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Reviews of Motel 6 Prospect Heights, IL

2 out of 5
Motel 6 Prospect Heights, IL
540 N Milwaukee Ave, Prospect Heights, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 532 out of 1010 reviews" "
Rating 8 - Good. 255 out of 1010 reviews" "
Rating 6 - Okay. 94 out of 1010 reviews" "
Rating 4 - Poor. 65 out of 1010 reviews" "
Rating 2 - Terrible. 64 out of 1010 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Desmond Williams

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was overall excellent staff was very accommodating
Stayed 2 nights in May 2024

6/10 Okay

Melissa, Mishawaka

Disliked: Cleanliness, property conditions & facilities
This place is not very clean and the channels in the room don’t work the TV kept on switching off
Stayed 1 night in May 2024

8/10 Good

Keesha, Pittsfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was easy and very enjoyable didn't have any issues only thing was there was no fridge or microwave in the room but everything else was wonderful the staff was very pleasant and welcoming to guest
Stayed 8 nights in May 2024

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not enough pilliws
Stayed 2 nights in May 2024

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 3 nights in May 2024

10/10 Excellent

Yevgeniy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for a budget motel.
Stayed 1 night in May 2024

10/10 Excellent

Sung

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Maddi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously for $60 a night it’s not everything you’d imagine, but everything was clean, staff was quick and helpful even when we decided to check out early at 9pm instead of 11am the next day. Was very convenient for our anime convention. And cheap!
Stayed 2 nights in May 2024

4/10 Poor

Chirag

Disliked: Cleanliness
Ok
Stayed 1 night in May 2024

10/10 Excellent

Nida

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in May 2024

10/10 Excellent

Betnahrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good 👍
Stayed 1 night in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Betnahrine,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Sajid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk. Property not clean and broken bathtub not clean at all. Low lighting
Stayed 7 nights in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Sajid,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service
Staff is friendly. Checkin was quick and easy. Room was very clean and the bed was comfortable. This is a great choice for inexpensive, basic lodging.
Stayed 2 nights in May 2024
Response from Brand Experience Team on May 21, 2024
Hi Donald,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

David

Traveled with family
Liked: Staff & service
The Internet service was absolutely horrible 1 Mbps download and the TV had ingress which is lines. The room was large, but had no drawers and the bathroom is really small. Overall it was a pleasnt stay with the staff, but the Internet was terrible and I we couldn't stream anything while in the room.
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on May 14, 2024
Hi David, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

6/10 Okay

Ji

Stayed 2 nights in May 2024

6/10 Okay

Amy

Traveled with partner
Disliked: Amenities, property conditions & facilities
It is just very old. Cheap so didnt expect much. It was fine for just a quick overnight and near to dinner when in town. Room was big and plenty of room I guess if you needed to add a cot or so. Minimal furniture. Bring your own toiletries . Bathroom small.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 14, 2024
Hi Amy, Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving.We hope to see you back soon!Natalie#Team6

8/10 Good

Varghese

Liked: Cleanliness, staff & service, property conditions & facilities
Affordable
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 14, 2024
Hi Varghese, Thank you for positively rating your stay!Natalie #Team6

10/10 Excellent

imran

Stayed 1 night in Apr 2024

4/10 Poor

Aleksandr

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
In the room, an unpleasant smell was made of poor-quality repair, cracks in the walls in the eyes, the shower is broken. Footsteps can always be heard outside the door. Instead of toothpaste, shower gel, shampoo and only two pieces of soap are available.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Aleksandr,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Suwit

Not bad and is worth the price. Overall happy with it.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi SuwitWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im an asthmatic so i really appreciate the no smoking none carpet room staff was very friendly
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi JudithWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

10/10 Excellent

Ahmad Abdel

Stayed 1 night in Apr 2024

10/10 Excellent

Motolani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 10, 2024
Hi Motolani,Thank you for the perfect rating!Lilith#Team6

