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Reviews of Sheraton Suites Chicago O'Hare

3.5 out of 5
Sheraton Suites Chicago O'Hare
6501 N Mannheim Rd, Rosemont, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 628 out of 1001 reviews" "
Rating 8 - Good. 195 out of 1001 reviews" "
Rating 6 - Okay. 84 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks again for everything
Stayed 2 nights in May 2024

8/10 Good

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sheraton Team on May 19, 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and hope to see you soon!

8/10 Good

Marlon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stop charging for parking
Stayed 1 night in May 2024
Response from Sheraton Team on May 13, 2024
Thank you so much for sharing your feedback with us, we appreciate your time and loyalty and hope to see you again soon!

10/10 Excellent

Danyelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is always clean and staff very friendly. Only criticism is removal of ottoman and automatic shutoff for tv. Everything else was great.
Stayed 3 nights in May 2024
Response from Sheraton Team on May 13, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

KIM

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel is conveniently located near the airport. The building seems to be maintained fairly well. Only issue was our shower would only spray with the shower wand and the overhead shower head didn’t work. Our room was quiet and clean. Would stay here again.
Stayed 1 night in May 2024
Response from Sheraton Team on May 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large, comfortable and gorgeous. I slept like a baby. We had a separate TV room which we loved.
Stayed 1 night in May 2024
Response from Sheraton Team on May 5, 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Open Attrium area!
Stayed 3 nights in Apr 2024
Response from Malack Shahata Front Desk Supervisor on May 3, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the Open Atrium area and had a fantastic experience at our hotel.Creating inviting and comfortable spaces for our guests to relax and socialize is important to us, and we're delighted that you appreciated the ambiance of our Open Atrium area.Your satisfaction means everything to us, and we truly appreciate your kind words and perfect rating. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back for many more 5/5 experiences in the future!

10/10 Excellent

Emali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sheraton Team on May 5, 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

2/10 Terrible

Alexis

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I honestly will never stay at this hotel ever again. I was charged $627 TWICE when I checked in. The staff did nothing about it. Said it didnt show it in their system. I DID show them proof and they just brushed it off like it wasnt important even though that extra money they charged me was MY RENT MONEY AND THE ONLY MONEY I HAD TO EAT WHILE THERE. I went to the desk 3 times to speak to different people. No one would help me. They just didnt give a care at all. The next morning of my stay I was charged another $226!! I again went down to the desk, they did have a manager come speak to me and he said that was my charge for the first night. WHY WAS I CHARGED $627 TWICE THEN ANOTHER $226 MADE ZERO SENSE TO ME. He actually did help which I appreciated it, but I still have not gotten my $1300 back so that upset me even more. Then the day I was due to check out I was charged another $230 so I went down to the desk AGAIN and spoke with a supervisor. She said I was charged for the second night. AGAIN, WHY WAS I CHARGED $1300 MY FIRST NIGHT THEN CHARGED ANOTHER $500 FOR BOTH NIGHTS?? Nobody could explain it to me. They just acted like it was normal and wasnt important. My mom is the one recommended this place to me since she has stayed here before and she said they DID NOT do this to her. She was highly upset that they were treating me like this. I will say the room was really nice and clean. That was the only good thing about my stay. I am very disappointed in how I was treated!!
Stayed 2 nights in Apr 2024
Response from Malack Shahata Front Desk Supervisor on May 3, 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is extremely important to us, and we want to assure you that we take your concerns very seriously.We're deeply sorry for the billing discrepancies and the inconvenience this has caused you. It's unacceptable that you were charged multiple times for your stay, and we understand how frustrating and upsetting this situation must have been for you. Rest assured, we're investigating the matter thoroughly to identify what went wrong and to prevent similar issues from occurring in the future.Please know that we're committed to resolving this matter as quickly as possible and ensuring that you receive the refund you're owed.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We truly value your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

CHANG HYUN

Stayed 2 nights in Apr 2024

8/10 Good

Pei-Hua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Room is clean. Quiet.
Stayed 2 nights in Apr 2024
Response from Sheraton Staff on Apr 28, 2024
Thanks for your feedback!

