Building design

Reviews of Royal Decameron Complex All Inclusive

3.5 out of 5
Royal Decameron Complex All Inclusive
Lazaro Cardenas 150, Nuevo Vallarta, Bucerías, NAY

Reviews

7.8

Good

Rating 10 - Excellent. 304 out of 1006 reviews" "
Rating 8 - Good. 394 out of 1006 reviews" "
Rating 6 - Okay. 188 out of 1006 reviews" "
Rating 4 - Poor. 75 out of 1006 reviews" "
Rating 2 - Terrible. 45 out of 1006 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kallista

Traveled with partner
Liked: Cleanliness
This resort is nice over all. Rooms are cleans, staff is friendly, this biggest area of disappointment was the food. Most was bland/repeated. The dinner options that are typically more elevated, we still more simplistic- not bad but nothing excellent.
Stayed 5 nights in May 2024

4/10 Poor

Felipe

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
We felt like the hotel was out dated. We did appreciate that it was kept clean. The food was subpar at best. The staff was very friendly and professional
Stayed 3 nights in May 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Staff were friendly and helpful even though there were lmited options for food, as only two of five restaurants open at a time. No in room coffee so had to search for it every morning.
Stayed 7 nights in May 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place planning to go back this year . The staff is amazing we wanted for nothing the food was good the place is clean the grounds well manicured beautiful beaches ..cant wait to go back
Stayed 10 nights in Mar 2024

6/10 Okay

Haley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Definitely could use some renovations, maybe fridges in the hotels but the staff was very lovely.
Stayed 5 nights in May 2024

8/10 Good

Vienna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed a week at this resort and loved our stay. The staff were so friendly from check in, during, and check out. The whole process was very seamless. The resort looks just as beautiful as it does in photos. There were several pools around, including an adults only pool, which we spent lots of time in. Only complaint was that the pools closed early (6/7pm)- but understandable as staff were cleaning the area for the next day. There were lots of activities to do throughout the day, and a different show each night. The theatre staff are so talented and was amazed by the performances. Food was alright. Standard for an all-inclusive place. The buffet selections rotate slightly each day. The a-la-carte restaurants could improve slightly with the booking process (bookings open up at 8am with limited seatings… and book up quick if you aren’t early!) The rooms are a bit dated but we didn’t mind. The rooms were always cleaned and supplied with fresh towels and toiletries. We wished the wifi was more accessible throughout the resort. There were only certain areas that had wifi. Overall, beautiful and reasonably priced resort to stay at!
Stayed 7 nights in May 2024

8/10 Good

Ana Bertha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shows were excellent, the atmosphere excellent the service excellent food is good variety , just a couple of things like pork hard like rock and need a snack bar between 3:00 pm and 6:00 pm If you can fix that You can easily get a 5 star rating because overall it is a great place for a family reunion thanks to all the hard working people for a great job from servers to house keeping great job
Stayed 7 nights in May 2024

6/10 Okay

Maya

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was pretty good and friendly and there were shows every night which were pretty entertaining to watch. The major things I didn’t like were the amount of iguanas that were actually on the resort without warning. I accidently fell asleep at the pool and I woke up to a giant reptile chilling my my foot which caught me completely off guard considering when they feel threatened they slap you with their tail which hurts. There are no elevators period so hiking a giant suitcase up three flights of stairs with turns was unexpected as well. The rooms were a catfish from the pictures that are advertisers the rooms look more like a motel room and the bathroom doesn’t have a shower head. The water is cold as well and the pressure is low. The floor is dirty too so bring house shoes for the floor. The sheets in my bed had stains on it and the tables were stained from wet cups being left on it so you saw all the rings from the cups on the tables. And the lighting in the bathroom is also super dark. The food also was nasty, I was expecting Mexican food or something close in the culture but I didn’t get that.
Stayed 7 nights in Apr 2024

10/10 Excellent

Vijaya Anand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities
The rooms could use some updating !! The food was out to long and dried up! The housekeeping ladies were terrific! Very kind and helpful and kept my room clean and gave me everything I needed! Over all I was happy with my stay and would return to Royal Decameron in the future!’
Stayed 10 nights in May 2024
Response from mariana Argote Guest Service. on May 12, 2024
Dear, Cynthia. Greetings from this tropical paradise, we are proud that you had a pleasant stay, we are very grateful for your comments about the waitresses, who have already received your kind comment and are more motivated to give their best effort every day to improve the satisfaction of our guests, we are sorry that the food was not to your total satisfaction, we are working on a continuous improvement in the management and production of food.We look forward to your visit, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.

