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Reviews of Banff Aspen Lodge

3 out of 5
Banff Aspen Lodge
401 Banff Ave, Banff, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 686 out of 1098 reviews" "
Rating 8 - Good. 245 out of 1098 reviews" "
Rating 6 - Okay. 86 out of 1098 reviews" "
Rating 4 - Poor. 50 out of 1098 reviews" "
Rating 2 - Terrible. 31 out of 1098 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Allison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean and modern room. Large hot tubs were lovely. Free breakfast included was very good. Within walking distance of Banff town centre with very popular coffee shop on site.
Stayed 2 nights in May 2024

10/10 Excellent

Joy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Continental Breakfast provided every morning! It is delicious and has a fantastic variety of hot and cold breakfast food. The servers are so fast and attentive, too! The rooms are always clean, modern, and restful, just perfect for a couple nights away! The White Bark Cafe is a lovely place to grab a hot or cold drink or quick bite to eat, too. I love that this hotel is on Banff Avenue, just a short walk from all the shopping and restaurants, and not even that long of a hike from Bow Falls and the hiking trails around it. We love this hotel and highly recommend it!
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here at The Banff Aspen Lodge! The included breakfast was excellent - this is a full breakfast, not just continental. Hotel is very clean, staff friendly. The location is ideal - so close to many dining and shopping options. Our room was cleaned every day. Truly cannot think of anything negative. Close to many walkable sites in the area. We would most definitely stay here again.
Stayed 5 nights in May 2024

10/10 Excellent

Ronald, Moncrieff

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great accommodation all round. Bed, room, comfortable, location excellent, breakfast service great and extras, like nearby coffee shop and easy to use laundry facilities all made this a memorable stay for us.
Stayed 6 nights in May 2024

10/10 Excellent

Songpon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is way beyond my expectations, all facilities are amazing, services is tremendous
Stayed 2 nights in May 2024

10/10 Excellent

oyindamola

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property to stay with family!!
Stayed 1 night in May 2024

10/10 Excellent

Raymond Walun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the shopping and restaurants.
Stayed 5 nights in May 2024

10/10 Excellent

LOGAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean, I just wish they have microwave oven.. the propety was gorgeous. But the the one that stands out was the staff in front desk. Joel was amazingly friendly and was very nice. I appreciate his attitude and helped me book my gondola ride making it easy for us. I love his enthusiasm.
Stayed 1 night in May 2024

8/10 Good

Lina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was awesome. Breakfast included is a plus. The staff are very friendly and very accommodating especially Rodney, he’s good on what he does very pleasant fellow.
Stayed 2 nights in Apr 2024

10/10 Excellent

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent- modern, clean. The staff were very helpful and friendly.
Stayed 4 nights in May 2024

8/10 Good

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Nadia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in Apr 2024

10/10 Excellent

Anne Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from the check in process to overall stay was great. Staff were so friendly. Will definitely be back at this hotel on our next Banff visit.
Stayed 3 nights in Apr 2024

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walk distance to everything.nice and clean room.friendly staff and great breakfast.definitely be back.
Stayed 4 nights in Apr 2024

10/10 Excellent

Prolet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the luxury interior in the lobby and the renovated showers in the rooms
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for our family of four. Walking distance and the family had a great time
Stayed 7 nights in Apr 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great locations, clean!!!
Stayed 3 nights in Apr 2024

4/10 Poor

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sejal

Liked: Cleanliness, staff & service, property conditions & facilities
My experience was really nice by staying there
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and convenient. Online check in meant the wait at the front desk was significantly less. Room was clean and ready. Front desk actually called 10 mins after check in to make sure everything met expectations.
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriella

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Rooms are very nice and modern. The breakfast buffet is superb.
Stayed 3 nights in Apr 2024

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Karim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute gem! The complimentary breakfast was awesome.
Stayed 3 nights in Apr 2024

2/10 Terrible

Sarah

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived there was make up and hair on our sheets. We asked for the sheets to be changed and they came and handed us sheets instead of changing them themselves. I was in shock and trying to get my tired toddler to bed so we just changed the sheets. The next day in better light we see evidence of bed bugs on the top sheet that we didn’t use (many small blood spots - old blood not new) we scanned the room for bed bugs and didn’t see any so were just more grossed out than anything. I had to rush out to work. Once I was done work I provided lengthy feedback and asked for a discount. The manager told me it was my fault for not explicitly asking to be changed rooms. I received no discount, and was told I could’ve changed rooms At any point. I could not have, as I was at work and also trying to juggle my young family, it seemed kind of insane that it wasn’t their default response upon hearing my feedback at either times. Don’t stay here, it’s kind of gross.

