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Reviews of Barnsley House Hotel

4 out of 5
Barnsley House Hotel
Barnsley, Cirencester, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 59 out of 71 reviews" "
Rating 8 - Good. 8 out of 71 reviews" "
Rating 6 - Okay. 3 out of 71 reviews" "
Rating 4 - Poor. 1 out of 71 reviews" "
Rating 2 - Terrible. 0 out of 71 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection.
As always, our stay was amazing! Attentive staff, great service, very clean and stunning room. Covid guidelines all followed here and so felt at ease. Will definitely return. Thank you for a lovely stay Barnsley House.xx
Stayed 1 night in Oct 2020
Response from Emanuele M. DGM on Nov 14, 2020
Dear Nathan, many thanks for the lovely feedback and we actually thankyou for staying with us again. When is next ??? :-) Best Wishes Emanuele

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Emanuele M. DGM on Nov 14, 2020
Dear Deborah, many thanks for the 10 out of 10, sounds like you had a great stay with us... I look forward to welcoming you back soon. All the Best Emanuele

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
The room was beautiful but not as clean as we hoped. There were dead flies behind the sofa and hairs in the bathroom
Stayed 2 nights in Sep 2020
Response from Emanuele - Deputy General Manager on Oct 3, 2020
Dear Guest, thank you for sharing your comments with us. It's a real shame that you loved the room but the cleaning wasn't up to our standards, your comment has been immediately addressed. we hope to see you again very soon.

10/10 Excellent

SHUCHITA

Stayed 3 nights in Aug 2020
Response from Emanuele - Deputy General Manager on Oct 3, 2020
Dear Shuchita, many thanks for your review. We hope to welcoming you back in the very near future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t believe how amazing it was.
Lovely hotel we were upgraded to the Rosemary suite for our anniversary, this was stunning. The hotel is very unique and absolutely perfect for a romantic getaway.
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Not suitable if you are pregnant
Hotel itself is lovely but we went as we are expecting our first child and wanted to get away for a night whilst we can. We chose the hotel as it had a pool and great reviews, reading online there were no statements that the pool was heated to a level that it was no longer safe for pregnant woman. We found this out once changed and ready to use the facilities via a sign next to pool area. I was that upset we cancelled dinner at the venue and went into Cirencester. The deputy manger did called so apologise and sent a Elemis travel gift but it’s a bit too late when you have spent £300 for a stay in a hotel room which could of been anywhere. Ruined our weekend away.
Stayed 1 night in Feb 2020

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Overall a pleasant retreat if we ignore that everything is just a little bit off (with the price, one wouldn't expect so many mistakes). 2nd day: dinner is tasty but our aperitifs didn’t arrive until we finished our starters (curious timing). We had to chase twice because no one was paying attention to our table. In the meantime other tables were enjoying their drinks even though we were the first table to be seated. 3rd day: breakfast in the room arrived without the drinks we ordered. I would think it’s unusual for hotel guests to have breakfast without any drink but it appeared no one cared to check before serving. I asked for the eggs to be well done but it came runny. I know it’s weekend but it’s quite disappointing the housekeeper didn’t clean the room until 3pm. In the evening we ordered in-room dining, a bottle opener and a bottle of water, and they managed to forget about the water. By that point we can’t be bothered to correct them any more. 4th day: I ordered Full English without bacon (and confirmed I want the black pudding as in the menu). It came WITH bacon and WITHOUT black pudding instead. And for the second consecutive day, the eggs came runny again even though I specially asked. I came here 3 years ago with my girlfriends and the service was a lot more attentive and thorough then. Polite as always but not as attentive as it used to be. There are still many good things about this place, but for the price I’d expect fewer mistakes.
Stayed 3 nights in Dec 2019

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely going back
This is the most beautiful hotel. The service is 5 star, the food delicious and the rooms are just sublime. I would totally recommend a stay here without hesitation. I can't wait to return.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made us feel like we were at a hone away from hone, rather than at a hotel. Totally chilled out after a couple of days in the spa!
Stayed 1 night in Dec 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barnsley House
Lovely rooms with great bathtubs and large beds. The food was good but not gourmet although it was very reasonably priced. My wife loved the spa but said it was a bit small. I used the private cinema and I absolutely enjoyed the experience.
Stayed 1 night in Nov 2019

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious hotel, lovely room which included a cosy log fire.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good old English Hotel in the country. Very overpriced!
Stayed 1 night in Oct 2019