10/10 Excellent

kemal

Liked: Cleanliness, amenities
Food, People, activities, beach, entertainment
Stayed 7 nights in May 2024
Response from mariana Argote Guest Service. on May 12, 2024
Dear Kemal Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, it is a pleasure to know that the experience of food, people, activities, beach, and entertainment have been of your total satisfaction.We look forward to your visit, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.

6/10 Okay

Patrick

Traveled with partner
Liked: Cleanliness
We have been to this resort a number of times, and found this latest trip that the food options and the service was disappointing. Half the restaurants were either closed or rotating open times. Service at the restaurants was very slow as well. The entertainment was the same tired shows that need some new ideas.
Stayed 8 nights in May 2024
Response from mariana Argote Guest Service. on May 12, 2024
Dear Patrick, Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, it is a pleasure to know that you have chosen us once again as your vacation destination, we deeply regret that this visit has not been to your total satisfaction, we deeply appreciate the opportunity to improve by sharing your kind comments, as part of the program of continuous improvement and quality of service your comments will be evaluated with the intention of improving the points mentioned, to generate greater satisfaction in each of our guests.We look forward to your visit soon, to create new and better stories of travel, comfort and relaxation. Thank you again for your visit.

2/10 Terrible

Catherine Laura

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I paid extra for an ocean front room & the room they gave us was filthy, disgusting & no ocean view. It was beside a stage area so zero sleep. Flimsy patio door on the ground with inadequate locks. Mirror was missing from bathroom wall & it was so filthy we couldn’t unpack. When I asked for another room the front desk man was rude & made us wait until morning. It was the worst night of my life. I booked for my husband’s 60th birthday & was crushed. We finally got moved the following day by a lovely staff lady. But very upset that we lost our first day & the money we paid. This resort is old & run down, do not spend your money here. The staff for the most part are lovely though. I was like my first night money credited back.
Stayed 5 nights in May 2024
Response from mariana Argote Guest Service. on May 12, 2024
Dear Mrs Catherine, Laura. Greetings from this tropical paradise, it is a pride to KNOW that you had a pleasant stay, it fills us with joy that you chose us to hold such an important celebration and that you allowed us to be part of it, we deeply regret each of the inconveniences that has done us a favor to externalize, as part of our program of continuous improvement in quality and service, your comments have been shared with the responsible areas with the intention of improving in each area of opportunity that you have mentioned to us, to generate greater satisfaction in each of our guests.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thank you again for your visit.

8/10 Good

Darryl

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and good food. No bar fridge in rooms, lots of local Mexicans at resort.
Stayed 7 nights in May 2024
Response from mariana Argote Guest Service. on May 12, 2024
Dear Darryl, 348 / 5.000Resultados de traducciónResultado de traducciónGreetings from this tropical paradise, we are proud to know that you had a pleasant stay, we are delighted that you have chosen us for your vacation and that these have been to your satisfaction.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thanks again for your visit.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

GEORGE Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and great food
Stayed 8 nights in May 2024
Response from mariana Argote Guest Service. on May 12, 2024
Dear George, Greetings from this tropical paradise, we are proud to know that you had a pleasant stay, we are delighted that you have chosen us for your vacation and that these have been to your satisfaction.We hope to have your visit soon, to create new and better stories of travel, comfort and relaxation.Thanks again for your visit.