2/10 Terrible

Sugi

Stayed 1 night in Apr 2024
Response from Sheraton Team on May 17, 2024
Thank you so much for sharing your feedback with us!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 28, 2024
Thanks for your feedback!

10/10 Excellent

Barbara

Liked: Staff & service, property conditions & facilities
all good . helpful staff
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 27, 2024
Thanks for the feedback!

8/10 Good

FEISAL

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 24, 2024
Thanks for the feedback!

10/10 Excellent

Cheri

Stayed 1 night in Apr 2024
Response from Sheraton Team on May 12, 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ahmed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms, clean courteous staff. Conveniently located near ORD
Stayed 1 night in Apr 2024
Response from Sheraton staff on Apr 21, 2024
Thank you so much for your feedback, we do appreciate your time and hope to see you again soon!

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 19, 2024
Thanks for the feedback!

8/10 Good

Ayman

Business traveler
Liked: Cleanliness, staff & service
Shuttle takes time to arrive and the phone number provided for international flights is not helpful. The design of the hotel with open lobby to all floors makes it noisy to all rooms when there is an event downstairs.
Stayed 4 nights in Apr 2024
Response from Sheraton Staff on Apr 15, 2024
Thanks for your feedback!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Malack Shahata Front Desk Supervisor on Apr 16, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a nice experience during your stay at Sheraton.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Sheraton in the future.Thank you for choosing us!

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Not the greatest experience.
Stayed 1 night in Apr 2024
Response from Malack Shahata Front Desk Supervisor on Apr 15, 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at Sheraton did not meet your expectations.Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We would greatly appreciate it if you could provide us with more details about your experience so that we can address any issues and make improvements where necessary.If you have any specific concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have a positive experience at Sheraton.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Andrea

Stayed 2 nights in Apr 2024
Response from Sheraton Team on May 5, 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

8/10 Good

Brandi

Traveled with partner
Liked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Malack Shahata Front Desk Supervisor on Apr 15, 2024
Thank you for your feedback regarding your recent stay at Sheraton. We're glad to hear that your experience was okay overall.Your satisfaction is important to us, and we appreciate your rating of 4/5. If there are any specific areas where you feel we could have done better or if you have any suggestions for us to improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests, and your feedback helps us in that endeavor.Thank you for choosing Sheraton, and we hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 Good

Alessandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good option closer the airport!
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 13, 2024
Thanks for the feedback!!

10/10 Excellent

Kawa

Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect. Shuttle to airport works out great for a one day excursion tot he city.
Stayed 1 night in Apr 2024
Response from Sheraton Staff on Apr 13, 2024
Thanks for the feedback

2/10 Terrible

Shunlai, Rolling Hills Estates

Traveled with family
Disliked: Staff & service, amenities
I chose Sheraton, over many other hotels in the same area for our 1-night layover in O'Hara, because I thought I would minimize the chance of having a bad shuttle bus experience by selecting a well-regarded hotel chain. Little did I know I'd come to regret the decision very much. My wife (my wife and I, with two young kids) waited for over an hour to be picked up by the Sheraton shuttle bus, after a 11-hour international trip back from Europe. This could have been avoided if the hotel staff (responsible for arranging the shuttle service) had done her job and told the bus driver that we were waiting at Terminal 5, after I've called twice ahead to confirm the pickup. This complete failure on the part of the hotel staff in simple communication, especially after the guest has called ahead to arrange the pickup, is simply unacceptable and should never be associated with a name like Sheraton.
Stayed 1 night in Apr 2024
Response from Sheraton Team on Apr 8, 2024
I'm truly sorry to hear about your frustrating experience with the Sheraton during your layover at O'Hare Airport. It sounds like a very disappointing start to your return journey, especially after a long international trip with your family.Miscommunications and delays in shuttle services can indeed be very inconvenient and unsettling, especially when you've made efforts to confirm arrangements in advance. It's understandable that you expected better service from a reputable hotel chain like Sheraton.Thank you for sharing your experience, and I hope that your next travel experiences are much smoother and more enjoyable. If there's anything else I can assist you with, please don't hesitate to ask.

