free valet service.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Evelyn, it's delightful to hear you enjoyed the clean surroundings and the warm hospitality at Hyatt Place Columbia/Downtown/The Vista. We appreciate your understanding during the busy weekend and it's great to know you found our complimentary valet service helpful. We look forward to your next visit.

10/10 Excellent

Taylor

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
hotel is very hard to located. address takes you the opposite way.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Taylor, thank you for your review and the perfect score despite the setbacks. At Hyatt Place Columbia/Downtown/The Vista, we value your feedback. We regret any inconvenience in finding our location, as we understand how crucial easy access is for our guests. We look forward to providing a smoother experience on your next visit.

10/10 Excellent

Sunwoo

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Sunwoo, thank you for choosing Hyatt Place Columbia/Downtown/The Vista. We're thrilled that you enjoyed your stay with us. We strive to provide outstanding hospitality and it's gratifying to know we hit the mark with you. Looking forward to welcoming you back in the near future. Safe travels!

10/10 Excellent

melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Koger Center. Lots of restaurant options. Very clean.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Melissa, thank you for the glowing review! We're thrilled you appreciated Hyatt Place Columbia/Downtown/The Vista's convenient location near Koger Center and the array of dining options nearby. It's also fantastic to know you found the hotel to be immaculate. We look forward to welcoming you back soon!

10/10 Excellent

Monet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did have a hard time finding it, and then where to park. But once there, the experience in the hotel was good.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 10, 2024
Monet, we really appreciate your high remarks for your stay at Hyatt Place Columbia/Downtown/The Vista. We regret any initial difficulty you experienced with navigation and parking but are relieved to know that everything else surpassed your expectations. Thank you for sharing your experience, and we look forward to hosting you again in the future.

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Jennifer, it's wonderful to know you appreciated your time at Hyatt Place Columbia/Downtown/The Vista. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Paige

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Paige, it's wonderful to hear that your stay at Hyatt Place Columbia/Downtown/The Vista was satisfactory. We appreciate you choosing to stay with us and providing your rating. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Kristi

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Thank you for this lovely rating, Kristi!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hyatt Place Columbia/Downtown/The Vista. We'd like to share an even better experience with you soon.

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds and spacious rooms
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Eric, thank you for your review. We're delighted to hear you enjoyed the comfort of our beds and the room size at Hyatt Place Columbia/Downtown/The Vista. It's always a pleasure to offer our guests a cozy and ample space. We look forward to your next visit.

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain about, it was nice and clean.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 28, 2024
Richard, it's wonderful to hear that your experience at Hyatt Place Columbia/Downtown/The Vista met your expectations. We always strive to offer our guests a tidy and pleasant environment. Your positive feedback is much appreciated. We're looking forward to welcoming you back in the future.

10/10 Excellent

Jeni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Jeni, it's delightful to read your high scoring review! At Hyatt Place Columbia/Downtown/The Vista, we're committed to providing outstanding experiences for our guests. We eagerly anticipate your next visit for another extraordinary stay!

8/10 Good

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an overall good experience. Woman with glasses who works at the front desk is exceptionally friendly and on top of things
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Allison, it's great to know you had an overall pleasant experience at Hyatt Place Columbia/Downtown/The Vista. We're thrilled to hear our front desk colleague made a positive impression with her friendliness and efficiency. Your feedback means a lot to us and we hope to welcome you back in the future.