Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This was our second stay at the Secrets De Vine, and like the first time, this hotel was fantastic, the service, the facilities, the food, the safety and the quality of their activities is of the best category. We will definitely be coming back in the near future!
Angel entertained at the pool was such fun! His energy was fantastic! Drinks were great and restaurant good. Get up early for a pool chair it gets crowded fast.
Gina
Stayed 4 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 29, 2024
Dear Gina,We appreciate you have taken the time to share such an enthusiastic review about your recent visit to Secrets The Vine Cancun.It is a pleasure to read that you enjoyed your stay, especially the service provided by Angel and the great variety of restaurants. We sincerely hope we can have the honor of being your host again in a not too distant future.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 29, 2024
Dear Chu,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge
Needs to improve spa services, food quality and stop try to sell packages/deals - it was almost forced. Overall it was good experience
Bikash
Stayed 3 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 29, 2024
Dear Bikash,We would like to thank you for the time that you have invested in writing about your impressions of our resort. Your comments are truly valuable to us, as we sincerely appreciate your kind patronage.Please rest assure that each of your observations have been shared with our team as part of our commitment to improving our service levels and guests' experience.Once again thank you for your observations. We hope to have the opportunity to welcome you back to provide you the memorable stay that you deserve.Best regards,Berenice ReyesE-Concierge
Beautiful location, amazing views, excellent service
EUGENE
Stayed 4 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 27, 2024
Dear EUGENE,Thank you for choosing Secrets The Vine Cancun for your getaway. We are thrilled to hear that you had an excellent experience with us. It is fantastic that you enjoyed the stunning panoramic views and our warmth hospitality.We look forward to hosting you again for another wonderful stay.Best regards,Berenice Reyes E-Concierge
The Chef’s Table 7 course meal with wine pairing was such an incredible and unique experience! We were taken back into the kitchen where a special VIP room for up to 8 people and experienced such an amazing dining experience!! Highly recommend this experience as it was so unique as you interacted with and watched the chef create these beautiful and lovely plates of delicious food! Was a work of art!
Jeremy David
Stayed 5 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 26, 2024
Dear Jeremy David,Thank you for choosing the hospitality of Secrets The Vine Cancun for your recent getaway to our destination.We are thrilled to hear about your fantastic experience at The Chef's Table, and are delighted that it provided you an incredible and unique satisfaction. Your recommendation is highly appreciated, and we will make sure that our team receive the recognition they deserve for enhancing your visit.Thank you for sharing your Chef's Table experience, and we hope to have the pleasure of welcoming you back in the future.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 25, 2024
Dear Marquette,Thank you for choosing Secrets The Vine Cancun for your vacation and for sharing your experience with us. We are delighted to hear that you had a wonderful experience and also appreciate to point out the cleanliness of our beautiful property.We look forward to welcoming you back in the future.Best regards,Berenice ReyesE-Concierge
Wonderful experience throughout and for the duration. The staff was fantastic.
Scott Edward
Stayed 4 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 24, 2024
Dear Scott Edward,We appreciate you have taken the time to share a review about your recent visit to Secrets The Vine Cancun. It is a pleasure to read that you've enjoyed your stay, especially our excellent hospitality.We sincerely hope we can have the honor of being your host again in a not too distant future.Best regards,Berenice ReyesE-Concierge
Very nice but mainly for couples...
Minimal dancing, dj only until 1am
NADIA
Response from E-Concierge at Secrets The Vine Cancun on Apr 24, 2024
Dear NADIA,We appreciate that you have taken the time to share your experience in our resort. We are thrilled to know that your experience was worthy of 5-stars and that you enjoyed our service and facilities.In regard to nightlife, it is important for us to mention that our nightly entertainment follows our resort's concept of luxury yet enjoyable atmosphere including live music and themed nights. On the other hand, the location of our resort allows our guests to visit the thrilling and famous nightlife of Cancun, just 15 minutes away from us.Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge
Some of the featured "VIP" amenities were not available, however the Butler did do everything to make it right for us. Most days the services were great. There seemed to be different each day and there was not the consistency of the same thing each day.
Michelle A
Stayed 7 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 23, 2024
Dear Michelle A,Thank you for sharing your feedback here. Your comments are truly valuable for us, as these allow us to improve our service levels and product.Please be certain that your concerns regarding the inconsistency in the service has reached our Management, and we will work in our opportunity areas.We hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best regards,Berenice ReyesE-Concierge
Outstanding resort. Beautiful place, nice location, the room was big, clean and comfortable, with gorgeous ocean view from the balcony. Food and drinks were excellent. The spa was very professional and relaxing. The staff is amazing. My wife and I really enjoyed this place. We highly recommend it.
