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Reviews of The Francis Marion Hotel

4 out of 5
The Francis Marion Hotel
387 King St, Charleston, SC

Reviews

8.8

Excellent

Rating 10 - Excellent. 839 out of 1473 reviews" "
Rating 8 - Good. 387 out of 1473 reviews" "
Rating 6 - Okay. 146 out of 1473 reviews" "
Rating 4 - Poor. 71 out of 1473 reviews" "
Rating 2 - Terrible. 30 out of 1473 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Quinn

Liked: Cleanliness
Stayed 2 nights in May 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is outstanding, all around. Staff in the hotel, bar, restaurant, valet, all wonderful!
Stayed 4 nights in May 2024

10/10 Excellent

Margaret, Statesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Robyn Gaston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AWESOME location in Charleston if you are shopping or even visiting the college. Restaurants galore within walking distance. Bike taxis and Uber are readily available.
Stayed 1 night in May 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Marilyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond when I arrived and my friend was having a medical emergency. The manager Caitlyn got a wheelchair, got me situated and got aid for my friend. She checked on me the rest of time I was there and her and her team even sent me chocolate covered strawberries to make me feel better! Amazing management team. The staff is top notch and I will never stay anywhere else after seeing how they handled this medical emergency.
Stayed 3 nights in May 2024

10/10 Excellent

Christopher, Hilton Head Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

Brianna S

Disliked: Amenities, property conditions & facilities
Poorly managed. Needs update immediately.
Stayed 4 nights in May 2024

10/10 Excellent

Sarah, Rockwall

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk all over the historic district. Little more road noise where our room was located but not super bad and not all the time.
Stayed 4 nights in May 2024

8/10 Good

Vickie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved convenience to shopping and restaurants. Harborview was excellent! Valet parking was way too high.
Stayed 2 nights in May 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathroom was tiny
Stayed 2 nights in May 2024

10/10 Excellent

Paul, Columbia

Stayed 1 night in May 2024

10/10 Excellent

dean, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Richard, Bluffton

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms need updating especially the bathroom
Stayed 1 night in Apr 2024

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities
Bathrooms are way too small, nonissue for a over night stay. TVs need to updated to streaming capable. Air conditioning system isn’t efficient and should be updated as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Margaret

Traveled with group
Liked: Cleanliness, staff & service, amenities
Bathroom was very small which I suppose is to be expected in a historical building; however they should at least install more than one towel hook. It was awkward with no place to put your clothes, , towel or hairdryer. Need hooks and shelves
Stayed 3 nights in Apr 2024

10/10 Excellent

Valerie, Gillette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay and is close to everything.
Stayed 2 nights in Apr 2024

10/10 Excellent

GUY

Liked: Cleanliness, staff & service, property conditions & facilities
Historic property that was clean and fun. Great location to bars , restaurants and shopping
Stayed 1 night in Apr 2024

10/10 Excellent

James, Hartsville

Traveled with partner
Liked: Cleanliness, staff & service
There were restaurants, stores and attractions within walking distance. The hotel has valet parking or an adjacent parking garage.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and fantastic customer service. Older hotel with lots of charm. Glad we stayed and would stay again with such a convenient location and reasonable prices.
Stayed 2 nights in Apr 2024

8/10 Good

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historic hotel!
Stayed 3 nights in Apr 2024

8/10 Good

Wendee

Traveled with partner
Loved all but the small bathroom. Shower curtain kept sticking to my legs and a bit hard to not get water on the floor. Nice restaurant and bar, lovely staff, EXCELLENT beds!!
Stayed 5 nights in Apr 2024

10/10 Excellent

tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and location.
Stayed 4 nights in Apr 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael, VICKSBURG

Liked: Amenities
Historical beauty and location
Stayed 1 night in Mar 2024

8/10 Good

Julie

Stayed 4 nights in Apr 2024

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean , great location, nice bar and restaurant Only negative was our bathroom - very small, lacks any storage / shelves, very tight on space
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful historic hotel overlooking the lovely city of Charleston and the bay. The hotel lobby is stunning and the staff was extremely friendly. The room was clean and large allowing for a comfortable stay.
Stayed 2 nights in Apr 2024

8/10 Good

Warren

Stayed 1 night in Apr 2024

10/10 Excellent

Sheryl, Olympia Wa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at the Francis Marion. The location was perfect! I highly recommend this location!
Stayed 4 nights in Apr 2024

4/10 Poor

Hunter

Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Stayed 3 nights in Mar 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful foyer and great service
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately had to share 1 Queen bed instead of having 2 queen beds as originally requested when booking the room on Expedia. My 16 year old and I made it work, but it wasn’t the most comfortable sleeping arrangement.
Stayed 4 nights in Mar 2024

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were terrible and bathroom so small.
Stayed 2 nights in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful decor
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Jennifer

Traveled with family
Liked: Amenities
Nice restaurant on cite. Small bathrooms
Stayed 1 night in Mar 2024

10/10 Excellent

Ekaterina, Cocoa Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

na young

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Space is super tiny, thin wall (=noisy), hotel dining option is almost impossible
Stayed 1 night in Mar 2024

8/10 Good

Cyndee

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. It was just what we were looking for
Stayed 1 night in Mar 2024

8/10 Good

Rosemary, Supply

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a beautiful older hotel with a lot of character, a beautiful lobby and many amenties such as a restaurant, a great gym and spa. The hotel was centrally located, walking distance to many restaurants and shops, to the marketplace and the water. Staff were responsive to our needs and concerns.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding stay at the Francis Marion - property is beautiful and the perfect location for visiting Charleston!
Stayed 3 nights in Mar 2024