10/10 Excellent

carol, laredo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the money, This is a great value. there is an adults only section with huge pool, restaurant and bar. Entertainment at several location every night. Casino within walking distance. English speaking staff although we also speak Spanish
Stayed 9 nights in May 2024

10/10 Excellent

Annalisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff willing to help and serve you
Stayed 6 nights in May 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Christian

Traveled with partner
It was a nice getaway for us but improvement with wifi throughout, pools with longer open times than 9-6, and better food quality.
Stayed 4 nights in May 2024
Response from Mariana Argote Guest Service Department on May 9, 2024
Dear Christian,Receive a cordial greeting hoping you are having a pleasant day.We appreciate the time you took sharing us your experience in one of our Hotels where you enjoyed your stay takin pleasure with our services and facilities.Currently our Wi-Fi is available in our common areas and in rooms with an oceanfront category. Also, we have pools that close until 7pm, however, we have already shared your suggested time for your contemplation. Likewise, we continue to expand and improve our variety of foods, also providing assistance to people with special or restricted diets.It will be a pleasure if you give us the opportunity to be part of your vacation again and see our improvements.Cordially

4/10 Poor

Whitcliffe B

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Overall a nice place. We had a few issues with the room but they were mostly rectified. We were in building 6 with no hot water for the most part. Our sink was clogged from day one and it took 5 days to fix. The shower didn't drain properly and was never fixed. They eventually moved us to building 4 of the last two days of our trip. Pretty laughable. But we weren't upset and they did throw in a couples massage for our inconvenience. With this great location, one would think they would want to keep it up. Yes it's dated but on the bright side it's really well staffed. The people are friendly. Food is above average. Lots to do for activities and close access to Bucerias. The only thing that left a bad taste in my mouth was the beach activities guy. He was a Goof! He caused our friends to capsize in a kayak where an ore broke. He then made them pay for the ore. He is poorly trained and tried to put us in jeopardy but I told him to move away, we have kayaked before... other than that, a nice relaxing time in the sun. The beach is really nice , pools are well maintained. Close access to Puerto Vallarta. Although this is an all inclusive, there was much better food in Bucerias!
Stayed 14 nights in Apr 2024

8/10 Good

Gloria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How clean the resort was.
Stayed 10 nights in Apr 2024

8/10 Good

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly everywhere! Someone needs to decide whether or not a person can save a lounge chair at a pool! And the à la carte reservation process needs a look as well. Hard to believe everything was booked by 8:02 am. No worries we survived!
Stayed 10 nights in Apr 2024

8/10 Good

Girlie Gaudiano Villoga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in block 3 with the great view All the service staff was great start from housekeeping food service attendants , Bar tender and all the facility attendants.. We enjoyed the fresh fruits ,juices and food and surely tried different dish day by day even if mostly Mexican dish is in the menu we’re happy that we got to taste and experience the Mexican vibe for a week of staying In our own opinion The place is not extravagant but the ambience is Better and good enough to relaxed while having unlimited pina colada ☺️😍
Stayed 6 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 7, 2024
Dear guestFor Decameron Hotels, the most important thing is you, our guests, and that you are able to enjoy your stay to the fullest thanks to each of the facilities we have for you.We are pleased to know that you enjoyed our All Inclusive, letting yourself be carried away by the beautiful sunsets while enjoying our a la carte restaurants, bars, swimming pools and more.We know that you deserve the best, that is why we continue to improve each of our services and facilities by renovating our property in rooms and common areas, adding services and amenities that we know you will enjoy.It will be a pleasure to have you visit again and be your hosts.Sincerely

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 7, 2024
Dear Joyce,On behalf of Decameron Hotels, please receive our most sincere thanks for sharing your experience in one of our hotels through your rating.It will be a pleasure to have you visit again and enjoy each of the improvements that only Decameron has for you and your family.See you on your next visit.Cordially

10/10 Excellent

georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 7, 2024
Dear guest,On behalf of the Royal Decameron complex we want to thank you for sharing with us your experience at our resort and your excellent rating.We hope your vacation was great and that you visit us very soon.It will be a pleasure to have you again in one of our destinations enjoying the best all-inclusive.Sincerely

8/10 Good

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities
I Liked in general the property it's cute and they do have a lot of activities to interact. Unfortunately you don't have something Unique And I totally Unlike the variety of food in the buffetts
Stayed 7 nights in Apr 2024
Response from Karina Pastran. on May 5, 2024
Dear Luis, First of all we want to thank you for choosing us as your vacation destination, it is a real privilege that you have made us part of your memorable vacation, it fills us with joy to know that you enjoyed the magic of our beaches, the excellent treatment of our employees and the activities you did, likewise we appreciate your kind comment about the variety of food at the buffet, no doubt this comment will be shared with the management in charge so that your comment is taken into account and give greater satisfaction to our guests.We look forward to your soon return to any of our destinations to continue creating memorable vacation experiences. Best Regards.