Armando
Stayed 6 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 23, 2024
Dear Armando, Many thanks for taking the time to leave your kind words following your recent stay with us at Secrets The Vine Cancun. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Best regards,Berenice ReyesE-Concierge
10/10 Excellent
Shajerrica
Apr 22, 2024
Liked: Cleanliness
Shajerrica
Stayed 3 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 23, 2024
Dear Shajerrica,Thank you for taking the time to rate your experience at Secrets The Vine Cancun.We sincerely appreciate your 5-star note and hope to have the opportunity of being your host again on your next visit to our destination.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 23, 2024
Dear Russell,Thank you for taking the time to rate your experience at Secrets The Vine Cancun. We are very happy to know that your stay was fantastic.We look forward to hosting you again soon.Best regards,Berenice ReyesE-Concierge
Believe me, everything in this hotel is incredible, but the best is the customer service.
Bernardo
Stayed 2 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 22, 2024
Dear Bernardo,Thank you for rating your experience at Secrets The Vine Cancun and for sharing with us such an enthusiastic review through this mean.We are elated to know that you had a wonderful and pleasant stay and that the facilities and the exceptional service provided by our colleagues met your expectations. We will make sure to share your kind comments with the team as a motivation. Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge
8/10 Good
Andrea
Apr 21, 2024
Andrea
Stayed 4 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 23, 2024
Dear Andrea,Thank you for taking the time to rate our resort, we are delighted to know that your experience at Secrets The Vine Cancun was a most pleasant one.We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Warm regards,Berenice ReyesE-Concierge
The staff was amazing, the room was always cleaned and comfortable and the fridge was always restocked. The restaurants were very good, and downtown Cancun was just a short bus ride away. The beach was amazing and so were the pools.
Jeanette
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 18, 2024
Dear Jeanette,Thank you for posting such a great note about your recent stay at Secrets The Vine, Cancun. We are overjoyed to read that your experience was fantastic, and that our colleagues were amazing.We will share your wonderful comments with the team as a motivation for their contribution to your entire satisfaction.Our team looks forward to welcoming you back in the not-so-distant future.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 20, 2024
Dear Jessica Lynn,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know that you had a wonderful stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge
We loved our stay here. Food was outstanding, service was amazing, and the rooms were comfortable. We had a group of 8 and we never had to wait for a table for dinner, staff went above and beyond to make our visit memorable. Everyone was so kind. We would definitely return.
Tina
Stayed 6 nights in Feb 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 17, 2024
Dear Tina, We would like to thank you for selecting our resort as your host on your recent getaway to our destination. It was a pleasure having you and your group, and we appreciate that you have taken the time to share your experience here.We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service and exquisite gastronomy selection. We have strived to deliver the most memorable experience to our valued guests. Likewise, we highly appreciate your gracious comments here and have shared them with our team.We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.Best regards,Berenice ReyesE-Concierge
10/10 Excellent
Kyle
Apr 14, 2024
Kyle
Stayed 8 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 15, 2024
Dear Kyle,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge
Everything was very convenient and the hotel staff were very nice! Food was good. The steakhouse has a bit of a wait, but the food makes it all worth it! Definitely looking forward to my next stay!
Xavier
Stayed 3 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 13, 2024
Dear Xavier,Thank you for selecting the hospitality of Secrets The Vine Cancun, and for taking the time to write a wonderful review about your experience.We are thrilled to read that you've enjoyed your stay, especially the wide culinary offer and excellent hospitality. Our goal is to always exceed our guests' expectations, and we are happy to know that we achieved it with you.We hope to have the pleasure of welcoming you again soon.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 12, 2024
Dear Taylor,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge
6/10 Okay
Amanda
Traveled with partner
Apr 9, 2024
Had the view of the vents to the hotel and a partial ocean view after I paid for a junior King suite with an ocean view. Practically had to beg a waiter to take our order pool side. The masseuse was definitely winging it. Mold in the pool, mold in the bathroom. Angel was fun and full of energy and our server in the market place. Food was 3/5 at best. Will not revisit. Not five star.
