Front of property

Reviews of Hotel San Jose

4 out of 5
Hotel San Jose
1316 South Congress Avenue, Austin, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 108 out of 149 reviews" "
Rating 8 - Good. 23 out of 149 reviews" "
Rating 6 - Okay. 8 out of 149 reviews" "
Rating 4 - Poor. 7 out of 149 reviews" "
Rating 2 - Terrible. 3 out of 149 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chelsey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful little gem
Stayed 4 nights in May 2024
Response from Front Desk Manager on May 23, 2024
Chelsey!I'm so glad you enjoyed your time with us at our little South Congress hideaway. Come see us again!Thank you!Emma HerbstFront Desk Manager for Hotel San Jose

10/10 Excellent

James

Excellent vibe … relaxing
Stayed 1 night in May 2024
Response from Front Desk Manager for Hotel San Jose on May 16, 2024
Hi, James!Thank you for your review-- I'm so glad you enjoyed your time at Hotel San Jose! It's our pleasure to offer a relaxing hideaway amongst the very busy South Congress area. Come see us again!Best,Emma Herbst Front Desk Manager for Hotel San Jose

2/10 Terrible

Jeff

Traveled with partner
This is a revamped motel, and not revamped very well. It’s worth about 1/4th to 1/10th of what I paid for it. The pictures on the website are deceptive. The room I stayed in was not any better than what I could find at a Motel 6. Don’t stay here.
Stayed 1 night in May 2024
Response from Tricia, Front of House Manager on May 8, 2024
Jeff, we're incredibly disappointed to hear that your stay wasn't to your expectations. While each of our rooms are distinct, we do everything we can to make that clear online. We'll take this opportunity to ensure that the rooms details and amenities are clearly communicated. And while we hold our history as a reimagined motor court close to our heart, we also love the little touches and history that make us one of the design destinations for fans of boutique hotels. We would love to welcome you back for a second try at the property at a future date.

10/10 Excellent

Melissa, Napa

Stayed 3 nights in Jan 2024

10/10 Excellent

brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful, calming vibe
Stayed 2 nights in Apr 2024
Response from Front Desk Manager on Apr 25, 2024
Brian-Thank you for your kind words-- I'm so glad you enjoyed your time at our little South Congress oasis!We'd love to host you again. You are more than welcome to give us a ring next time you find your way back to Austin.Thank you, again!Emma HerbstFront Desk Manager at Hotel San Jose

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Fun vibe. Really attentive staff. Checks all of the boxes for a weekend in Austin.
Stayed 4 nights in Apr 2024
Response from Front Desk Manager on Apr 22, 2024
Brian-I'm so happy to hear that you enjoyed your time with us-- our Grand Suites are so special and easily one of the best rooms to experience all that Hotel San Jose has to offer!It was a pleasure to host y'all and we are so grateful for the kindness you showed to our staff during your long weekend. We'd love to host you again and are here for you, should you find yourself back in Austin.Thank you, again!Emma HerbstFront Desk Manager for Hotel San Jose

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the Japanese gardens with a twist, right in the middle of everything!
Stayed 2 nights in Apr 2024
Response from Front Desk Manager at Hotel San Jose on Apr 9, 2024
Deanna-I'm so glad you enjoyed your time with us! We are extremely lucky to share South Congress with some incredible neighbors and are always honored to get to play host while our guests experience all that the area has to offer. We hope to see you again soon!Best,Emma HerbstFront Desk Manager at Hotel San Jose

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, beautiful property, we had the best time!
Stayed 1 night in Mar 2024
Response from Front Desk Manager on Mar 28, 2024
Sarah-I'm so glad you all enjoyed your stay with us! We are extremely lucky to have South Congress at our doorstep, not to mention our incredibly dedicated groundskeeping team. Please come see us again soon especially now that Spring has fully taken over-- it would be our pleasure to host y'all again.Best,Emma HerbstFront Desk Manager for Hotel San Jose

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was great except you could hear neighboring rooms through the walls.
Stayed 2 nights in Mar 2024
Response from Tricia, Front of House Manager on Mar 22, 2024
Patricia, we're so glad you had a great stay with us! We do offer complimentary ear plugs at the desk, and our staff is available 24 hours to help with any noise complaints. Thank you for the trust & we look forward to welcoming you back again soon!

