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Reviews of Hyatt Place Chicago/ Schaumburg

3 out of 5
Hyatt Place Chicago/ Schaumburg
1851 McConnor Parkway, Schaumburg, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1007 reviews" "
Rating 8 - Good. 222 out of 1007 reviews" "
Rating 6 - Okay. 91 out of 1007 reviews" "
Rating 4 - Poor. 54 out of 1007 reviews" "
Rating 2 - Terrible. 55 out of 1007 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Albana on May 23, 2024
Thank you very much for your great scoring !

10/10 Excellent

Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Staff, close to the Mall, great experience
Stayed 3 nights in May 2024
Response from Albana on May 23, 2024
Thank you so much for your great comments!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Thank you.
Stayed 2 nights in May 2024
Response from Albana on May 23, 2024
Thank you so much for your great comments!

10/10 Excellent

Salva

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Albana on May 23, 2024
Thank you for your great scoring !

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Albana on May 23, 2024
Thank you very much for your great scoring!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Albana on May 21, 2024
Thank you very much for yout time!

10/10 Excellent

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Albana on May 21, 2024
Greattly appreciated your kind scoring!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Albana on May 21, 2024
Thank you for your feedback!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The entire hotel and staff are very friendly. Excellent service and very good location.
Stayed 2 nights in May 2024
Response from Hyatt Place Schaumburg/Chicago on May 20, 2024
Thank You for your valuable feedback. Hope to see you soon in near future.

8/10 Good

Cathy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice clean Hotel but disappointed that there was no microwave in the room. Has a small refrigerator and sink but no microwave. Could not heat up take out which was disappointing.
Stayed 1 night in May 2024
Response from Hyatt Place Schaumburg/Chicago on May 20, 2024
Thank You for your valuable feedback. Hope to see you soon in near future.

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get property. Very large rooms for a family of 7!
Stayed 1 night in May 2024
Response from Hyatt Place Schaumburg/Chicago on May 20, 2024
Thank You for your valuable feedback. Hope to see you soon in near future.

8/10 Good

Lorraine M

Stayed 1 night in May 2024

10/10 Excellent

Tomas

Stayed 1 night in May 2024

10/10 Excellent

Andrea, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quiet spot! I stayed 5 nights during my business trip so i picked Hyatt Place. I love their spacious rooms and a small kitchenette section with a sink and fridge. My room was clean and in a great condition. The rooms get a bit stale smelling if the A/C unit does not run. The Staff was super friendly and helpful! Andrea, Toronto
Stayed 1 night in May 2024
Response from Hyatt Place Schaumburg/Chicago on May 4, 2024
Thank you for your valuable feedback. We appreciate .Hope to see you soon in near future.

10/10 Excellent

Andrea, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quiet spot! The rooms are clean and quite spacious, which I really like. Great for longer stays.
Stayed 4 nights in Apr 2024
Response from Hyatt Place Schaumburg/Chicago on May 4, 2024
Thank you for your valuable feedback. Hope to see you soon in near future

10/10 Excellent

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, quiet and clean. Staff that we engaged with were nice and helpful. Room with king bed was clean and comfortable. Loved that check-out was Noon instead of the standard 11am at most places. Didn't try the continental breakfast that was offered, so I can't provide a review on that part.
Stayed 1 night in Apr 2024
Response from Albana on Apr 30, 2024
Greatly Appreciated !

10/10 Excellent

Felecia

Traveled with family
It was clean
Stayed 2 nights in Apr 2024
Response from Albana on Apr 30, 2024
Thank you so much for your time!

8/10 Good

Cheryl

Stayed 4 nights in Apr 2024
Response from Albana on May 13, 2024
Thank you very much for completing our survey! If is anything we can do please let us know and we will be glad to help!

10/10 Excellent

May

Stayed 1 night in Apr 2024
Response from Hyatt Place Schaumburg/Chicago on May 12, 2024
Thank You for you valuable feedback.Hope to see you soon in a near future.

