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Reviews of Palazzo Tirso Cagliari Mgallery

5 out of 5
Palazzo Tirso Cagliari Mgallery
4 Piazza Deffenu, Cagliari

Reviews

9.6

Exceptional

Rating 10 - Excellent. 25 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 2 out of 31 reviews" "
Rating 4 - Poor. 0 out of 31 reviews" "
Rating 2 - Terrible. 0 out of 31 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sara

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast in the morning was (to me, as a pastry addict) unparalleled, and the staff were able to accommodate every coffee order/request and even recommended some drinks I’d never tried before (ever had ginseng in a coffee? Not me!) Otherwise, beautiful property, centrally located, and they gave us beach towels in the cutest tote bag on the days we went swimming. Would return, would recommend!
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 29, 2024
Dear Mrs Kim,We would like to thank you for your suggestions and for the appreciation you expressed following your stay at Palazzo Tirso Cagliari MGallery. It is with great pleasure that we receive your compliments. We will be sure to share your comments with our entire team. Your satisfaction is the best reward for the entire team who works day after day to offer an impeccable service. Looking forward to welcoming you again, we send you our warmest regards.

6/10 Okay

E P

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel is beautifully decorated and very clean. We didn’t have a great night sleep due to the aircon in the room not being very powerful, so it didn’t really cool down the room.
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 13, 2023
Dear MrWe really appreciate your comments regarding your stay at Palazzo Tirso Cagliari MGallery. It's always a pleasure to receive positive feedback.We are sorry for the inconvenience, thank you for sharing this problem with us so that we can remedy it as soon as possible and ensure that it does not happen again in the future.Thank you again for sharing your experience and we hope your next visit is as enjoyable as the last.Kind regards,Guest Relations Manager

8/10 Good

Julia

Traveled with group
Liked: Amenities, property conditions & facilities
Great location and beautiful room, but I am not a fan of glass bathroom
Stayed 1 night in Oct 2023
Response from Guest Relations Manager on Oct 6, 2023
Dear Julia, we appreciate your comments regarding your memorable stay at Palazzo Tirso Cagliari MGallery.Looking forward to welcoming you again to make you collect new memorable moments and make you part of our story, we send you our best regards,Guest Relations Manager

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was really beautiful! Just renovated, has lots of digital technology, smells amazing, beautifully decorated. Only downside is that the location is on a busy street, not much ambiance. In addition, despite staying at the hotel, chairs at the beach cost the guest. Parking is an additional 20 euro per night.
Stayed 4 nights in Sep 2023
Response from Guest Relations Manager on Oct 6, 2023
Dear Sara,thank you for taking the time to tell us about your experience at Palazzo Tirso Cagliari MGallery.We're sorry that some aspects of the experience did not meet your expectations. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Relations Manager

6/10 Okay

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice hotel but found reception staff to be unhelpful, dismissive and quite rude. Had a issue with with one of our rooms TVs, got told it’s a hotel wide issue, except it worked fine in our other room. Didn’t do anything to resolve it so was unusable the whole stay.
Response from Guest Relations Manager on Sep 29, 2023
Dear Jennifer,Thank you for taking the time to tell us about your experience at Palazzo Tirso Cagliari MGallery. We're sorry that your experience did not meet your expectations.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Relations Manager

8/10 Good

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The roof top pool in centre of the city was the highlight. Great food too
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on Oct 6, 2023
Dear Simon,we very much appreciate your comments about your memorable stay at Palazzo Tirso Cagliari MGallery.Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service to each guest and convey the uniqueness of the history of our hotel.Every MGallery hotel always wants to offer the highest quality of service, therefore your satisfaction gives us pride! Looking forward to welcoming you again to make you collect new memorable moments and make you part of our story, we send you our best regards,Guest Relations Manager

10/10 Excellent

Oscar, Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent New Hotel, Breakfast really good and the service is 5 stars.
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Sep 22, 2023
Dear Oscar,we appreciate so much your feedback and we thank you for the great review about your experience in Palazzo Tirso Cagliari - MGallery.We are glad that you enjoyed your stay and we hope to see you again very soon! Sincerely,Guest Relations Manager

10/10 Excellent

Demetrius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palazzo Tirso Hotel was an amazing experience. The Staff was A , the food was delicious, and my suite was elegant. Demetrio and Giavani, the night concierge when I arrived were the best and made sure we had everything we needed. Loved the hotel breakfast.
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Sep 15, 2023
Dear Demetrius, we very much appreciate your feedback about your memorable stay at Palazzo Tirso Cagliari MGallery. Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service to each guest and convey the uniqueness of the history of our hotel. Every MGallery hotel always wants to offer the highest quality of service, therefore your satisfaction gives us pride! Looking forward to welcoming you again to make you collect new memorable moments and make you part of our story, we send you our best regards,Guest Relations Manager