6/10 Okay

Leah

Traveled with partner
Liked: Staff & service
The staff were fabulous for the most part. We asked for a lamp we never received. The food was hit and miss. The rooms were clean but no coffee in the room, the shower leaked and we did have 1 cockroach in the room. The pools were gross by mid afternoon, someone threw up and the staff did nothing. I would not go there again.
Stayed 11 nights in Apr 2024
Response from Karina Pastran. on May 4, 2024
Dear Leah At Royal Decameron we are infinitely grateful that you have taken the time to share your experience through this platform, we are proud to know that the staff was attentive to each of your requests and that we achieved together a memorable vacation, however we also regret that you have had the inconveniences mentioned, your feedback is helpful to improve and get a better satisfaction is our guests, We hope to have you back soon in one of our destinations, to continue creating memorable stories. Thank you for choosing us.Best regards.

4/10 Poor

Jennifer L

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is terrible. Truly terrible. Pools were closed more than they were open. We didn’t bother trying the ala carte restaurants as I wasn’t going to stand in line at 8am to reserve. The only thing it has going for it is friendly staff.
Stayed 7 nights in Mar 2024
Response from Mariana Argote Guest Service. on May 3, 2024
Dear Miss Jennifer,Rreceive a warm greeting hoping you are having a great day.Our main purpose is to ensure that you enjoy your vacation to the fullest and provide you with quality service. That is why we are sorry to read the inconveniences you had during your stay.In order to improve our facilities and provide you with the service you deserve, we will share your comments and take the necessary corrective actions.We hope to have the opportunity to be part of your vacation again.Cordially.

10/10 Excellent

Courtney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great service from so many people at the resort!
Stayed 10 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 3, 2024
Dear CourtneyAt Decameron Hotels we are happy to know that you enjoyed your stay to the fullest.Thank you for taking the time to share your valuable experience with us. We will continue to improve to make your vacation the best.We are waiting for you very soon!Kind regards.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 7, 2024
Dear guest,At The Royal Decameron Complex Hotels we are happy to know that you enjoyed your stay with us.Thank you for taking the time to share your valuable experience with us. We will continue to improve to make your vacation the best.We hope to see you back soon!Cordially,

8/10 Good

John, Portland

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
access to the beach, friendly staff, Colorful. never got into any of the specialty restraunts , navigating the new apps was a bit of a pain trying to get reservations
Stayed 12 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 3, 2024
Dear John, It has been a real pleasure to know that you chose us as your vacation destination and we are delighted to know that you enjoyed your stay, and the the magic of our colors and the personalized service of our staff have satisfied your vacation needs. We regret that you were not able to access our exquisite specialty restaurants, we hope to have you soon in our facilities to serve you in the way you deserve, please do not hesitate to contact guest services to support you with your reservations.

10/10 Excellent

Corrina

Traveled with family
Liked: Cleanliness, staff & service, amenities
Finding our room was a bit challenging but otherwise everything was amazing. Staff were very friendly and helpful.
Stayed 7 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 3, 2024
Dear Corrina,At Decameron Hotels we want to thank you enormously for sharing your experience and your incredible rating with us. We are pleased to know that your stay was pleasant enjoying each of the services we have for you.We will continue working constantly to provide you with a better vacation destination every day.We hope to see you very soon.Kind regards.

