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Reviews of Swan Hotel

4 out of 5
Swan Hotel
B4425, Bibury, Cirencester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 278 out of 394 reviews" "
Rating 8 - Good. 87 out of 394 reviews" "
Rating 6 - Okay. 20 out of 394 reviews" "
Rating 4 - Poor. 5 out of 394 reviews" "
Rating 2 - Terrible. 4 out of 394 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful from booking in to to dining at the property to checking out. I was very happy with the experience. The cleanliness in the room was very good, but in the shower I noticed black mold in a few places on the grout. I personally am not allergic to the mold but many people are. Perhaps the shower area should be inspected on a weekly basis?
Stayed 1 night in May 2024

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy rooms and fantastic scenery right in the middle of Bibury.
Stayed 1 night in May 2024
Response from HCB on May 10, 2024
Thank you vey much for your review. We are pleased that you enjoyed your stay with us.

6/10 Okay

Robert D

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Tough parking. Food only adequate. Good staff. No elevator to top floor. No bellman.
Stayed 2 nights in Apr 2024
Response from HCB on May 10, 2024
Thankyou for taking the time to provide your feedback

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very comfortable, unique and quiet. The breakfast is great and staff are very helpful , recommend 👍
Stayed 1 night in Mar 2024
Response from HCB on Mar 31, 2024
Thank you so much for taking the time to write such wonderful words. It is truly appreciated. We look forward to welcoming you back at The Swan.

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Expected food to be better. Breakfast was fine but evening meals could use improvement.
Stayed 3 nights in Mar 2024
Response from HCB on Mar 31, 2024
Thankyou very much for your feedback. We hope to see you soon.

10/10 Excellent

Frances

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Hugh on Feb 22, 2024
Thankyou for taking the time to give us your feedback, it is very much appreciated.

10/10 Excellent

T

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying in a beautiful part of the Cotswolds
The hotel is in the best possible location for Bibury and exploring nearby villages. Super friendly welcome for us and our dog. We enjoyed a lovely afternoon tea there. Lots of quality bits from the Nespresso, to the Milton Brown goodies in the bathroom. Breakfast was tasty with a continental buffet pre hot food. Only downside is our room was like a furnace despite turning the radiators down - opened the windows and it was then fine. I can see how parking would be a challenge in peak time (summer) but in winter it was fine.
Stayed 1 night in Feb 2024
Response from Hugh on Feb 18, 2024
Thank you for taken the time to write these kinds words. We are delighted that you enjoyed the little aspects of your stay. We understand you concerns regarding the heating and we will be looking at making changes for the future.We look forward to welcoming you back in the future.

10/10 Excellent

Bella Velinova

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best vacation
Thanks for the amazing front desk staff and restaurant staff ( especially breakfast). We had a fantastic staycation with out 5 years old. The room decoration, bathroom facility and outdoor was magical.
Stayed 2 nights in Feb 2024
Response from Hugh on Feb 18, 2024
Thank you for the wonderful review, it is very much appreciated by all the staff. We are elated that you had such a wonderful staycation and look forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Absolutely wonderful experience! The staff was helpful way beyond what they had to do.
Stayed 1 night in Dec 2023
Response from Hugh on Dec 18, 2023
Thankyou so much for your kind words. We are truly pleased that you had a great stay with us.

10/10 Excellent

sayed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional country hotel with friendly helpful staff and beautiful setting - excellent restaurant and food choice - clean and well appointed property full of character
Stayed 2 nights in Nov 2023
Response from Hugh on Nov 29, 2023
Dear SayedThank you for taking the time to write a nice review. The staff truly apricate it.We look forward to welcoming you back.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. food very good ... Although a casual setting. The hotel, setting and surrounding property are quite striking.
Stayed 2 nights in Nov 2023
Response from Hugh on Nov 29, 2023
Dear JosephThank you for your kind words, we are truly pleased that you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hugh on Nov 29, 2023
Thank you for your feedback

8/10 Good

Katie

Stayed 1 night in Oct 2023
Response from Hugh on Nov 29, 2023
Thankyou for your feedback.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hugh on Nov 29, 2023
Thankyou for your feedback.