10/10 Excellent

Alan

Stayed 1 night in Apr 2024
Response from Hyatt Place Schaumburg/Chicago on May 12, 2024
Thank You for you valuable feedback.Hope to see you soon in a near future.

8/10 Good

Charles, Pinehurst

Traveled with partner
Liked: Cleanliness, staff & service
Good hotel some things like lights, faucets, etc do not work.
Stayed 1 night in Apr 2024
Response from Hyatt Place Schaumburg/Chicago on Apr 18, 2024
Thank You for your feedback. We appreciate your valuable time. Hope to see you soon in near future.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Albana on Apr 19, 2024
Thank you very much for your time! We appreciated your feedback!

8/10 Good

Lee, Green Bay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There is NO bar. They have 2 seats that you can get a drink at. It's attached to the check in desk. They alcohol choice limited and mainly Hyatt brand. No restaurant in walking distance. Choose the other Hyatt .5 miles and multiple restaurants and bar/restaurants. The lady checking in at same time also disappointed. She order some frozen chicken tenders. Please remove you have a bar.
Stayed 1 night in Apr 2024
Response from Albana on Apr 10, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

Sameer

Stayed 1 night in Apr 2024
Response from Albana on Apr 30, 2024
Thank you so much for your time!

10/10 Excellent

Cheryl, MADISON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable and clean
Stayed 1 night in Apr 2024
Response from Albana Gm on Apr 8, 2024
We truly appreciate your time!

2/10 Terrible

Sarah

Traveled with family and small children
Disliked: Staff & service
Booked a 2 double bed with sofa sleeper for myself and my 4 kids, ended up getting a king bed with no sofa sleeper, pretty sure we are breaking occupancy rules with 5 people for a room with just one bed, very disappointed, reservation staff told me I was welcome to cancel and find another hotel when my kids were already in the pool and all our stuff in the room. Unfortunate that this hotel Id being run this way.
Stayed 1 night in Apr 2024
Response from Albana on Apr 8, 2024
Please accept our sincere apologies for any inconveniences created !

10/10 Excellent

Christine

Stayed 9 nights in Mar 2024
Response from Albana on Apr 25, 2024
Thank you very much for your great scoring!!

6/10 Okay

Monica

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Iron was not up to date, the room should have had an kitchenette from what I was told. Limited towels
Stayed 1 night in Mar 2024
Response from Albana on Apr 4, 2024
Please accept our sincere apologies! Thank you so much for your time!

6/10 Okay

Rose

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was fine. Went to the pool and there was a musty odor and many pieces of hair floating. There are no microwaves in the room just one in the lobby.
Stayed 1 night in Mar 2024

4/10 Poor

Noemi

Traveled with family
Disliked: Cleanliness
Unfortunately, when I booked this room, I thought a double meant a queen size bed, but turns out a double is smaller than a queen bed. I spoke to someone at the front desk and they informed me that this particular location doesn’t have any queen beds. Only doubles, which kinda looks like a full-size bed and king size beds. I had no idea and I mentioned this to the front desk and they said if I would had booked through Hyatt, I would have received more description of the bed size and I replied with yes, but I would’ve had to pay double. So I ended up having to book another room because the beds were just way too small from my family. Be mindful of this .
Response from Albana Gm on Apr 1, 2024
Thank you very much for your feedback! Please accept our apologies from any inconveniences!

4/10 Poor

Amie

Stayed 1 night in Mar 2024
Response from Hyatt Place Schaumburg/Chicago on Apr 20, 2024
Thank You for your feedback. We appreciate your valuable time.

8/10 Good

Boone

Traveled with family and small children
Liked: Cleanliness, staff & service
Rooms were great, and breakfast very good! Pool area was very cold and could use updating.
Stayed 1 night in Mar 2024
Response from Albana on Mar 28, 2024
Thank you very much for your feedback! !

10/10 Excellent

Christy

Stayed 1 night in Mar 2024
Response from Hyatt Place Schaumburg/Chicago on Apr 15, 2024
Hello,Thank you for your feedback.We appreciate your kind words.Thank You for choosing us. Hope to see you again in near future.

