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Reviews of Hotel Palmeras

3 out of 5
Hotel Palmeras
35 Lázaro Cárdenas, Bucerías, NAY

Reviews

7.4

Good

Rating 10 - Excellent. 13 out of 43 reviews" "
Rating 8 - Good. 15 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 5 out of 43 reviews" "
Rating 2 - Terrible. 5 out of 43 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel was in center of town close to restaurants, shopping & easy walk to market. Pool was clean & well kept. So many beautiful palms. I liked that hotel was next door to lovely outdoor cafe w/ great staff.
Stayed 4 nights in Mar 2024

10/10 Excellent

Joseph, Courtenay

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute centrally located in Bucerius
Stayed 1 night in Feb 2024

8/10 Good

Marilyn June

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marilyn June

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

ivan

Liked: Staff & service
Disliked: Property conditions & facilities
A two star pretending to be a 4 star
Stayed 3 nights in Jun 2023
Response from Hotel Palmeras on Jul 19, 2023
We are very sorry you feel this way. We would like to let you know that the hotel is under constant renovation to achieve the goal of having the hotel have the same look and feel as our guests expect to when they arrive at the lobby. Please, if you have any further comments, let us know so that we can keep improving. Thank you

4/10 Poor

mellissa

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
For the price of the rooms, I feel they could have been accommodated with comfortable beds. The beds felt like the box spring only. Simple memory foam mattress topper would help. No water available in the rooms made it uncomfortable to go out in the courtyard in your Jammies to fill up your water. Overall the renovations done to the from the building was nice to see, but landscaping has been abandoned for awhile dead palm leaves falling consistently. Dead plants amd leaves.
Stayed 2 nights in Mar 2023
Response from Thank you - Hotel Palmeras on Apr 9, 2023
Hello, thank you for your feedback. We have taken it under advise and have been improving in all areas of the Hotel. We are sorry to hear that your visit was not as expected and hope to see you soon.

10/10 Excellent

kevin, Post Falls

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect. Very cute boutique hotel. The pool area had many lounge chairs and I loved it being surrounded by lush plants. We will be back.
Response from Hotel Palmeras on Jan 26, 2023
Thanks Kevin for your good comments see you soon.

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice pool

4/10 Poor

Michelle

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby and pool area very nice upgraded and clean. Past that- the rooms are quite outdated, need upgrades (even a coat of paint), need more attention to cleaning. Our bathroom door and walls were grungy. Outside stair cases were not swept or washed. Our private balcony area dirty to the point of making muddy floors when you stepped inside your room. Note to smokers - there is a waiver you must sign that you will not smoke anywhere on the property.

10/10 Excellent

kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice little hotel, close to everything, we only spent a night there but will do a whole week next time
Stayed 1 night in Nov 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Charlene, Etobicoke

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully reno'd pool area (reception too but that won't impact your stay). Think the room reno must be delayed. A bit tired. Terrible drapes but I travel with an eye mask so no issue for me. While I was a bit skeptical, the bed was uber comfortable. Small roof patio with excellent ocean views sunset. Excellent location. Beach access is a two-minute walk away. The water was warm, clean and tourist-free. Had the space to myself. Great shops closeby like Martha Sanchez (amazing handbags and jewelry - great quality!); Bici Bikes is great for a tour on two-wheels.
Stayed 1 night in Jul 2022

10/10 Excellent

JOHN, Green Cove Springs

Stayed 1 night in May 2022

8/10 Good

Cesar L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Bring your own pillow
Stayed 5 nights in Apr 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful accommodations friendly staff easy check-in took good care of me while I was there and value for the price
Stayed 9 nights in Apr 2022

8/10 Good

Lesley

Liked: Cleanliness, staff & service
This is a nice clean, basic place to stay. The room was a decent size with a king size bed. The bed was very firm. Which can be a blessing or not depending on your body. The kitchen was adequately equipped with a full size fridge and stove. it could have used a few more dishes, knives, cutting board etc but there is such great resturants near by you are likely to want to just enjoy the local food. There is a small but clean and well maintained pool. The room was dark as the entrance was from the patio and that was shaded. On the other hand, this helped to keep the room cool and meant you could sit outside on your patio. The cabinets and flooring were a little worn but overall, if you want clean, convenient and kind this is the place for you. if you want fancy, go elsewhere.
Stayed 9 nights in Mar 2022
Response from Hotel Palmeras on Apr 24, 2022
Thank you Mrs. Lesley. For your good comments, it was a pleasure to have you with us, we hope to have you here soon.

