Exterior

Reviews of Hotel 11, MOD A Sonesta Collection

4 out of 5
Hotel 11, MOD A Sonesta Collection
11 Freeport Cres NE, Calgary, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1887 out of 2811 reviews" "
Rating 8 - Good. 637 out of 2811 reviews" "
Rating 6 - Okay. 141 out of 2811 reviews" "
Rating 4 - Poor. 65 out of 2811 reviews" "
Rating 2 - Terrible. 81 out of 2811 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and property. Shuttle and parking service provided for airport.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eugenie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 4 nights in May 2024
Response from Harman K on May 25, 2024
Eugenie, your feedback has made us feel more confident in our abilities and we’re grateful for your positive remarks. Thank you for choosing our hotel and we hope to see you again soon. Take care and safe travels!

6/10 Okay

Ethel

Liked: Cleanliness, property conditions & facilities
It took 30 minutes for the shuttle to arrive at the airport for pickup. The shuttles to the airport only run every hour on the hour so we ended up having to take a taxi. Not very convenient when your purpose is to try get a few hours sleep
Stayed 1 night in May 2024
Response from Harman K on May 25, 2024
Thank you for taking the time to share your experience with us, Ethel. Our goal is to provide excellent service and memorable experience, and we are gutted that we missed the mark. Our courtesy shuttle runs hourly on the hour for drop-offs but on demand for pick-ups, first come first serve. We also offer shuttle rides to other hangars, which is why it was scheduled that way, and if the shuttle gets full, another trip will be made to accommodate more guests. I apologize we weren't able to accommodate you at your preferred time; we hoped we could have put you on a waiting list or booked you earlier. I will discuss this with the team to see what more we can do to improve our shuttle service. Take care and safe travels!

10/10 Excellent

Seokhwan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the rate, this hotel would be the best place to stay in Calgary
Stayed 3 nights in May 2024
Response from Pauline C. on May 25, 2024
Thank you for taking the time to share your awesome feedback, Seokhwan. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Marcia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place for the night prior to a flight. The shuttle schedule and parking were great.
Stayed 1 night in May 2024
Response from Pauline C. on May 25, 2024
Thank you for taking the time to share your awesome feedback, Marcia. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really cool hotel, modern, with a lot of nice little touches. The breakfast was great, recommend that you purchase that option.
Stayed 1 night in May 2024
Response from Harman K on May 25, 2024
Thank you for your business and for providing us with such a valuable feedback, Natasha. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations. Our goal is to give great service and remarkable experience and we are glad it didn’t go unnoticed. Looking forward for your next stay with us. Take care and safe travels!

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Shuttle was fast. Great hotel. Def will stay again if passing thru
Stayed 1 night in May 2024
Response from Harman K on May 24, 2024
Steven, your feedback has made us feel more confident in our abilities and we’re grateful for your kind words. Thank you for choosing our hotel and we are delighted we were able to meet your expectations. Looking forward to welcome you back soon. Safe travels!!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport with free shuttle
Stayed 1 night in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your awesome experience with us, Robin. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!!!
Stayed 1 night in May 2024
Response from Pauline C. on May 25, 2024
Thank you for taking the time to share your awesome feedback, Daniel. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Modusser

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 2 nights in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your experience, Modusser. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Modusser

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 1 night in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your experience, Modusser. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, convenient parking, free shuttle to the airport. Very clean, friendly staff.
Stayed 1 night in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your experience, Heather. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your experience, Matthew. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Jouni

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This little hotel is an absolute gem! One of the cleanest and nicest most comfortable hotels I hace ever stayed at in Western Canada. Very reasonable pricing, you dont expect to find a place this nice when you travel on budget. A little bit out of the way but I will always stay here when visiting Calgary.
Stayed 2 nights in Mar 2024
Response from Pauline C. on May 23, 2024
Thank you for taking the time to share your excellent feedback, Jouni. It is a pleasure to be your choice of hotel and we are delighted that everything worked perfectly for you. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Markhugh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to air port
Stayed 1 night in May 2024
Response from Pauline C. on May 23, 2024
Thank you for taking the time to share your awesome feedback, Markhugh. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

ryan

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your experience, Ryan. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, clean and great hotel.
Stayed 1 night in May 2024
Response from Pauline C. on May 23, 2024
Thank you for taking the time to share your awesome feedback, Ryan. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

6/10 Okay

John, New Westminster

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located close to airport and good value for money. Check in and check out process very pleasant. My only complaint was that staff entered my room without so much as a knock at 9 am on the day of my check out (I was still in bed). Would have been nice if they had waited for me to vacate.
Stayed 1 night in May 2024
Response from Pauline C. on May 24, 2024
We appreciate your sharing your experience and concern, John. We are thrilled to know that our location worked perfectly for you. However, we are sorry to hear about the inconvenience we caused you. The situation is extremely concerning for us, as this is not the standard of our service. Rest assured that I will address this concern with the Executive Housekeeper so we can investigate what happened and prevent future incidents. Here at Hotel 11, we continuously strive to meet your needs and expectation. We value and appreciate you bringing this concern to our attention, and we hope you give us another chance to better serve you in the future. Take care.

