3 outdoor pools, sun loungers

Reviews of Sun Palace Cancun - Adults Only - All-inclusive

4.5 out of 5
Sun Palace Cancun - Adults Only - All-inclusive
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 714 out of 999 reviews" "
Rating 8 - Good. 185 out of 999 reviews" "
Rating 6 - Okay. 59 out of 999 reviews" "
Rating 4 - Poor. 21 out of 999 reviews" "
Rating 2 - Terrible. 20 out of 999 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Sally

Traveled with partner
Liked: Amenities, property conditions & facilities
Staff were best asset but food was a little disappointing
Stayed 5 nights in May 2024

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place i will definitely come.back to it
Stayed 3 nights in May 2024
Response from Hotel Management on May 27, 2024
Dear Mr. Jorge.It's an honor to receive such positive comments and discover that you had an amazing vacation experience!We can't wait to welcome you back for another unforgettable stay with us. Warm regards,Sun Palace All Inclusive.

10/10 Excellent

Celine, Auburn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite places in Cancun and I will definitely be back!
Stayed 6 nights in May 2024
Response from Hotel Management on May 27, 2024
Dear Mrs. Celine.Your feedback strengthens our philosophy of seeking the highest level of service excellence. It brings us immense joy to learn that your stay was nothing short of remarkable and that we're one of your favorite places in Cancun. We will be thrilled to host you again any time in the future. Best Regards,Sun Palace All Inclusive.

10/10 Excellent

Daniela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was exceptional!!!! Beautiful resort.
Stayed 3 nights in May 2024
Response from Hotel Management on May 27, 2024
Dear Mrs. Daniela,Thank you very much for your recent visit to Sun Palace. We're overjoyed to read that our staff provided an awesome service and they will be recognized for making your vacations memorable. We hope it is not too long before we welcome you back for more special moments. Best regards,Sun Palace All Inclusive.

10/10 Excellent

Loyd

Traveled with partner
Liked: Cleanliness, staff & service
Staff was very friendly and helpful.
Stayed 4 nights in May 2024
Response from Hotel Management on May 20, 2024
Dear Mr. Loyd.Thank you for choosing Sun Palace, it has been a pleasure to welcome you. We remain at your service. Kind regards. Best regards,Sun Palace All Inclusive.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property! Over the top amenities!
Stayed 3 nights in May 2024
Response from Hotel Management on May 20, 2024
Dear Mrs. Carrie.We want to thank you for taking the time to write so kindly about Sun Palace. It's an honor to receive such positive comments and discover that you had an enjoyable vacation experience.We hope to welcome you again for another wonderful vacation. Best regards,Sun Palace All Inclusive.

10/10 Excellent

Esmeralda

Stayed 3 nights in May 2024
Response from Hotel Management on May 15, 2024
Estimada Srta. Esmeralda.¡Muchas gracias por su calificación perfecta!Esperamos tener el honor de volver a hospedarla en un futuro.Cordialmente,Sun Palace All Inclusive.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to unwind and get recharged. Our stay was met with great service from the staff and amazing people that were there to like us to vacation.
Stayed 5 nights in May 2024
Response from Hotel Management on May 13, 2024
Dear Mr. Scott.Thank you for your kind words and for sharing with us your wonderful experience at Sun Palace. We are more than happy to hear that you enjoyed our beautiful facilities and the warmth that characterizes the Palace Family. We look forward to welcoming you back and providing more memorable moments.Best regards,Sun Palace All Inclusive.

10/10 Excellent

Collin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic no complaints here
Stayed 3 nights in May 2024
Response from Hotel Management on May 8, 2024
Dear Mr. Collin.It was a pleasure to welcome you at Sun Palace. Thank you for the positive rating, we hope to have the opportunity to welcome you back very soon for another fantastic experience. Best regards,Sun Palace All Inclusive.

8/10 Good

Bruce D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great.
Stayed 4 nights in May 2024
Response from Hotel Management on May 6, 2024
Dear Mr. Bruce D.We want to express our sincere gratitude for taking the time to share your recent experience at Sun Palace. We are thrilled to hear that your stay was enjoyable and that our resort's location work great for you.We eagerly anticipate your return.Sun Palace All Inclusive.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. We really enjoyed our stay. Staff went above and beyond. We will be returning.
Stayed 4 nights in Apr 2024
Response from Hotel Management on May 3, 2024
Dear Mrs. Jennifer.It was an honor to have you at Sun Palace!We're overjoyed to learn that your stay was amazing and that our services and facilities exceeded your expectations.We can't wait to have you back for another incredible vacation.Regards,Sun Palace All inclusive.