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Bucerias.
What can i say, from check in to check out, absolutely a wonderful stay. Older,mexican style hotel(which is what we want when in Mexico). Had a nice kitchen, with 4 burner gas stove, and a full size fridge and freezer. Comfortable big bed, 2 decks for morning coffee or, a night cap. One overlooking the pool and atrium style common area. And one larger deck overlooking the ocean with table and chairs. Good pool with lots of loungers and chairs with a few tables as well. Free use of sun umbrellas and chairs for the beach. Gas bbq in common area.alll good but what really sets this hotel apart from others is the staff. Cannot say enough good things about all of them. Friendly efficient ,helpful and professional. Will try to book in Hotel Palmeras again in the future.
Stayed 7 nights in Mar 2022
Response from Eva Rosales on Mar 29, 2022
Hola Steve thanks for your nice coments it was a pleasure to have you on hotel palmeras and hope to see you again soon.

10/10 Excellent

J david

Stayed 1 night in Mar 2022

4/10 Poor

Richard

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
location is perfect. Major renovation. underway and we should have been notified. Not a full price experience. Most of the staff spoke zero English so communicating was difficult. Lost all Old Mexico charm The facility is in very tired condition. Cleaning staff, in contrast was absolutely terrific.
Stayed 11 nights in Mar 2022

8/10 Good

Adelia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location was perfect. Staff were amazing. Due to new owners you will have no kitchen next year. Nothing came with unit like coffee, water, salt pepper ect. Coffee filters. Many long time annual guests are going to differnt sites next year. Too bad we would have gone back for sure.
Stayed 7 nights in Mar 2022

8/10 Good

Christopher, West Kelowna

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great staff, great location, quaint rooms. Unfortunately, they are in the midst of construction and never mentioned that when booking the room. Also, the Wi-Fi sucks unless you’re standing in the lobby
Stayed 2 nights in Mar 2022

8/10 Good

Renee

Liked: Staff & service
Stayed 3 nights in Feb 2022

2/10 Terrible

CRISTINA

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had no water… They never told us when we check in, that they didn’t had running water. Service was horrible, they never apologized. We left the hotel 2hrs after we check in, we were tired and we just wanted to relax but it didn’t happen… I will never be staying at this hotel ever.
Stayed 2 nights in Dec 2021

8/10 Good

daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It ok but the room is a blast from the past XD
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

2/10 Terrible

lucille

Disliked: Staff & service, amenities, property conditions & facilities
Constuction all day and into the evening very loud. Workers language in appropriate
Stayed 15 nights in Nov 2021

8/10 Good

Sandra

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2021

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff were very friendly and accommodating but the facilities are run down and shabby. The tile work in the kitchenette and bathroom were cracked and everything looked pretty old.
Stayed 1 night in Jul 2021
Response from Hotel Palmeras on Aug 16, 2021
Thank you for choosing Hotel Palmeras. We appreciate your comment because this allows us to improve. Currently the Palmeras Hotel is undergoing a renovation period for your better enjoyment, we hope to have the opportunity to surprise you in the future. Sincerely Cronos Maldonado General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are repeat customers. Hotel is centrally located for our needs and staff is bilingual, friendly and helpful.
Stayed 1 night in Jun 2021
Response from Hotel Palmeras on Aug 16, 2021
Thank you for choosing Hotel Palmeras. At Hotel Palmeras our priority is you and we are pleased to know that we have met your expectations, and we hope you visit us again. Sincerely Cronos Maldonado General Manager

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge and awesome for the price that we paid. It was very clean and the staff was friendly. I really liked the pool area.
Stayed 1 night in Apr 2021
Response from Hotel Palmeras on May 5, 2021
Thank you very much for your comments, we hope to return soon.