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great in-house made breakfast. Very tasty and certainly unique. Kind, understanding staff. Great service all round.
Stayed 1 night in Apr 2024

10/10 Excellent

Cesar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing with me and my family. I really recommend it
Stayed 1 night in Apr 2024

10/10 Excellent

Rachel T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly attentive staff. Very clean and close to everything! Would definitely stay there again.
Stayed 4 nights in Apr 2024

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Helpful, considerate and courteous. The room was clean, comfortable and spacious. The bed was so comfortable and loved the shower The steam room and hot tubs was a great way to unwind. Walking distance to great restaurants and some shopping
Stayed 4 nights in Apr 2024

10/10 Excellent

Derrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 5 nights in Jan 2024

10/10 Excellent

Keith, brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hot tub and steam room.
Stayed 1 night in Apr 2024

8/10 Good

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities
The good -Friendly staff, Free parking, Breakfast included, I would like if there are more vegan options for the breakfast
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay! Highly recommend this property!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ian

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent room we got, not enough parking space, little bit noisy on the AC when running.
Stayed 1 night in Apr 2024

10/10 Excellent

Shelley, Hague

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel. The design and decor is very clean cut and sharp looking. The staff are all very friendly and helpful. Our room was very nice. Every part of our room was very clean and and for that matte, the entire hotel was very clean. The bed was so very confortable and it was very quiet so I had one of the best sleeps I've had in weeks. We had robes for going down to the hot tub area. The hot tub area was so nice and relaxing and also very clean. The parking was included along with a very nice breakfast, so very good value for your money. We will definately be back for sure. Thank you Banff Aspen Lodge :).
Stayed 1 night in Apr 2024

8/10 Good

Francois

Stayed 1 night in Apr 2024

10/10 Excellent

Toby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views of the mountains was amazing. Every morning I woke up, looked out at the mountain, and said “Wow”! Desk staff was very helpful, especially Joel who made several recommendations for meals and adventures. Very close to everything in town as well as the bus stops. Beds were comfortable and room was clean. The bathroom was clean and shower had very good water pressure. Loved the breakfast. On site parking was very easy to access and most of it was covered. The hot tubs were very clean and relaxing. Steam room was also clean. Outdoor fireplace on the front patio was a nice touch. The only thing I would change would be to add a small microwave to the room. I would highly recommend the Banff Aspen Lodge.
Stayed 4 nights in Apr 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great price. BEST breakfast I have ever had. Small room but clean and in good shape. Check in is easy and efficient. Would recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Derryll

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely 💯 stay here again
Stayed 1 night in Apr 2024

8/10 Good

lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful property, with great amenities, hot tub , robes, upgraded facility, and walkable to all. The breakfast was a bonus, excellent staff. Only thing that needs updating is the chairs in the breakfast room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert Rudolf

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, rooms were very clean and it’s a quieter spot in town. Perfect for families!
Stayed 1 night in Apr 2024

10/10 Excellent

Jovica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice renovated hotel. Rooms are big, beds very comfortable, showers and bathrooms clean and very nice. Breakfast nice and caffe in the lobby big plus. Definitely worth the money!
Stayed 4 nights in Mar 2024

10/10 Excellent

Lillian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
family friendly hotel with helpful staff. Good breakfast options. Highly recommended. Will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Tom

We loved our spacious & beautiful room, the hottubs, the White Bark Cafe & the wonderful breakfast that was included in our stay! Great location too!! Excellent all around! Would highly recommend & will return!! Thank you so much! :)
Stayed 2 nights in Mar 2024

10/10 Excellent

Parnian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean room and great breakfast included. Location is excellent close enough to walk but still in a quiet location. I will definitely go back.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jordin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice views
Stayed 1 night in Mar 2024

10/10 Excellent

ASHWIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024