8/10 Good

Vicki Killpack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tricia, Front of House Manager on Mar 20, 2024
Vicki, thanks for taking the time to share your experience with us! We look forward to welcoming you back again soon.

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bar and outdoor seating area in the courtyard. The staff were awesome and the Frose was to die for!
Stayed 1 night in Feb 2024
Response from Tricia, Guest Experience Supervisor on Feb 20, 2024
Susie! We love to know that you had such a great stay with us. We adore the frose too and are so happy to hear that you enjoyed your time. We can't wait to see you again soon!

10/10 Excellent

sara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An oasis on South Congress!
Stayed 2 nights in Feb 2024
Response from Tricia, Guest Experience Supervisor on Feb 20, 2024
Sara--we certainly agree. Thank you for your kindness & we'll be here when you're ready to return!

10/10 Excellent

Chelsea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely LOVE staying here! The service is great, the location is perfect and the overall VIBE is wonderful!
Stayed 2 nights in Feb 2024
Response from Tricia, Guest Experience Supervisor on Feb 13, 2024
Chelsea--how incredible to know you loved your time with us! We can't thank you enough for your kind words and truly look forward to welcoming you back again soon!

10/10 Excellent

Ron

Traveled with group
so nicely located to nightlife and restaurants!
Stayed 1 night in Feb 2024
Response from Tricia, Guest Experience Supervisor on Feb 6, 2024
Ron--we love that you love our incredible neighborhood! Thank you for the kind words & we look forward to welcoming y'all back for another night on the town soon.

10/10 Excellent

MARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tricia, Guest Experience Supervisor on Feb 5, 2024
Mari--how great to know you had a great stay with us! Thank you so much. We look forward to the chance to welcome you back again soon!

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tricia, Guest Experience Supervisor on Feb 2, 2024
Molly--we love knowing you had a great time with us! We can't wait to welcome you back again soon.

10/10 Excellent

Snow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My home - away from home 🙃❤️
Stayed 3 nights in Jan 2024
Response from Tricia, Guest Experience Supervisor on Jan 17, 2024
Snow--we're always honored to host you! Thank you for the years of trust. We'll see you again for your next escape from reality!

8/10 Good

Amy

Stayed 2 nights in Dec 2023
Response from Tricia, Guest Experience Supervisor on Jan 17, 2024
Amy, thank you for the trust & opportunity to host you while in Austin! We look forward to welcoming you back again soon.

8/10 Good

Lindsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tricia, Guest Experience Supervisor on Jan 4, 2024
Lindsey, it was a pleasure to have you with us! Thank you for taking the time to share about your stay--we look forward to welcoming you back soon.

10/10 Excellent

June

Stayed 2 nights in Dec 2023
Response from Tricia, Guest Experience Supervisor on Dec 19, 2023
June, we're so glad to know you had a great stay with us! Thank you for your kind words. We look forward to welcoming you back again soon!

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Love it here! The vibe is super chill, staff is amazing, and the beds are very comfortable! We wikk definitely be back!
Stayed 1 night in Dec 2023
Response from Tricia, Guest Experience Supervisor on Dec 13, 2023
Corinne, it's a pleasure to know you had such a comfortable and relaxing stay with us! Thank you for your kind words; we can't wait to welcome you back soon!

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Tricia, Guest Experience Supervisor on Dec 8, 2023
Michele, it's so great to know you enjoyed your stay with us! Thank you and we look forward to hosting you again soon.

10/10 Excellent

Sharon

Stayed 3 nights in Nov 2023
Response from Tricia, Guest Experience Supervisor on Dec 5, 2023
Sharon, how great to know you enjoyed your time with us! We look forward to welcoming you back soon.

10/10 Excellent

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience.
Stayed 1 night in Nov 2023
Response from Tricia, Guest Experience Supervisor on Nov 22, 2023
Julia, we're so glad to hear you had a wonderful stay with us! We look forward to welcoming you back soon.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Tricia, Guest Experience Supervisor on Nov 20, 2023
Darryl, it was a pleasure to have you with us! Thank you for sharing about your stay--we look forward to welcoming you back soon!

