Exterior
Check availability

Reviews of Hilton Garden Inn Cancun Airport

3.5 out of 5
Hilton Garden Inn Cancun Airport
Carr. Cancun-Chetumal KM. 22, Cancun, QROO

Reviews

8.2

Very Good

Rating 10 - Excellent. 608 out of 1146 reviews" "
Rating 8 - Good. 255 out of 1146 reviews" "
Rating 6 - Okay. 126 out of 1146 reviews" "
Rating 4 - Poor. 73 out of 1146 reviews" "
Rating 2 - Terrible. 84 out of 1146 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

VERONICA, Moreno Valley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, professional and attentive to your needs. Quick and easy check in. Convenient shuttle service to airport. Safe and quiet environment.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

6/10 Okay

Kernisha

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

6/10 Okay

Kim

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
The food and drinks were so overpriced it was appalling! 40.00 cad dollars each plus 10dollar waters????? Anyways eat before you go ! Very easy to walk to terminal 3 if needed!
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

8/10 Good

Maritza, Farmers Branch

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for an early flight. Had one little problem with the shower water not getting hot.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

8/10 Good

Salman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Kevin, Centennial Park

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option for late and early flights, car rental returns are right around the corner and transportation to the gates was great
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

6/10 Okay

Chynna

Liked: Cleanliness, staff & service, property conditions & facilities
Was really nice to be that close to the airport due to a flight being cancelled- we were stuck! I did get a spider bite at some point in the night but the hotel was really clean so I just think it was a freak thing!
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the airport and perfect for our first night in Cancun. Staff is very friendly and helpful. Area is quiet even with the airport nearby.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

8/10 Good

Christine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with the pool. We only planned to stay for the night (a quick pint stop after landing at the airport and before continuing our journey) but everything was fab. The room service pizza arrived quickly and was a very generous size, the beds were extremely comfy - we actually preferred this room to the one we had booked for the rest of the week!
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Deborah, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

feng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and room is clean
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flew in early only stayed the one night, but the atmosphere was pleasant. The pool area was also relaxing and not busy.
Stayed 1 night in Feb 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Abc Wc

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property everybody at the property. Everybody was kind and generous. I had a real good time. It was safe and peaceful
Stayed 2 nights in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Elaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great thank you !!!
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Aleksandr

Stayed 1 night in Jan 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

2/10 Terrible

Keven

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I ultimately got what I paid for. The rooms were college dorm style and had a paint odor. I also found a stain on the comforter. The food was ok and the drinks seemed to be cut, in my opinion. I wouldn't recommend the breakfast package. The pool had a beautiful design but wasn't upkept daily. There were flies and bird feathers in the water. Keep in mind that if you book here, you are in the hotel zone. Ubers and certain shuttles can't be utilized in the hotel zone. You would have to use the taxis the hotel provides, which will start at $80. This was an inconvenience because certain activities I planned had shuttle services that couldn't pick me up at this hotel. Nothing besides the airport is in walking distance. So you can't explore Cancun without either renting a car or paying for taxis multiple times daily. You will feel limited and stranded.
Stayed 3 nights in Apr 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Robert

Traveled with partner
Really appreciated the staff at check in who arranged the shuttle pick up for us. The uniqueness of the outdoor restaurant and heated outdoor pool was very cool. The room itself was exactly as I expected, clean and comfortable , but it was the restaurant staff and service at check in that made this an excellent stay.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

FRESNEL

Liked: Cleanliness, staff & service, property conditions & facilities
safe
Stayed 3 nights in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

8/10 Good

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel if you need to take an early flight out of Cancun
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

8/10 Good

Liliana, Xalapa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located a few steps from Terminal 2 of Cancun International Airport, and has a truck that convenient to reach the other terminals in case of flights in the early morning. We only stayed one night, after arriving from a flight at night to leave at dawn, so we do not explore the facilities. The restaurant has varied options, but we find the service very slow.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and close to airport. Great place to study.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Hyoyoung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you guys arrive at the airport and you don't know where the hotel's free shuttle is. Just take free shuttle to terminal 3. Then, you can get this hotel in 2min by foot.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

8/10 Good

Deborah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

10/10 Excellent

Martha

Liked: Amenities
Muy bonito
Stayed 1 night in Apr 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