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
We had a cheap room and the problem with that is mold smell. We liked that it was close to a shop on the avenue that sold coffee cream and in the downtown area.
Stayed 6 nights in Dec 2020
Response from Hotel Palmeras on Apr 2, 2021
Thank you for choosing Hotel Palmeras. We appreciate your comments that help us to continue improving, we hope to see you again soon

6/10 Okay

Edgar

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2021
Response from Hotel Palmeras on Mar 8, 2021
Gracias por tu calificación Sentimos que su estancia no haya sido de su agrado, le agradecería que nos contara que fue lo que le desagrado. Espero tenga un buen día. Recepción María Santana

4/10 Poor

Erika

Liked: Cleanliness, staff & service, room comfort
Good location.
Our stay was fine. However we were woke up by a loud party at the pool. After they left the pool they ended up on the top deck which was above our room and were super loud and obnoxious there too. Sleep was awful.
Stayed 1 night in Jan 2021
Response from Hotel Palmeras on Jan 11, 2021
Dear Erika, Thank you for taking time and let us know about your experience on the hotel. We are making sure that all our new guests respect our rules to don't let this happen again. Best wishes for you.

8/10 Good

Natalie

Liked: Cleanliness, staff & service, room comfort
So much kindness
The guy was really awesome and hooked us up for our anniversary. Thank you!!!
Stayed 1 night in Dec 2020
Response from Hotel Palmeras on Jan 11, 2021
Dear Natali, Thank you for your comments. We are happy to know that our staff was great and treat you well. Congratulations for your anniversary and we hope to see you again.

2/10 Terrible

jsd, bc canada

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room had no window to look out. There was no place to sit in the room. toilets could not flush toilet paper. TV did not work. I asked for an extra pillow and night front desk staff were busy entertaining themselves on the internet and I had to ask again. Not recommended.
Stayed 2 nights in Nov 2020
Response from Hotel Palmeras on Dec 16, 2020
Thank you for your comments. We apologize for all the issues. We are actually working to prevent any of this problems on the future. We appreciate your visit. Regards, Germán T.

6/10 Okay

Colleen M

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from S. on Dec 1, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

teno

Liked: Cleanliness, staff & service, property conditions & facilities
Falta un elevado
Stayed 1 night in Oct 2023
Response from recepción on Oct 18, 2023
Gracias!

6/10 Okay

Beatriz

Business traveler
Disliked: Room comfort
Incómodo
Me dieron una habitación que no había reservado, me comentaron que la única que tenían estaba guera de servicio me ofrecieron otra sin vista al mar y me ofrecieron un 15% de descuento. El colchón muy incómodo al igual que las almohadas. No te proporcionan ni una botella de agua en la estancia.
Stayed 1 night in Jul 2022
Response from Gerencia on Jul 14, 2022
Le ofrecemos una disculpa por la inconformidad, sobre la cortesia de botellas de agua lo esta evaluando la direccion para ese servicio entre otras cosas que se estan agregando para mejoria de los serrvicios.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Espantodo
Stayed 2 nights in Jul 2021
Response from Hotel Palmeras on Aug 16, 2021
Gracias por elegir Hotel Palmeras. Agradecemos su comentario porque esto nos permite mejorar. Actualmente el Hotel palmeras se encuentra en un periodo de renovación para su mejor disfrute, esperamos tener la oportunidad de sorprenderlo en el futuro. Atentamente Cronos Maldonado Gerente General

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Agradable
El hotel esta bonito, la vista al mar que mencionan no se ve desde tu habitación se tiene que subir a una terraza no es lo que me esperaba pero estaba bien. Las personas que te reciben son agradables y muy atentos, en mi estancia no funciono el clima :( pero nada que las ventanas y el ventilador de techo no solucionaran.
Stayed 2 nights in Jun 2021
Response from Hotel Palmeras on Aug 16, 2021
Gracias por elegir Hotel Palmeras. Agradecemos su comentario porque esto nos permite mejorar. Actualmente el Hotel palmeras se encuentra en un periodo de renovación para su mejor disfrute, esperamos tener la oportunidad de sorprenderlo en el futuro. Atentamente Cronos Maldonado Gerente General

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older well maintained Mexican style hotel. A plus, the mattress had padding. The staff is bilingual, friendly and helpful. The rooftop patio with tables and lounges you see is a plus and we enjoyed it very much. The gardens and the pool are well maintained and add to the ambiance. I look forward to a return visit.
Stayed 2 nights in Jun 2021
Response from Hotel Palmeras on Aug 16, 2021
Thank you for choosing Hotel Palmeras. At Hotel Palmeras our priority is you and we are pleased to know that we have met your expectations, and we hope you visit us again. Sincerely Cronos Maldonado General Manager

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2021

8/10 Good

Gerardo

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2020
Response from C. on Oct 29, 2020
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.