2 restaurants, breakfast, lunch, dinner served; British cuisine
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Reviews of Grosvenor Pulford Hotel & Spa

4 out of 5
Grosvenor Pulford Hotel & Spa
Wrexham Road, Pulford, Chester, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 979 reviews" "
Rating 8 - Good. 234 out of 979 reviews" "
Rating 6 - Okay. 76 out of 979 reviews" "
Rating 4 - Poor. 42 out of 979 reviews" "
Rating 2 - Terrible. 28 out of 979 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

MARK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated, spotlessly clean and the food was fantastic, my wife had ribeye steak and said it was the best she had ever had, including well known steak houses, so that says a lot.
Stayed 1 night in May 2024

10/10 Excellent

Jenna

Liked: Cleanliness, property conditions & facilities
Lovely food Palm Court restaurant was lovely Reception could do with more service training, not very friendly or helpful
Stayed 1 night in Apr 2024

6/10 Okay

Ian

Stayed 1 night in May 2024

10/10 Excellent

Gareth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel room
Stayed 1 night in May 2024

6/10 Okay

Rebecca

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel fitted out really nicely. The food in Nelsons was really good and we enjoyed the breakfast also. We stayed because it is dog friendly and the room was immaculate. No sign another dog had been in there at all. Would stay again.
Stayed 1 night in May 2024

10/10 Excellent

Fay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and cocktails were spot on
Stayed 1 night in May 2024

8/10 Good

Shashi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, well maintained, staff attentive and helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Michelle

Traveled with family
Liked: Staff & service, property conditions & facilities
Beautifully decorated , attention to detail is sometimes lacking. Fabulous restaurant and food
Stayed 1 night in Apr 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problem
Stayed 1 night in Apr 2024

10/10 Excellent

Curtis

Stayed 1 night in Apr 2024

8/10 Good

Ella

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Tanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay , well worth a visit. I shall be returning.
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Tony

Traveled with partner
Disliked: Staff & service
The hotel computer got hacked and sent a message through Expedia’s chat system and scammed me of £180. These things happen unfortunately, but the hotel couldn’t care less, never asked me for any details, just said contact bank. No “sorry”/“drink on the house” or anything. The room’s walls and doors where paper thin - could hear every conversation in the rooms next door, above and in the corridor, plus all the doors slamming shoot. Not a great anniversary stay. I’d mentioned to the hotel in advance it was anniversary-they said they were honoured we’d chosen to celebrate at their hotel… evidently not as there was no welcome, or even a note in our room - very poor service. Food and service in the pub was nice though.
Stayed 1 night in Apr 2024

10/10 Excellent

Alun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent facilities and also great for children
Stayed 1 night in Mar 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay although the window of our room looked onto the Palm Court restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Lawrence

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ann-Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room, beautiful bar/restaurant with exceptional ambiance.
Stayed 1 night in Mar 2024

10/10 Excellent

Emma

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our third stay and deffo won’t be the last. We love it here.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Stayed 2 nights in Dec 2023

6/10 Okay

Sadie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful relaxing stay
A lovely stay at this hotel. The pool and spa were very relaxing. One small negative is that we stayed 3 nights and the tea and coffee supplies were not replenished after the first night which meant we had to approach reception who were very efficient and dealt with our request straight away. The hotel receptionists were very friendly and approachable too. The hotel foyer was beautiful and in a great location for Cheshire Oaks which was a 20 minute drive. We would definitely book the hotel again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicola

Traveled with family
Liked: Amenities
Loved everything
Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property, from the minute I walked into reception to walking out everything was just brilliant, used the spa facilities which were a nice treat and ate in bother the bistro and the main restaurant which were both superb! Our room was something special and really had the wow factor. Will definitely be visiting again
Stayed 1 night in Feb 2024

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

CAROL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent trip short stay
Stayed 1 night in Feb 2024

8/10 Good

Victoria

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Siraj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont miss this !
Excellent location, brilliant facilities, friendly and responsive staff. Highly recommended
Stayed 1 night in Feb 2024

4/10 Poor

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good food however noise a massive issue
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Yvonne

Traveled with family
Hotel and room, stylish and comfortable, restaurant amazing, fires lit in bars. Very enjoyable stay. Staff are lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

Olwen

Stayed 2 nights in Jan 2024

10/10 Excellent

Nicola

Traveled with family
Liked: Amenities
Fantastic stay, lovely staff special mention to Caitlin. Thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

pa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb stay here as always. Staff and food amazing they do a brilliant job Well done
Stayed 1 night in Jan 2024

10/10 Excellent

Kristian

Stayed 1 night in Jan 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely place. All the staff were excellent throughout our stay and our room was beautiful. Made our birthdays extra special. Would definitely visit again.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Great location. Really helpful, kind staff. Everyone is welcoming and fab that its dog friendly. I've stayed a couple of times and will be visiting again soon. Thank you
Stayed 2 nights in Jan 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was lovely and the room was great. The swimming pool felt a bit on the cold.
Stayed 1 night in Jan 2024

8/10 Good

Martene, Wrexham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024