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Reviews of Hotel Felix River North/Magnificent Mile

4 out of 5
Hotel Felix River North/Magnificent Mile
111 W Huron St, Chicago, IL

Reviews

8.0

Very Good

Rating 10 - Excellent. 448 out of 1017 reviews" "
Rating 8 - Good. 244 out of 1017 reviews" "
Rating 6 - Okay. 170 out of 1017 reviews" "
Rating 4 - Poor. 87 out of 1017 reviews" "
Rating 2 - Terrible. 68 out of 1017 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities
May prices for hotels in Chicago are out of control. The price for this room was very inflated. A basic room without any amenities. Not the best value. Bedside night light did not work and bathroom faucet dripped. The morning coffee and fruit was nice but for the price you’re better off staying across the street at Home 2. The only thing great about this hotel is location otherwise just average and VERY overpriced.
Stayed 2 nights in May 2024
Response from Courtney on May 26, 2024
Sorry that your experience wasn't the best. We appreciate your feedback. Thank you for staying at Hotel Felix.

8/10 Good

Susan

Liked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Suzanne, Charlotte

Traveled with partner
Disliked: Amenities
Just the bare bones. No counter space in the bathroom. Had to place makeup etc on the toilet. Very noisy in the hallways. No coffee or tea in the room. Never again.
Stayed 2 nights in May 2024
Response from Rigel on May 25, 2024
We are so sorry to hear about your experience at Hotel Felix. Hotel Felix is a boutique style hotel therefore the smaller amount of space offered in rooms. We offer free lattes and cappuccinos at the bar any time of the day if you ever need to quench the thirst.

10/10 Excellent

Shea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean! The staff was amazing. Definitely will stay there again
Stayed 1 night in May 2024
Response from Rigel on May 25, 2024
Thank you for your positive feedback. We hope to see you again soon!

8/10 Good

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Riverwalk, liked the design and decor, good atmosphere.
Stayed 2 nights in May 2024
Response from Rigel on May 24, 2024
Thank you for your positive feedback. We hope to see you again very soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in May 2024
Response from Rigel on May 24, 2024
Thank you for your positive feedback. We hope to see you again very soon!

2/10 Terrible

Karlotta

Traveled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There was a rat crawling in the vents visibly
Stayed 2 nights in May 2024
Response from R and C on May 23, 2024
Thank you for staying at Hotel Felix. We looked further into this matter and we had witnesses detest the claim. If you have physical evidence please feel free to reach out to the hotel so we can handle the matter accordingly.

8/10 Good

Izyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rigel on May 22, 2024
Thank you for your positive feedback we hope to see you again soon!

8/10 Good

Steve

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Rigel on May 22, 2024
Thank you for your positive feedback we hope to see you again soon!

6/10 Okay

Michelle

Just too average for the price. If it was less money and same details, I’d have a little more appreciation for it.
Stayed 4 nights in May 2024
Response from Rigel on May 22, 2024
We are so sorry to hear about your recent stay. Being a boutique style hotel, our rooms are smaller than other hotels. As for the prices surge due to availability and they always fluctuate.

10/10 Excellent

Tykirra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Being right in the middle of downtown this hotel was convenient in walking to wherever you needed to go as far as shopping and eating. However it is a little noisy in the middle of the night. Overall we had a great experience would definitely stay again!
Stayed 4 nights in May 2024
Response from Rigel on May 22, 2024
Thank you for your positive feedback we hope to see you again soon!

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this property. The staff were very accommodating and helped us with resolving our issues with Expedia. I would stay at this hotel the next time we are in Chicago.
Stayed 3 nights in May 2024
Response from Rigel on May 22, 2024
Thank you for your positive feedback we hope to see you again soon!

6/10 Okay

julia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Although extremely small quarters, it was clean and well maintained. The associates were professional and knowledgable. The rooms lacked a mini fridge and microwave. There was extremely loud music playing late in the neighborhood.
Stayed 1 night in May 2024
Response from Rigel on May 22, 2024
Thank you for your feedback. Being a boutique style hotel our rooms will be a bit smaller than any other hotel. Fridges are upon availability and we do not have microwaves for individual rooms but we have a communal microwave on the mezzanine floor.

6/10 Okay

Michelle

Just too basic for the price of other properties where you have more amenities.
Stayed 2 nights in May 2024
Response from Rigel on May 22, 2024
We are so sorry about your recent stay at Hotel Felix. We hope the next time you come and stay with us we can make it better.

8/10 Good

Robbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very small, no parking, not clear on nearby parking prices. However, staff great, beds comfortable. Quick response regarding broken tv. Great location.
Stayed 3 nights in May 2024
Response from Rigel on May 19, 2024
Thank you for your feedback on your overall trip. We are glad that everything went well on your trip. We hope to set up parking arrangements in the near future.