10/10 Excellent

Prudence, Brooklyn, NY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the grounds to the actual house, everything was beautiful about this property. The staff were so warm and happy to help with any request. This was a weekend babymoon getaway (we live in NYC but were visiting London) and we really thought Barnsley House was a special place.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always excellent, fabulous stay and a vey
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Possibly the best stay at a hotel, resort, or spa I have ever had and seconded by my fiance. Starting with the grounds and building itself, they are absolutely beautiful. Cozy, welcoming, and renovated interior with a charming old English country exterior. Facilities are fantastic, food is farm to table, mostly from their own vegetable garden. And most importantly the staff are openly enthusiastic to help in any way. As an example, for my fiance who eats a vegan diet, they created a short vegan dinner menu in advance specifically for her, and the food was amazing. Located in a great area for sightseeing, relaxing, or outdoorsy stuff, I would 100% recommend and we will be going back for sure.
Stayed 2 nights in Jun 2019
Response from Amelia on Aug 17, 2019
Thank you for your kind comments regarding your stay at Barnsley House. I will pass your feedback on to our staff who will be thrilled to hear their efforts and attitude are deeply appreicated. Hopefully we will see you and your fiance again soon, as a married couple! Good luck with wedding planning. kindest regards, Amelia Duty Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facilities and food were spectacular. Now about that weather...
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing hotel and spa, perfect for a relaxing weekend away. Very friendly and efficient front of house staff, but think the restaurant / bar staff were struggling during our visit with slow service. Nevertheless, would recommend and would stay again. The gardens are beautiful and very well maintained. There’s a tennis court and croquet set for those looking for something a little more active. Breakfast was good, with fresh organic eggs from the onsite chicken coup. Our room in the stables was a mini-spa in itself; equipped with steam room shower and hot-tub bath upstairs. Brilliant!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Opportunity to use the spa facilities without actually having a specific treatment. Private cinema was an unexpected bonus - able to choose from a selection of films and watch in the cinema at an agreed time.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

IAN, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel perfect for a cosy stay in the cold January month.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Paul, Leighton Buzzard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel lovely location from the moment we checked in the management greeted us made us feel at home . Lovely spa too!! Well worth a stay thank you so much 😊
Stayed 1 night in Jun 2018

8/10 Good

Shirley, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a superb hotel wonderful setting with the most exquisite garden the food was excellent as well
Stayed 2 nights in Jun 2018

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A luxury Cotswolds stay with some slight niggles
There's no doubt about it, Barnsley House is an amazing hotel which feels very personal and the staff go out of their way to make sure you have a good stay. There's only 18 rooms or so, so it's more like a big country house. Stayed in a Stables room which had the wow factor with a upstairs bathroom, a seating area with a log burner and had a really good night's sleep which is difficult for me when I'm travelling. The breakfast I felt was a bit on the light side for a £350+ night stay, ordered Eggs Royale and got a small egg on a small muffin - two have been the norm in much cheaper hotels. A greater selection of fruits, breads and pastries wouldn't go amiss either - you get more of the same quality in a Radisson Blu! The gardens were a bit overgrown and the nearby cows attract a lot of flies and wasps especially in the spa which is something we battled with - not a gardening expert but other properties of this standard don't seem to have that problem. Probably the location and I'm from the city so what do I know! The spa was smaller than expected however we were the only ones using it so it felt so much more personal. Perhaps there's room to expand in to a proper thermal experience to meet the price tag? All in all though a really lovely hotel.
Stayed 1 night in May 2018

10/10 Excellent

AJ, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Great hotel/spa with very attentive staff. Ideally located for the Cotswolds if you want to explore rather than just relax. Restaurant and associated pub both served v good food that is priced appropriately for this type of hotel.
Stayed 2 nights in Mar 2018

10/10 Excellent

Debbie, Kingston, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We had a wonderful stay where nothing was too much trouble for any of the super friendly and helpful staff. Amazing accommodation, great food and such wonderful service at all times. Highly recommended and we'll definitely visit again.
Stayed 2 nights in Feb 2018

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and unwind
Stunning hotel with excellent service nested in a beautiful landscape. Our room was spacious (great bed and fantastic bathroom) and packed with period features. The spa is on a small side having only a small hydro pool, sauna and steam room but it offers a wide range of treatments. Overall we had an excellent stay.
Stayed 1 night in Feb 2018

10/10 Excellent

Becky, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Cotswolds Getaway
I can't recommend this Hotel enough. From the moment we walked in the the moment we left, we had excellent service. All the staff we met were friendly and attentive. The suite we stayed in was amazing, and the food was delicious! We will definately be back!
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, polite and helpful staff. Great facilities , especially the spa. Looking forward to returning
Stayed 1 night in Feb 2018