4/10 Poor

William, Vancouver

Stayed 14 nights in Apr 2024

4/10 Poor

Marley

Stayed 7 nights in Apr 2024

6/10 Okay

Jessica, Bend

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t get the king bed rooms we requested. Both rooms had two doubles. Our room didn’t have the mini fridge. The food was horrible. We left the resort to eat most meals. Drinks were good and the staff was friendly. Multiple beautiful pools to play in. Beach was great and we got to get a kayak and boogie boards and that was great. The evening shows at the theater were fantastic.
Stayed 4 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 3, 2024
Dear Jessica, It is a real pleasure to know that you chose us as your vacation destination and we are delighted to know that you enjoyed your stay, that the natural beauty of our beaches and pools have helped to fulfill your relaxation needs, that the water sports such as Kayaking have been a fundamental part of your stay, and that each of our shows have been to your total satisfaction, We always strive to meet the demands of our valued guests, it is a pity that the room was not to your liking, we would have loved to have the availability in the rooms to provide the required room, however, due to the high season it was somewhat difficult for us.We hope to have you again soon in our facilities to continue writing stories of joy and happiness.

10/10 Excellent

Juan

Stayed 7 nights in Apr 2024

6/10 Okay

Rexford

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 14 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 3, 2024
Dear Rexford,In name of Royal Decameron complex we want to thank you for sharing us your experience in our resort and your great rating.We hope your vacation has been great and you will visit us very soon.Will be a pleasure have you again in RDC.King Regards

10/10 Excellent

Kurtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! The staff was excellent and the food was fantastic!
Stayed 4 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 2, 2024
Dear Mr. Kurtis,On behalf of all our Staff we send you a warm greeting. Thank you for staying with us, it is always a pleasure for us to serve you.We will gladly inform you of our great gastronomic variety that you can enjoy in our buffets and a la carte restaurants.Finally, we invite you to return and make your vacation an unforgettable experience.Cordially,

8/10 Good

Candice

Traveled with group
Liked: Staff & service
This was just what we were looking for! Cheap, basic relaxation!!!! The staff were great! The drinks were good! The beach is amazing!!! We got a waterfront room so we heard the water all week. The massages to the north of the resort on the beach were perfect!! A great celebration for my BIG birthday!!! The property is getting run down. Bucerías could be like Sayulita, but it’s dirty and scungy. But if you’re looking for basic, all-inclusive, this is the place! (Food was excellent in the buffets!!)
Stayed 7 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 2, 2024
Dear Miss. Candice,We are happy to read your valuable comments. It is satisfying to know that you enjoyedyour vacation, drinks, meals and the warm treatment of our staff.On the other hand, we kindly inform you of our night shows at 9:30 pm as well as the activities with our entertainment and sports team and non-motorized water sports so that you can enjoy them every time you visit us.We hope you give us the opportunity to serve you again in one of our Decameron destinations and make your vacation an unforgettable experience.Cordially,

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 10 days enjoyed all of it. Lots of different things to do in all areas. Security finally in-forced the no reservation of chairs. You’re not in it, you lose the chair period. Love it.
Stayed 10 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 2, 2024
532 / 5.000Resultados de traducciónResultado de traducciónDear Mr. Allan,We hope you are having a great day. We appreciate you sharing your valuable comments with us. We remind you that for Decameron Hotels your opinion is very important.We are very happy to read that you enjoyed our services in our facilities, we also recommend our fabulous night shows at 9:30, we have more than 15 different ones for your enjoyment.We hope to see you soon in one of our Decameron destinations to serve you as you deserve.Cordially,

10/10 Excellent

Laura

Traveled with partner
The service and the staff were very attentive to our needs and extremely polite and helpful. Dinner reservations were super easy with the QR code. Can’t wait to come back. Chao.
Stayed 5 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 2, 2024
Dear Miss Laura,On behalf of the Royal Decameron Hotel we send you a warm greeting. Thank you for taking the time to write us your valuable comments.It is pleasant to know that you enjoyed your vacation in our facilities and that you liked the professional treatment of our staff.We are also happy to inform you that we have more than 15 different shows so you can enjoy them every night at 9.30pm, as well as our non-motorized water sports and our entertainment and sports team.We hope you give us the opportunity to serve you again in one of our Decameron destinations.Cordially,

