Steven,I am so sorry for the confusion that you encountered. I assure you that is not the norm for us. If you would be willing, to give us a try again, I would appreciate it. If you contact me, I will take good care of you. John McCartyAsset ManagerIWHP/Shasta Pines Motel and Suites

David and company, When you book a room and think everyone knows you need an ADA room without requesting one, calling last minute on the day of your reservation stating you couldn't make it, We (who do not claim to be high end) did as you requested and moved your reservation to the next day. We did not have to honor that request. When you arrived, You stated the stairs were something you did not want to do. I walked you to the downstairs room. Allowed you a late check out with no extra fee's. I have a full house, we have 85% working crew members staying with us. Those Gentleman leave early and come back late. I understand it is excessive noise when 25 Hotel rooms have workers returning around 8 to 9 pm. They are respectful and quiet down immediately. The ending comment you made, is that retaliation from the noise and or the fact that I asked Expedia to not allow you to come back due to paraphernalia found in your room? Have a good day. I hope you have a better experience. somewhere else.

We are sorry to hear this Jon, I will look into what room you stayed in and address the issues. Please reach out to us if there is anything we can do for you.thank you for the 3 out of 5 review. we appreciate your honest feedback.

James, I am disappointed that we did not make your stay the best. I am hoping we can talk and figure out where we went wrong and a solution. Please get back to us. this is important for me to look into.

Thank you for your 4 out of 5 review. We hope to see you again. Have a great day

thanks for lettig us know. We will check into it.

Thank you for your 5 out of 5 review. We would like to see you on your next journey to lovely Burney Ca.

After taking the day to reflect on who you where, I get it now. A guest, who stayed in the room next to you had brought your conversation to our attention. Her concern was the racial put down and scamming your way to the top. Now that I put two and two together I understand it was me you were talking about. "your exact words" (Oh, Don't worry, we wont have to pay for this one, Especially with the dirty Mexican at the front desk). I don't know how to express how sad I feel. I even feel sad for you. Living my whole life with abuse because of the color of my skin, Sometimes I . I cant believe the things people like you would do and say just to cheat and lie and steal, when you make false allegations about someone for an attempt to not pay, you are the THIEF and an abusive heartless monster. I have been in the Hospitality field for 19 years. People have come up with some crazy things to scam Hotels, but you, the sickening words you spoke about my Amazing employer's and about me being a dirty Mexican, this is by far the most painful. I don't even care about your made up story about your Credit Card. That is something I wont even entertain with my intelligence. Oh and By the way Expedia already verified that you cancelled your Card 4 minutes and 26 seconds after you checked in to this Hotel. I hope you feel good about yourself! and because of you, I don't feel good about myself. I will keep you in my prayers. Maybe one day you will be a nice person. I hope. I'm sorry for the hate you have inside your heart. If it makes you feel any better, I (the dirty Mexican) am half white. Doesn't that count for something? Maybe I should greet all future guests with Hi I am half white, so I may get better treatment, Or Should I post my Birth Certificate on the wall in the Lobby, no I cant because its literally dirty, well half of it is, so I guess it's not good enough. I guess I'm not either, I think I should resign, I mean your next comment is probably going to tell me I belong out in the fields picking your fruit right? I'm done. so done. thanks a lot.

Thank you Carmen. We will see you soon.

Thank you for your 5 out of 5 review score. And in response to your comment; thanks for noticing that we pay that much attention to your booking details, As a team leader I am proud to say I have directed my team to provide Hotel services at our Motel. While checking you in and utilizing those few minutes to get acquainted, we would of provided another towel set if you had another in your party. As you have witnessed, a safe, clean, comfortable low price room, with standards of 3.5 star Hotel. All the "Little things" (as others would say), like providing appropriately for our guests, acknowledges your value we have for you along with being resourceful, we keep the rates reasonable. Hospitality is not just a word to us, it's the way we were raised and the way we live. Thank You. May we cross paths again on your next journey to lovely Burney, CA

Thank you Melisa. We are vey thankful for you staying with us and leaving a wonderful review score. we hope to see you again. From all of us at Shasta Pines Motel and Suites

Thank you for the 5 out of 5 review score. It was a blessing meeting you folks. We appreciate you and can't wait to see you on your next journey to Burney. Once again I can Proudly say, "We've Been Blessed with Wonderful Guests".

Thank you Robert.I am happy we were able to give you the perfect rest.see you next time. Have a great day..

William thank you for reaching out. We work hard to receive these types of reviews. Glad you enjoyed your stay.Thank You.

Donna Thank You as a long time guest monthly. I appreciate your review. Thank you. Will see you again next month.

Emilee Thank you for staying with us. We do our best to accommodate our guests. Glad you enjoyed your stay

I am sorry you stay wasnt a pleasant one. Thank you for reaching out and letting us know. Hopefully you will come back and we can put you in different bldg. Just ask and we will

Juan thank you for staying with us. Let your friends know. hope to see you again in the future

Dominic i m sorry your stay wasnt what you expected. Please let me know how we at Shasta Pines could have made your stay better

Patrick thanks for the review, We work hard to see our guests are pleased with our property. Thank You.

Thanks for the review. Sometimes you dont know what to expect. Thanks for stating with us

Thank you for the great review on our Motel. We try hard and like to hear your coments,

Kelcey thanks for the review. I will mention this in my next meeting. Glad you enjoyed your stay

Thanks for your review. Appreciate the feedback

Donna glad you enjoyed your Stay. See you again in the future

Wendy Thank you for reaching out. Appreciate your review. Glad you enjoyed your stay

Monique. Glad you enjoyed your stay. Your review is appreciated

Michael thanks for reaching out. Glad you enjoyed your stay.

John thanks for reaching out. we appreciate feedback

Jan glad your stay was acceptable. Thanks for reaching out

Thank you for staying with us.

Jordan Thanks for your review. We try hard to make you comfortable here

I am so glad that you enjoyed your stay with us. We do try and have a hard working staff to make sure all your needs are met. Hope you come back and see us again.

I am sorry that you did not enjoy your stay. Please let us know what we could have done different to make your stay more enjoyable. Shasta Pines Motel Staff

Thank you for the wonderful review, hope that you will come back and see us soon.Shasta Pines Motel Staff

Thank you for the 10, it is much appreciated. We hope that you will come back again soon,Shasta Pines Motel Staff

Thank you for the 10, we love it when our guests are happy.

Thank you for staying with us, and hope that you will stay with us againShasta Pines Motel Staff

Glad you enjoyed your stay. Thank you for reaching out

Sometimes we have to roll with the punches, and thank you for staying with us. Glad that you had a great stay.

Thanks for staying with us

I am so happy that you were impressed with our staff. We want to make sure that every need is met, if possible. Hope the rest of your trip is great.

Robert, Thank you for the 10, we appreciate you staying with us.

Thank you for reaching out. Glad you enjoyed your stay

Brian, Glad you enjoyed your stay with us. It is people like you that make our job more enjoyable.

Thank You you are correct . We have the best Motel in Burney

Faith Thank you for reaching out and enjoying your stay. We try hard to please guests. Thank You

Frank thanks for reaching out and enjoying yourself at our Property