Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
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Reviews of Omni Austin Hotel

4 out of 5
Omni Austin Hotel
700 San Jacinto Blvd, Austin, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 1006 out of 1464 reviews" "
Rating 8 - Good. 226 out of 1464 reviews" "
Rating 6 - Okay. 100 out of 1464 reviews" "
Rating 4 - Poor. 75 out of 1464 reviews" "
Rating 2 - Terrible. 57 out of 1464 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome people
Stayed 1 night in May 2024

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 23, 2024
Thank you for your review. We're happy to hear your stay was overall enjoyable!

6/10 Okay

Stephanie

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on May 20, 2024
Hi Stephanie,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are grateful for your review.While I'm glad to see that you found aspects of your stay enjoyable, I also understand that there were areas where we could have improved. Your feedback is invaluable to us as it helps us identify areas where we can enhance our services and guest experiences.We take your comments seriously and will use them to make necessary improvements. Our goal is to ensure that every guest has a comfortable and memorable stay with us, and I apologize if we fell short of achieving that during your visit.If there are any specific concerns you would like to discuss further or if there is anything we can do to make it up to you, please feel free to reach out to us directly at 512-476-3700 and ask for the Front Office Manager on Duty.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay again.
Stayed 2 nights in May 2024
Response from Omni Austin Hotel Downtown on May 15, 2024
Thank you for your review! We're happy to hear you had another great stay! We look forward to welcoming you again!

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience- staff and service excellent on busy UT grad weekend!
Stayed 2 nights in May 2024
Response from Omni Austin Hotel Downtown on May 14, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel several times, and for good reason - nice, safe, clean, polite staff, location, etc!
Stayed 2 nights in May 2024
Response from Omni Austin Hotel Downtown on May 14, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

10/10 Excellent

Paresh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Poor Wi-Fi options and connectivity. For such price, they should provide good free Wi-Fi connectivity.
Stayed 2 nights in May 2024
Response from Omni Austin Hotel Downtown on May 13, 2024
Thank you for your review. We're happy to hear your stay was overall enjoyable. We look forward to welcoming you again!

10/10 Excellent

Matthew, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect hotel for graduation weekend in Austin. The hotel had everything we wanted… Great coffee bar for the mornings. The bar was great for the evenings. The room was comfortable, clean and quiet. Easy to walk to UT and other spots throughout downtown Austin, I highly recommend
Stayed 3 nights in May 2024
Response from Omni Austin Hotel Downtown on May 13, 2024
Thank you for your review. We're happy to hear you had a great stay! We look forward to welcoming you again!

10/10 Excellent

Mallory

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, we’ll be back!
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on May 13, 2024
Thank you for your review. We're happy to hear you had a great stay. We look forward to welcoming you again!

8/10 Good

Shiloh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great but we had to request an extra bed for my son although it was indicated but they were accommodating and pleasant. A complementary breakfast would be a good addition. Overall, we would stay again
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 13, 2024
Thank you for your review. We're happy to hear your stay was overall enjoyable. We look forward to welcoming you again!

8/10 Good

Paresh

Stayed 1 night in May 2024
Response from Vanessa on May 14, 2024
Paresh, thank you for your feedback. We are truly happy to hear you enjoyed your stay! If you feel there is anything we can do to improve your stay, please contact us directly.

10/10 Excellent

Yvonne, Compton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, the bed was extremely comfortable and great customer service.
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 9, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to welcoming you again!

10/10 Excellent

Ray

Liked: Property conditions & facilities
Very nice location.
Stayed 2 nights in May 2024
Response from Omni Austin Hotel Downtown on May 9, 2024
Thank you for your review! We're happy to hear you had a great stay and enjoyed our location! We look forward to seeing you again.

10/10 Excellent

Traci

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Great staff. Clean. Great location.
Stayed 2 nights in May 2024
Response from Omni Austin Hotel Downtown on May 8, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. I love the double lock on the door for safety. I didn't have to use my extra security lock I brought with me. The over all building, the structural was amazing. Great stay😊
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 8, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

10/10 Excellent

Heidi, Voorhees

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Fantastic location to incredible restaurants from fine dining to delicious dives. Close to music, concerts, piano bars and comedy clubs. The gym was great, the pool was small but nice. It was clean and the restaurant was tasty. I liked it so much that I signed up to be an Omni member and booked another stay.
Stayed 3 nights in May 2024
Response from Omni Austin Hotel Downtown on May 8, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

10/10 Excellent

Allen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were friendly and helpful. Gym was well equipped.
Stayed 3 nights in May 2024
Response from Omni Austin Hotel Downtown on May 8, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay and enjoyed our new Fitness Center!

10/10 Excellent

Sheri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to attend a concert. We were allowed to check in early. Front desk and restaurant staff were amazing! We will definitely be back
Stayed 1 night in May 2024
Response from Omni Austin Hotel Downtown on May 7, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to seeing you again.

8/10 Good

Idays

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was overall good, however it was very noisy
Stayed 3 nights in Apr 2024
Response from Omni Austin Hotel Downtown on May 6, 2024
Thank you for your review! We're happy to hear your stay was overall enjoyable. We're sorry to hear about the noise you experienced, but hope you come to see us again.

10/10 Excellent

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location within walking distance to almost everything. Room was very clean, up to date, and the staff was friendly.
Stayed 1 night in Apr 2024
Response from Omni Austin Hotel Downtown on May 1, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay. We look forward to welcoming you again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Omni Austin Hotel Downtown on May 1, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay.

