2 restaurants, breakfast, lunch, dinner served; American cuisine
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Reviews of Chicago Athletic Association, a Hyatt Hotel

4.5 out of 5
Chicago Athletic Association, a Hyatt Hotel
12 South Michigan Avenue, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 183 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 17 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Serena G. on May 1, 2024
Richard, Thank you for your review!

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place with so much history.
Stayed 2 nights in Apr 2024
Response from Kristen K. on Apr 29, 2024
Thank you and come back soon!

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely wonderful hotel with excellent staff. It is so well located and we thoroughly enjoyed everything about this beautiful place.
Stayed 5 nights in Apr 2024
Response from Serena G. on Apr 23, 2024
Marilyn, Thank you kindly for your review! We are excited to hear you enjoyed everything about our beautiful location. We hope to welcome you back in the future!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly. Great central location to major attractions and public transport. I will definately stay here again.
Stayed 3 nights in Apr 2024
Response from Serena G. on Apr 16, 2024
Becky, Thank you for your review! We appreciate your choosing CAA as your place of stay and hope to welcome you back in the future.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Very nicely renovated landmark in great location
Stayed 2 nights in Apr 2024
Response from JP Cook on Apr 7, 2024
Thank you

10/10 Excellent

Pamela

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from JP Cook on Apr 7, 2024
Thank you!

8/10 Good

Johanna

Stayed 1 night in Apr 2024
Response from JP Cook on Apr 23, 2024
Thank you we are sorry that this was not a perfect experience. We hope that we can welcome you back soon as I know we have so much to offer.

10/10 Excellent

Beth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and lots of things within the property and nearby.
Stayed 4 nights in Mar 2024
Response from JP Cook on Mar 31, 2024
Thank you!

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chicago Athletic Association is incredible. The hotel itself has so many things to do that you could honestly spend the entire night exploring inside the building and never get bored. The structure of the hotel itself is beautifully built, unique, and fascinating. The staff was friendly, welcoming, and professional. The location is right across the street from Millennium Park and the lake is just beyond that. It's a great location and a great hotel. We had a wonderful time and would love to return!!
Stayed 1 night in Mar 2024
Response from Serena G. on Mar 28, 2024
Monica, Thank you for your review, we really appreciate it. We're glad you enjoyed your stay with us and what our hotel has to offer. We hope to welcome you back in the future to experience summer at CAA. Keep an eye on our website for future fun.

10/10 Excellent

Stephen, Providence

Traveled with partner
Beautiful lo by
Stayed 2 nights in Mar 2024
Response from Serena G. on Mar 28, 2024
Hello Stephen, Thank you for leaving a review! We absolutely love our lobby, too! Nothing like cozying up by the fireplace. We hope to welcome you back in the future.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning hotel with gorgeous common spaces and interesting events on offer (one is a tour highlighting the history of the CAA, which we were unable to take this time, but hope to do another time), in a fabulous location (basically right across from the Art Institute of Chicago). The staff was terrific, too! Just be aware of resort fees surreptitiously added on by "third party" vendors (as we learned when checking out). These fees were to cover a couple of glasses of "complimentary" Prosecco, WIFI, use of bicycles and who knows what else that we were neither informed of upon check-in, nor used. The management kindly waived them when we pointed this out. Did I mention the staff was awesome?! Would definitely stay at the CAA again!
Stayed 3 nights in Mar 2024
Response from Serena G. on Mar 25, 2024
Hello Christine, Thank you kindly for your review. We really appreciate the candor and kind words. In the future with booking through us, all of the amenities that falls under the "Destination Fee" is listed on our website. We keep it up there so no one is caught off guard at check out when they see this charge. Thank you for having so much patience with us, we're glad to assist with anything. Please come back again.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous, quirky hotel ! Loved my 5 day stay there. Great choice of bars in the hotel. We enjoyed Cindy’s and the atmosphere in the Sports bar on St Patrick’s day was electric . Would have liked our stay to be a bit cheaper but it is in a perfect position in an amazing American city. Get what you pay for !!!
Stayed 5 nights in Mar 2024
Response from Serena G. on Mar 24, 2024
Barbara, thank you so much for your wonderful review! We really appreciate your business and love for our hotel. Are you a World of Hyatt member? If not, sign up for a free membership and gain points for every Hyatt stay; this could lead to discounts on nights, spa days, and more! We hope to welcome you again in the future.