Amanda
Stayed 6 nights in Apr 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 9, 2024
Dear Amanda,We appreciate you have taken the time to express your thoughts following your recent stay with us. We would like to apologize for any aspects of your experience that fell short of your expectations.Please be certain that your comments will be shared with our team as we continuously seek ways to enhance our guests' experiences.Once again, we thank you for sharing your overview with us here. Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 10, 2024
Dear Samuel,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge
8/10 Good
Ulises
Traveled with partner
Apr 8, 2024
Liked: Cleanliness, amenities
Lacks entertainment
Ulises
Stayed 3 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 8, 2024
Dear Ulises,Thank you for taking the time to rate your experience at Secrets The Vine Cancun. Our guest feedback is very important for us.We regret knowing that our entertainment selection didn't meet your expectations. We try to create the most pleasant atmosphere to deliver the relaxing, indulging, and luxurious getaway in the Caribbean that our valued guests seek. Furthermore, we will take your comments seriously as part of our constant commitment to improving our service levels and guests' experience.Once again, we thank you for taking the time to share your overview with us, and sincerely hope we have the opportunity of being your hosts one more time in the future.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 8, 2024
Dear Charles,Thank you for taking the time to write a fantastic review about your stay at Secrets The Vine Cancun. We were delighted that you've enjoyed all the details we take pride in offering our guests. As is our regular practice, we've been happy to share your lovely remarks with our team, who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home soon.Warm regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 24, 2024
Dear Samuel,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one, and you enjoyed our accommodations.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge
10/10 Excellent
Youngwoo
Apr 2, 2024
Youngwoo
Stayed 4 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 23, 2024
Dear Youngwoo,Many thanks for your 5-star rate to our resort. We are thrilled to know your experience at Secrets The Vine Cancun was excellent.We look forward to welcoming you back home in the near future.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 3, 2024
Dear Colton,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know that your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge
Food was the best we have ever had at an all inclusive resort but did not feel like a vip guest no one besides the floor butlers acknowledged us. We definitely did not feel vip treatment.
Stephanie
Stayed 4 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 2, 2024
Dear Stephanie,Thank you for the time invested to share an overview of your stay through this mean. We appreciate your sincere feedback because it allows us to know what we should work on with our team to improve our guests' experience. In the other side, we are very happy to know that you enjoyed our gastronomic offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. Your comments will be shared with our team as motivation to keep up our work.With this said, we look forward to having the opportunity of hosting you back to provide you with the quality of service that you expect from a Secrets brand hotel.Best regards,Berenice Reyes E-Concierge
8/10 Good
Victoria
Apr 1, 2024
Victoria
Stayed 4 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 22, 2024
Dear Victoria,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 2, 2024
Dear Sean,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one.We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean.Best regards,Berenice ReyesE-Concierge
Amazing staff and property absolutely loved our stay.. we loved it so much that we will be back!
Mikehia
Stayed 4 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 1, 2024
Deal Mikehia,Many thanks for taking the time to share such a gracious note about your recent stay at Secrets The Vine Cancun. We strive to deliver the most memorable experience to our valued guests and are thrilled to know that this was reflected in your visit.We would certainly be glad to have you back for another round of a wonderful stay in the Mexican Caribbean. Please do not hesitate to contact us personally prior to your arrival, we will be happy to assist you.Warm regards,Berenice ReyesE-Concierge
8/10 Good
Jens
Traveled with partner
Mar 31, 2024
Liked: Cleanliness, amenities
Jens
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 1, 2024
Dear Jens,Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one.We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay.Warm regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 1, 2024
Dear Charlie,Thank you for taking the time to rate your experience at Secrets The Vine Cancun.We sincerely appreciate your 5-star note and hope to have the opportunity of being your host again on your next visit to our destination.Best regards,Berenice ReyesE-Concierge
Feel safe good quality food small variety but good
Yadira
Stayed 7 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Apr 1, 2024
Dear Yadira,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge
The entertainment staff was amazing. Especially angel, Andrew, Roger, and Pedro. Top notch. Those guys were awesome and really made our stay amazing.
Michelle
Stayed 4 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 30, 2024
Dear Michelle,Thank you for selecting our resort while in Cancun and for sharing your overview with us through this mean.We are pleased to know that we were able to provide you a fantastic experience throughout o great variety of entertainment. We will ensure to congratulate Angel, Andrew, Roger and Pedro, part of our entertainment team, for your personal highlight and recognition on their work.Furthermore, we truly hope to welcome you back home in a not too distant future for another round of a wonderful stay.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Mar 29, 2024
Dear Vincent,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a pleasant stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge
The staff were incredibly kind and helpful, the daily entertainment (eg live music) was fun, and the food and drink were abundant. Nothing felt cheap!
Claudia
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 27, 2024
Dear Claudia,We appreciate you have taken the time to write such an enthusiastic note about your stay with us.Thank you for highlighting our service and the quality of experience we offer to our guests. We are honored to receive your feedback and read that we exceeded your expectations in every way.We are looking forward to the opportunity of welcoming you back soon. Warm regards,Berenice ReyesE-Concierge
Beautiful clean property, with excellent service and food!
