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The staff was very personable and they made me enjoy a rather hectic work trip.
Omar
Stayed 4 nights in May 2024
Response from Valeria on May 24, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
8/10 Good
Paul
Traveled with family
May 19, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was nice, spacious and clean. The staff was fabulous. The breakfast was great. The part we were not prepared for is the sound from outside and how loud it was in our room. The two bars in the back of the building reverberate through the room until midnight on weekdays and 2:00 a.m. the weekend. If you cannot sleep with earplugs, it would be a really long night.
Paul
Stayed 3 nights in May 2024
Response from Valeria on May 20, 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
10/10 Excellent
Margie, Vienna
May 18, 2024
Liked: Property conditions & facilities
The front desk staff was amazing. When caught in a storm, the staff bright towels and a space heater to help us warm up. Very friendly and accommodating.
Margie
Stayed 1 night in May 2024
Response from Valeria on May 24, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Rooms were very spacious, comfortable beds, elevators were fast and the breakfast wasn't half bad. Only complaints would be the bathroom is on the smaller side but understandable since room is bigger. Also the valet lost their keys to lock box that contained our car keys so we were almost late for our daughter's performance. Hotel doesn't offer self parking so your stuck with the $45 a night valet parking.
Heather
Stayed 1 night in May 2024
Response from Valeria on May 20, 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
I enjoyed my stay and the staff was very helpful and super nice!
Sarah
Stayed 1 night in May 2024
Response from Valeria on May 20, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Couldn’t sleep well due to very loud music coming from nearby. The shower water was getting clogged up.
Anila
Stayed 1 night in May 2024
Response from Valeria on May 15, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
I have stay in the property several times with no issues; this time was a different story. A bar or night club is now operating until past 2 am and the music is right in your ears. Needless to say I will NOT stay there unless I plan to be out past 2 am myself. Sorry bad choice of neighbors.
Claudia
Stayed 3 nights in May 2024
Response from Valeria on May 15, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We apologize your stay was not up to standards. I understand loud music all night is not ideal, but we do our best to accommodate our guest despite the night life around us. We have white noise machines; ear plugs and if available we can move you to a quieter side. We hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Great time there - close to where we needed to visit and loved the music at night time.
Sharon
Stayed 1 night in May 2024
Response from Valeria on May 15, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We hope that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Excellent
Monica Desiree
May 13, 2024
Monica Desiree
Stayed 1 night in Mar 2024
Response from Valeria on May 15, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
The staff was very professional. Parking spots are an issue, unless you use valet.I would stay there again
Joe
Stayed 3 nights in May 2024
Response from Valeria on May 13, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Great property that was in a wonderful location. It was close to everything.
Kimberly
Stayed 3 nights in May 2024
Response from Valeria on May 13, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we look forward to your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Excellent
jeremy
May 7, 2024
Liked: Cleanliness
jeremy
Stayed 3 nights in May 2024
Response from Valeria on May 9, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
I would definitely book again, and pass on the good stay.
Billy
Stayed 1 night in May 2024
Response from Valeria on May 8, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Okay
Eva
Business traveler, Traveled with partner, Traveled with family
May 6, 2024
The noise was unbelievably loud. No sound proofing at all. The carpet and fixtures are at least 20 years stale.
The absolute jewel in the crown is the staff. Everyone we talked to were friendly and helpful. Good food & service in the bar.
Eva
Stayed 1 night in May 2024
Response from Valeria on May 8, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our hotel was built less than 10 years ago, but we appreciate you for the honesty. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
"I had a great experience staying at this pet-friendly hotel. It's undoubtedly the best hotel I've ever stayed in. The rooms were clean and didn't have any unpleasant pet odors. Best pet friendly ever!! Also, the staff who served breakfast were extremely helpful and friendly. They made both me and my mother feel at home. Special thanks to Paola and the rest of the front desk team!"
Paula Rosa
Stayed 5 nights in Apr 2024
Response from Valeria on May 6, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! We will definitely let Paola and the team know they did amazing! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Excellent stay, clean big rooms and tasty free breakfast
Todd
Stayed 3 nights in May 2024
Response from Valeria on May 6, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Excellent
Saji, Edison
May 5, 2024
Saji
Stayed 2 nights in Feb 2024
Response from Valeria on May 6, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Poor
Brooke
May 5, 2024
Liked: Cleanliness
Checked in after check in time I had to wait around before they told me my room wasn’t ready offered a different room. Friends checked in at 430 and they didn’t get a room until 5.