10/10 Excellent

Cindy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far from the city center
Stayed 2 nights in May 2024
Response from Pauline C. on May 23, 2024
Thank you for taking the time to share your awesome feedback, Cindy. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024
Response from Pauline C. on May 23, 2024
Thank you for taking the time to share your awesome feedback, Valentin. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Dary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel for the price. Love that the pool and hot tub is 24h. Airport shuttle service is easy and convenient. Only downfall is the typical over charge for forgotten essentials like tooth paste, tooth brush, and cutlery. Other than that, I would recommend checking this place out!
Stayed 3 nights in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your experience and concern, Dary. It is a pleasure to be your choice of hotel and we are thrilled that you enjoyed your stay. We understand that prices can sometimes seem higher than what you might find outside the hotel or airport. This is because these items typically have higher markups in such locations due to additional cost like convenience, logistics and operating expenses. However, please rest assured that we strive to keep our prices competitive while maintaining the high standard of service and convenience you expect from us. We appreciate and are always looking for ways to improve your experience. We also appreciate your recommendation. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet,
Stayed 2 nights in May 2024
Response from Harman K on May 21, 2024
We appreciate your positive review, Trevor and we’re glad that we were able to meet your expectations. We hope that you’ll consider staying with us again in the future. Safe travels!

8/10 Good

John and Robin

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. Our only annoyance was having to share space with children in the lounge area. The dining room closed at 7:00 pm so two wom
Stayed 2 nights in May 2024
Response from Pauline C. on May 24, 2024
Thank you for taking the time to share your experience and concern, John and Robin. We are thrilled that you enjoyed your stay. However, I am sorry to hear that we did not meet your expectations. We serve the same menu in both our restaurant and lounge, and we are licensed to accommodate kids in the lounge. When it is not very busy, the restaurant closes early. However, if you are uncomfortable with your kids sitting in the lounge, you can speak with the lounge team. I hope this information helps. Looking forward to your next visit in Calgary. Cheers!

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value, shuttle ever 30 minutes
Stayed 1 night in May 2024
Response from Pauline C. on May 21, 2024
Thank you for taking the time to share your awesome feedback, Peter. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to be your next visit to Calgary. Cheers!

6/10 Okay

Melissa

Stayed 1 night in May 2024
Response from Pauline C. on May 23, 2024
Our goal is to give great service and remarkable experience, Melissa. We hope you had a pleasant stay and if you have concern, we wish we could have known it so we could have assisted you better when you were here. Looking forward to better serve you in the future. Cheers!

8/10 Good

Adnan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to major highway and Airport.
Stayed 1 night in Apr 2024
Response from Harman K on May 21, 2024
Thank you for the feedback, Adnan. We appreciate you choosing our hotel and we are delighted that we were able to meet your expectations. Looking forward to welcome you back. Safe travels!

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place looks like it just opend yesterday everything is meticulously cleaned an kept
Stayed 1 night in May 2024
Response from Harman K on May 20, 2024
Thank you for your excellent feedback, Kevin. It is a pleasure to be your choice of hotel, and we are delighted you enjoyed your stay with us. Looking forward to your next visit to Calgary. Have a lovely week and safe travels!

10/10 Excellent

Navjot

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, always greeted with a smile! We stayed for three days and they kept the rooms very clean. Loved that the pool was open 24 hrs.
Stayed 3 nights in May 2024
Response from Harman K on May 20, 2024
Thank you for providing us with such a valuable feedback, Navjot. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations. Our goal is to give great service and remarkable experience and we are glad it didn’t go unnoticed. Looking forward for your next stay with us. Take care and safe travels!

10/10 Excellent

Kelvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious,friendly staff, beautiful facilities!
Stayed 3 nights in May 2024
Response from Pauline C. on May 20, 2024
Thank you for taking the time to share your awesome feedback, Kelvin. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

TJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Pauline C. on May 20, 2024
Thank you for taking the time to share your awesome experience, TJ. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean.
Stayed 1 night in May 2024
Response from Pauline C. on May 20, 2024
Thank you for taking the time to share your awesome experience, Matt. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Hero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and staff is very attentive and friendly. Will stay again.
Stayed 1 night in May 2024
Response from Harman K on May 19, 2024
Thank you for sharing your thoughts with us, Hero. We appreciate you choosing our hotel and we are delighted we were able to meet your expectations. We are thrilled that you appreciate our team and service. Looking forward to welcome you back soon. Safe travels!