10/10 Excellent

Luis

Liked: Cleanliness, amenities
Everything okay
Stayed 1 night in Apr 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to take an early flight. We walked to Terminal 2; about 5 minutes. Also has a gorgeous pool!
Stayed 1 night in Apr 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

4/10 Poor

Steve

Traveled with family
Came from the airport to drop off the luggage at 1:30pm. Hotel staff said they had rooms cleaned and ready to check in. 1 1/2 hours early but I said ok we’ll check in. Staff did the check in and told me it’ll be $40 more for the early check in. I said I wasn’t going to pay $40 I’ll wait until 3:00 but my wife said just pay it. $295 for the room for the night was a little expensive in my taste. Had a burger & coke from the hotel restaurant for $32.50. I didn’t pay half that in Time Square in New York and it was a better burger. Never thought Mexico would be a tourist trap but oh was I wrong.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Terrible

Celina, Scarborough

Traveled with family
The check in time was long especially after a long journey. It took nearly one and half hours to be checked in.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect place to stay waiting for a flight to the airport. Very unusual, circular and good food.
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

10/10 Excellent

Dory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay! Easy and super convenient to the airport!
Stayed 1 night in Apr 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Room was comfortable. Restaurant food so-so.
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

10/10 Excellent

Anna

Traveled with family and small children
Liked: Staff & service, amenities
En el Hotel los pisos de los pasillos se veían bastante sucios. Había Muy poco personal, el personal q hay muy buena atención Amable y servicial.
Stayed 1 night in Apr 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

4/10 Poor

Sophie

Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

2/10 Terrible

Ajay

Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

4/10 Poor

Alfredo

Traveled with family
Liked: Amenities
Horrible dining experience. Dinner took about 1 hour for something very simple. Either they dont have enough staff or they just dont care
Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

ENRIQUE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel a two minute walk from CUN airport. Restaurant inside lobby is bland and overpriced. Service took 45 min for a club sandwich. Walk across the street to the mall for plenty of better, cheaper food options.
Stayed 1 night in Feb 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

8/10 Good

Gail

Traveled with partner
Liked: Amenities
Would have given 5 stars but I didn’t have hot water for my shower in the morning. Other then that it was fine.
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

4/10 Poor

Simon, Katy

Traveled with family
Disliked: Amenities
Very bad service, food and beverages
Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

maria, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

8/10 Good

Orlando

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It took us 1:45 to do the check in. Not good. The rest everything was good!
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

8/10 Good

Marlenis Altagracia Bueno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is excellent if you want to be close to the airport but it is not a good idea if you want to explore the area since the only transportation available is their own taxis and they are way too expensive.
Stayed 3 nights in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

2/10 Terrible

Olga

Disliked: Staff & service, property conditions & facilities
Terrible!!
Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

10/10 Excellent

Rafael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean hotel, well maintained and serviceable team. Highly recommend
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

8/10 Good

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Beautiful and unique architecture and appointed rooms off strip by airport. Top quality rooms and amenities. The swimming pool is unique and amazing in design. Caveats: Restaurant understaffed, food mediocre. VERY limited parking…and by that I mean 3 spaces. Long painful check in.
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

4/10 Poor

Janell

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
So noisy not clean but
Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
Thank you for taking a moment to share your experience. The satisfaction of our guests at Hilton Garden Inn Cancun Airport absolutely is the most important and your feedback help us to continue working and providing the best service of all our team members for our guests. I look forward to welcoming you back to our hotel in the not-too-distant future!

6/10 Okay

Elisabeth

Traveled with partner
Liked: Cleanliness, staff & service
Told when we arrived our room was ready, but would be $35 for early check in. So we sat and waited 1.5 hours then had to stand in line for ceck in because the front desk (had 1 person) had a line of people. If our room is ready, let me just go to it.
Stayed 1 night in Mar 2024
Response from Aaron Rosas on May 3, 2024
La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.

8/10 Good

Saar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A property with excellent facilities near the airport. Great for layovers, if only they would offer pickup services (not just drop-offs) as airport taxi fares are a ripoff.
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel to stay if you plan to stay overnight in Cancun or if you are willing to commute to Zona Hotelera which I don't recoment.
Stayed 1 night in Mar 2024
Response from Aaron Rosas on Apr 9, 2024
The satisfaction of our guests absolutely is the most important! We really appreciate your feedback, it help us to continue working and providing the best service of all our team members for our guests.