10/10 Excellent

ALLEN VICTOR ROBERT

Stayed 3 nights in Apr 2024
Response from Hotel Management on May 20, 2024
Dear Mr. Robert.It was a pleasure to welcome you at Sun Palace and we're very honored to receive your perfect review rating. We remain at your service. Kind regards,Sun Palace All Inclusive.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Great staff and food!
Stayed 7 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Mrs. Lori.Thank you for your wonderful review. We're glad to hear that you found our staff and cuisine great. It was a pleasure having you. We look forward to welcoming you back.Kindly,Sun Palace.

10/10 Excellent

Holly

Traveled with group
Liked: Amenities
2nd time to SunPalace & love the resort & people
Stayed 7 nights in Apr 2024
Response from Hotel Management on Apr 29, 2024
Dear Mrs. Holly.Thank you for your positive feedback! We're delighted to hear that you found our staff great and that you loved our resort so much!We look forward to welcoming you back on your next visit.Best regards,Sun Palace.

10/10 Excellent

Ana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 3 nights in Apr 2024
Response from Hotel Management on Apr 23, 2024
Dear Mrs. Anna.Thank you for your wonderful review, it's great to read that you had an amazing time!We hope to see you in the near future for another incredible stay.Kindly,Sun Palace All Inclusive

10/10 Excellent

Brigitte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved stating at this resort. Absolutely recommend this to any couple for a nice getaway... we had no problems finding lounge chairs ... food is good, even if you didn't get a restaurant for dinner ( although we never had a problem), their room service offers a very good menu, even better than some of their restaurants... Thai had really good food , so take your time and reserve it asap when you arrive..Absolutely no regrets going to Sun Palace.. Will be looking forward to come again to this place
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 17, 2024
Dear Mrs. Brigitte,Dear guests,Thank you sincerely for your review, and we are delighted to hear that you enjoyed your stay at Sun Palace. It's wonderful to know that you were able to enjoy our facilities seamlessly and that our culinary offerings, both in our restaurants and through our room service, were up to your expectations. We are especially proud to hear that you enjoyed the Thai culinary experience, and we appreciate your recommendation to book in advance. Furthermore, we look forward to welcoming you again in the future!Best regards,Sun Palace All inclusive.

8/10 Good

Kai He

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Kai He.Thank you for your ratting!We can't wait to have you back at Sun Palace for another incredible stay.Best regards,Sun Palace All Inclusive.

8/10 Good

Ragan, New albany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very pleasant and polite. It did take longer than it should to get drinks all around. But certainly was a great experience.
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 17, 2024
Dear Mr. Regan.Thank you so much for entrusting Sun Palace to provide you with the perfect vacation. We're overjoyed to read that our staff was very professional and provided an excellent service. We can't wait to have you back!Best regards,Sun Palace All Inclusive.

10/10 Excellent

DORIS, Blue Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
Dear Mrs Doris.It was a pleasure to welcome you at Sun Palace and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards. Sun Palace All Inclusive

10/10 Excellent

Rodiana, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 5 days at Sun Palace. We were upgraded by Expedia to the Governor room and it was incredible. From the variety of restaurants and buffet food selection to the beach waves this trip for us was fantastic.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Rodiana,Thank you for sharing your wonderful feedback about your stay at Sun Palace. We're delighted you've enjoyed our rooms, restaurants, and beach!Your satisfaction is the most important thing to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit. We can't wait to have you back!Best Regards,Sun Palace All Inclusive.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , good food , clean. I enjoyed this resort
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 13, 2024
Dear Mr Kevin,Thank you so much for entrusting Sun Palace to provide you with the perfect vacation to make it the best experience in your life. We feel much honored with your comments.We can't wait to have you back.Best regards,Sun Palace All inclusive

10/10 Excellent

Hulaimatu, Clifton Heights

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Dear Hulaimatu,Thank you for your perfect score rating!We sincerely appreciate you taking the time to share your thoughts on us.Likewise, we hope to host you again in the future.Best regards,Sun Palace All Inclusive.

