Terrace/patio

Reviews of Hyatt Place Boise/Downtown

3 out of 5
Hyatt Place Boise/Downtown
1024 West Bannock Street, Boise, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 687 out of 1001 reviews" "
Rating 8 - Good. 205 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice, breakfast was very disappointing.
Stayed 1 night in May 2024
Response from HotelMgmt on May 21, 2024
Emilie, thank you for your review. It sure is delightful to hear you found our accommodations comfortable. However, we regret other features, such as breakfast, were amiss. We will share your helpful feedback with our culinary team so that your next trip is worthy of another star or two. See you then!

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable.
Stayed 1 night in May 2024
Response from HotelMgmt on May 21, 2024
Thank you for sharing how much you enjoyed your experience with us at Hyatt Place Boise/Downtown. It’s a treat to know our sparkling clean and comfortable accommodations made your trip five-star worthy. We hope you will stay with us again, Tina!

2/10 Terrible

Hilda

Traveled with family
Disliked: Staff & service
The person at the front desk was not very helpful since the booking was done by Expedia. The room that I booked was not given to us. I booked a two queens and a sofa bed more expensive than the single king which they gave me. I would like to be reimbursed for difference
Stayed 1 night in May 2024
Response from HotelMgmt on May 21, 2024
We sincerely regret you were not pleased with your recent experience. Unfortunately, when reservations are not made us, we are not aware of the details prior to guest arrival. Therefore, room types are based on availability at check-in. Also, we are unable to make changes or adjustments to the reservation or payment details directly. We hope this clarifies what occurred. We recommend reaching out to your booking agency to inquire about your request. We would love to help you plan any future trips to ensure it is seamless all around. Thank you.

6/10 Okay

Howard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Breakfast was a joke and the lady attending to it didn't care. She allowed everything to run out. Parking in open parking lot for sixteen dollars is a joke. Maid service was basically non existent. We left at 9 am and came back at 4 pm to freshen up before our next event and still no service.
Stayed 2 nights in May 2024
Response from HotelMgmt on May 13, 2024
It’s concerning to hear about the difficulties you encountered during your stay, Howard. The issues with the breakfast service not meeting your expectations and the lack of attentiveness from the team are not reflective of the high standards we aim to uphold. Additionally, understanding that the parking fee and the service level did not meet your expectations is something we take seriously. We apologize for the inconvenience with housekeeping and any delay in cleaning your room as this is not the norm. Your feedback is invaluable and will be used to address these issues directly with our team to ensure they are not repeated. We hope to have the opportunity to welcome you back and provide a stay that truly reflects the comfort and value we aim to deliver.

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious and clean rooms
Stayed 1 night in May 2024
Response from HotelMgmt on May 7, 2024
Reading our sparkling clean and spacious accommodations provided the perfect home away from home for you makes us proud, Alexis! Thank you for sharing your compliments. We hope you will continue to choose Hyatt Place Boise/Downtown in the future!

10/10 Excellent

Everett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job friendly staff
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 30, 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with our team, Everett! Providing excellent service is our top priority, and we're delighted that we could make your stay enjoyable. We appreciate your feedback and look forward to welcoming you back to Hyatt Place Boise/Dontown for another great experience in the future!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 29, 2024
Receiving a five-star rating from a valued guest like you is the highest compliment, Annette! Thank you, and we look forward to welcoming you back in the near future!

4/10 Poor

Dan

Stayed 2 nights in Apr 2024
Response from HotelMgmt on May 13, 2024
Thank you for your feedback. We would greatly appreciate more details to better understand the cause of your dissatisfaction, enabling us to enhance your experience on your next visit.

8/10 Good

Sean

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, soft beds, and friendly staff
Stayed 3 nights in Apr 2024
Response from HotelMgmt on Apr 24, 2024
Thank you, Sean, for sharing your feedback with us! We're glad to hear that you found everything sparkling clean, with soft beds, and that you encountered warmth from our team during your stay at Hyatt Place Boise/Downtown. Your comments are valuable to us as we continuously strive to provide the best possible experience for our guests. If there are any areas where we can further improve to earn that extra star next time, please don't hesitate to let us know. We appreciate your review and hope to welcome you back for another pleasant stay in the future!