Brooke
Stayed 1 night in May 2024
Response from Valeria on May 6, 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly
6/10 Okay
Amanda
Traveled with partner
May 5, 2024
I had to wait an hour for my room to be ready even when I arrived and hour after check-in started, and considering the fact that I booked AND paid in full a month in advance, caused a negative experience right from the start. "Free" room upgrade as compensation wasn't even adequate considering that it was the EXACT same room I booked only on an upper floor.
Amanda
Stayed 1 night in May 2024
Response from Valeria on May 6, 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed with Front desk management and housekeeping.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
6/10 Okay
Daniel
May 4, 2024
Daniel
Stayed 1 night in Mar 2024
Response from Valeria on May 24, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Neighborhood somewhat noisy
Homeless shelter nearby prevented some walking
Cynthia
Stayed 3 nights in Apr 2024
Response from Valeria on May 6, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. Our overnight security ensures all our guests feel safe and we lock our entrance doors overnight as well. We hope that you enjoyed your stay, and you will consider us again on your next visit to Austin! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown
10/10 Excellent
FRANCISCO
May 3, 2024
FRANCISCO
Stayed 1 night in May 2024
Response from Valeria on May 24, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Nice and clean hotel. Many areas walkable for restaurant choices.
Laurie
Stayed 1 night in Apr 2024
Response from Valeria on May 3, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Overall a good stay. Area around the hotel is rough
jerome
Stayed 2 nights in Apr 2024
Response from Valeria on May 3, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
This was such a wonderful hotel to stay in for a Mom and Daughter vacation. It is walkable to museums, the state capital, UT-Austin, etc. And there are some fun restaurants around as well. The only little bummer is that parking is valet only and it's $45 a night.
Shauna
Stayed 1 night in Apr 2024
Response from Valeria on May 3, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
The breakfast was impressive: many choices, nice presentation, area was clean and attractive, and the food was good.
Rick
Stayed 1 night in Apr 2024
Response from Valeria on May 3, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
10/10 Excellent
SHARON
Traveled with family
Apr 29, 2024
Liked: Amenities
Our visit was wonderful! The breakfast was delicious with plenty of seating and our room was HUGE! We really enjoyed our stay.
SHARON
Stayed 3 nights in Apr 2024
Response from Valeria on Apr 30, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
4/10 Poor
Sau
Traveled with family and small children, Traveled with family
Apr 28, 2024
Liked: Property conditions & facilities
Disliked: Cleanliness
Pros: staff was friendly, the hotel location is good. Walkable from 6th street.
Cons: the room had a bad odor. I informed the staff at the time of check-in but no corrective action was taken. The hotel has no option for self parking (paid). The valet parking is exorbitant.
Sau
Stayed 2 nights in Apr 2024
Response from Hyatt House Austin Downtown on Apr 29, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay.
4/10 Poor
Trena
Apr 27, 2024
Trena
Stayed 2 nights in Apr 2024
Response from Valeria on May 20, 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
6/10 Okay
Nigel
Traveled with group
Apr 26, 2024
Liked: Cleanliness, staff & service
Just an average hotel in average area
Nigel
Stayed 1 night in Apr 2024
Response from Valeria on Apr 26, 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
I enjoyed staying there and would recommend this hotel to anyone visiting the area.
Charles
Stayed 1 night in Apr 2024
Response from Valeria on Apr 24, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
The location was good for the 6th St venues but not for the Congress St venues. Our shower door did not close properly and water was all over the floor. We reported it and asked for new bath mats but they never brought them. The next day we took one from the maid on the floor. The pool was extremely small.
Tom
Stayed 4 nights in Apr 2024
Response from Valeria on Apr 23, 2024
Thank you for your honest review regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact the hotel directly.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
6/10 Okay
Nicole
Traveled with group
Apr 21, 2024
Liked: Cleanliness, staff & service, amenities
Staff were very nice and helpful, In a great location for walking around. Room was lovely but the pull out couch bed was so thin it felt like I was sleeping on metal poles. But other than that it was safe and clean.
Nicole
Stayed 4 nights in Apr 2024
Response from Valeria on Apr 22, 2024
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are sorry to hear the pull-out coach was not comfortable. There are always things we can improve on, so we thank you for bringing this to our attention. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.
Thank you for your review regarding your recent stay at the Hyatt House Austin Downtown. Please know that your feedback is extremely valuable to us, and we will utilize your response to make every guest experience the best it can be. We are glad that you enjoyed your stay, and we hope you will choose us again for your next visit! Thank you once again for choosing to stay with us at the Hyatt House Austin Downtown.