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Reviews of Hyatt Regency Schaumburg Chicago

4 out of 5
Hyatt Regency Schaumburg Chicago
1800 East Golf Rd, Schaumburg, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 460 out of 1010 reviews" "
Rating 8 - Good. 253 out of 1010 reviews" "
Rating 6 - Okay. 135 out of 1010 reviews" "
Rating 4 - Poor. 79 out of 1010 reviews" "
Rating 2 - Terrible. 83 out of 1010 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Arman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very willing to help. My room was ideal as a single person traveller. Food service was good overall. Only issues are that housekeeping was not prompt in cleaning my room a couple of days
Stayed 4 nights in May 2024

10/10 Excellent

Jenny, Westport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , lots of restaurants and shopping. Perfect for what I needed to do.
Stayed 1 night in May 2024

8/10 Good

Michka

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good stay. Had an issue with the AC but it was dealt with promptly.
Stayed 3 nights in May 2024

10/10 Excellent

Vonshay

Stayed 3 nights in May 2024

10/10 Excellent

Jonathan Alexander Pagan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable.
Stayed 1 night in May 2024
Response from D'Otis M. on May 14, 2024
Thank you for taking the survey. Come see us again soon!

10/10 Excellent

Ruth

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a fire alarm incident that was very disturbing.
Stayed 1 night in May 2024
Response from D'Otis M. on May 14, 2024
Sorry for the disruption of the fire alarm. It was not planned, someone smoked in the room causing the alarm to goff. Going forward we will do a better job at informing our guest so they are aware of the situation and what to do next.

6/10 Okay

aleksejus, Chicago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from D'Otis M. on May 14, 2024
Thank you for staying with us and doing the survey. Your feedback is important to us. Please next time let us know specifically so we can better serve you for next time.

8/10 Good

BASSAM

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
Stayed 3 nights in Apr 2024
Response from D'Otis M. on May 14, 2024
Thank you very much for staying with us and doing the survey. Your feedback is very important to us. Going forward we see what could've been done better.

10/10 Excellent

Mackenzie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the atmosphere and what the property had to offer
Stayed 1 night in Apr 2024
Response from D'Otis M. on May 14, 2024
Great to hear! Can't wait to host you again!

8/10 Good

Shannon

Stayed 2 nights in Apr 2024

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night concierge was very helpful!
Stayed 1 night in Apr 2024
Response from D'Otis M. on May 14, 2024
Excellent! We will be sure to past this one. The pleasure is always ours.

10/10 Excellent

Juan, Zapopan

Stayed 3 nights in Apr 2024
Response from D'Otis M. on May 14, 2024
Thank you for taking the survey. Please come see us again soon.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Solid 3 star hotel!
Stayed 1 night in Apr 2024
Response from Klaudia Mitera on Apr 22, 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 Excellent

Marylynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, bathroom needs updating but other then that no complaints
Stayed 1 night in Apr 2024
Response from Klaudia Mitera on Apr 22, 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 Excellent

Odile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Great service and staff.
Stayed 2 nights in Apr 2024
Response from Klaudia Mitera on Apr 22, 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly & helpful. Bathroom was small and showing age.
Stayed 1 night in Apr 2024
Response from Klaudia Mitera on Apr 22, 2024
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 Poor

Kelsi

Stayed 2 nights in Mar 2024
Response from Klaudia Mitera on Apr 4, 2024
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 Good

michael

Traveled with family
Liked: Cleanliness, staff & service, amenities
property is aging, rooms need a facelift.
Stayed 2 nights in Mar 2024
Response from Klaudia Mitera on Mar 28, 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 Okay

Kelsi

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Under construction that was extremely loud and interrupted the conference I was attending.
Stayed 1 night in Mar 2024
Response from Klaudia Mitera on Mar 28, 2024
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 Good

Matthew

Traveled with group
Liked: Cleanliness, staff & service, amenities
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
Stayed 4 nights in Mar 2024
Response from Klaudia Mitera on Mar 28, 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 Good

Nicholas

Stayed 2 nights in Mar 2024
Response from Klaudia Mitera on Mar 28, 2024
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 Excellent

Boluwatife

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Klaudia Mitera on Feb 27, 2024
Thank you for taking the time to review our property. We are very happy you enjoyed your stay and look forward to welcoming you back !

6/10 Okay

Thomas D

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Klaudia Mitera on Feb 22, 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

2/10 Terrible

Calvin

Business traveler
Liked: Staff & service
Disliked: Amenities
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
Stayed 1 night in Feb 2024
Response from Klaudia Mitera on Feb 22, 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 Good

Luke, Carmel

Traveled with family
Liked: Staff & service
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
Stayed 2 nights in Feb 2024
Response from Klaudia Mitera on Feb 13, 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 Good

tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Feb 12, 2024
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 Excellent

Charlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
Stayed 2 nights in Feb 2024
Response from Klaudia Mitera on Feb 12, 2024
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

2/10 Terrible

Susan

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No water in shower terrible customer service
Great location, not able to take shower as no water!!! Front desk staff did not help nor did they apologize. No compensation offered and very rude. Would not recommend due to service even though place was nice.
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Feb 6, 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that there was no water in your shower. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

6/10 Okay

Noelle

Traveled with family
Disliked: Amenities, property conditions & facilities
We were not told the pool was closed and found out when we arrived.
Stayed 1 night in Feb 2024
Response from Klaudia Mitera on Feb 6, 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 Terrible

Presly

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
Stayed 1 night in Feb 2024
Response from Klaudia Mitera on Feb 6, 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 Okay

Johanna, Des Plaies

Traveled with partner
Liked: Amenities
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
Stayed 1 night in Feb 2024
Response from Klaudia Mitera on Feb 6, 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and nice property
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 29, 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Klaudia Mitera on Jan 29, 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 Excellent

Matthew S

Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 29, 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 Terrible

Charles, Brooklyn Park

Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Mar 22, 2024
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 Excellent

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 24, 2024
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 Excellent

Maryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Klaudia Mitera on Jan 22, 2024
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 Excellent

Joseph, Rockville Centre

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
Stayed 2 nights in Jan 2024
Response from Kla on Jan 22, 2024
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 18, 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 Okay

Alexander

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Johanna, Des Plaies

Traveled with partner
Liked: Amenities
It smelled nice and clean when I first walked in the lobby. I was greeted right away. The room is nice and clean.
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My MacBook Pro was left behind in the room and housekeeping looked for it and found it. The gentleman at the front desk gave me plates and silverware after the restaurant was closed. They gave me a towel to borrow to clean my car from the snow. Their customer service was superb. I will come back each chess tournament.
Stayed 2 nights in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, super welcoming and friendly making it a comfortable and quick stay the best it could be
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Songyuan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Eva

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and professional. The bartender was very polite and very friendly, great drinks!
Stayed 1 night in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and close to shopping and restaurants.
Stayed 2 nights in Jan 2024
Response from Klaudia Mitera on Jan 17, 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Klaudia Mitera on Jan 1, 2024
Thank you for taking the time to review our hotel! We are glad you enjoyed your experience and look forward to hosting you again.