8/10 Good

JOSEF

Liked: Cleanliness, staff & service
This motel is a great value for the money. Most of the noise at night comes from others opening and closing doors ocassionally.
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 2, 2024
Thank you for positively rating your stay!!Nancy Y.#Team6

10/10 Excellent

Betnahrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 2, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Robert Liebowitz, Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The motel is located in a poor-ish section of town..but once you drive 1/2 mile in either direction, it gets better. Also--and I was not aware of this--the rooms do not have refrigerators, and so the ice machines are on full alert. However, having said this, I feel I got good value for my money. The personnel was always available, and always helpful. The water in the room was as hot or as cold as i wanted it, with strong pressure in the sink and the toilet. The bed was comfortable; the TV was easy to use. All in all, it was fine.
Stayed 6 nights in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Robert, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

8/10 Good

Janiya

Stayed 1 night in Apr 2024

6/10 Okay

DENNIS FERNANDEZ

Disliked: Amenities
Trash, beer cans, pot holes in the front parking area.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Dennis, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Natalie #Team6

6/10 Okay

Angel

Liked: Staff & service
Disliked: Cleanliness
None
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Angel,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

8/10 Good

Pablo

Traveled with family
It was cool for the price.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Pablo, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Paul

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Paul,Thank you for positively rating your stay!!Maz K.#Team6

10/10 Excellent

Colton

Liked: Cleanliness, staff & service, property conditions & facilities
Only downside for me was the vending machine drinks were warm, but there’s an ice machine so no big deal. I had a good stay.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Colton,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Susanna

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good - extremely clean, painted, excellent coffee for a hotel, quiet, had a table and chairs, towels and bedding were in good condition and acceptable quality and quantity. Could be improved - printer/office station not working, no fridge, microwave is in the common area (but worked), no toiletries, no ironing board, no soft chair, room felt cavernous, staff perfunctory but responsive. Main thing I would have wanted was a fridge in the room.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Susanna, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Pete

Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 4, 2024
Thank you for the perfect rating!!Nancy Y.#Team6

4/10 Poor

Jean

Disliked: Property conditions & facilities
You get what you pay for here. It's cheap. Therefore, not high quality and there are sketchy people hanging around, especially in the parking lot. Probably very moldy, re-painted and texturized all over. Beds feel like those pull out couches where you can feel the springs. But, it is very cheap, and for the price, relatively clean. Keep your wits about you in the parking lot, don't park at the far end of the hotel. Shady AF.
Stayed 3 nights in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service
Mattress was a little lumpy.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi PaulThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

6/10 Okay

Mun

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Good.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Mun,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Brand Experience Team on Mar 14, 2024
Hi Antonio,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Jose Francisco

Business traveler, Traveled with family
Liked: Amenities
Very good hospitality tanx God bless you
Stayed 7 nights in Dec 2023
Response from Brand Experience Team on Mar 12, 2024
Hi Jose Francisco,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith#Team6

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed at this Motel 6 a few times. It's in the right place at the right price, quiet, clean, and everything works properly.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Ben Idriss

Stayed 1 night in Feb 2024

2/10 Terrible

Nadine

Stayed 1 night in Feb 2024

10/10 Excellent

Kyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 9, 2024
Hi Traveler, Thank you for the 5-star rating!Natalie #Team6

10/10 Excellent

Maureen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost always stay here when I'm in Chicago and have been for 15 years. They have recently remodeled it. It's in a great location easy access to everything from there. And it's always reasonably priced
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 26, 2024
Hi MaureenWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

10/10 Excellent

Levani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 22, 2024
Hi Levani,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Viacheslav

Stayed 2 nights in Feb 2024

6/10 Okay

Jorge

Business traveler
Disliked: Amenities, property conditions & facilities
Service and help Desk were unfriendly
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
This location is always professional, friendly, and CLEAN !!!
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nancy Y. on Feb 14, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Betnahrine

Liked: Amenities
Excellent
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Betnahrine,Thank you for the perfect rating!Lilith#Team6