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Reviews of Hotel 43

4 out of 5
Hotel 43
981 Grove St, Boise, ID

Reviews

8.8

Excellent

Rating 10 - Excellent. 607 out of 1000 reviews" "
Rating 8 - Good. 217 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 39 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice upscale boutique hotel. Exceptional staff. Highly recommend
Stayed 1 night in May 2024

10/10 Excellent

Akshaya Karunakaran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in May 2024

10/10 Excellent

brad m

The recent remodeling has made it a gem of a hotel. From the lobby to the excellent room, very nice. Quiet for the area.
Stayed 1 night in May 2024
Response from Alexa on May 15, 2024
I am so happy to hear that you are enjoying our new and improved accommodations! We look forward to seeing you again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Very excellent Hotel.
Stayed 1 night in Apr 2024
Response from Alexa on May 15, 2024
We are so glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Brady

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean. Friendly, helpful staff. Decent price. Wasn’t a fan of having to use the room key to turn on the lights in the bathroom or both room keys becoming disabled, but staff resolved room key issue promptly. Construction on the property was slightly annoying, but didn’t affect our overnight stay. Will definitely be better once construction is complete.
Stayed 1 night in Apr 2024

10/10 Excellent

Brayden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexa on May 15, 2024
We are so glad you enjoyed your stay and hope to see you again!

10/10 Excellent

sylvia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy my stay
Stayed 2 nights in Apr 2024
Response from Alexa on May 15, 2024
We are so glad you enjoyed your stay and hope to see you again!

6/10 Okay

Thomas

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Alexa on May 15, 2024
Thomas - it looks like your stay didn't quite meet expectations. Please feel free to reach out to us directly with any concerns, we are happy to help.

10/10 Excellent

Gary

Stayed 1 night in Apr 2024
Response from Alexa on May 15, 2024
We are so glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Yaroslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexa on May 15, 2024
We are so glad you enjoyed your stay and hope to see you again!

8/10 Good

casey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t notified about construction on the property until after booking, but they did make other accommodations for amenities
Stayed 1 night in Apr 2024

10/10 Excellent

Rachele

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All around great experience!!
Stayed 5 nights in Apr 2024
Response from Alexa on May 15, 2024
We are so glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Jodi

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff, location and restaurant
Stayed 1 night in Apr 2024
Response from Alexa on Apr 12, 2024
We are glad you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed one night and our room was fabulous. The staff were friendly, the upgrades on the hotel tasteful. I will definitely book Hotel 43 again on our next stay in Boise
Stayed 1 night in Apr 2024
Response from Alexa on Apr 6, 2024
We are thrilled to hear you enjoyed your stay and that our staff helped make it memorable. We look forward to seeing you again sometime soon!

8/10 Good

Anna

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Easy access. This was a no hastles - no drama stay - who could ask for more?
Stayed 1 night in Apr 2024
Response from Alexa on Apr 6, 2024
So happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Alexa on Apr 6, 2024
Thank you taking the time to leave us a rating - we are glad you enjoyed your stay and hope to see you again!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. Although I only stayed for one night, the hotel met all of my needs and room was very comfortable. They arranged for me to take a shuttle to airport the next morning.
Stayed 1 night in Mar 2024
Response from Alexa on Apr 6, 2024
Hi Brandy, I am thrilled to hear that our wonderful staff helped enhance your stay with us. We look forward to seeing you again sometime soon!

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly and efficient staff
Stayed 1 night in Mar 2024
Response from Alexa on Apr 6, 2024
Thank you for taking the time to leave a review and compliment our team. We are thrilled that you enjoyed your stay and hope to see you again soon!

8/10 Good

Jessica

Stayed 1 night in Mar 2024

2/10 Terrible

Tricia

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Keep in mind they are renovating, but they clearly were not prepared to make rooms available. I paid too much for a room that not only didn’t have a hot water for a shower but NO WATER PRESSURE! There was no way to heat up my room because the thermostat was NON WORKING! It was miserably chilly that night and the next morning. The only difference between sleeping on the floor and the bed—a sheet. Some people may like a firm mattress but that was stupid hard. Same for the “pillows” I may as well have used a 2x4 for the comfort it offered. I requested a phone call from manager on Sunday morning when I checked out at 8am, it’s almost noon on Monday and still nothing. Very poor customer service. Truly disappointing.
Stayed 1 night in Mar 2024

8/10 Good

Salma R.