6/10 Okay

Alejandro Gabriel Campos

Traveled with group
Liked: Cleanliness, staff & service, amenities
This property is an ok all inclusive, the staff is great and the cleanliness is awesome, but rooms are very outdated and food was horrible. I went with a group of 17 people and either some thought the food was ok or was terrible. I personally found it terrible, I had to leave the resort to eat at other places.
Stayed 6 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 2, 2024
Dear Mr.We hope you are enjoying a pleasant day. We thank you for sharing your valuable comments, we remind you that for Decameron Hotels your opinion is very important.It is satisfying to know that you enjoyed our facilities and that you were able to confirm the cleanliness of all our areas, as well as the warm and professional treatment of our staff. Regarding your dissatisfaction, we offer you a sincere apology and reiterate our commitment to managing these improvements with food in coordination with our leaders.We also kindly inform you of our shows that you can enjoy every night at 9:30 and our entertainment and sports team in pool #1, where you can find a wide variety of activities that you can enjoy.Cordially,

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on May 2, 2024
Dear Mr. William,Thank you for taking the time to respond and share your valuable rating with us.We hope you will give us the opportunity to serve you again in the near future at one of our Decameron destinations.Cordially,

8/10 Good

Roberta Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 12 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 1, 2024
Dear Miss Roberta,At Hotel Royal Decameron Complex we appreciate the time spent sharing your opinion and great rating on this platform.It's nice to know that you enjoyed your vacation. It will be a pleasure to have you again with us and be your hosts.Cordially.

8/10 Good

Shelly

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been here several times. New ownership. Not as much variety in food, however, tasty. Very difficult to get into Ala Cart dinners at speciality restaurants. Wish they provided hot water with the coffee in the AM for tea drinkers. Current owners changing the colorful buildings into a draub taupe color. Staff great. Grounds and rooms well maintained.
Stayed 10 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 1, 2024
Dear GuestReceive an affectionate greeting, hoping that you feel excellent today.Thank you for sharing your experience at our hotel and great rating. We remind you that your comments are very important to us.It is pleasant to know that you enjoyed your vacation and that our services and attention were to your liking. However, we will continue taking the necessary corrective actions so that both our services and facilities are better every day and always provide you with a quality vacation.We invite you to visit our destination again and enjoy our pools, beach, bars, restaurants, daytime activities and nighttime shows. It will be a pleasure to be your hosts again.Cordially.

10/10 Excellent

Kamila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Royal Decameron has succeeded our expectations. We love everything about this resort. Staff was incredibly friendly and helpful, variety of fresh food made in front of you always delicious and tasty. Sandy beaches, ocean very warm and clean. Every evening we had a great shows and entertainment. I would recommend this resort to everyone!!!
Stayed 4 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 1, 2024
Dear guest,On behalf of the Royal Decameron complex we want to thank you for sharing with us your experience at our resort and your excellent rating.We are proud that you enjoyed our nightly shows, restaurants, beach and more. In addition to recommending our destination to their friends and family. It is pleasant to know that you enjoyed your vacation and liked our services and attention.It will be a pleasure to welcome you on your fifth visit and be your hosts again.Cordially.

6/10 Okay

Pamela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 1, 2024
Dear Pamela,At Hotel Royal Decameron Complex we appreciate the time spent sharing your opinion and great rating on this platform.It's nice to know that you enjoyed your vacation. It will be a pleasure to have you again with us and be your hosts.Cordially.

10/10 Excellent

Christopher Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has something for everyone 😊
Stayed 4 nights in Apr 2024
Response from Mariana Argote Guest Service. on May 1, 2024
Dear Mr. Rene,Receive a warm greeting and hope you are having a pleasant day.Thank you for sharing your opinion with us on this platform. Every comment is very important to us.Our main purpose is to ensure that you enjoy your vacation to the fullest, therefore, we will continue taking the necessary corrective measures in order to improve our services every day and provide you with the service that you deserve.We look forward to seeing you on your next visit.Kind regards.

10/10 Excellent

Debra Lynn

Food at both evening buffets not very good!!!
Stayed 9 nights in Apr 2024
Response from Karina Pastrán Guest Service Manager on Apr 28, 2024
Dear Miss. Debra Lynn,We hope you are enjoying a pleasant day. We thank you for your valuable comments and reiterate our commitment to improving these aspects, which will be addressed directly with the food and beverage managers.We hope you return in the near future and allow us to make your vacation an extraordinary experience.Cordially,