10/10 Excellent

Gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Great property with many amenities only disappointment was no coffee maker in room (instant coffee and tea provided) for the first quick coffee of the morning.
Stayed 4 nights in Mar 2024
Response from JP Cook on Mar 19, 2024
Thank you so much for this feedback we are truly happy that you enjoyed your stay with us.

10/10 Excellent

Dara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture was fantastic, and there’s a roller skating rink inside which was fun. The rooms are very comfortable with plenty of space.
Stayed 2 nights in Jan 2024
Response from Serena G on Mar 17, 2024
Dara, Thank you for your review! We hope to have you back soon.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, comfortable and clean room, nice common areas and rooftop bar/restaurant.
Stayed 4 nights in Mar 2024
Response from JP Cook on Mar 15, 2024
Thank you so much for this feedback!

8/10 Good

Cory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property very busy common areas
Stayed 1 night in Mar 2024
Response from Kristen K. on Mar 5, 2024
Thank you!

10/10 Excellent

Joe

Stayed 1 night in Mar 2024
Response from JP Cook on Mar 24, 2024
Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristen K. on Mar 5, 2024
Thank you!

10/10 Excellent

Telesforo

Stayed 1 night in Feb 2024
Response from Serena G. on Mar 21, 2024
Telesforo, Thank you for your amazing review!

6/10 Okay

Amber

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful place to stay and there is plenty to do on the property and around. The lobby and game room are beautiful and classy. Our only downside was that the room was VERY hot. The thermostat cannot be adjusted because of the age of the building. We did call the front desk and they suggested we open our window (which doesn’t open), turn off the unit (which didn’t help) or we can switch rooms. We decided to just stick it out and stay in the room but otherwise, it was a lovely stay.
Stayed 1 night in Feb 2024
Response from Kristen K. on Feb 26, 2024
Thank you for the feedback from your recent stay with us! We are pleased to share that we recently went through an update and the thermostat can be adjusted in guestrooms however we are terribly sorry you were not properly informed during your stay. We hope to have an opportunity to welcome you back!

10/10 Excellent

Johanna

Stayed 1 night in Feb 2024
Response from Serena G. on Mar 21, 2024
Johanna, Thank you for your amazing review!

4/10 Poor

Christine

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from JP Cook on Feb 21, 2024
We are truly sorry that this was not a good hotel experience for you.

10/10 Excellent

Lisa

Stayed 2 nights in Feb 2024
Response from Serena G. on Mar 21, 2024
Lisa, Thank you for your amazing review!

10/10 Excellent

April

Stayed 1 night in Feb 2024
Response from Serena G. on Mar 21, 2024
April, Thank you for your amazing review!

2/10 Terrible

Yan, Kirkwood

Stayed 1 night in Feb 2024
Response from Serena G. on Mar 21, 2024
Yan, We're sorry to hear that we were not able to exceed your expectations. We would appreciate it if you had a moment to share feedback so we may continue to improve our services.

10/10 Excellent

Kathy

Traveled with partner
I absolutely love the ambiance of this historical hotel. There is so much do do, between the game room, delicious dining at the Cherry Circle room, several unique bars in the facility including Cindy’s rooftop bar overlooking Millennium Park. My only disappointment was paying extra to overlook Millenium Park, only to find out that the windows were blocked by the trim on the outside of the building.
Stayed 1 night in Jan 2024
Response from Kristen K. on Jan 30, 2024
Thank you and come back soon!