10/10 Excellent

Merry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So many restaurants to easily walk to! Hassle free shuttle to and from the airport! Super clean and what a big surprise when we opened the door to our room, it was HUGE!!!!
Stayed 1 night in Apr 2024
Response from Sheraton Team on Apr 8, 2024
It's wonderful to hear that you had such a positive experience with the Sheraton despite the initial hiccup with the shuttle service.The cleanliness of the hotel and the spaciousness of your room are also essential factors in ensuring a comfortable and enjoyable stay.Thank you for sharing your positive experiences, and I hope your future travels continue to be just as enjoyable.

10/10 Excellent

Alvaro Ignacio, Panama

Stayed 2 nights in Apr 2024
Response from Sheraton Staff on Apr 28, 2024
Thanks for your feedback!

10/10 Excellent

Tate

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Sheraton staff on Apr 7, 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 Excellent

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice environment
Stayed 1 night in Apr 2024
Response from Sheraton staff on Apr 7, 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sheraton Staff on Apr 4, 2024
Thanks for the feedback!

10/10 Excellent

jae, palo alto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 2, 2024
Thank you for your feedback!

2/10 Terrible

Dorian

Stayed 1 night in Mar 2024
Response from Sheraton Team on Apr 22, 2024
Thank you so much for sharing your feedback with us, we hope to see you again soon!

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 2, 2024
Thank you for your feedback!

10/10 Excellent

Siqin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a bedroom and a living room with sofa. It also has a coffee machine. But a bit difficult to find the entrance and get in the hotel. Google map is surely misleading.
Stayed 1 night in Mar 2024
Response from Malack Shahata Front Desk Supervisor on Apr 1, 2024
Dear Siqin,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the amenities in your room, including the separate bedroom and living room area with a sofa, as well as the coffee machine.However, we apologize for any inconvenience you experienced in finding the entrance and accessing the hotel. We understand that navigating to a new location can be challenging, and we regret any confusion caused by misleading directions on Google Maps. We will work to address this issue and provide clearer instructions for guests arriving at our hotel.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sheraton staff on Mar 30, 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a good vibe.
Stayed 1 night in Mar 2024
Response from Sheraton Team on Mar 29, 2024
Thank you so much for your feedback, we do appreciate your time!

10/10 Excellent

Najah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovedddd this property and very spacious. Food at the restaurant was very good!
Stayed 1 night in Mar 2024
Response from Sheraton staff on Mar 28, 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time!

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Malack Shahata Front Desk Supervisor on Mar 27, 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Thank you for choosing us!

10/10 Excellent

Shaun, Hartland

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Older property in good shape
Stayed 1 night in Mar 2024
Response from Sheraton Team on Mar 27, 2024
Thank you so much for taking the time ang sharing your feedback with us, we do appreciate your time and loyalty!

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 14, 2024
Thanks for the feedback

2/10 Terrible

Jerimae

Stayed 1 night in Mar 2024
Response from Sheraton Staff on Apr 14, 2024
Thanks for the feedback

10/10 Excellent

Kotolisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid!!!!!
Stayed 2 nights in Mar 2024
Response from Sheraton staff on Mar 26, 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time and loyalty!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice rooms. Reasonable price
Stayed 1 night in Mar 2024
Response from Sheraton staff on Mar 25, 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

2/10 Terrible

Richard

Stayed 3 nights in Mar 2024
Response from Sheraton staff on Mar 25, 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 Excellent

Deb

Liked: Amenities
Needed a hotel quickly due to airline issues. This was perfect.
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Paul, Freeport

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except there is no microwaves at this hotel which is weird
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Shequitta

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was great definitely will come back
Stayed 1 night in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you for your feedback!

10/10 Excellent

Kotolisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so pleasant. Room was exceptionally clean. Food is delicious. Room service was superb. I loved the layout of the hotel. Live music in the lobby 3 days a week. Airport shuttle was a plus.
Stayed 3 nights in Mar 2024
Response from Sheraton Staff. on Mar 23, 2024
Thank you so much for the wonderful feedback!!

8/10 Good

Patrick

Great location. Shuttle bus service excellent.
Stayed 1 night in Mar 2024
Response from Sheraton Staff on Mar 22, 2024
Thank you for the feedback!