10/10 Excellent

Yvonne

Stayed 1 night in Nov 2023
Response from Tricia, Guest Experience Supervisor on Nov 20, 2023
Yvonne, we couldn't be happier to know that you had a great stay with us! We'll look forward to welcoming you back again soon.

8/10 Good

Olga Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Tricia, Guest Experience Supervisor on Nov 2, 2023
Olga, it was such a pleasure to have you with us! We'll look forward to the next time.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location.
Stayed 1 night in Oct 2023
Response from Tricia, Guest Experience Supervisor on Oct 31, 2023
Donna, we love that you love our fabulous neighborhood! We'll see you again soon for another stroll down Congress.

10/10 Excellent

Maira

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our entire stay was lovely. The staff was helpful, the room was nice and comfortable, the property and surroundings were very pretty. We were greeted with goodie bags to help us through the weekend.
Stayed 3 nights in Oct 2023
Response from Tricia, Guest Experience Supervisor on Oct 17, 2023
Maira, we're so happy you had such a great time with us during ACL! It's great to hear you found the staff helpful, the room beautiful, and the property well maintained. We can't wait to welcome you back again soon!

10/10 Excellent

Aryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect romantic get away
The quirky details are over the top in the best way. Simple, clean, beautiful, highest quality everything. We loved our stay!
Stayed 2 nights in Sep 2023
Response from Tricia, Guest Experience Supervisor on Sep 27, 2023
Aryn, thank you so much for trusting us for your romantic getaway! It was such a pleasure to have you & we're so glad to hear you enjoyed even the smallest details of your time with us. We'll look forward to welcoming you back soon!

10/10 Excellent

Brian

Traveled with partner
Location is perfect and while you would expect the area to be noisy, it isn’t at all. Quite and secluded with a great afternoon pool vibe.
Stayed 3 nights in Sep 2023
Response from Tricia, Guest Experience Supervisor on Sep 20, 2023
Brian, how lovely to know you had a peaceful time in our oasis on South Congress! Thank you for your kind words. We're looking forward to welcoming you back soon.

10/10 Excellent

Mike

Traveled with partner
Love everything about this place, keep it up and don’t change
Stayed 1 night in Sep 2023
Response from Tricia, Guest Experience Supervisor on Sep 18, 2023
Mike--you're making us blush. Thank you for your kind words. We can't wait to welcome you back soon!

10/10 Excellent

jill

Stayed 2 nights in Aug 2023
Response from Tricia, Guest Experience Supervisor on Sep 13, 2023
Jill, we're so glad to hear you had a fabulous experience with us! We can't wait to welcome you back again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Hotel San Jose is always amazing. Great service, room and can’t forget the Frose!
Stayed 1 night in Aug 2023
Response from Tricia, Guest Experience Supervisor on Aug 22, 2023
Richard, we couldn't be happier to know that you've always had a great time with us. We'll see you again soon for a comfortable night's sleep and a tall Frose amongst the bamboo!

10/10 Excellent

ka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
coming back...
easy, pretty, quiet
Stayed 1 night in Aug 2023
Response from Tricia, Guest Experience Supervisor on Aug 11, 2023
It's so lovely to know you you'll be back again soon. We're here when you're ready for another easy, pretty, & quiet visit to our oasis on South Congress.

10/10 Excellent

Sandy-Hud

Stayed 1 night in Jul 2023
Response from Tricia, Guest Experience Supervisor on Aug 22, 2023
Sandy, we're so glad to know you enjoyed your stay at Hotel San Jose. We'll look forward to hosting you again soon!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Tricia, Guest Experience Supervisor on Aug 1, 2023
Melinda, we couldn't be happier to hear that you had a fabulous time with us! We'll see you again soon!

8/10 Good

Timothy

Stayed 2 nights in Jul 2023
Response from Tricia, Guest Experience Supervisor on Jul 10, 2023
Timothy, it was a pleasure to have you with us at Hotel San Jose! Thank you for taking the time to share about your stay & we look forward to welcoming you back again soon.

10/10 Excellent

Victoria, Pasadena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful property and a great location. They upgraded our room for us and we love it there!
Stayed 1 night in Jun 2023
Response from Tricia, Guest Experience Supervisor on Jun 28, 2023
Victoria, it's so lovely to know that you had a great time at Hotel San Jose! We also love our beautiful grounds and fabulous neighborhood, and it's great to know you did as well. We're looking forward to welcoming you back at your next visit to Austin!