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great. Walking distance to many places was good. Liked the room and the lobby area was great. Just wish they had a breakfast area or a coffee shop in the hotel. Overall it was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff member was really friendly, efficient and accommodating.
Stayed 1 night in Mar 2024
Response from Alexa on Mar 6, 2024
We are so glad our amazing staff made you feel welcome during your stay with us. We hope to see you again soon!

8/10 Good

Trina

Business traveler
Liked: Cleanliness, staff & service
Nice rooms. No fitness center in site due to construction. Very friendly staff.
Stayed 2 nights in Feb 2024
Response from Alexa on Mar 6, 2024
Thank you for taking the time to leave us a review! We are glad to hear that our staff helped to make your stay with us memorable. While our on-property fitness center is still under renovation, we encourage you to check out our sister property, The Grove's fitness center during your next stay. All of our guests receive complimentary access to their facilities during their stay with us. We hope to see you again soon!

8/10 Good

Therese

Traveled with partner
The room wasn’t dirty but not as clean as I expected. I kept tripping over the bed platform. The staff was very nice and very helpful.
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
Thank you for taking the time to leave your feedback regarding your stay. We are happy to hear our amazing staff made you feel welcome and will look into the issues you mentioned. Thank you again and we hope to see you again soon!

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience!
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
We are so glad to hear you enjoyed your stay! Thank you for taking the time to leave us your feedback and we hope to see you again soon!

10/10 Excellent

Michael, Everett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel, close to everything downtown. Very quiet facility
Stayed 4 nights in Feb 2024
Response from Alexa on Mar 6, 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

10/10 Excellent

Brenna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
Thank you for leaving us a rating. We are thrilled you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Jamie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
We are so happy you enjoyed your stay with us. Thank you for taking the time to let us know - we hope to see you again soon!

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
they are undergoing an extensive remodel. The lobby just reopened and is beautiful. We stayed in a newly remodeled room and it was beautiful. They don’t have onsite pool/fitness but have an arrangement at a place nearby.
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
We are so happy you enjoyed your stay and love our new renovations as much as we do! We hope to see you again soon.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Newly renovated room.
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
We are so glad you enjoyed your stay and our beautifully renovated rooms and facilities! Thank you for your review, we hope to see you again!

8/10 Good

Tony, Gig Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel for years and have always loved it. They have been working on a well deserved remodel and the place looks great. The valet service seems a bit confused on who is staying at the hotel and who is there for Chandlers but hopefully things will smooth out soon. Hose keeping missed cleaning our room one of the days but no big deal. Will be back for the holidays. Would recommend this hotel to everyone.
Stayed 5 nights in Feb 2024
Response from Alexa on Mar 6, 2024
Thank you for your feedback, it helps us continue to improve. We are so glad you love our new look as much as we do! We can't wait to welcome you back sometime soon.

10/10 Excellent

Terry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close everything downtown, great restaurant Chandlers attached...
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
Thank you for taking the time to leave us a review. We are thrilled you enjoyed your stay with us and your experience at Chandlers. We hope to see you again sometime soon.

10/10 Excellent

Gregory, Lewes

Traveled with family
Liked: Cleanliness, staff & service
Size Of The Rooms Are Amazing Very Well
Stayed 2 nights in Jan 2024
Response from Alexa on Mar 6, 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Susan, Sun Valley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The renovation is completed and the lobby and rooms are beautiful.
Stayed 1 night in Feb 2024
Response from Alexa on Mar 6, 2024
We are so glad you enjoyed your stay and our newly renovated accommodations! We hope to see you again soon.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities
The main lobby is under repair, but the hotel made a point to indicate so as soon as I booked -- much appreciated. My only complaint is that the room was very cold and did not heat up no matter how high I adjusted temperature.
Stayed 1 night in Feb 2024