10/10 Excellent

Ian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, pools, bars, restaurants and amenities were great!
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Dear Mr. Ian.We are delighted to hear that you and you had an enjoyable stay with us at Sun Palace and we truly appreciate knowing that you found our facilities, staff and amenities great. We hope to see you again in the near future. Best Regards,Sun Palace All inclusive.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and staff
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 10, 2024
Dear Mr. Jose.Thank you for choosing The Palace Company to enjoy a splendid vacation. It was an honor to welcome you at Sun Palae, we are very pleased to know that you enjoyed our facilities, services and especially the incredible attention of our staff. Your feedback definitely strengthens our philosophy of seeking the highest level of service excellence. We will be thrilled to host you again any time in the future. Best Regards.Sun Palace All inclusive

10/10 Excellent

Stephanie Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staff was top notch.
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Dear Mrs. Stephanie.Thank you for such kind words towards Sun Palace, we really appreciate you for taking your time to review us and for letting us create memories that will last for you and all your loved ones. We can't wait to have you back!Best Regards.Sun Palace

8/10 Good

Quincy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except they tried to downgrade my room when I was checking in. Also I had to ask for room service more than once. They would come in the room drop something off but wouldn’t make up my bed or restock on towels. Overall it was a nice experience I would entertain the idea of staying again.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Quincy.We are very happy to learn that your overall experience at Sun Palace was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best Regards.Sun Palace

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Plenty of seats by the pool and on the beach. Loved Alan for pool activities! Clean and nice rooms and good food.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Mrs. Cindy.It was a pleasure to welcome you at Sun Palace Cancun and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards.

10/10 Excellent

Akshita

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 3, 2024
Dear Akshita.Thank you so much for your wonderful review! We can't wait to welcome you back.Best regards.

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Super clean and everything looks up to date. Food was excellent and staff workers were extremely helpful. The beach was clean and the water was beautiful! Geared towards couples and a mature crowd. Not a party hotel.
Stayed 3 nights in Mar 2024
Response from Sun Palace Cancun on Apr 1, 2024
Dear Michelle,Thank you for taking the time share your review and tell us about your wonderful stay. We are glad to hear we have met your expectations. It was a pleasure hosting your stay and we look forward to having you back.Kindest Regards

6/10 Okay

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2024
Response from Sun Palace Cancun on Mar 30, 2024
Hello Michael,Thank you for choosing to vacation with us. We are pleased you have share your feedback to tell everyone about the cleanliness of the resort.It was a pleasure having you and we look forward to welcome you back!Best Regards

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to the Sun Palace. We enjoyed our stay and were able to turn down the invitation to the "free" breakfast/lunch to see another property. We have attended many of these in the past at other properties so it was a relief to avoid this during this trip. Food was good, staff was helpful and attentive, and we enjoyed the beach and pool. Nightly entertainment was nice to have an option to attend. Only things that I like less are the areas that are for "Diamonte" members which meant some pool and beach areas were not available. We were VIPs so we had some privileges that included a special concierge. The resort does allow these spaces to open up after 10 am if not claimed which is positive. We did not do any outside activities so really took advantage of the resort but did not spend anything extra on spa or specialty food or activities.
Stayed 5 nights in Mar 2024
Response from Sun Palace Cancun on Mar 30, 2024
Dear Susan,Thank you for choosing to vacation with us here at Sun Palace. We are please you took the time to share your valuable feedback and tell us about your stay. We are happy to hear that is was you first stay with us and it was overall a good one. We have noted too your dissatisfaction, and we do apologize for any inconvenience caused.It was a pleasure having you and we look forward to having you back.Best Regards

10/10 Excellent

Mary Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, super friendly and helpful staff
Stayed 4 nights in Mar 2024
Response from Sun Palace Cancun on Mar 28, 2024
Hello Mary Jane,Wonderful!We are glad to receive you fantastic feedback on your recent stay. It was a pleasure hosting your vacation and we hope to welcome you back.Best Regards

10/10 Excellent

Sharon Rosemarie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the check in to the check out everything and I mean EVERYTHING AND EVERYONE was absolutely amazing. Me and my fiancé was truly impressed and had the BEST vacation ever.
Stayed 5 nights in Mar 2024
Response from Sun Palace Cancun on Mar 27, 2024
Dear Sharon,Amazing!Thank you for sharing your review to tell us about your memorable experience. We are happy to hear it was a magnificent stay and you both were wowed.We look forward to having you back.Best Regards

6/10 Okay

Suzanne

Traveled with partner
Liked: Staff & service
Excellent staff but unfortunately could not make up for the poor quality in food. We ended up eating out a lot for dinner. Resort is very quiet and boring. Good place if you want to be secluded.
Stayed 4 nights in Mar 2024
Response from Sun Palace Cancun on Mar 27, 2024
Dear Suzanne,We appreciate you choosing to vacation with us here at Sun Palace. We are sorry to hear your expectations were not met. We appreciate you recognizing the excellent service and well are hoping to welcome you back to have a more fulfilling stay.Kindest Regards

