Vista desde la habitación

Opiniones de Hilton Garden Inn Bristol City Centre

4 out of 5
Hilton Garden Inn Bristol City Centre
Temple Way, Bristol, England

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 488 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 372 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 91 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 33 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 16 de 1000 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.6/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

GONZALO

Se hospedó 4 noches en marzo de 2023
Respuesta de Hilton Garden Inn Bristol City Centre , el 11 abr. 2023
Good morning,Thank you for your feedback regarding your stay with us at the Hilton Garden Inn Bristol City Centre.We look forward welcoming you back in the near future.Kind regards,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel bueno y bien situado, personal excelente
Hotel bien situado a 5 minutos del centro y 2 minutos de la estación. Bastante nuevo, con habitaciones amplias y limpias. Cama grande y cómoda. El personal amabilísimo. Repetiremos en el mismo hotel seguro.
Se hospedó 3 noches en noviembre de 2021

10/10 Excelente

Galo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel ideal para una escapada a Bristol
Habitaciones muy comodas, baño algo pequeño. A destacar la amabilidad del personal del bar y recepcion. El desayuno tipo bufet muy completo. Hay varios españoles trabajando por lo que el idioma no es problema. Cerca de la estacion de tren y parada de bus en la puerta.
Se hospedó 4 noches en diciembre de 2019
Respuesta de Angelica Lerma, el 5 ene. 2020
Hola Galo, Muchas gracias por el tiempo dedicado a dejar este feedback sobre su estancia. Para nosotros es de gran ayuda saber como se han sentido nuestros clientes, ya que esto nos ayuda a mejorar y a continuar hacienda nuestro trabajo lo mejor possible. Esperamos poder recibirle pronto! Saludos,

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en mayo de 2019

8/10 Bueno

maria dolores

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Lugar agradable, bien situado
Nos tocó la habitación 523, junto al ascensor y a veces resultaba molesta por el ruido, afortunadamente de noche se calmaba al disminuir el uso de los ascensores. Por lo demás todo perfecto.
Se hospedó 6 noches en abril de 2019

8/10 Bueno

Maria Luz

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comodisimo.
Una ubicación inmejorable, muy cómodo. Al lado de la estación y del bus del aeropuerto. Muy limpio. La cama muy cómoda. No hacemos un uso muy intensivo de los hoteles pero para dormir y por ubicación, todo perfecto.
Se hospedó 2 noches en marzo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal
Se hospedó 1 noche en noviembre de 2018
Respuesta de HGI Bristol, el 12 dic. 2018
Thank you for your kind feedback, we look forward to welcoming you back to Bristol again soon.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel centrico, muy cercano a la estación de trenes y autobuses de Temple Meads. Andando del centro para ir a cenar o de compras esta a 15 minutos andando. Habitación amplia, con buen baño y una televisión bastante grande para lo que suele haber.
Se hospedó 3 noches en marzo de 2018
Respuesta de HGI Bristol, el 17 abr. 2018
Thank you for your 5 out of 5 rating. We look forward to welcoming you back to Bristol soon

10/10 Excelente

Cliente verificado

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Muy buena ubicación. Muy buenas instalaciones
Muy buena ubicación. Muy buenas instalaciones. Café e infusiones en la habitación
Se hospedó 7 noches en diciembre de 2017

8/10 Bueno

ANGEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel comodo y confortable
Pefecta ubicación

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Respuesta de General Manager, el 22 nov. 2016
Thank you for your five star review. Kind regards.

10/10 Excelente

Joan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de moheb , el 15 may. 2024
Dear Guest,Thank you for taking the time to share your recent experience in Hilton Garden Inn Bristol and for giving us perfect feedback. We are expecting to welcome you back to our hotel next time you will travel to our area

4/10 Malo

Samantha

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
For the price of the stay it was nowhere near nice enough. Value for money was terrible.
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Bordeus, el 3 may. 2024
Dear Samantha,Thank you for taking a moment to share your experience. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Stephanie

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great hotel - everything you need, quiet, clean and well maintained. Good breakfast, friendly staff. Will stay again.
Respuesta de Elena Bordeus, el 29 abr. 2024
Dear Stephanie,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Hideyuki, Tokyo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Elena Bordeus, el 28 abr. 2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Tom

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Bordeus, el 22 abr. 2024
Dear Tom,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bueno

Dawn

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean. Easy parking. Centrally located.
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Bordeus, el 19 abr. 2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Mark

Le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Bordeus, el 15 abr. 2024
Dear Mark,Thank you for taking a moment to share your experience.We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Andrew