10/10 Excellent

Ricki

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a good location.
Stayed 2 nights in May 2024
Response from Rigel on May 19, 2024
Thank you for your positive feedback

10/10 Excellent

jolynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely and beautifully maintained. Our room was very comfortable and nicely furnished. We would definitely stay there again. Price was reasonable and while a bit removed from the busier areas, the quiet was wonderful
Stayed 1 night in May 2024
Response from Rigel on May 17, 2024
Thank you for your positive feedback. We hope to see you again soon!

4/10 Poor

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Guest room was not thoroughly cleaned. Bed frames were not compatible with mattresses. All furniture was damaged. White towels were stained with black hair, while washcloths had black stains. Both guests were blonde. Sink was broken in the bathroom, causing constant water flow. Toilet had difficulty flushing properly. Curtains had a brownish color substance on them. No parking available by the hotel. Paid $15 for 20 minutes of parking, $35 for overnight parking from 12:30 am to 10 am, and $22 for the use of Wi-Fi, breakfast, and gym. For $258 a night, I would choose a different hotel.
Stayed 1 night in May 2024
Response from R on May 18, 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping and engineering routines. We do not have any amenities for parking but we recommend the website Spothero.com for cheap parking in the area compared to flat rate parkin of 50/ per night. All amenities and fees are mentioned in the booking reservation.

6/10 Okay

Jill

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Rigel on May 17, 2024
Thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Rigel on May 17, 2024
Thank you for your positive feedback. We hope to see you again soon!

4/10 Poor

Marjorie

Disliked: Cleanliness, property conditions & facilities
The room smelled like urine, called the front desk, they brought up 2 different kinds of room deodorizing sprays. The one and ONLY USB charging port outlet was broken. Hallways needed vacuuming……., NOT impressed. We stay in Chicago once a month and have never stayed in the Felix before and will NOT again! One and done!
Stayed 1 night in May 2024
Response from rigel on May 18, 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping and engineering routines. We are a boutique style hotel, so all rooms will not look the same and have different layouts from one another.

4/10 Poor

Mia

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The hotel staff and service were good. Our room was disgusting. There was hair on the “new” towel, spider webs on the windows and ceiling, make up, hair and hair products from the previous guest that was not cleaned up properly. And the absolute worse thing we found a some sort of bug on the curtains ! Location of the hotel is great but wish I would have went with a different hotel, the pictures on the website are deceiving for sure.
Stayed 4 nights in May 2024
Response from Rigel on May 18, 2024
We are so sorry about you recent stay at Hotel Felix. We have enhanced the housekeeping routines. We are a boutique style hotel, so all rooms will not look the same and have different layouts from one another.

10/10 Excellent

Ricki

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in May 2024
Response from Rigel on May 17, 2024
Thank you for your positive feedback. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with family and small children, Traveled with group, Business traveler, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Apr 2024
Response from Rigel on May 12, 2024
Thank you for your positive feedback. We are glad you enjoyed your stay at Hotel Felix!

6/10 Okay

Celestial

Traveled with partner
Liked: Staff & service
The bathroom could have been cleaner, the air conditioning barely worked which made the room incredibly hot. The lobby is nice enough, and the staff is super friendly. The location is wonderful.
Stayed 4 nights in May 2024
Response from Rigel on May 11, 2024
Thank you for your feedback. We have enhanced our engineering and housekeeping teams to do some routine check ups in the rooms. We are glad that the overall experience was enjoyable. We hope to see you again!

10/10 Excellent

Dwayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Rigel on May 11, 2024
We are glad to hear that your experience was fantastic. We hope to see you again soon!

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind when we requested to extend our stay -they made sure we got the best value as well. The rooms are small but well maintained. Perfect for a small weekend trip!
Stayed 1 night in Mar 2024
Response from Rigel on May 11, 2024
We are glad to hear that your experience was fantastic. We are glad to hear the staff were super helpful during your stay. We hope to see you soon!

10/10 Excellent

Liane, Battle Ground

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Rigel on May 11, 2024
We are glad that Hotel Felix met your standards and were above and beyond.

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Rigel on May 11, 2024
Thank you for your positive feedback. We hope to see you again soon!

2/10 Terrible

Krishnadath

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 2 nights in May 2024
Response from Rigel on May 10, 2024
We are so sorry to hear about your experience at Hotel Felix. We hope we can remediate this the next time you come back to stay with us

10/10 Excellent

Cari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly
Stayed 1 night in May 2024
Response from Kylie Lebron on May 9, 2024
Thank you for choosing Hotel Felix! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

10/10 Excellent

KARLA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff are great, I had a great experience. My toom had a great view, I will definitely be booking again.
Stayed 4 nights in May 2024
Response from Kylie Lebron on May 9, 2024
Thank you for choosing Hotel Felix! We appreciate you taking the time to share your feedback. We hope to welcome you back again soon.

6/10 Okay

Jahleel

Liked: Cleanliness, staff & service, property conditions & facilities
That $75 fee is just a little too much y’all should redo how y’all policy fees are made.
Stayed 1 night in May 2024
Response from Kylie Lebron on May 9, 2024
Thank you for your feedback. Our 75 incidental charge is just a hold at check in that is required in case of any incidentals charged to the room and is returned upon check out if there are no charges. We plan on changing this amount to 100 in the near future.