8/10 Good

Jeffrey

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
Dear Mr. Jeffrey.It was a pleasure to welcome you at Sun Palace and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards. Sun Palace All Inclusive

10/10 Excellent

Joann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful experience. The service and dining is top notch. Even though reservations at the restaurants were required for dinner we were easily able to get a table even if the app said none were available. Staff was more than willing to accommodate us. My only criticism is that people save seats at the pool despite being asked not to by staff. I’m not talking about members only areas. Those guests are entitled due to the extra fees they pay. Regular guests are up at 6am putting towels down and then disappearing for hours. There are always seats at the beach but the main pool is always full. If you are someone who gets annoyed by this be aware. If you are flexible, seats do open up as the day wears on. But again, if you are annoyed or want to complain this is not the resort for you.
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Joann,Thank you for sharing your experience with us! We're thrilled to hear that you had a wonderful time and enjoyed the top-notch service and dining. We appreciate your feedback regarding the pool seating situation, and we apologize for any inconvenience caused by guests saving seats despite our policies. We'll address this issue with our team to ensure a better experience for all guests in the future. We hope to welcome you back again soon!Best Regards!

10/10 Excellent

Doris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and food is excellent overall I would recommend this property to anyone
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Doris,Thank you for your positive feedback! We're delighted to hear that you enjoyed the excellent food and the friendliness of our staff. Your recommendation means a lot to us, and we hope to welcome you back again in the future!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sun Palace on Mar 19, 2024
Dear Jared,Thank you for your positive recommendation!Best Regards

10/10 Excellent

Don

Stayed 10 nights in Mar 2024
Response from Sun Palace Cancun on Apr 6, 2024
Dear Don,Thank you for choosing to vacation with us here at Sun Palace, We appreciate you sharing your 5 stars ratings. It was our pleasure hosting your stay, and we look forward to welcome you back.Sincerely

6/10 Okay

Christopher Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and lots of fun.
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Christopher,We appreciate your feedback! Respectfully!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Amy,Thank you for your recommendation!Kind regards!

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service
Y
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Brandi,Thank you for your recommendation!Best Regards!

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great food options
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Jesus,We appreciate your recommendation, we look forward to welcome you back!

10/10 Excellent

LINDA, Parksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from Sun Palace Cancun on Mar 30, 2024
Dear Linda,We appreciate you sharing your 5 stars ratings. We are pleased to have been apart of your vacation and we look forward to having you back.Best Regards

10/10 Excellent

Deepak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless service and a fantastic stay. Will be back!
Stayed 3 nights in Feb 2024
Response from Sun Palace on Mar 8, 2024
Dear Deepak,Thank you for your positve recommendation about the service provided by our amazing staff, we look forward to welcome you back!

8/10 Good

Megha

Stayed 3 nights in Mar 2024
Response from Sun Palace Cancun on Mar 25, 2024
Hello Megan,Thank you for sharing your 4/5 ratings. We appreciate you feedback and we look forward to having you back soon.Best Regards

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, stayed 4 nights. All the staff was friendly and helpful. They helped us set up a last minute tour when we were having trouble accomplishing on line. The view and room were both amazing. Only downside was that some of the restaurant food was sub par. On the other hand, all the room service food was excellent! If you like to enjoy a cocktail or many, this is the place for you. From the fully stocked in room bar to the multiple on site bars and beach lounge chair service, it is impossible to go without at almost any time. We will most likely be back but adjust our visit to leverage the strongest aspects, beach/pool/and room service dining.
Stayed 4 nights in Feb 2024
Response from Sun Palace Cancun on Mar 4, 2024
Hello Matt,We are delighted to hear about your stay. We are glad to hear you had a fulfilling stay, and the staff contributed greatly with the friendly and professional service. We are also happy to hear that you appreciated the fully stocked mini bar. It was a pleasure hosting your stay and we look forward to having you back.Best Regards

6/10 Okay

YUNKUN

Stayed 4 nights in Feb 2024
Response from Sun Palace on Mar 22, 2024
Dear Yunkun,Thank you for your positive review,Cordially

10/10 Excellent

XINYI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 6 nights in Feb 2024
Response from Sun Palace on Mar 1, 2024
Dear XINYI,Thank you so much for your positive recommendation, we look forward to welcome you back!Best Regards!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sun Palace on Feb 29, 2024
Dear Belinda,Thank you for your positive review,Best Regards!