Se hospedó 1 noche en abril de 2024
Respuesta de Elena Bordeus, el 2 may. 2024
Dear Andrew,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

6/10 Aceptable

Michael

Le gustó: Servicio y personal
Se hospedó 1 noche en abril de 2024
Respuesta de Annie, el 5 abr. 2024
Dear MichaelThank you for the feedback about your recent stay. We strive to give exceptional service every day, for every guest. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed. Kind regards,Annie LundgrenFront Office Supervisor

10/10 Excelente

Andrea

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely hotel, very clean and ideally situated for trains. Kensey at reception was charming, professional and was very adept in his knowledge of the area. A credit to your company. Would definitely stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Elena , el 26 mar. 2024
Dear Andrea,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Jade

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024
Respuesta de Elena , el 26 mar. 2024
Dear Jade,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Elise

Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Bordeus, el 21 mar. 2024
Dear Elise,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice weekend stay in Bristol
Great central Bristol location. Very friendly and polite staff Good quality buffet breakfast Clean and comfortable at the standard I would expect for this chain and budget.
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Bordeus, el 19 feb. 2024
Dear James,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

John

Viaje familiar
Le gustó: Servicios y condiciones de la propiedad
Staff are extremely friendly and efficient Difficult to find the car park due to building works in the adjacent streets Quiet and nice hotel despite the amount of work being carried out nearby
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Bordeus, el 19 feb. 2024
Dear John,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Joanne

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The Staff were helpful and friendly.
Se hospedó 2 noches en febrero de 2024
Respuesta de Elena Bordeus, el 15 feb. 2024
Dear Joanne,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

s

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Bordeus, el 14 feb. 2024
Dear guest,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

huw

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Happy Hilton
Good value, comfortable hotel close to railway station and city centre bars and restaurants
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Bordeus, el 3 feb. 2024
Dear guest,We are incredibly grateful that you took the time out to leave us this wonderful note. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its customers like you that make our job wonderful. We look forward to serving you again.Kind regards,Elena BordeusFront Office Manager

8/10 Bueno

David

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Bordeus, el 3 feb. 2024
Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bueno

NELIA, SNOHOMISH

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
close to historic site
Se hospedó 2 noches en enero de 2024
Respuesta de Elena Bordeus, el 3 feb. 2024
Dear Nelia,Dear David,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bueno

GRAHAM

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The reception and dining staff were very attentive and helpful.
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Bordeus, el 12 ene. 2024
Dear Graham,Thank you for taking the time to comment following your recent stay at the Hilton Garden Inn in Bristol.We are delighted you enjoyed the visit and the exceptional service you received from our team.We look forward to welcoming you back to the hotel again in the future.Sincerely,Elena BordeusFront Office Manager

10/10 Excelente

Georgia

Se hospedó 2 noches en enero de 2024
Respuesta de Elena Bordeus, el 12 ene. 2024
Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

Margaret, Sooke

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Bordeus, el 12 ene. 2024
Dear Margaret,Dear Georgia,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

10/10 Excelente

chrstine

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
the reception staff were fantastic the only blip was the request for the wake up call did not happen luckily we always have an alternative others need to note
Se hospedó 4 noches en diciembre de 2023
Respuesta de Elena , el 7 ene. 2024
Dear Christine,Thank you for taking a moment to share your experience. I am happy to hear you found our team and hotel to your liking. I am really sorry and I do apologize that the wakeup call did not happen. Rest assure that this will not repeat as we know how important this can be. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bueno

Iftikhar

Viaje familiar
Le gustó: Condiciones de la propiedad
Empty mini bar, non drinking water😂
Se hospedó 3 noches en diciembre de 2023
Respuesta de Moheb , el 3 ene. 2024
Dear Guest,Thank you for taking the time to rate us based on your recent visit. Your feedback is most welcome and we hope you had an awesome stay. Your comment about the empty mini bar is noted, and we hope you had an awesome and comfortable stay. We are looking forward to having you back the next time you are in the area.Kind RegardsMoheb JosephOperations manager

10/10 Excelente

Linda, Las Vegas

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The combination of the location which is most convenient to Temple Mead Train Station and a pleasant walking distance to St. Nicks Market, accommodating staff, clean nicely appointed rooms and a broad breakfast offering makes this my hotel choice when in Bristol!
Se hospedó 3 noches en diciembre de 2023
Respuesta de moheb , el 27 dic. 2023
Dear Guest,Thank you for the positive rating. We are glad that you liked the hotel location, and it's nice to read that you appreciated our accommodating team. We are also pleased to hear that our breakfast selection was to your satisfaction and you found our rooms nicely cleaned.We are happy to learn that we remain your accommodation of choice here for future visits, and we look forward to having you back soon for another pleasant stay during your next trip to the city. Kind RegardsMoheb Joseph Operations manager