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Tricia, Guest Experience Supervisor on Jun 26, 2023
Maria, how lovely to know that your time at Hotel San Jose was great! We'll look forward to having you back with us in the future.

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from Tricia, Guest Experience Supervisor on Jun 26, 2023
David, we couldn't be more pleased to know you enjoyed your time with us. We can't wait to have you back again soon!

6/10 Okay

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place and we have stayed there years ago. Our room was very noisy though. We were near the street. Our daughter was facing the pool and they did not have any noise problems.
Stayed 1 night in Apr 2023
Response from Tricia, Guest Experience Supervisor on May 2, 2023
Charles, thank you so much for sharing about your time at Hotel San Jose! I'm very sorry to hear that your stay was interrupted by road noise--while our location in the middle of South Congress is fabulous, it can lead to road noise. Please know that the front desk always has ear plugs available. We look forward to welcoming you back for a quieter night's sleep in the future!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Tricia, Guest Experience Supervisor on Apr 26, 2023
Karen, thank you so much for sharing about your time at Hotel San Jose! It was lovely to have you with us. We'll see you again soon!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Toilet not working. Had to use their public restroom u til it was fixed. No accommodations made to move us to another room.
Stayed 2 nights in Mar 2023
Response from Tricia, Guest Experience Supervisor on Mar 30, 2023
Thank you for reaching out about your experience at Hotel San Jose. While we're very sorry that you had difficulties with the toilet in your room, and while we're very sorry that the issue occurred twice during your stay, our engineering team was able to repair it both times. Again, we're very sorry that the plumbing issues impacted your stay the way that they did. This is not the standard of our experience at Hotel San Jose, but we thank you for letting us know about the issues while in house. We'd love to welcome you back for another visit in the future.

8/10 Good

Heidi

Liked: Staff & service
We loved this hotel! A very unique vibe and fun place to stay! The location was fantastic. The only downside is that our bathroom wasn't cleaned very well. Everything else was wonderful.
Stayed 1 night in Feb 2023
Response from Tricia, Guest Experience Supervisor on Feb 23, 2023
Heidi, thank you so much for sharing your experience at Hotel San Jose! It's great to hear that you loved our vibe and had a fabulous time at the property and in our neighborhood. I'm so sorry to hear that your bathroom wasn't perfect for you--I've made sure to let our team know and we'll make sure to correct that moving forward. Please also know you can always reach out and we'll do our best to remedy any issues in the moment. We look forward to welcoming you back soon!

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Tricia, Guest Experience Supervisor on Feb 8, 2023
Rebecca, it's great to hear you had a fabulous time at Hotel San Jose! We look forward to seeing you again soon.

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Tricia, Guest Experience Supervisor on Feb 8, 2023
How lovely to know you had a great time at Hotel San Jose, Nicole! We hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location location Close close to sixth Street bars close to shopping on Congress Avenue
Stayed 3 nights in Jan 2023
Response from Tricia, Guest Experience Supervisor on Feb 2, 2023
So fabulous to hear that you enjoyed your time at Hotel San Jose! I agree, our location is hard to beat. We're looking forward to seeing you again soon!

4/10 Poor

Shanna

Traveled with group
Disliked: Amenities, property conditions & facilities
If you love paying a lot for an “Austin vibe” this is the hotel for you. You have to walk on a muddy path to your room and track mud into your room? There are no amenities, barely any light in the rooms, bathroom is not conducive for getting ready. Yes you are in walking distance to all South Congress has to offer but that’s about it. Save $200 and Uber over from a nicer hotel.
Response from Tricia, Guest Experience Supervisor on Feb 2, 2023
Shanna, thank you for sharing your experience at Hotel San Jose. I'm so sorry to hear that your stay did not live up to your expectations. I'll pass your feedback along to our team, and we look forward to the chance to welcome you back for a more enjoyable experience.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Tricia, Guest Experience Supervisor on Dec 17, 2022
Kristen, how fabulous to hear that you loved your time at Hotel San Jose! Thank you for sharing and we look forward to having you back soon.