10/10 Excellent

Laurie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple check in and a quiet comfortable room - suited our needs very well.
Stayed 1 night in May 2024
Response from Harman K on May 19, 2024
Thank you for your business and for providing us with such a valuable feedback, Laurie. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations. Looking forward for your next stay with us. Take care and safe travels!

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
Clean property and friendly staff
Stayed 1 night in May 2024
Response from Harman K on May 20, 2024
Thank you for your excellent feedback, Lisa. It is a pleasure to be your choice of hotel, and we are delighted you enjoyed your stay with us. We are thrilled that you appreciate our team and service. I’ll be more than happy to share your beautiful remarks with the whole team Looking forward to your next visit to Calgary. Have a lovely week and safe travels!

4/10 Poor

Jacqueline

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The breakfast food was not good. The coffee was awful. They offered coffee machine in the room but there was no Milk.
Stayed 1 night in May 2024
Response from Harman K on May 20, 2024
Thank you for taking the time to share your experience, Jacqueline. We are gutted that we were not able to meet your expectations. We wish we had known what was wrong with your food when you visited, so we could have fixed it and served you better. You can rest assured that I will pass this information along to our Executive Chef and Restaurant Supervisor in order to look into it and make improvements. We appreciate you bringing all your concerns to our attention so I can address them accordingly to prevent future occurrences. Here at Hotel 11, we continuously strive to meet you needs and expectations. Take care and safe travels!

8/10 Good

ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle picked us up from airport within 20 minutes of us calling to request a ride. Was convenient after a long travel day.
Stayed 1 night in May 2024
Response from Pauline C. on May 20, 2024
Thank you for taking the time to share your awesome experience, Ashley. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

8/10 Good

ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet and airport shuttle was convenient.
Stayed 1 night in May 2024
Response from Pauline C. on May 20, 2024
Thank you for taking the time to share your awesome experience, Ashley. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
I found the hotel to be quite comfortable very well taken care of, thank you very much.. I would recommend to everybody.
Stayed 1 night in May 2024
Response from Harman K on May 19, 2024
Thank you for providing us with such a valuable feedback, Steven. We appreciate you choosing our hotel in Calgary and we are delighted we were able meet your expectations. Our goal is to give great service and remarkable experience and we are glad it didn’t go unnoticed. Looking forward for your next stay with us. Take care and safe travels!

10/10 Excellent

Christine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were very friendly and our shuttle arrived quickly to pick us up from the airport.
Stayed 1 night in May 2024
Response from Pauline C. on May 16, 2024
Thank you for taking the time to share your awesome feedback, Christine. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in May 2024
Response from Pauline C. on May 16, 2024
Thank you for taking the time to share your awesome feedback, Bill. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle very convenient.
Stayed 1 night in May 2024
Response from Pauline C. on May 15, 2024
Thank you for taking the time to share your awesome feedback, Lionel. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Judy, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are comfortable, we had a good rest , even though we only slept a few hours . We needed it
Stayed 1 night in May 2024
Response from Pauline C. on May 15, 2024
Thank you for taking the time to share your awesome feedback, Judy. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

TAMARA, Smiley

Liked: Property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Pauline C. on May 15, 2024
Thank you for taking the time to share your awesome feedback, Tamara. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Lively clean with bar and dining room.
Stayed 1 night in May 2024
Response from Pauline C. on May 15, 2024
Thank you for taking the time to share your awesome feedback, Holly. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Fron desk called that shuttle would be late Great info I waited at the bar instead of freezing outside When i got there Gal noticed i was limping So offered to change to a room close to elevator My stupid amount of luggage went by them straight to storage
Stayed 1 night in May 2024
Response from Pauline C. on May 14, 2024
Thank you for taking the time to share your experience, Louise. We are delighted to hear that we were able to help you and make your stay remarkable. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to the airport. Free shuttle was nice
Stayed 1 night in May 2024
Response from Pauline C. on May 14, 2024
Thank you for taking the time to share your awesome feedback, Stacy. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that the hot tub was available 24 hours!! After a 10 hour drive, it was needed!
Stayed 1 night in May 2024
Response from Pauline C. on May 14, 2024
Thank you for taking the time to share your awesome feedback, Susanne. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Alvina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a wonderful stay
Stayed 1 night in May 2024
Response from Pauline C. on May 16, 2024
Thank you for taking the time to share your awesome feedback, Alvina. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was easy to find, it was very clean & all staff were very friendly.
Stayed 3 nights in May 2024
Response from Pauline C. on May 15, 2024
Thank you for taking the time to share your awesome feedback, Gary. It is a pleasure to be your choice of hotel and we are delighted that you enjoyed your stay. Looking forward to your next visit to Calgary. Cheers!