2/10 Terrible

Tianfeng

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotelmgmt on Apr 22, 2024
Seeing your rating is disappointing as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit, Tianfeng.

8/10 Good

Nir

Business traveler
Liked: Staff & service, property conditions & facilities
Hotel looks nice, big rooms, they can clean the rooms a little bit more… I found a lot of small garbage items in my room including iPods left behind.
Stayed 4 nights in Apr 2024
Response from HotelMgmt on Apr 18, 2024
Nir, we are thankful for your review and helpful feedback. It’s wonderful to read our spacious rooms impressed you, but we apologize some areas were amiss. We will speak with housekeeping about this right away to enhance our attention to detail moving forward. We are confident your next visit will be worthy of that last star. See you then!

10/10 Excellent

Carol

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean... felt safe... very friendly staff..great free breakfast!
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 18, 2024
What terrific compliments, Carol. We love ensuring our guests not only are comfortable but also safe. Thank you for highlighting our incredible team here at Hyatt Place Boise/Downtown. We hope to warmly welcome you back soon!

10/10 Excellent

Shierley P.

Stayed 2 nights in Mar 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Overall service was polite and helpful. Rooms are spacious and well equipt.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on Apr 11, 2024
Reading that your time at Hyatt Place Boise/Downtown was perfect from start to finish fills us with pride. Thank you for sharing those details, Colleen. We hope our smiling service, beautiful accommodations, and delicious breakfast options will bring you back soon!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HotelMgmt on Apr 9, 2024
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back.

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from HotelMgmt on Apr 5, 2024
We are happy to earn your great score and positive feedback, William. We hope you will return to enjoy us again soon here at Hyatt Place Boise/Downtown!

10/10 Excellent

Ashlynn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like this is a safe place for everyone.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 28, 2024
Providing comfort and security are important for a pleasant travel expereince. We are proud to learn we ensured both for you here at Hyatt Place Boise/Downtown. Thank you for sharing your excellent feedback, Ashlynn. See you next time you are in town!

10/10 Excellent

Yeali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay.
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 20, 2024
Knowing you had a perfect trip is rewarding, Yeali. We are glad Hyatt Place Boise/Downtown met all of your travel needs and hope we have enticed you to return. Until next time!

10/10 Excellent

Nikki

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Apr 7, 2024
We appreciate your high rating, Nikki! It was a pleasure hosting you, and we hope to welcome you back soon.

10/10 Excellent

Elena, McMinnville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good place! Very quiet, good shopping, good breakfast dinner, everything close with hotel
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 20, 2024
We are glad your stay was convenient and peaceful from start to finish, Elena. Thank you for your wonderful review. Be sure to join us again soon here at Hyatt Place Boise/Downtown!

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 11, 2024
Your praise for our property is greatly appreciated, Timothy. We hope you will be returning to Hyatt Place Boise/Downtown to further enjoy everything we have to offer. See you then!

10/10 Excellent

Dustin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the good service the great room keep up the good work
Stayed 1 night in Feb 2024
Response from HotelMgmt on Feb 9, 2024
Thank you, Dustin, for your incredible review! It was a pleasure sharing our warmth and dedication as well as our comforts here at Hyatt Place Boise/Downtown! Join us again anytime!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 24, 2024
Your perfect score is a source of great pride for our team. We're so glad you enjoyed every aspect of your stay. Thank you, Joseph, and we hope to see you again soon!

8/10 Good

Jacob

Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Thank you, Jacob, for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

10/10 Excellent

Brent, Twin Falls

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 17, 2024
Thank you for taking a moment to leave us this five-star rating, Brent. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Thank you for gifting us with your top score, Mark! Until next time!