6/10 Okay

Sharon

Traveled with partner
Liked: Cleanliness, staff & service
The room was small, it was in an older building, but was renovated. There was no temporary parking for unloading during our visit, it may be due from the construction working in the area. The parking garage was nearby and was expensive for overnight parking.
Stayed 1 night in May 2024
Response from Kylie Lebron on May 9, 2024
Thank you for sharing your feedback. We do apologize about our loading zone. We are doing construction and the huge bin is taking up most of our space, but we do have a loading zone for our guests to use when available.

6/10 Okay

Kyah

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Rigel on May 10, 2024
Thank you for sharing your experience. We hope that next time we can meet your stay a 5/5.

6/10 Okay

Arunee, Trophy club

Traveled with family
There is no parking at hotel. There is $35 near by but still not at the hotel. The room is clean but very strong air spray. Also I booked and prepaid through Expedia but hotel will charge extra $25 per room.
Stayed 1 night in May 2024
Response from Rigel on May 7, 2024
Thank you for sharing your experience about Hotel Felix. Hopefully in the near future we will set up a form of parking that will include parking. We have enhanced staff training to mention the resort fees that are still owed at property as they are mentioned when the reservations are booked. We hope to see you again soon!

10/10 Excellent

Ravenn

Stayed 1 night in Apr 2024

4/10 Poor

Lorena

Traveled with group
Liked: Cleanliness
$22 daily fee was not noted before booking. Cable in room did not work both nights and the rooms around us were very loud and noisy.
Stayed 2 nights in May 2024
Response from Rigel on May 7, 2024
We are so sorry to hear about your experience at Hotel Felix. The 22 Resort Fee is mentioned in the pricing that is owed at property. We will have engineering check all cables to for the turnover of rooms. Whenever there is loud guests please always let the front desk know so the agents can go check up on the rooms that were making loud noises. We will do better to set up quiet hours.

2/10 Terrible

Odalys

Stayed 2 nights in Jan 2024
Response from Courtney on May 26, 2024
Sorry your experience wasn't the greatest. If you would like to reach out to the hotel to let us know what we can do better to improve next time, we would appreciate it. Thank you for staying at Hotel Felix.

8/10 Good

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the many restaurants near by.
Stayed 3 nights in Apr 2024
Response from Rigel on May 5, 2024
Thank you for sharing your experience. We are glad that our location is fantastic being around Mag Mile and a variety of restaurants!

10/10 Excellent

Virginia

Stayed 1 night in Mar 2024
Response from Rigel on May 7, 2024
Thank you for sharing for your experience! We hope to see you again soon!

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Nice clean hotel. Needs some maintenance, very low water pressure. Safe neighborhood and great vending options on every floor.
Stayed 1 night in May 2024
Response from Rigel on May 4, 2024
Thank you for letting us know about the water pressure we will have our engineering look at the water pressure. We are glad you enjoyed the stay at Hotel Felix. We hope to see you again.

10/10 Excellent

Sharet

Very convenient and cheap
Stayed 1 night in Mar 2024
Response from Rigel on May 3, 2024
Thank you for your positive feedback. We are glad that you were able to get the most out of our fantastic prices.

10/10 Excellent

Antonia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here! No complaints what so ever!
Stayed 3 nights in Apr 2024
Response from Rigel on May 1, 2024
Thank you so much for your positive feedback. We hope to see you again very soon with the exceptional experience we offer at Hotel Felix!

8/10 Good

Simon

Stayed 4 nights in Apr 2024
Response from Rigel on May 22, 2024
Thank you for your feedback!

10/10 Excellent

Rynika

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel perfect location while visiting the chi town!
Stayed 2 nights in Apr 2024
Response from Rigel on Apr 30, 2024
Thank you for your lovely review about Hotel Felix and the experience you had in the city. We hope to see you again very soon!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Rigel on Apr 30, 2024
Thank you for your positive feedback. We hope to see you again very soon!

8/10 Good

Christy, Cameron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There should be a fridge in the rooms. Stayed 3 nights and couldnt keep anything. Frustrating. Otherwise a great stay.
Stayed 3 nights in Apr 2024
Response from Rigel on Apr 29, 2024
Thank you for sharing your experience with us Christy. We do sincerely apologize that you could not get a fridge in your room. Hotel Felix has such a limited amount of fridges upon request. We are working on ways to get more fridges in every room.

4/10 Poor

Alizae

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Advertised that they have free parking but they do not, had to pay 67 dollars to park for a day
Stayed 1 night in Apr 2024
Response from Rigel on Apr 29, 2024
We are so sorry to hear about the parking situation. Hotel Felix does not have any parking associated at the time. What is recommended for the next time is using third- party websites like spothero and parkwhiz to find cheaper parking. We are working on figuring out how to establish parking at Hotel Felix.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Walking distance to different accommodation
Stayed 3 nights in Apr 2024
Response from Rigel on Apr 28, 2024
Thank you for sharing your experience at Hotel Felix. We hope to see you again very soon.