10/10 Excellent

Wai Ling Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Our staying was quite pleasant. We had received a warm welcoming. The room was comfortable with the good size of bathroom. The morning breakfast was delicious and the location is nearby the seafront. Except the swimming pool is a bit tiny.
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Sep 15, 2023
Dear Guest, we very much appreciate your feedback about your memorable stay at Palazzo Tirso Cagliari MGallery. Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service to each guest and convey the uniqueness of the history of our hotel. Every MGallery hotel always wants to offer the highest quality of service, therefore your satisfaction gives us pride! Looking forward to welcoming you again to make you collect new memorable moments and make you part of our story, we send you our best regards,Guest Relations Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities, property conditions & facilities
Fantastic, brand new property. Great dining options and rooftop. In-room amenities and quality of finishes is very nice. Concierge desk is knowledgeable and swift when information or off site bookings are needed. Will return.
Stayed 2 nights in Sep 2023
Response from Guest Relations Manager on Sep 8, 2023
Dear Micheal, we very much appreciate your comments about your memorable stay at Palazzo Tirso Cagliari MGallery. Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service to each guest and convey the uniqueness of the history of our hotel. Every MGallery hotel always wants to offer the highest quality of service, therefore your satisfaction gives us pride! Looking forward to welcoming you again to make you collect new memorable moments and make you part of our story, we send you our best regards

10/10 Excellent

Shanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Manager on Sep 8, 2023
Dear Shanya,we appreciate so much your feedback about your memorable stay at Palazzo Tirso Cagliari MGallery. Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service to each guest and convey the uniqueness of the history of our hotel. Every MGallery hotel always wants to offer the highest quality of service, therefore your satisfaction gives us pride! Looking forward to welcoming you again to make you collect new memorable moments and make you part of our story, we send you our best regards!

10/10 Excellent

Amanda

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOP TIER
I will only stay at this hotel if I’m in Cagliari, too notch service and comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations Manager on Sep 22, 2023
Dear Guest,we appreciate so much your feedback and we thank you for the great review about your experience in Palazzo Tirso Cagliari - MGallery.We are glad that you enjoyed your stay and we hope to see you again very soon! Sincerely,Guest Relations Manager

10/10 Excellent

jean francois, rosemere

Stayed 6 nights in Aug 2023
Response from Guest Relations Manager on Sep 22, 2023
Dear Jean Francois,we appreciate so much your feedback and we thank you for the great review about your experience in Palazzo Tirso Cagliari - MGallery.We are glad that you enjoyed your stay and we hope to see you again very soon! Sincerely,Guest Relations Manager

10/10 Excellent

Angela

Stayed 3 nights in Aug 2023
Response from Guest Relations Manager on Sep 22, 2023
Dear Angela,we appreciate so much your feedback and we thank you for the great review.We are glad that you enjoyed your stay in Palazzo Tirso Cagliari - MGallery, and we hope to see you again very soon! Sincerely,Guest Relations Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gerardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il personale disponibile gentile la struttura i servizi....
Stayed 1 night in May 2024

10/10 Excellent

YUKO

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
スタッフも優しいし、お部屋も完璧でした。朝ごはんも、最高でした。
Stayed 2 nights in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Dear Mr. Kashihashi,We would like to thank you for the appreciation expressed following your stay at Palazzo Tirso Cagliari MGallery.Your satisfaction is the best reward for our staff who work day after day to offer an impeccable service.Looking forward to welcoming you again, we send you our warmest regards.Guest Relations Manager

10/10 Excellent

Pietro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazie!!!
La gentilezza e disponibilità del personale è la cosa che più mi ha colpito. È d’obbligo e scontato in un 5 stelle, ma il sorriso si riconosce quando è forzato! Il resto è nella norma di un 5⭐️, ma i sorrisi, quelli, ti fanno sentire come a casa anche solo per una notte…!!!
Stayed 1 night in Feb 2024
Response from Responsabile Relazioni Clienti on Feb 26, 2024
Caro Signor Trentini,ci teniamo a ringraziarla innanzitutto per aver voluto dedicare del tempo per lasciare la sua bellissima recensione sull'esperienza vissuta a Palazzo Tirso Cagliari MGallery.È un vero piacere per tutto il nostro staff venire a conoscenza che sia stato tutto di suo gradimento e che il soggiorno sia stato piacevole. Speriamo di rivederla presto e le porgiamo i nostri cordiali saluti

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Guest Relations Manager on Feb 26, 2024
Dear Guest,we very much appreciate your comments regarding your stay at the Palazzo Tirso Cagliari MGallery.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABELHAFT
Top - gut gelegen - freundliches, hilfbereites Personal - nächstes Mal wieder!
Stayed 6 nights in Feb 2024
Response from GUEST RELATIONS MANAGER on Feb 21, 2024
Dear Guest,thank you so much to share with us your wonderful review about your stay experience at Palazzo Tirso Cagliari MGallery.We hope to see you very soon and we send you our best regards.Sincerly

10/10 Excellent

Natsuko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントが親切だった。 飛行機の時間で朝食が間に合わないと相談したら、通常より早い時間にランチボックスで用意してくれた。
Stayed 2 nights in Oct 2023
Response from Guest Relations Manager on Oct 13, 2023
Dear Mr. Natsuko,we very much appreciate your comments regarding your stay at the Palazzo Tirso Cagliari MGallery. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Relations Manager

8/10 Good

Rubén

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen hotel con un MAGNIFICO buffet de desayuno pero nada más. Para ser un 5 estrellas se queda un poco corto
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Sep 22, 2023
Dear Rubén,Thank you for taking the time to tell us about your experience at the Palazzo Tirso Cagliari MGallery We are sorry that the experience did not meet your expectations.At MGallery, we strive to provide a superior service experience for every customer, and we appreciate your sharing your concerns.Sincerely,Guest Relations Manager