10/10 Excellent

Anna Beatrice, Laguna Beach

Liked: Staff & service, property conditions & facilities
Great hotel overall
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 30, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 Excellent

Deanna, Boerne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and room. Great location. Harrison at the bar was amazing. Everyone very friendly. Only issue is $59 to park overnight is ridiculous.
Stayed 1 night in Apr 2024
Response from Omni Austin Hotel Downtown on Apr 30, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 Excellent

Jessica, Prosper

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and convenient location
Stayed 1 night in Apr 2024
Response from Omni Austin Hotel Downtown on Apr 29, 2024
Thank you for your review! We're happy to hear you had a great stay!

8/10 Good

Roberto

Stayed 2 nights in Apr 2024
Response from Omni Austin Hotel Downtown on May 13, 2024
Thank you for your review. We're happy to hear your stay was overall enjoyable.

8/10 Good

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is nice. It is close to the Capital building, the Congress Bridge, and the 6th Street
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 16, 2024
Thank you for your review. We're happy to hear your stay was enjoyable. We look forward to your next visit.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere and the staff was super helpful and kind.
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 15, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again.

4/10 Poor

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel. Some staff were helpful, but I had a series of constant small aggravations every day.
Stayed 5 nights in Apr 2024
Response from Omni Austin Hotel Downtown on Apr 10, 2024
Thank you for your review! We're sorry to hear we did not deliver the superior service we want for all of our guests. We hope to see you soon.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property! Great location.
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 10, 2024
Thank you for your review! We're happy to hear your stay was overall enjoyable. We look forward to seeing you again!

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ernie at the bar took amazing care of us. The food and hospitality is extremely top notch. The room was perfect and it made for such a memorable and beautiful trip experience.
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 5, 2024
Thank you for your review! We're happy to hear you had a great stay. We look forward to seeing you again!

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely . Perfect for my daughter’s sweet 16 celebration! The only thing we didn’t like was the parking . There needs to be some communication that the property doesn’t own the self serve parking so to save time money and headaches guest should valet. That was extremely inconvenient as we spend almost $40 for a one time entry self park option and the valet was $60 for multiple entries.
Stayed 1 night in Apr 2024
Response from Omni Austin Hotel Downtown on Apr 4, 2024
Thank you for your review. Please know we've passed your feedback to our Management Team to make adjustments to our future service.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 4, 2024
Thank you for your feedback. We're happy to hear you had a great stay. We look forward to seeing you again.

6/10 Okay

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had internet connection issues during our entire stay.
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 2, 2024
Thank you for your review. We're sorry to hear we did not provide the superior service we want for all of our guests. Please know your feedback has been passed to our Management Team to make adjustments to our future service.

2/10 Terrible

Kevin

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is not friendly or helpful in any way. I would not recommend this hotel.
Stayed 4 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for your feedback and bringing this to our attention. Please know we've passed your feedback to our Management Team to make improvements to our future service.

10/10 Excellent

Benjamin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel! Great Location!
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 Excellent

Anita

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for weekend with hubby.
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loud cars revvng their engines all night. street racers i assume
Stayed 3 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 1, 2024
Thank you for all of your feedback. We're happy to hear you had an enjoyable stay. We're sorry to hear about the street noise. We look forward to seeing you again!

4/10 Poor

Nicholas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Key machine not working. Valet parking confusing and staff not interested in solving issues
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 30, 2024
Hi Nicholas, we are sorry to hear that you did not have a pleasant experience. We are experiencing technical difficulties with our systems and are working as quickly as possible to resolve. We thank you for staying with us and hope to welcome you back in the future to provide a greater experience.

10/10 Excellent

Perot, Reno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. We were able to walk to most of the places we wanted to see. There were some homeless art times outside the hotel.
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 29, 2024
Thank you for your feedback!

4/10 Poor

Byungjoon

Traveled with family
Disliked: Property conditions & facilities
Not good
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 11, 2024
Thank you for your review. We're sorry to hear we did not deliver the superior service we want for all of our guests. Please know if you have any details about your stay you would like to share, contact the hotel directly in order to improve our future service.

10/10 Excellent

Renate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 28, 2024
Thank you for all of your feedback. We're happy to hear you had a great stay!

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Staff was super friendly and extremely helpful.
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 26, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to welcoming you again!

10/10 Excellent

SIMON

Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 15, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again soon!

10/10 Excellent

Webb

Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Apr 11, 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again.

10/10 Excellent

Anne

Lovely
Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had a great stay! We look froward to seeing you again soon.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vanessa on Mar 23, 2024
Gerardo, Thank you for your feedback. We are so glad to hear that you enjoyed your stay with us!

10/10 Excellent

ezra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Omni Team on Mar 29, 2024
Thank you for your feedback!

8/10 Good

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance was pretty. However, my father mentioned to me that the men's bathroom in the lobby had not been cleaned in sometime.
Stayed 1 night in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! Please know we've passed your feedback to our Housekeeping Team to make adjustments to our future service. We look froward to seeing you again soon.

8/10 Good

Kacie

Stayed 2 nights in Mar 2024
Response from Omni Austin Hotel Downtown on Mar 22, 2024
Thank you for your review! We're happy to hear you had an enjoyable stay! We look froward to seeing you again soon.