8/10 Good

Zaven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen K. on Jan 30, 2024
Thank you!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kristen K. on Jan 25, 2024
Thank you!

8/10 Good

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could smell the burgers from shake shack in my room in the morning 7am on the 7th floor - and throughout all hallways. It was a very strong smell.
Stayed 1 night in Jan 2024
Response from Kristen K. on Jan 25, 2024
We are sorry to hear the smell from Shake Shack was smelt in the rooms. We are looking into this matter and hope to welcome you back soon!

8/10 Good

Rocio

Stayed 2 nights in Jan 2024
Response from Kristen K. on Jan 25, 2024
Thank you!

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristen K. on Jan 22, 2024
Thank you!

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Kristen K. on Jan 17, 2024
Thank you!

10/10 Excellent

Suzanne

Business traveler
Stayed 2 nights in Jan 2024
Response from Kristen K. on Jan 17, 2024
Thank you!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this luxurious, historic hotel. We were unexpectedly upgraded to a larger, better room. Staff was friendly and helpful. The design, attention to detail, and the vibe of the place was consistently curated to a level one rarely sees in a hotel. The only shortcoming was that there was a gap between the wall and the shower glass panel allowing water to spray onto the bathroom floor.
Stayed 2 nights in Jan 2024
Response from Kristen K. on Jan 12, 2024
Thank you and come back soon!

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very ornate hotel. Very pretty! Staff was friendly and very accommodating. We will definitely stay again.
Stayed 1 night in Dec 2023
Response from Kristen K. on Jan 9, 2024
Thank you and come back soon!

8/10 Good

Katherin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms on smaller side but otherwise wonderful stay! Would stay here again
Stayed 2 nights in Dec 2023
Response from Kristen K. on Jan 8, 2024
Thank you and we hope to welcome you back soon!

8/10 Good

Kathryn, Toronto

Stayed 3 nights in Dec 2023
Response from Kristen K. on Jan 8, 2024
Thank you!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water leaking outside the bathtub when you shower because there’s no shower curtain or separtion glass was not built properly to avoid water splattered at the side corner
Stayed 2 nights in Dec 2023
Response from Kristen K. on Jan 9, 2024
Thank you for sharing this feedback. We have shared this with out leadership team as we continue to work towards a resolution. We hope to have a chance to welcome you back in the near future!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristen K. on Jan 8, 2024
Thank you!

10/10 Excellent

Lou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight
Stay was great and relaxing. Thanks for taking care of our dog, Nora. It was wonderful finding a pet-friendly property. We did find the showers leaked water on to the floor through small gap between the glass and wall. Made a mess but easily cleaned up.
Stayed 1 night in Jan 2024
Response from Kristen K. on Jan 8, 2024
Thank you and we hope to welcome you back soon!

10/10 Excellent

David

Stayed 4 nights in Dec 2023
Response from Kristen K. on Jan 8, 2024
Thank you!

4/10 Poor

Audrey Ying Xue

Disliked: Property conditions & facilities
The hot and cold on the shower handle is reversed. There’s a random roll of toilet paper on the ground. The windowsill is dusty. The game room and Cindy’s rooftop bar is great.
Stayed 1 night in Dec 2023
Response from Kristen K. on Jan 8, 2024
Thank you for leaving feedback. We have shared your feedback directly with our Director of Engineering and Director of Housekeeping to address immediately. We hope to have the chance to welcome you back in the near future.

8/10 Good

Gwendolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property and we enjoyed our stay. However, I didn’t feel like I was recognized as a Discoverist Hyatt member at this property. No free bottled water or preferred room.
Stayed 3 nights in Dec 2023
Response from Serena G. on Jan 1, 2024
Hello Gwendolyn, Thank you for your candor. We appreciate you choosing CAA as your place of choice and glad you enjoyed your stay with us. I'm sorry to hear that you felt you weren't recognized as a Discoverist. It is important for us to make sure that you are acknowledged and taken great care of. As you know, rooms are based on availability, so we're very sorry we couldn't hold expectations. We also have complimentary glass bottles of water in every room, sorry to hear you didn't have one. Please know for next time you can ALWAYS contact the front desk for anything, we'd be happy to assist in any way we can so that you stay is perfect.

