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Reviews of Hilton Garden Inn Chicago Downtown Riverwalk

3 out of 5
Hilton Garden Inn Chicago Downtown Riverwalk
66 East Wacker Place, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1193 out of 1894 reviews" "
Rating 8 - Good. 462 out of 1894 reviews" "
Rating 6 - Okay. 130 out of 1894 reviews" "
Rating 4 - Poor. 53 out of 1894 reviews" "
Rating 2 - Terrible. 56 out of 1894 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at a great value!
Stayed 2 nights in May 2024

10/10 Excellent

Mayra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came into the city for a festival. Our stay was the perfect location to food and within walking distance to festival. It was a smooth quick check in process. Valet parking made it easy for us to get in since we are not familiar with parking in the area. I
Stayed 3 nights in May 2024
Response from Joshua on May 27, 2024
Thank you so much for I hope you come back to visit us!

10/10 Excellent

Faviola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 1 night in May 2024
Response from Joshua on May 27, 2024
Thank you so much, I hope you come back to visit us!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Chicago. Hotel was nice, staff was friendly an very helpful. Area was great. Lots to see and do.
Stayed 1 night in May 2024
Response from Joshua on May 27, 2024
Thank you for your kind review!

6/10 Okay

Mercedes

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff at check out was nice. No issues with staff at checkout. I was frustrated at check in. Female staff called us over to check in only to continue having a full on conversation with another staff and completely ignore us despite her calling us over to “check us in”.
Stayed 2 nights in May 2024
Response from Joshua on May 27, 2024
I do apologize for the inconvenience, even though your stay wasn't as perfect as I would have liked it to be, I still hope that you choose us for your stay next time you are in Chicago.

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joshua on May 27, 2024
Thank you

10/10 Excellent

Shai

Liked: Cleanliness, property conditions & facilities
Great location. Great staff
Stayed 3 nights in May 2024
Response from Joshua on May 27, 2024
Thank you

8/10 Good

Marsha

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Joshua on May 27, 2024
Thank you

2/10 Terrible

Helen

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Joshua on May 27, 2024
So sorry that you didn't enjoy your stay with us. I hope that doesn't prevent you from staying with us again, so we can get it right next time.

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance and easy valet parking
Stayed 1 night in May 2024
Response from Joshua on May 27, 2024
Thank you so much.

10/10 Excellent

Itzel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Joshua on May 27, 2024
Thank you so much

8/10 Good

yunxiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient location close to everything
Stayed 1 night in May 2024
Response from Joshua on May 27, 2024
Thank you so much

8/10 Good

Liliana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in May 2024
Response from Joshua on May 27, 2024
Thank you, I hope you choose to stay with us again.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Diego

Disliked: Staff & service
Policies suck
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very convenient to everywhere! Parking is a con, but that is everywhere in Chicago.
Stayed 3 nights in May 2024

6/10 Okay

Swaleh

Liked: Property conditions & facilities
Too noisy. Couldn’t sleep at night even though we were on 24th floor
Stayed 1 night in May 2024

10/10 Excellent

Ko Un

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we could walk around the chicago river.
Stayed 2 nights in May 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, staff was very friendly, and it was very convenient to shopping.
Stayed 3 nights in May 2024

6/10 Okay

Caroline, LAWRENCE

Traveled with partner
Liked: Cleanliness
Small rooms. Old beds. Slight mildew smell. Great location.
Stayed 2 nights in May 2024

10/10 Excellent

GERMAN A CARIAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness
Good location
Stayed 5 nights in May 2024

8/10 Good

Karol

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Liza

Stayed 3 nights in Mar 2024

10/10 Excellent

Luciana

Liked: Amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024

10/10 Excellent

Sheneen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything.
Stayed 1 night in May 2024

8/10 Good

Will

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the river. Walk to everything in downtown Chicago.
Stayed 2 nights in May 2024

8/10 Good

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location by riverwalk and Michigan Avenue. Room was clean and quiet.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael Eugene, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Denet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant, parking was a bit frustrating.
Stayed 1 night in May 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Catriel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Nice area to walk around
Stayed 2 nights in Apr 2024

10/10 Excellent

nayeli

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are gentle and the place was clean and neat.
Stayed 3 nights in Apr 2024

8/10 Good

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was priced reasonably and offered a very convenient location for me. Staff was friendly and efficient and my was room was spacious and clean
Stayed 5 nights in Apr 2024

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Stayed 1 night in Apr 2024
Response from Joshua on May 27, 2024
Thank you, I hope you choose to stay with us again.

10/10 Excellent

weng kee, los angeles

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location and lucky yo have a magnificent window view! Highly recommended; Expedia was about $50 cheaper than the same type of room at Hilton website.
Stayed 1 night in Apr 2024

10/10 Excellent

Vincent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Krystin

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Room and stay was great. Valet made me late the morning I was trying to leave. Need a better system because I had to wait 45 minutes for my car. The valet responded saying they would get my car but when I arrived downstairs 15 minutes after texting my car was not there. I had to walk next door and wait 5 minutes for someone to let me in since it was locked. Only to find out the attendant was sleep. The hotel needs their own valet person.
Stayed 1 night in Mar 2024

10/10 Excellent

Shu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and enjoyable experience
Stayed 2 nights in Apr 2024

8/10 Good

Ted

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located to Michigan Ave and State street and Grant park for ease of walking anywhere. It isn’t a fancy hotel with elaborate lobby but that isn’t why I came to Chicago.
Stayed 1 night in Apr 2024

6/10 Okay

Krzysztof, Farmington

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Lea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a few nights and the staff and location were great!
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice and clean, pleasant staff!
Stayed 3 nights in Apr 2024

10/10 Excellent

Sora, san antonio

Stayed 3 nights in Apr 2024
Response from Joshua on May 27, 2024
Thank you, I hope you choose to stay with us again.

6/10 Okay

Mohit

Stayed 1 night in Apr 2024

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Panagiotis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but when it comes to getting service there was always something missing from the table (i was there for a 3-day conference) and the staff were not helpful to make things right.
Stayed 1 night in Apr 2024