10/10 Excellent

ashok k

Liked: Cleanliness, property conditions & facilities
Beautiful town and The Swan is situated very nicely there.
Stayed 2 nights in Sep 2023

10/10 Excellent

don

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with gorgeous manicured grounds. The dining room choices were delicious. We thoroughly enjoyed our stay in this establishment.
Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous experience! Perfect location to walk all around town. Restaurant on site or walking distance. We had one of the very spacious cottages. The 1st floor is a living room and going up the winding stairs to the bedroom and bathroom. Parking is onsite and whoever gets there first. Right across the street is a wonderful walk along the water that is filled with swans and ducks. Cute bar and outside patio with beautiful flowers. Staff are great especially Maria who is always everywhere being helpful with a beautiful smiling face! We really enjoyed our vacation time from the USA - thank you!
Stayed 2 nights in Sep 2023

10/10 Excellent

Simona

Stayed 1 night in Aug 2023

8/10 Good

Billy, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
W
Stayed 2 nights in Aug 2023

10/10 Excellent

Geoffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the beautiful Cotswolds, a gem that never disappoints
Stayed 3 nights in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about this stay. 10/10
Stayed 1 night in Aug 2023

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Julia was very helpful. Thank you!
Stayed 1 night in Jul 2023

10/10 Excellent

Carmela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel in an enchanting village. We had a memorable stay at the Swan. Wished we could have stayed longer.
Stayed 1 night in May 2023

10/10 Excellent

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! The staff are extremely friendly and helpful! Room was spotless and very comfortable. Dinner and breakfast at the restaurant were excellent!
Stayed 1 night in Jul 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, room comfort
Lovely weekend break.
Amazing location and great service. One or two things amiss at dinner (forgot a couple of things) but made amends. Also check the bill! We were given someone else’s at check-out. Human error an certainly not a deal-breaker. The cottage rooms are lively but do lack some amenities: there is no fridge and no hanging space for clothes. Also there is a gap in the front garden hedge of Trumpeter cottage that a small dog (like our cockapoo) could escape through. We informed them and should be an easy fix.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Harvey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property in heart of the Cotswolds.
Stayed 2 nights in Jul 2023

6/10 Okay

Deborah

Stayed 2 nights in Jun 2023

2/10 Terrible

Takahiro

Stayed 1 night in Jun 2023

8/10 Good

craig

Traveled with family
Liked: Cleanliness, staff & service
Only downside is lack of A/C. This is a problem in June when we stayed. Everything else was lovely.
Stayed 1 night in Jun 2023

8/10 Good

Kamran

Liked: Room comfort
Pub like hotel
The hotel was fine, however the food choices were limited for vegetarians and the restaurant staff looked overworked and were a bit rude
Stayed 1 night in Jun 2023

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in May 2023

10/10 Excellent

Lisa, Atlanta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic property in the “prettiest” village in England! Great breakfast, staff accommodating , room clean and spacious. Loved every minute!
Stayed 1 night in May 2023

10/10 Excellent

Jake

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So beautiful. The staff were so nice. Rooms were comfortable and pretty. Restaurant is fab.
Stayed 1 night in May 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a majestic hotel. It was a beautiful mixture of both quaint and elegant which is very fitting for the Cotswolds. The food at the restaurant was absolutely fantastic
Stayed 1 night in Apr 2023

10/10 Excellent

Ricardo De

Stayed 1 night in Apr 2023

4/10 Poor

David

Traveled with family
Liked: Cleanliness, staff & service
Too many tourists
Stayed 3 nights in Apr 2023

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olde worlde charm
Very comfortable
Stayed 1 night in Jan 2023

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we stepped into reception the courtesy & friendliness was second to none. The only improvement we would like to see would be a bar menu for the evening when a 3 course meal would be too much. A ploughman’s or sandwich would be ideal.
Stayed 2 nights in Mar 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff from management through to restaurant staff were extremely friendly and professional. We are made to feel very welcome. Will definitely be returning. Well done!
Stayed 1 night in Mar 2023

10/10 Excellent

Judith

Stayed 1 night in Mar 2023

10/10 Excellent

Roger

Stayed 2 nights in Feb 2023

8/10 Good

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Stuart

Stayed 1 night in Dec 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Swan, Bibury/Cotswold
The Swan is one of the prettiest hotels I’ve stayed at. The hotel is beautiful and the surroundings are gorgeous. Lovely staff and accommodations. I highly recommend this hotel!
Stayed 1 night in Dec 2022

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to visit to beautiful Cotswold village of Bibury and the Swan Inn is right in the centre. Everything is very close. The property is full of character and the service excellent. Our room was spotless, with large bathroom and homely atmosphere. The breakfast was very generous. Highly recommended

10/10 Excellent

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, staff well trained and friendly. Breakfast was one of the best we have had in recent years. Great base for discovering the Cotswolds.

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Hotel was gorgeous and so comfortable.