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night stay for anniversary
Enjoyed the downtown area for a quick anniversary trip. Hotel seemed clean and room was met our needs and breakfast was plenty. Would stay again for the location for sure.
Stayed 1 night in Jan 2024
Response from Hotelmgmt on Jan 16, 2024
Jakob, we're delighted to have been a part of your anniversary trip and that you enjoyed your stay with us at Hyatt Place Boise/Downtown. It's wonderful to hear that our ideal location met your needs and that you found everything sparkling clean and breakfast satisfying. We look forward to welcoming you back and hope it will be soon!

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Jan 10, 2024
Sam, thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

6/10 Okay

Apurv

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

10/10 Excellent

JOSEPH

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
It was a pleasure to have you as our guest, Joseph, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon!

8/10 Good

Staci

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 22, 2024
It was wonderful having you here, Staci, and we can't wait to welcome you back to win you over and earn your five-star praise. Thank you!

10/10 Excellent

Dirk

Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you, Dirk, and we can’t wait to welcome you back again for another five-star stay!

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you for rating your stay, David. We’re sorry to hear that your experience did not quite live up to your expectations. We hope to have a chance to better impress on a future visit.

10/10 Excellent

CJ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you for the five-star rating, CJ! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

8/10 Good

C Edward

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
We’re happy you enjoyed your stay! We hope you choose to stay with us again soon.

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do wish the windows opened a bit for fresh air
Stayed 1 night in Dec 2023
Response from HotelMgmt on Feb 2, 2024
Jane, we absolutely love that you had a terrific time with us at Hyatt Place Boise/Downtown. Thanks for the perfect score. However, we are sorry the windows were not your favorite. We value your insights and will share them with our Management Team. See you next time you are in the area!

4/10 Poor

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Terrible Housekeeping!
Housekeeping did not clean the floors. Made the beds sloppily, threw a stack of towels on the sink, left the garbage overflowing on the floor. Front desk staff was friendly
Stayed 2 nights in Dec 2023
Response from HotelMgmt on Dec 29, 2023
Thank you for providing us with your valuable feedback. Though you found our front desk team friendly, we are saddened to hear that other aspects of your stay fell short of your expectations. We are truly sorry for the inconvenience and will be sure to review your comments about housekeeping further so this does not happen again. It is our hope that you will stay with us again, as we are confident that we can provide you a better experience.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 23, 2023
Receiving your five-stars means a lot to us, Brenda! Thank you and we hope to see you again soon.

8/10 Good

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 18, 2023
What a treat to find your near-perfect score, thank you! We hope to see you back soon, Raquel.

10/10 Excellent

Wendy

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 8, 2024
Thank you for your five-star rating, Wendy! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from HotelMgmt on Dec 14, 2023
Thank you for your five-stars. We look forward to your return and we hope it's soon, John.

10/10 Excellent

Mitchell Shane

Stayed 3 nights in Dec 2023
Response from HotelMgmt on Dec 14, 2023
Earning five stars from a cherished guest is the ultimate achievement for us! Thank you, and we can't wait to have you with us again soon.

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel
Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 18, 2023
Sharlene, we are thrilled your time at Hyatt Place Boise/Downtown was perfect from start to finish. Thank you for your awesome review. See you next time!

10/10 Excellent

Brian

Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Dec 10, 2023
Thank you, Brian, for honoring us with a perfect score! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotelmgmt on Dec 9, 2023
Thank you for gifting us with your top score! Until next time!

10/10 Excellent

Constance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 22, 2023
Your perfect score has brightened our day, thank you! Come back soon, Constance!

10/10 Excellent

Julie

Stayed 2 nights in Nov 2023
Response from Hotelmgmt on Dec 10, 2023
Thank you for the five-star rating, Julie! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotelmgmt on Nov 18, 2023
Paul, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again.

10/10 Excellent

Nicole

Stayed 4 nights in Jun 2023
Response from Hotelmgmt on Nov 6, 2023
We're proud to have earned your top score, Nicole. Please come back soon!