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Reviews of Best Western Plus Siding 29 Lodge

2.5 out of 5
Best Western Plus Siding 29 Lodge
453 Marten Street, Banff, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1011 reviews" "
Rating 8 - Good. 304 out of 1011 reviews" "
Rating 6 - Okay. 72 out of 1011 reviews" "
Rating 4 - Poor. 32 out of 1011 reviews" "
Rating 2 - Terrible. 23 out of 1011 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Will always stay here when visiting Banff. Just the dining area for breakfast is a little small.
Stayed 2 nights in May 2024

8/10 Good

marlene

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience room, clean and big, good location and complete amenities
Stayed 2 nights in May 2024
Response from J-anne on May 12, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Chloe

Traveled with partner
Liked: Amenities
Convenient place to stay when visiting Banff. Lovely comfy beds and clean room on the whole. We were a little disappointed to find our room on arrival with half eaten bags of crisps and nuts in one of the draws, this clearly hadn’t been checked and cleaned. However, on the whole it was a pleasant stay.
Stayed 3 nights in May 2024
Response from FRONTDESK on May 8, 2024
We are so sorry for that, we'll work hard to fix the issue you experienced and thanks for staying with us. We appreciate your feedback!

8/10 Good

GAYAN

Stayed 1 night in May 2024
Response from FRONTDESK on May 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

sungja

Stayed 1 night in May 2024
Response from FRONTDESK on May 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

heli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from J-anne on May 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and their services! Would totally come back here!
Stayed 1 night in Apr 2024
Response from FRONTDESK on May 3, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Malav

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience ! Stayed here for 1 night, very affordable prices including breakfast, taxes, etc. Each and every staff member was super helpful and the rooms were beautiful. Will recommend everyone to stay at least one night !
Stayed 1 night in Apr 2024
Response from J-ANNE on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Edward Kwok Man

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very convenient
Stayed 2 nights in Apr 2024
Response from J-anne on Apr 30, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Biligjargal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on Apr 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Junghyun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast & Cozy Bed
Stayed 1 night in Apr 2024
Response from J-ANNE on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Muath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from J-ANNE on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

TENILLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and walkable to downtown Banff!
Stayed 1 night in Apr 2024
Response from J-ANNE on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jodi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 2 nights in Apr 2024
Response from FRONTDESK on Apr 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ishaan, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-ANNE on Apr 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Traveled with group
Liked: Amenities
Loved my stay
Stayed 1 night in Apr 2024
Response from J-ANNE on Apr 23, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

cliff

Stayed 1 night in Apr 2024
Response from frontdesk on May 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and the hotel was clean. The only thing we didn't like was the breakfast dining area was very small and the tables were so close together it was almost impossible to walk between them and not disturb guests who were eating. Would stay here again but would eat in the room or go elsewhere.
Stayed 2 nights in Apr 2024
Response from J-anne on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kyeongmi

Stayed 1 night in Apr 2024
Response from J-anne on Apr 21, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Rick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FRONTDESK on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on Apr 20, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Irene

Liked: Cleanliness
Good price
Stayed 2 nights in Apr 2024
Response from FRONTDESK on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cyrell

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super neat and modern look. Easy access to downtown walkable to anything that you need to go.
Stayed 1 night in Apr 2024
Response from FRONTDESK on Apr 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

K

Traveled with family
Liked: Cleanliness
It was at the end part of banff town so it’s a long walk if you would like to walk around town. The free breakfast was nice to have. We wish the pool was heated. It was so cold so people tend to stay in the hot tub. Little kids can’t enjoy swimming without shivering, my son’s lips were purple after 30 mins. We asked the staff if they can make it a little warmer but they insisted it’s “warm enough”
Stayed 1 night in Apr 2024
Response from FRONTDESK on Apr 17, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

JEONGTAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Frontdesk on Apr 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay in Banff
Stayed 6 nights in Apr 2024
Response from Frontdesk on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deb

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms comfortable rooms with space Breakfast was okay as expected Would defiantly stay again Friendly super staff
Stayed 1 night in Apr 2024
Response from frontdesk on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast included is what made me choose them over other comparables.
Stayed 1 night in Apr 2024
Response from J-anne on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Michele