Shanna
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 27, 2024
Dear Shanna,We would like to thank you for selecting our resort as your host on your recent gateway to our destination. We are thrilled that you had a great time at Secrets The Vine Cancun, and we appreciate your kind comments towards our beautiful facilities, cleanliness, excellent service and food. Providing exceptional service is our priority, and we are happy to know that we achieved it with you.We hope to have the honor of welcoming you back soon.Best regards,Berenice ReyesE-Concierge
I truly loved this resort. Great service. Great liquor. Great restaurants. I will definitely be booking her again
chanelle
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 26, 2024
Dear chanelle,Thank you for selecting the hospitality of Secrets The Vine Cancun, and for taking the time to write a review about your recent experience. We are delighted to hear that you fell in love with our resort.It's wonderful to hear that you appreciated our property, great restaurants and flawless services.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,Berenice ReyesE-Concierge
I really enjoyed this property. It exemplified a 5 star experience. The spa was fantastic and the staff were all friendly. My suite was clean, food service was awesome.
The restaurants were top quality.
Yvonne
Stayed 4 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 26, 2024
Dear Yvonne,Thank you for selecting to stay with us at Secrets The Vine Cancun and for taking the time to share your experience through this mean. We are thrilled to hear that you had a flawless resort experience and have enjoyed our stunning property, top quality restaurants, incredible spa, clean rooms and friendly hospitality.We strive to provide memorable experiences for all our guests, and we are delighted that we could exceed your expectations.Furthermore, we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Berenice ReyesE-Concierge
The availability of sun beds was a concerns. Getting up at 6:30 to ensure you had one for the day. Should be a better process.
Stephen
Stayed 7 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 26, 2024
Dear Stephen,Thank you for the time you have taken to write a review about your stay with us. We appreciate your feedback about the availability of sun beds and would like to apologize for any inconvenience this may have caused. Loungers with umbrellas are available for our guests on a first come – first serve basis. To preserve harmony at our pool and beach areas, we kindly ask our valued guests not to claim them for more than 90 minutes if you will not be at the pool or beach area. Furthermore, we appreciate your understanding and rest assure that your observations will be shared with our management team to improve in this area to better serve all of our guests.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future at Secrets The Vine Cancun.Warm regards,Berenice ReyesE-Concierge
Loved the hotel views of beach gorgeous food and
Staff Were Nice. Hotel does need a dance area as an adult hotel only.
Diana
Stayed 6 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 25, 2024
Dear Diana, Thank you for selecting our resort as your host on your recent gateway to our destination. We are glad to know that you’ve found the view that characterizes every suite of our resort as breathtaking.It's also a pleasure reading that you enjoyed our gastronomic offer, as our Chefs make a great effort to please a variety of demanding and diverse palates. Your comments will be shared with our team as motivation to keep up our work.We sincerely hope we can have the honor of being your host again in a not too distant future.Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Mar 25, 2024
Dear Saota,We sincerely appreciate that you have taken the time to rate our resort. We are glad to know your experience was marvelous and that you enjoyed our service and facilities.Our team looks forward to welcoming you back soon at this your home in the Mexican Caribbean.Warm regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 13, 2024
Apreciable Ricardo,Reciba un cordial saludo de nuestra parte. Agradecemos se haya tomado el tiempo de calificar su experiencia en nuestro resort. Nuestro objetivo es siempre exceder las expectativas de nuestros huéspedes y nos alegra saber que lo logramos con usted.Esperamos tener el placer de recibirle pronto nuevamente.Saludos cordiales,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Mar 25, 2024
Dear Jason,Thank you for taking the time to rate your experience at Secrets The Vine Cancun. We are very happy to know your stay was excellent.We look forward to hosting you again soon.Best regards,Berenice ReyesE-Concierge
Drinks were all watered down, property condition / maintenance was subpar and did not warrant a 5 star resort rating. Butler was not friendly or very helpful.
Michael
Stayed 7 nights in Mar 2024
Response from E-Concierge at Secrets The Vine Cancun on Mar 25, 2024
Dear Michael,Thank you very much for the time you spent to share your personal impressions of your stay at our resort. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.Please rest assured that your comments will be shared with the areas involved to follow up.Once again, we appreciate your kind comments on our resort and look forward to welcoming you back in a not too distant future.Best regards,Berenice ReyesE-Concierge
Response from e-concierge at Secrets The Vine Cancun on Mar 22, 2024
Dear Lisa,We sincerely appreciate your 5-star rating of our resort. It's a pleasure to learn that your experience was a wonderful one. We hope to have the opportunity to be your host again on your next visit to the beautiful Mexican Caribbean. Best regards,Berenice ReyesE-Concierge
Response from E-Concierge at Secrets The Vine Cancun on Apr 9, 2024
Dear Jennifer,Thank you for taking the time to rate your experience at Secrets The Vine Cancun, we are very happy to know you had a wonderful stay.We hope to have the honor of being your hosts again in the near future.Kind regards,Berenice ReyesE-Concierge