10/10 Excelente

Robert

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Moheb , el 27 dic. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit.Kind RegardsMoheb JosephOperations manager

8/10 Bueno

Derek

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en diciembre de 2023
Respuesta de Elena Bordeus, el 12 dic. 2023
Dear Derek,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Manager

8/10 Bueno

Paul

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was a bit of noise in the room above, could hear moving around. There was sufficient parking.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Paul, el 6 dic. 2023
Dear PaulThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,

10/10 Excelente

Keith

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent city hotel.
Stayed here before, and, still just as good. Easy check-in, everything clearly explained about car park, although £20 per night is bit expensive! Room clean and a good size, fridge, in room safe and my tablet worked to watch Sky! Return? Yep, when in Bristol next for overnight stay.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Paul, el 6 dic. 2023
Dear Keith, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol

8/10 Bueno

John

Le gustó: Limpieza y servicio y personal
Bristol visit
Bathroom a bit small. Bed a bit rickety, pillows too soft. Staff were attentive, and very helpful. Breakfast decent, and hotel very clean throughout. Good position for trains/ buses. Overall, a nice experience. Would stay again.
Se hospedó 4 noches en noviembre de 2023
Respuesta de Paul, el 6 dic. 2023
Dear JohnThank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action.Kind Regards,

4/10 Malo

Oliver

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Not the best Hilton
Se hospedó 1 noche en noviembre de 2023
Respuesta de Moheb , el 27 dic. 2023
Dear Guest,Thank you for choosing Hilton Garden Inn and for taking the time to provide feedback about your experience at the hotel. I would like to start by apologizing to you for not meeting your expectations. Your comment about the hotel will be taken on board. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind RegardsMoheb JosephOperations Manager

6/10 Aceptable

Dean

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent hotel friendly and helpful staff but parking charges are ridiculous at £20 a night
Se hospedó 2 noches en noviembre de 2023
Respuesta de Paul, el 22 nov. 2023
Dear Dean,Thank you for taking the time to rate us on Expedia. Please accept our sincere apology if your stay was not up to your expectation.We hope that what happened will not prevent you from staying with us again and look forward to welcoming you back soon.Kind Regards,Team HGI Bristol

10/10 Excelente

Rosie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautifully clean, warm, helpful staff, delicious food, extensive buffet breakfast.
Se hospedó 1 noche en noviembre de 2023
Respuesta de moheb , el 18 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Kind RegardsMoheb JosephOperations manager

8/10 Bueno

Thomas

Se hospedó 1 noche en noviembre de 2023
Respuesta de moheb , el 18 nov. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Please do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit in the future.Moheb JosephOperations manager

6/10 Aceptable

Deborah

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Elena Bordeus, el 11 nov. 2023
Dear Deborah,Thank you for taking a moment to share your experience. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

10/10 Excelente

BRYAN

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Enjoyable Weekend
Nice couple of days; staff very helpful would definitely recommend. Only one coffee machine working Sunday Breakfast which meant longer than usual wait but first world problem.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Elena Bordeus, el 11 nov. 2023
Dear Bryan,Thank you for taking a moment to share your experience. I am happy to hear you found our team to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. GuaranteedKind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

6/10 Aceptable

Wendy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Rather overpriced, the rooms are very small. When we entered our room for the first time, it hadn’t been made up so our bags had to be moved to the next room. The receptionist was very apologetic so it wasn’t a problem. For the price, it would have been nice to at least of had a couple of bottles of water provided in the room. Overnight parking cost £20 which again seems expensive given the cost of the stay.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Elena , el 7 nov. 2023
Dear Wendy,Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest. I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.Kind regards,Elena BordeusFront Office Managerelena.bordeus@hilton.com

6/10 Aceptable

Paula

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en octubre de 2023
Respuesta de Elena Bordeus, el 5 nov. 2023
Dear Paula,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind regards,Elena BordeusFront Office Manager

8/10 Bueno

Janice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The property was very clean and comfortable. The staff were friendly and helpful.
Se hospedó 3 noches en octubre de 2023
Respuesta de Paul P, el 16 oct. 2023
Dear Janice, Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.Kind Regards,Team HGI Bristol