Liked: Cleanliness, staff & service
Parking garage could use sweeping
Stayed 2 nights in Apr 2024
Response from Frontdesk on Apr 13, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kamal

Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Elizabeth, Calgary

Traveled with family
Liked: Cleanliness, amenities
The hotel should have messaged customers that the pool and hot tub was closed during our stay. We were skiing and wanted to soak our muscles after a long ski. Everyone checking in when we were, were upset as well about the closed hot tub and pool. The only acknowledgement of the closed facilities were at the absolute end of the “choices of rooms” page on Expedia. We chose the first room, due to that’s all we needed, so we would have never scrolled to the bottom of the page of all the “policies etc”. The desk clerk Just kept interrupting me constantly while I was communicating to say, most hotels with sound issues or closures, message you through Expedia to communicate any inconvenience so you can make adjustments to your stay. I was the one who had to come up with the solution vs the front desk clerk. We paid extra for a room with a hot tub in the room. She suggested the hot springs, but we were not invested in that. Good idea though. Messaging the inconvenience would be recommended. We really like this hotel, but wish better communication would occur. April 8-13 I’m sure they will have unhappy customers until the communicate better. The little girl who wanted the pool, that’s who I really felt bad for. They cancelled and went elsewhere. We couldn’t find the direct phone number for Expedia to communicate to them for cancellation, so paid extra for a hot tub room.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

TERMSAK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 12, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Maria

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from J-anne on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving tired and being able to get a coffee and relax was nice. Friendly staff but the computers are not useable.
Stayed 1 night in Mar 2024
Response from FRONTDESK on Apr 6, 2024
Dear Guest,Have a magnificent day!We are sorry for the computers. We already troubleshoot the computers at the lobby. You can now use it. Thank you!

8/10 Good

Lillian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from J-anne on Apr 9, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gerald

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing; walks away from dining options and downtown. Truly amazing.
Stayed 1 night in Apr 2024
Response from FRONTDESK on Apr 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rhena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the breakfast but think you should have a larger room as itcwas very crowded
Stayed 1 night in Apr 2024
Response from FRONTDESK on Apr 4, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Aimee

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from J-anne on Apr 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tiffany

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff, So Pleasant & Helpful !
Stayed 1 night in Apr 2024
Response from Frontdesk on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Enat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very redeemable price
Stayed 1 night in Mar 2024
Response from J-ANNE on May 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very kind and accommodating. Perfect distance to shopping / restaurants. Just off the main drag so it’s nice and quiet. I took a star off due to their Jacuzzi tub. My husband and I rented a room with one inside and there were no instructions on how to use it. We ended up calling front desk who did come to help. Although we got the tub working it was extremely loud (sounded like it would crap out any minute) and 3/6 buttons on the tub did not work. I would stay here again but just in a regular room. It wasn’t worth $500 for one night in the jacuzzi room.
Stayed 1 night in Mar 2024
Response from Frontdesk on Mar 31, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Racey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from J-anne on Mar 31, 2024
hanks for staying with us. We appreciate your feedback!

6/10 Okay

Mandy

Stayed 4 nights in Mar 2024
Response from FRONTDESK on Apr 19, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Swetlana

Liked: Cleanliness, staff & service, property conditions & facilities
The pool is super small and so is the hot tub
Stayed 1 night in Mar 2024
Response from Frontdesk on Mar 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dyan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and accommodating staff. Excellent service. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from FRONT DESK on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to walk the downtown of Banff. Central to many shopping and dining options. Very quiet. Excellent breakfast, but a bit crowded in the breakfast room. Comfortable beds and bedding. Hot tub and pool. Underground parking great for warmth and snowy days, but a bit tight to park if busy
Stayed 2 nights in Mar 2024
Response from FRONTDESK on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

andrew, reddeer

very good
Stayed 1 night in Mar 2024
Response from FRONTDESK on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Traveled with family
Liked: Amenities
Clean, comfy and a short walk to all amenities.
Stayed 5 nights in Mar 2024
Response from Frontdesk on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karla

Stayed 1 night in Mar 2024
Response from Frontdesk on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!