Buenavista Vacations from $774

Friendly staff, the complimentary breakfast. , location

Very nice resort. I would stay again!

The property is beautiful and for the most part the service was excellent especially our Expedia contact Gabriel. A few issues with the property. One, the two main pools are frigid and don’t have hot tubs. This leads the adults to do more lounging than playing with their kids. The only pool that’s warm is the adult pool and it has a hot tub. But again, if you have kids you’re not going to the adult pool. Second, the service at the sit down restaurants is incredibly poor and the restaurants are often understaffed. We ended up mostly eating at the buffet where the service was excellent and the poolside bar which had very good pizza and fish tacos. Third, the room was fine and the beds were not the most comfortable but they were adequate. Fourth, they have a free childcare called Kamp Krystal and that was the only way we could check out the adult pool. But if our kid was younger it may not have been an option. The only thing we really didn’t like was being grabbed by the timeshare guy almost immediately after getting there. We politely declined. If you stay here make sure you book through Expedia - the way we were treated was apparently better than even the people who had booked directly. We were in the main building and had a beautiful view of the resort. Also something we discovered at almost the very end of our trip - order room service. The quality of the food is higher and while it costs extra (about $9 USD) it’s worth it. Bring cash in small denominations to tip!

Location was good except for construction on both sides of the property until 0100 hours one night. The access to the whole area was not good for anyone with limited mobility - many stairs and convoluted hallways. The room we had lacked privacy in the bathroom. There was only one restaurant open for all meals, and not a lot of variety, and another restaurant open part of the week for which we had to book. The staff were great, which was the saving factor - Carmen, Guadalupe, Oscar and Fatima in the dining room and Juan and Jesus in the pool bar, and the person leading dancing and karaoke. Overall we loved meeting new people, swimming in clean pools and walking on the beach in the sun, so that makes everything else acceptable!

Excellent experience altogether, would recommend