Dear Juan, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our modern hotel, friendly staff, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Jason Ressman, GM

Dear Naieema, Thank you for taking the time to write a review about your recent trip. We are delighted to hear that you enjoyed your stay with us and found our location and friendly service to be helpful. Your business is greatly appreciated, and we are grateful for your recommendation. It would be our pleasure to host you again whenever your future travels bring you back to the area. Thank you again for choosing to stay with us. Best, Jason Ressman, GM

Dear Samantha, I am so sorry to see that your stay started off on the wrong foot but I am glad that it didn't ruin your overall experience. Thank you for being our guest and sharing your experience so we can review it with the staff and improve our service for next time. We hope to welcome you back soon. Best, Jason Ressman, GM

Dear Angel A, It is wonderful to hear that our AC Hotel was an excellent “home away from home”' during your recent trip to Charlotte. I am glad that the staff was very attentive, and you felt welcome while you stayed with us. Thank you for your business, and please come see us again soon. Best, Jason Ressman, GM

Thank you and we are looking forward to hosting you again in the future.

Dear Kristen, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to hosting you again when in the area. Best, Jason Ressman, GM

Dear Robert, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities and convenient location to your liking. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Jason Ressman, GM

Dear Kate, We love five-star reviews because they mean your stay was tremendous. Thank you for choosing AC Hotel Charlotte Ballantyne and sharing your nearly flawless experience. We appreciate your suggestions for improvement and hope to welcome you back soon! Best, Jason Ressman, GM

Thank you for your feedback. I am deeply sorry that this was the first impression that we had on you. I am thankful we were able to make it right and move you! I, again, apologize and hope you have a wonderful rest of the week.

Dear Michelle, It is fantastic to hear that our location is exactly what you were looking for. Thank you for your business and please consider a return trip. Best, Jason Ressman, GM

Thank you and we look for to seeing you again in the future.

Dear Sharrod, We take great pride in providing the cleanest accommodations in Charlotte. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Jason Ressman, GM

Dear Lisa, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to revisit us soon. Best, Jason Ressman, GM

Dear Takeila, We appreciate your review and recommendation. I'm delighted to know you enjoyed your stay overall. Please find a reason to revisit us soon. Best, Jason Ressman, GM

Dear Artina, Visiting with loved ones is always a great reason to travel! It is rewarding to hear that our AC Hotel was an excellent overall backdrop for your stay in the area. Thank you for sharing your kind review and letting other potential guests know that you enjoyed our hotel. Please come see us again soon! Best, Jason Ressman, GM

Dear Lloyd, We are delighted to hear that our guests plan to return to our hotel. It is our favorite compliment! I am thrilled that you enjoyed your stay enough to leave such a fantastic review. On behalf of the entire staff, I would like to thank you for choosing our hotel and for your business. Please come back soon! Best, Jason Ressman GM

Dear William, Fantastic! We are so happy that you had a great stay and we hope to welcome you back soon. Best, Jason Ressman, GM

Dear Duncan, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Jason Ressman, GM

Dear Desborn, What an excellent rating! I am thrilled that you felt we offered great value and hope we will be your first choice for lodging in Charlotte from here on out. Thank you for your business, and please come again. Best, Jason Ressman, GM

Dear Christal, We love seeing five stars when our guests leave a review. Thank you so much for choosing our AC Hotel by Marriott, and please consider a return visit. Best, Jason Ressman, GM

Dear Adewale, Please accept my sincere apologies for any errors with your bill. This certainly does not indicate how we do business as this is not typical. I'm sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit. Sincerely, Jason Ressman, GM

Dear Peter, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jason Ressman, GM

Dear Moses, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Jason Ressman, GM

Dear Andreas, Thank you for your review and recommendation of our hotel and associates. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a truly fantastic experience. Our team works hard to provide a remarkable stay. I will share your kind feedback. Best, Jason Ressman, GM

Dear Armel, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Jason Ressman, GM

I am so sorry your check in and check out process was not more personal. We will meet with our front desk team to ensure we are giving everyone the best experience possible

Dear Stuart, I can see that you are pleased with our hotel's location, which many of our guests love, and I am happy to know that it was a perfect fit for your travels, too. We work hard to ensure that our hotel represents the vibrant and fun area in which we are located. Thank you for choosing to stay with us and for your excellent review. We hope to have you back soon! Best, Jason Ressman, GM

Dear James, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jason Ressman, GM

Dear Tonya, The fact that you want to return means we did our jobs and did them well. Thank you for choosing our AC Hotel and taking time out of your day to let us know you enjoyed your time with us. Please come back anytime. Best, Jason Ressman, GM

Dear Kory, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jason Ressman, GM

Dear Krista, I appreciate you taking the time to review our hotel. I’m glad you enjoyed your business trip and felt our location was an excellent fit for your stay. We appreciate your choosing us and hope to host you again. Best, Jason Ressman, GM

Dear Adanna, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of our AC Hotel. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Jason Ressman General Manager

Dear Lolita,We sincerely regret that you did not enjoy your stay. We strive to exceed each of our valued guests’ expectations and apologize that we fell short. We hope you will afford us a chance to make up for the lost commendations with an improved visit in the future. Thank you for sharing your feedback.Sincerely,Jason RessmanGeneral Manager

We truly appreciate the excellent review, and feedback so we can address the bathroom door issue.

My apologies about the bathroom starting to leak. If you could share with me your room #, so we can investigate what the root cause of this was.

Dear Anonymous, Nothing but positives during your recent stay at AC Hotel Charlotte Ballantyne? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets other travelers know that they can count on a great stay here. Please come back soon! Best, Jason Ressman General Manager

Dear Bryan,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again.Best,Feliks SchwartzGeneral Manager

Dear Dylan,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Feliks SchwartzGeneral Manager

Dear Prince Edward,Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.Best,Feliks SchwartzGeneral Manager

Dear Vanessa, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you love our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Feliks Schwartz General Manager

Dear Ree, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Feliks Schwartz General Manager

Dear Tiffany,Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our clean and spacious accommodations. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area.Best,Feliks SchwartzGeneral Manager

Thank you for staying with us. We are delighted you enjoyed your stay and look forward to taking care of you again in the near future.