6/10 Okay

Ryan

Liked: Property conditions & facilities
Disappointed
We were unaware when booking, but the hotel is under renovation construction and while our room was newly renovated, there was active construction (noise) on our floor and throughout the entire building including the normal entrance. We were relegated to park in an attached parking garage in order to enter the building and then go up to the 2nd floor to a room temporarily converted to an office to check in. After arriving, we were told that there was no way to get hot water in the room for tea but we could get some from the 2nd floor as opposed to anyone bringing an electric kettle or the hot water up to us. This was puzzling to me as they state that there is “room service” from the attached restaurant, Chandlers. Also, our room was completely renovated, but the shower floor was cracked and worn and perhaps “recycled”. The shower head only extends approximately five inches further than the shower knob and falls directly down (like a rain shower head) so one’s body is forced to stand on the broken part of the shower and against the shower knob to actually be under the water stream even though the shower is practically six feet long (a walk in) very poor design. Also, the single use toiletries hadn’t been replaced from the last guest.Both the body lotion and the little box that included qtips were clearly used.On the positive side: the mattress and pillows were comfortable,linens were clean and plentiful,and the room had two comfortable robes.We will not be staying here again.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were are under construction. Lobby not functional! Elevators covered in dust from construction. Front desk is operating out of a guest room.
Stayed 5 nights in Jan 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Disappointed to say the least.
Remodeling, no place to network (Business trip) I would have thought they would have had something available to sit outside of your room. I was working with members of the opposite sex; I really was not going to invite them up. Drilling and sawing until 11:30 at night. Room was fine, the entrance to the Hotel was closed off, no signs showing how to get in. The doors entering to the Hotel from the parking garage we very dirty, smudges, dirt, and Ice everywhere, then the elevators were disgusting. I guess since they are remodeling, they were paying no attention to cleanliness.
Stayed 3 nights in Jan 2024

6/10 Okay

Gail

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction
Loved this hotel and my go to place to stay but now under construction and it’s a mess. Woke up to Jack hammers and hammering directly above my room. No notice of possible construction noise around guest rooms just that some amenities and lobby not available. I would stay somewhere else until back to normal. Not sure why they would book guest directly under rooms above being renovated.
Stayed 1 night in Jan 2024

4/10 Poor

Antony

Traveled with family
Disliked: Amenities
Hotel is being renovated.Had to check in on 2nd floor in a small room.Construction going on in entry & in rooms.Could hear people working early in morning.
Stayed 1 night in Jan 2024
Response from Alexa on Jan 17, 2024
I'm so sorry to hear that you had a negative experience with us. While we do everything we can to mitigate how our current renovations impact the guest experience, we understand the challenges that are still present. We hope you will consider giving us another chance after renovations are complete. We are very excited about the final product. Please let us know if there is anything else we can do to rectify your recent experience.

8/10 Good

Debra

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alexa on Jan 17, 2024
We are glad to see that you enjoyed your stay with us! We are always looking to improve - please feel free to reach out with any additional feedback you may have for us. We hope to see you again soon!

8/10 Good

MARTY

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Hotel was being renovated, so it was a little inconvenient, but the room was great and so was Chandler’s!
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Adriana

Traveled with group
Stayed 1 night in Dec 2023
Response from Alexa on Jan 17, 2024
It looks like your stay did not meet our usual standards. We are always looking to improve - please feel free to reach out to us directly with any additional feedback.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexa on Jan 17, 2024
We are glad to see that you enjoyed your stay with us! We are always looking to improve - please feel free to reach out with any additional feedback you may have for us. We hope to see you again soon!

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Alexa on Mar 6, 2024
We are so glad you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Kim

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We could hear our neighbors whole conversation. This neighbor complained about noise in our room and then my wife was followed by security when leaving the room. Security stood outside of our door listening to our conversations that were private and at one point tried to enter the room after my wife left. I can understand our neighbor could hear us arguing and was “ concerned “ but there is no reason to stand outside of our door after giving us the complaint . I felt like I had zero privacy in a room I paid money for . I’m my opinion too much money . The room resembled that of a motel 6 . The best part was the giant window and the location is close to everything downtown.

2/10 Terrible

Lea, Cottonwood Heights

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The restaurant is fantastic. The hotel was under a very unsafe construction condition. Wires and metal and blocked off doors. The poor staff were in a room, trying to make guest feel better, but service and management were nowhere to be found. The fire alarm went off the first night and we were forced to evacuate. The website lies. I want a refund!
Stayed 2 nights in Dec 2023
Response from D Vitto on Dec 18, 2023
Lea, I am sorry to hear your stay was disappointing. The fire alarm was unexpected but I can understand the disruption would lead to a less than relaxing experience at the hotel. We want to make it right, please review your folio for a service recovery.