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Reviews of Harolds Evotel Cebu

3.5 out of 5
Harolds Evotel Cebu
146 Gorordo Ave Cor, Rosal St, Cebu, Cebu

Reviews

8.8

Excellent

Rating 10 - Excellent. 457 out of 868 reviews" "
Rating 8 - Good. 331 out of 868 reviews" "
Rating 6 - Okay. 54 out of 868 reviews" "
Rating 4 - Poor. 19 out of 868 reviews" "
Rating 2 - Terrible. 7 out of 868 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice room, clean, friendly staff, loved the breakfast choices. Great coffee! Had some problems with the toilet not flushing, but they fixed this quickly for us. Highly recommend
Stayed 2 nights in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent place too stay the staff was very accommodating and very friendly
Stayed 12 nights in Apr 2024

10/10 Excellent

David, Latham

Liked: Cleanliness, staff & service, property conditions & facilities
first class employees
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrienne

Stayed 3 nights in Apr 2024

10/10 Excellent

Maricris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good - the place, the food and the accommodation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Flordeliz

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 1 night, property is clean nice view in restaurant deck, we did enjoy our short stay
Stayed 1 night in Mar 2024

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is ok. The area around isn’t great as the walk to Ayala is still 15 minutes away. A lot of traffic around.
Stayed 1 night in Mar 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Rob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is helpful, respectful and very courteous! Just an overall great experience!
Stayed 6 nights in Feb 2024

10/10 Excellent

David, Woodbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The staff is the highlight as they are friendly, professional, and helpful. I walked most everywhere and felt safe day and night. Clean property and a great rooftop restaurant with a view of the city. Highly recommend.
Stayed 6 nights in Feb 2024

10/10 Excellent

Carlson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would most certainly stay here again
Stayed 2 nights in Feb 2024

8/10 Good

Crisanta

Stayed 1 night in Jan 2024

2/10 Terrible

NADER

Stayed 3 nights in Jan 2024

2/10 Terrible

Louis F

Stayed 3 nights in Dec 2023

8/10 Good

Joel Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Aurelle

Stayed 4 nights in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Staff, Friendly & ready Smilles!!
Stayed 3 nights in Dec 2023

8/10 Good

YEN-YI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a suite for two nights and it was exceptional thr experience. Friendly staff, spacious toom and super comfy bed. The only downside is the water is not quite hot, so we weren't able to take a hot bath after an exhausting day.
Stayed 2 nights in Nov 2023

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay!!! I would stay here agin !!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Gjermund

Liked: Cleanliness, property conditions & facilities
Stayed for 2 days did not get toilet paper before 30 min before check out after asking 3-4 times
Stayed 2 nights in Nov 2023

10/10 Excellent

Chona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and neat place to stay after a long trip.
Stayed 1 night in Oct 2023

8/10 Good

Tevin Gentry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023

10/10 Excellent

rosalie

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

6/10 Okay

ERIK

Stayed 22 nights in Sep 2023

10/10 Excellent

CONCHITA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good staff are friendly the room is cleaned overall exceptional...
Stayed 2 nights in Oct 2023

10/10 Excellent

HERBERT

Stayed 1 night in Aug 2023

6/10 Okay

Marife

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everyone was courteous and accomodating.Our room had a small leakage from the ceiling and the toilet was not flushing,my husband had to fix it so the water will fill up. Shower curtain was filthy.. Rooftop restaurant's food was a disappointment. However the supervisor that I've talked to about these issues was very attentive and thankful for the feedback.
Stayed 1 night in Aug 2023

10/10 Excellent

Marie Gretchen, Toronto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked the property late in the evening with 2kids, infant and a toddler, they accommodated us promptly. We came from a long flight and got disappointed with our original booking from other hotel. Harolds evotel was a life saver at the time with our 2 kids. The room was very clean and spacious especially for our toddler who liked to move around. Staff were accommodating, and helpful that made our booking and stay smoothly. Thank you Harolds Evotel for making our last days of stay in Cebu relaxing.
Stayed 4 nights in Aug 2023

8/10 Good

maria ana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bang for buck, in terms of room size, comfort and the free breakfast buffet.
Stayed 1 night in Aug 2023

10/10 Excellent

Cheryl

Stayed 1 night in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

8/10 Good

mark, Mt Sterling

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was as helpful as any place I have stayed in the Philippines. The rooftop restaurant and bar have limited food options, but the one meal we had there was very good, with excellent service. The breakfast buffet was also limited and some of the food was cold. The rooms were good.
Stayed 2 nights in Jul 2023

8/10 Good

Liesel

Stayed 1 night in Jul 2023

10/10 Excellent

Raymond

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice place to stay!
Stayed 4 nights in May 2023

8/10 Good

Avi Albert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The water was not hot and even after we informed them about it, it was not that hot, also the bath is very smooth and I also slid without soap and miraculously nothing happened to me.
Stayed 3 nights in Jun 2023

6/10 Okay

Tyler H.

