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Smart Cancun The Urban Oasis

4.0 star property
Mediterranean Cancun hotel in Downtown Cancun with free parking

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Smart Cancun The Urban Oasis

Outdoor pool
Front of property
In-room safe, laptop workspace, iron/ironing board, free WiFi
Restaurant
Reception

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
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Room options

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hair dryer
Private bathroom
Free bottled water
Coffee/tea maker
In-room safe
  • 409 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Double Bed

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includes taxes & fees
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About the neighborhood

Map
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

What's nearby

  • Las Palapas Park - 6 min walk
  • Plaza 28 - 19 min walk
  • Plaza Las Americas - 3 min drive
  • Puerto Cancun Marina Town Center - 4 min drive
  • Ultramar Ferry Puerto Juárez - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Taqueria Coapenitos - ‬4 min walk
  • ‪Church's Chicken - ‬4 min walk
  • ‪Subway - ‬3 min walk
  • ‪Ty-Coz - ‬3 min walk
  • ‪La fonda de la tulum - ‬5 min walk

About this property

Smart Cancun The Urban Oasis

Upscale hotel near Ultramar Ferry Puerto Juárez
Close to Plaza 28, Smart Cancun The Urban Oasis provides a poolside bar, a coffee shop/cafe, and dry cleaning/laundry services. Be sure to enjoy a meal at Bites, the on-site restaurant. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a bar and a gym.
You'll also find perks like:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), smoke-free premises, and tour/ticket assistance
  • A 24-hour front desk, multilingual staff, and concierge services
  • Guest reviews say great things about the helpful staff
Room features
All 132 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, daily housekeeping, and phones

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 22 for adults and USD 8 to 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bites

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms

Accessibility

  • No elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 4.57 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 16 to 22 for adults, and USD 8 to 11 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Free WiFi in public areas has a 1-device limit

Property is also known as

Oasis Smart Cancun
Oasis Smart Hotel
Oasis Smart Hotel Cancun
Smart Oasis Hotel Cancun
Smart Oasis Cancun
Smart Cancun by Oasis
Smart Cancun The Urban Oasis Hotel
Smart Cancun The Urban Oasis Cancun
Smart Cancun The Urban Oasis Hotel Cancun

Frequently asked questions

Does Smart Cancun The Urban Oasis have a pool?

Yes, this property has an outdoor pool.

Is Smart Cancun The Urban Oasis pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smart Cancun The Urban Oasis?

Self parking is free at this property.

What time is check-in at Smart Cancun The Urban Oasis?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Smart Cancun The Urban Oasis?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Smart Cancun The Urban Oasis located?

Located in Downtown Cancun, this hotel is within 1 mi (2 km) of Mercado 23, Plaza 28, and Puerto Cancun Marina Town Center. Ultramar Ferry Puerto Juárez is 2 mi (3.3 km) away.

Reviews

7.6

Good

Rating 10 - Excellent. 353 out of 999 reviews" "
Rating 8 - Good. 318 out of 999 reviews" "
Rating 6 - Okay. 146 out of 999 reviews" "
Rating 4 - Poor. 86 out of 999 reviews" "
Rating 2 - Terrible. 96 out of 999 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

King

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is the best place
Stayed 4 nights in Aug 2024

10/10 Excellent

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Stayed 4 nights in Aug 2024

10/10 Excellent

Naveed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem not open wifi. Rest perfect
Stayed 1 night in Aug 2024

4/10 Poor

Vincent

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The checking at the hotel was very long the WiFi is terrible and the room was old I very not enjoy my stay in that hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Zashon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.
Stayed 3 nights in Jul 2024

10/10 Excellent

Dilip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and if you’re sightseeing is perfect all the buses stop here
Stayed 4 nights in Jul 2024

4/10 Poor

Travis

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
When checking it. It was great welcome and thought it was going to be an amazing hotel. The lady who helped us check it was awesome and the lady who show us how to get a tour. Was also amazing. Now on to the room. It was average. The net worked one day and after that. It did not work for the remaining trip. It was raining mostly while there. It was a leak in the bathroom ceiling through the light fixture. Which we found to be unsafe. The shower was bipolar. It would start hot and which to cold and then turn extreme hot. When we left the room to go out. We can back to no clean towels. We had to leave notes every time we left the room. So our housekeeper would give us clean towels. (It was more on the list than just towels.) So one morning we woke up to a big flood in the room. The rain had made its way into the room. We did our best to clean it up. So back to the net for a second. So we couldn’t watch Netflix on the tv. Because the signal wouldn’t work. Signal wasn’t even good in the lobby after the first day. … So there are three restaurants in the hotel. Only ate at two. The sports bar one was great and the breakfast one was good. They are and were very friendly. But overall from my experience. I will not be returning and I really did like the staff at the front desk.
Stayed 4 nights in Jun 2024

8/10 Good

James

Stayed 1 night in Jun 2024

8/10 Good

Ilya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Balcony view over old dirty roof of building next to it, besides that all cool.
Stayed 1 night in Mar 2024

10/10 Excellent

rolando

Liked: Cleanliness, amenities
Great
Stayed 1 night in May 2024

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
I will return next year
Stayed 3 nights in Mar 2024

4/10 Poor

Tennie

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Service for evening cocktails was very poor. Bartender was rude to the entire party when receiving orders
Stayed 2 nights in May 2024

4/10 Poor

Mercy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The building is very old and shouldn’t be used for accommodation until after renovation. Although the staff were very nice and helpful as they provided me with a small cooler to preserve my food as I have allergies and can mostly eat food from home. They also gave me a microwave as the rooms doesn’t come with any fridge or microwave which is really nice and that why I am giving them a two star. I was totally disappointed about the lack of maintenance as I paid too much was expecting to get a decent accommodation. Bathroom was very nasty and horrible as the shower curtain were very dirty and very disgusting. Also keep in mind that there is no bath tub here. Air bnb would have been lot cheaper and way better than what they offered at this hotel. Definitely not coming back here. No thanks
Stayed 8 nights in Apr 2024

10/10 Excellent

Ariela

Stayed 1 night in May 2024

10/10 Excellent

Charlene

Stayed 3 nights in Apr 2024

8/10 Good

Elissa

Stayed 1 night in Apr 2024

6/10 Okay

Kamee

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Fortino

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i Love Cancun and the Urban Oasis
very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.
Stayed 2 nights in Feb 2024

8/10 Good

Linfeng

Liked: Cleanliness, staff & service, amenities
Old in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will back again for sure
The staff was very kind and the hotel is beautiful
Stayed 1 night in Feb 2024

10/10 Excellent

Svetlana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am the return customer, it means that the place fits my needs and expectations. I'd like to praise the people who work there, thanks for your service!
Stayed 9 nights in Feb 2024

2/10 Terrible

Peter

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The check in process took 40 minutes
Stayed 1 night in Feb 2024

General hotel information

Reasons to Book
Great Location & Outdoor Pool
Star Rating
4
Address
Av Tulum 13-14, Centro, 22, Cancun, QROO
Location
Cancun