Exterior
Check availability

Reviews of Holiday Inn Express & Suites Chicago O'Hare Airport, an IHG Hotel

3 out of 5
Holiday Inn Express & Suites Chicago O'Hare Airport, an IHG Hotel
3001 South Mannheim Road, Des Plaines, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 678 out of 1015 reviews" "
Rating 8 - Good. 199 out of 1015 reviews" "
Rating 6 - Okay. 71 out of 1015 reviews" "
Rating 4 - Poor. 37 out of 1015 reviews" "
Rating 2 - Terrible. 30 out of 1015 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Omotayo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean environment I love it hope to come back again
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with a full lot, you still find parking. Friendly staff ready to assist, even with a line. Simple directions and facilities. Room was clean and ready for guest.
Stayed 1 night in May 2024

10/10 Excellent

BECKI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2024

8/10 Good

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well maintained. The free breakfast saved me a lot of money and time. The fitness area has missing pairs of 10, 15, 20, and 25 pound dumbbells. When I mentioned this front desk, I was told the weights were missing for a long time. The weights need to be replaced. The temperature in the fitness room was locked in at 78 degrees Fahrenheit, which is too I enjoyed my stay.
Stayed 4 nights in May 2024

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, up to date facility, easy access to rental car and airport, no shuttle or in room coffee
Stayed 2 nights in May 2024

10/10 Excellent

myungnam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 2 nights in May 2024

6/10 Okay

THOMAS, CARY

Business traveler
Liked: Cleanliness
Tv signal was poor No courtesy glass of water was provided I had to wait app 10 mts at reception to get checked in The shuttle service driver was arrogant Quite place Well maintained and clean
Stayed 1 night in May 2024

10/10 Excellent

Moncerrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Theresa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, staff was friendly, room was very nice. Parking was easy and didn't have to pay extra for it, which isn't the case with alot of them in the area. Our only issue was with the people in the rooms above were stomping about in the wee hours. Which of course is not the hotels fault. Otherwise it was a nice stay.
Stayed 1 night in May 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Zaylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Sarah K., Chapel Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

min jin

Disliked: Cleanliness, staff & service, property conditions & facilities
It was the worst experience ever, Malissa the front desk staff didn’t know what she’s doing and lied about payment & they didn’t even have enough key card to give out to the customers. They should give out 2 keys when 2 ppl checked in and the property requires 1key to turn the lights on. Plus the sheets were so dirty, look like someone peed. We checked in Friday @1:30 am and had to check out on Saturday @8:30 am i rather sleep in the car than staying there and paying $300/night.
Stayed 2 nights in May 2024

10/10 Excellent

Zachary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 3 nights in May 2024

6/10 Okay

Liria

Traveled with family
Had few problems with the keys
Stayed 2 nights in May 2024

10/10 Excellent

Shangzhen

Stayed 1 night in May 2024

10/10 Excellent

MINERVA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Luchina

Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Justina- General Manager on May 14, 2024
Thank you for taking the time to provide us with a review. I do see that your reservation was never checked in to our hotel. Can you help us understand your negative experience with us?

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 1 night in May 2024

10/10 Excellent

Raghuram

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in May 2024

10/10 Excellent

Arish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and affordable. Breakfast was decent and staff and service were amazing. Definitely worth the price and location.
Stayed 3 nights in May 2024

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient
Stayed 1 night in May 2024

2/10 Terrible

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Most lights and hair dryer did not work.
Stayed 7 nights in Apr 2024

10/10 Excellent

Dan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really quite helpful.
Stayed 1 night in May 2024

10/10 Excellent

Jamie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff checked up after checking in and even asked if we needed recommendations for dinner. Very helpful!
Stayed 1 night in May 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Comfortable. Quiet. Excellent Service.
Stayed 1 night in May 2024

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Apr 2024

10/10 Excellent

austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Claudia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay near convention center and casino
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean - staff were helpful - breakfast was perfect
Stayed 2 nights in Apr 2024

10/10 Excellent

Elke

Business traveler, Traveled with partner
Clean, spacious room, good breakfast variety , best coffee
Stayed 1 night in May 2024

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yesenia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Randall

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gerald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 2 nights in Apr 2024

10/10 Excellent

Abiba

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were sooo nice & helpful!! Hotel was clean & smelled really good. Also, walking distance to stores & restaurants! 10/10 experience
Stayed 3 nights in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Leizl

Disliked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The breakfast was nice. Staff was so incredibly helpful. We appreciated their help!!
Stayed 1 night in Apr 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Everything top notch
Stayed 1 night in Apr 2024

10/10 Excellent

Rathwan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean. Big rooms. The 20 a day parking was a little down side to the stay. But still worth it
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Apr 2024

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe environment. Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024

10/10 Excellent

Natalee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not bad
Stayed 2 nights in Apr 2024

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! I highly recommend
Stayed 1 night in Apr 2024