Liked: Staff & service, property conditions & facilities
I had an OKAY stay at Harold’s. What really disappointed me is the phone in my executive suite could not reach in room dining room service for some reason. The first night I was there I had to go to the restaurant to place an order in person because my phone didn’t work. It was frustrating. Also I was letdown that the tourist area in Cebu (Mango square) was 45 mins to an hour from the beach. I probably won’t be visiting Cebu again due to the travel distance from the beaches.
Stayed 2 nights in Jun 2023

4/10 Poor

danixa

Disliked: Cleanliness
Generally fine for the price range but there were two items that were non-negotionables for me. Towels were very old to the point where they looked gray instead of white. Idk how sanitary they were it was hard to tell. Also hotel staff did not replace them every day. Additionally there was an extremely foul smell like sulfur coming from the elevator and lobby that could have been due to maintenance. Definitely a budget hotel for those who withstand those items but I’d personally look for other properties.
Stayed 3 nights in Jun 2023

8/10 Good

Mitche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Marleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Had an awesome stay at Harold Evotel. We stayed 4 nights at the suite room and find it very comfortable, quiet and spacious for 3 people. They provide most toiletries from razors, toothbrushes to cotton buds which i find very helpful when traveling.AC works well. Room well lit when needed with couple of full body mirrors Located in a very convenient location and walkable to ayala mall. Taxis readily available. Staff were all extremely helpful. Special mention to Honey Jade-Reservations Assistant who’s been very prompt in answering emails for all my questions. Breakfast buffet was delicious with very courteous and attentive staff with manager I believe checking if everything is okay. I can’t remember their names but I can’t single out as they were all very attentive. Front desk staff, bell man very all very pleasant and helpful. Thank you Harold Evotel for an amazing stay.
Stayed 2 nights in May 2023

10/10 Excellent

Shaun

Stayed 1 night in May 2023

10/10 Excellent

ARLENE

Stayed 1 night in Mar 2023

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and the morning buffet was really good. Bed was lovely. I slept like a baby. The only issue that i had was with the bathroom sink. Very little water pressure...i thought it might stop altogether. Which is weird, because the pressure in the shower was great.
Stayed 1 night in Mar 2023

8/10 Good

Dan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant serves the best breakfast buffet in all of Cebu City. I can't say enough good things about it. The rooms are nice and the staff is friendly and helpful. My only complaint is that the showers are have luke-warm water at best. Even after a maintenane guy supposedly worked on it, the showers were still cold. This happened during two different stays, 2 months apart, and when I asked other guests, they reported cold showers as well. The staff do not seem to understand that westerners expect actual hot water, not just tepid water. I hope the management gets the message and fixes the situation.
Stayed 1 night in Mar 2023

10/10 Excellent

peter

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and accommodating. There are many lower end housing areas around the area with a lot of dogs running loose and you have to watch your feet for poops
Stayed 4 nights in Mar 2023

10/10 Excellent

Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I return to the Harold’s every time in Cebu City because the beds are so nice , the shower is always very warm and the people are very friendly/helpful !
Stayed 2 nights in Feb 2023

10/10 Excellent

Welen

Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is very helpful and friendly.
Stayed 1 night in Feb 2023

6/10 Okay

David

Traveled with partner
Liked: Amenities
This was my first time at Harold's. My initial satisfaction from the beauty of the lobby was short lived. While this hotel does offer a pleasant experience to it's guest it lacks the basic formalities and service I would expect of a hotel of this calibre. There was a draft in the room by the window which was irritating at times. I found the cleaning service to be severely lacking. Our first two days our room was not serviced even though we indicated we would like it done. On the occasion they showed up this was around 5pm even though we had been out all day. Furthermore I have stayed in hotels in Europe and Asia and have never had my room inspected before they let me check out. (What clientele are you expecting). However, that been said the staff were very friendly and polite and I can not fault them furthermore they are immaculately turned out! Would I stay here again, possibly not. Overall experience 6/10.

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and affordable, nice and acommodating staff

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though some places were cut like older furniture, and lighting were dim in some places, overall the property is still managed well. Most importantly, Harold's still maintain a comfortable bed that never fails my expectations.
Stayed 2 nights in Jan 2023