2/10 Terrible

Lisa Ashley

Stayed 1 night in Dec 2023
Response from Serena G. on Jan 3, 2024
Lisa Ashley, We're sorry to see your review. We hope that we are able to make up for this next time you're with us. Would you mind letting us know how we could've made your stay any better?

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Serena G on Jan 1, 2024
Maria, Thank you for your wonderful review! We hope you really enjoyed your stay with us and we hope to have you back in the future! Happy New Year!

10/10 Excellent

Lalaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kristen K. on Jan 8, 2024
Thank you and come back soon!

4/10 Poor

G

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The reason I stayed at this property was the game room that allowed my sons, ages 18 and 19 to play pool etc. with me in a bar area. One of the games we were looking forward to was the golf simulator. We were to have up to one hour using this game for free. I called the front desk to reserve and then transferred me to the game room phone. The staff did not answer the phone even after several attempts. I decided to make it easier and went down to the game room to reserve the golf simulator. The staff at the gameroom eventually figured out I had to go to a third party reservation site. I did so, but could not find our how to reserve the golf simulator. the third party site is actually to reserve a table at a restaurant. i went back down to the front desk and the ladies more or less laughed and sent me to a bartender who had no idea why they would send me to him. the bartender figured out how to go to the hotels website and reserve. i went to the hotel website and searched and searched for the gold simulator. I finally found it under the "dine" tab. why would golf be under dinning and libations? This took me to the third party site and i finally was told to enter 'top golf'. why could not one person know how to reserve this game? not one. i had to run all over the place and ask multiple people one simple question, a question you would think they would get all the time. I went to reserve my one hour, but your third party reservation company is only built to take dinning reserv
Stayed 3 nights in Dec 2023
Response from Kristen K. on Jan 9, 2024
We are terribly sorry we failed to create a more seamless experience for your when it came to booking Top Golf. Please know we are taking this as a learning opportunity for both the team at the front desk and the team in the Game Room and ensuring everyone is fully aware of the proper procedures. We apologize the stay was less than expected however we hope we will have the opportunity to welcome you back in the near future.

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and valet parking all went very well. Great place to stay!!
Stayed 1 night in Dec 2023
Response from Serena G. on Jan 1, 2024
Hi James, Thank you for your positive feedback! I will be happy to share with our respective teams! We hope to have you back in the future, check our website for activities so you can plan your amazing weekend. Happy New Year!

6/10 Okay

Jack

Traveled with partner
Liked: Cleanliness
Overly crowded common areas. Staff left our room door unlocked and ajar after cleaning and had been left like that for several hours. Charged amenity fees that were not disclosed in original booking. Overall left very unsatisfied and wish I had stayed somewhere else. Very un-relaxing and disappointing experience.
Stayed 2 nights in Dec 2023
Response from Kristen K. on Jan 8, 2024
We are sorry to learn the stay failed to exceed expectations and have reached out to you directly. We hope to hear from you soon.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have fallen in love with The Chicago Athletic Association as our go-to 'staycation' in Chicago. It has such a great vibe and atomosphere. The staff is amazing, the place is beautiful and historic. We love Cindy's Rooftop and The Gage and the Art Institute and it is all right there.
Stayed 1 night in Dec 2023
Response from Serena G. on Jan 1, 2024
Jill, Thank you for your wonderful review! We are pretty lucky to be in such a prime and convenient location in Chicago. We hope to have you back again for another great 'staycation' in the Windy City. Check out our website for future fun activities to plan around. Happy New Year!