10/10 Excellent

Chrissy, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful country house luxury
We stayed at Barnsley House for my birthday during a 5-day road trip. I’m so glad - it was by far my favourite hotel on the trip, and in fact, one of my favourite hotels anywhere, ever! We were made to feel extremely welcome from the minute we arrived, and I was thoroughly spoilt with little touches such as a card and handmade chocolates on my birthday. The cocktails and food were incredible - I highly recommend the restaurant for dinner. Our room was also stunning and the interior design was modern country house chic at its finest. It’s a gorgeous house with beautiful decor and lots of interesting features to discover, but what made it stand out so much was the quality of service, warm, friendly atmosphere and attention to detail. It’s the kind of place where nothing seems too much trouble to make your stay memorable, and it certainly did the trick - I already can’t wait to go back to make more lovely memories. A big thank you to all the staff, you’re brilliant.
Stayed 1 night in Jan 2018

6/10 Okay

Deb, Cotswolds, England

Liked: Cleanliness, room comfort
Average rather than great sadly
The positives: The room was very clean and the bed was incredibly comfortable. The majority of staff were very helpful and friendly. We were left confused as to why people rave about the hotel. Several little things added up to an average rather than great experience. Warm rather than hot coffee so you always had to send it back. A gin and tonic which arrived with ice and a garnish and the tonic - but no gin! Food which was well presented but the lemon sole was dry and the vegetables were dry too. Such a shame. The spa is tiny. The steam room fits two people, maybe three at a push and the same for the sauna. There is a small outdoor hydrotherapy pool with jets and that is lovely. That is it though - so it does not compare at all well to hotels like Whatley Manor or Lucknam Park which are also in this area of the U.K. It was therefore ok rather than amazing and for that reason we would not recommend it or indeed return.
Stayed 1 night in Nov 2017

10/10 Excellent

Sara, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel and sevice outstanding
House and gardens stunning and saff observant discreet and friendly.
Stayed 2 nights in Aug 2017

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst view possible
The only problem was our room was advertised as garden view but was over the kitchen and wait break area? Noise and staff on break smoking made it a poor room!! No view ?? Ask to be relocated but they did not?
Stayed 2 nights in Aug 2017

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
Really lovely place to stay the gardens are lovely , we were in the potting shed which was very private and comfortable.the spa is peaceful and a great place to chill out particularly if the sun is shining! My only criticism is the dining room is slightly soulless with strange leather chairs and a long padded type bench against a wall which felt too close to the next person , the food however was really nice so I suppose that's more important. There are lovely flowers about and the staff are great .

10/10 Excellent

Esther, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Cotswolds
Although we don't live far away, this place was perfect for us to celebrate our 20 wedding anniversary.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful night away.
We really enjoyed our stay the staff were excellent and the girls in reception were very helpful,when we got there they upgraded our room which was excellent a very enjoyable stay.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cotswold Delight
We stayed for two nights but I wish it had been longer. Our room, "No. 1" was superb with triple aspect overlooking the lovely gardens. the bathroom was enormous with two baths and a television. I could watch sport and get clean at the same time! The food in the restaurant was excellent. On the Friday evening we entertained two friends who live locally and they were seriously impressed with the quality of the food and cooking. I can't go without praising the staff. To a man - and woman - they were attentive without being obtrusive, friendly and helpful. Nothing seemed too much trouble. I must also praise the management; relaxed and friendly but always on top of things. Super hotel!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

elizabeth , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!!!
This was the most amazing boutique hotel I have stayed in the U.K. - great facilities - spa gorgeous and food yummy! I can't recommend it highly enough abs can't wait to go back!

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. The spa and the room itself were fantastic, and the grounds were very nice. The staff were very friendly too. The breakfasts were really good. We will probably come back again.

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and relaxing hotel in the countryside
We had some difficulties with the room we had booked, but the management were excellent and moved us to a different room for our second night.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel. Service first class throughout !
Everything about our stay was perfect! I cannot rate highly enough!

10/10 Excellent

Lisa, Gloucester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we didn't want to leave!
Our room wasnt ready as we arrived early so we had a great lunch at the pub opposite the hotel and took a stroll around the village. Upon returning we were shown to our room and we didnt leave until check out. The Secret Garden Suite is amazing, comfortable and has everything you could need for a great stay. We had dinner and breakfast in our room which was some of the best food we have ever had. The service couldn't have been better and having worked in the hotel industry and luxury travel myself, it's something i pick up on regularly. I would without a doubt recommend this hotel and will most certainly be returning.