4/10 Poor

Jazzmin

Heating in the room didn’t work properly
Stayed 2 nights in Mar 2024
Response from Albana on Mar 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Albana

10/10 Excellent

Ashlie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Stayed 2 nights in Mar 2024
Response from Albana on Mar 19, 2024
Thank you so much!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Soundproofing is excellent. They allow pets but you'd never know it. Customer service/front desk is very friendly and helpful. Free breakfast options are limited but food doesn't sit. It's made in small batches so always fresh. Eggs,sausage and pancakes. They even have almond milk for the cereal.
Stayed 2 nights in Mar 2024
Response from Albana Gm on Mar 15, 2024
Thank you very much for your great comments !

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the mall and lots of restaurants and sights nearby, would definitely come back again!
Stayed 3 nights in Mar 2024
Response from Albana Gm on Mar 13, 2024
We are very glad to know that you've enjoyed the stay with us!

10/10 Excellent

samat

Stayed 1 night in Feb 2024
Response from Albana on Mar 20, 2024
Thank you very much for your great scoring!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience for the price
This was an in town get away/not have to drive home after a late evening’s event. It was a nice room with a comfortable sitting area. The hotel was quiet even though it looked pretty full in the parking lot.
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 26, 2024
Thank you so much for your stay & feedback :))Best regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 24, 2024
Thank you so much for your stay & your feedback.We really appreciate :))Best regards,

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 20, 2024
Thank you so much for your stay & completing our guest survey!Best regards,

4/10 Poor

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First room we were given we couldn't even get into. They reset our keys saying that i probably erased them on accident but the reset keys still wouldn't open our room. So they assigned us a second room which we got into right away. Room was clean but was a sauna in the room. Temperature was at 76 so i tried to lower the temperature and we left to goto an event. Afterwards we came back and couldn't get into our new room. Went throughto whole you must have accidentally erased the keys. They ended up sending a employee to get us into our room. He got us into our room but the key system wasn't working for our door and our room was now 80. He couldn't get our lock working but at least got the room to cool down greatly. Once he left I guess the front desk called to talk to us but the room phone wasn't working so we couldn't verify who called. We elected to stay in the room because 1 it started to cool down and 2 we werenot planning to leave till morning. Well weshould have left our room was not sound proof in the slightest and kids chasing each other around in the hallway kept us up allnight. Safe to say me and my wife will never stay at a hyatt.
Stayed 1 night in Feb 2024
Response from Albana GM on Feb 19, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 18, 2024
Thank you so much for your stay & feedback :))

10/10 Excellent

richard, indian creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 16, 2024
Thank you so much for staying with us. We appreciate your feedback :))Best regards,

2/10 Terrible

Zachary

Stayed 2 nights in Feb 2024
Response from Albana on Mar 20, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.

10/10 Excellent

HOMER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 5, 2024
Thank you so much for your feedback.We really appreciate it :))Best regards,

10/10 Excellent

Yudi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel!
Its a nice experience for this hotel I booked for my friend.
Stayed 2 nights in Jan 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 5, 2024
Thank you so much for your feedback.We really appreciate it :))Best regards,

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Friendly front desk staff, clean rooms and decent breakfast. Will stay here again when we're in the area.
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 5, 2024
Thank you so much for your stay & your feedback :))

2/10 Terrible

Kevin

Disliked: Room comfort
Bed was terrible tried the sofa bed also could not sleep on it we ended up leaving at 12 pm also the heating unit was very loud plus it would get cold in the room then it would turn on and become very warm would never stay here again
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 5, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,

6/10 Okay

Plummer

Traveled with partner
Check-in was quick. Room layout was strange. The heater blew out cold air. The elevator floors had water on it each time I used it. Bathroom was very small. Food serving and reception areas are small.
Stayed 1 night in Feb 2024
Response from Ona ,Front Desk Manager Hyatt Place Chic on Feb 5, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,