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关于奥斯汀普罗佩酒店 - 设计酒店会员的点评

5 out of 5
奥斯汀普罗佩酒店 - 设计酒店会员
600 West 2nd Street, Austin, TX

点评

8.8

超赞

10 分 - 超赞。111 条好评，共有 163 条点评" "
8 分 - 还可以。18 条好评，共有 163 条点评" "
6 分 - 一般。15 条好评，共有 163 条点评" "
4 分 - 很差。11 条好评，共有 163 条点评" "
2 分 - 糟糕。8 条好评，共有 163 条点评" "

9.6/10

清洁度

9.0/10

员工和服务

9.2/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Adriana

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful experience, the hotel is beautiful, great bar and the staff was very well trained. Overall experience was great.
2024 年 3 月入住 3 晚
Natascha 于 2024 年 5 月 22 日 的回复
Dear Adriana,Thank you so much for sharing your experience with us at the Austin Proper Hotel. We’re pleased to hear that you had a fantastic stay and were able to enjoy all that Proper has to offer.We will be thrilled to welcome you back for another getaway in the future, and as always, assist you with reservations for your next stay with us.Warmly,Natascha SeifritzDirector of Hotel Relations

2/10 糟糕

Martha Guadalupe

与家人及幼儿出行
不满意：服务设施，员工和服务
Pésimo servicio, pretenden ser 5 estrellas y no llega ni a 1. Particularmente en los restaurants: The peacock malo y caro pretendieron servirme el café en vaso desechable, cuando quise desayunar el domingo me dijeron que no tenían mesa en toda la mañana. ¿Entonces qué hacen los huéspedes que quieren desayunar? La Piscina tiene el personal más grosero y prepotente que he conocido. Nos trataron muy mal a excepción de Pedro( que si sabe lo que es el servicio) SE QUE NO LES IMPORTA pero si de algo sirve mi experiencia NO SE HOSPEDEN AHÍ
2024 年 5 月入住 2 晚
Natascha 于 2024 年 5 月 22 日 的回复
Dear Mrs. Guadalupe,We much appreciate the time taken to provide feedback on your recent stay with us. We would like to extend our sincerest apologies for the unfortunate experience you had, and are personally following up internally to ensure that moving forward, our service is consistent and a positive experience for all.I personally would like to turn this around and welcome you back for in the future. Please know I am here to assist you with anything you may need.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Claudia

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Very nice design, elegant and contemporary. The food is excelent but I would like to hace more good options to eat around
2024 年 5 月入住 3 晚
Natascha 于 2024 年 5 月 22 日 的回复
Dear Claudia,Thank you so much for sharing your experience with us at the Austin Proper Hotel. We’re pleased to hear that you had a fantastic stay and were able to enjoy all that Proper has to offer.We will be thrilled to welcome you back for another getaway in the future, and as always, assist you with reservations for your next stay with us. Our Guest Relations Team will be happy to make suggestions for dining around the area. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Steven

满意：员工和服务，清洁度
2024 年 4 月入住 2 晚
Natascha 于 2024 年 4 月 18 日 的回复
Dear Steven,Thank you for staying with us at Austin Proper. We are excited to know that you enjoyed your time with us and cannot wait for your return.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Wayne

满意：清洁度
Fantastic
2024 年 4 月入住 2 晚
Natascha 于 2024 年 4 月 17 日 的回复
Dear Wayne,We are thrilled to know that you enjoyed your stay with us at Austin Proper and cannot wait for your return!Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

BJ

2024 年 4 月入住 1 晚
Natascha 于 2024 年 5 月 6 日 的回复
Dear BJ,Thank you for staying with us at Austin Proper - we are thrilled to know that you enjoyed your time with us and cannot wait to welcome you back. Warmly,Natascha

8/10 还可以

David

满意：员工和服务，清洁度
For $600/night, the view should never be only of a huge parking garage.
2024 年 4 月入住 3 晚
Natascha 于 2024 年 4 月 12 日 的回复
Dear David,Thank you for staying with us at Austin Proper. We are sorry to hear that you did not enjoy your room and have noted your preference in your profile for future stays. We hope to welcome you back in the future and are here to assist with anything to make it another proper stay. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Steve

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Place is beautiful and the staff is excellent. We did have some noise issues which is unfortunate, but they accommodated us as best they could and we’re very nice about it.
2024 年 3 月入住 3 晚
Natascha 于 2024 年 3 月 25 日 的回复
Dear Steve, Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed the hotel and our colleagues could add to your experience. Please accept our apologies for the noise issues and we will look further into the issue to prevent this from happening again in the future.We cannot wait to welcome you back in the future and are here to assist you with planning another getaway.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Paolo

2024 年 2 月入住 2 晚
Natascha 于 2024 年 2 月 26 日 的回复
Dear Pablo,We are excited to know that you enjoyed your stay with us and cannot wait for your return. Until the next time!Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

TS，Austin

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This was the second time I stayed at this hotel. The staff is wonderful and so helpful and nice. The room was exceptional with the balcony. Will stay here again.
2024 年 2 月入住 1 晚
Natascha 于 2024 年 2 月 17 日 的回复
We are thrilled to know that you had another proper stay with us and cannot wait for your return. Thank you so much for staying with us at Austin Proper, we appreciate your loyalty. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Alexandria

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend away
Fantastic stay from start to finish, the restaurants are wonderful. Probably the best bars in Austin. Great gym and spa, with stunning interior design throughout the whole property. One of my favourite hotels by far. Oscar on the front desk was a star and the bell staff especially Micah just couldn’t do enough for us. 100 out of 10.
2024 年 1 月入住 4 晚
Natascha 于 2024 年 2 月 8 日 的回复
Dear Alexandria,We are thrilled to know that you enjoyed your stay with us and cannot wait to welcome you back soon. Let us know when you are ready and we are here to assis making it another proper experience. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Pooja

满意：员工和服务，清洁度
Very bougie.. loved the vibe
2024 年 1 月入住 2 晚
Natascha 于 2024 年 2 月 2 日 的回复
Dear Pooja,We are thrilled to know that you enjoyed the Austin Proper Hotel and its design by Kelly Wearstler. Let us know when you are ready to enjoy us a little more and we are here to assist in making it an amazing stay. Warmly,Natascha SeifritzDirector of Hotel Relations

8/10 还可以

Michael

Very nice place to stay, great location, within walking distance to a lot of things to do. Great views from the balcony rooms.
2024 年 1 月入住 1 晚
Natascha 于 2024 年 1 月 24 日 的回复
Dear Michael,Thank you for staying with us at Austin Proper. We are happy to know that you enjoyed your stay with us and hope to welcome you back in the future. It is always our goal to exceed guest expectations and we would love to know what we could have done better to receive the 5 star rating from you. Love to hear more. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Jonathan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Natascha 于 2024 年 1 月 24 日 的回复
Thank you Jonathan for taking the time to rate your stay with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and cannot wait to welcome you back in the near future. Warmly,Natascha Seifritz Director of Hotel Relations

10/10 超赞

Kaitlyn

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Natascha 于 2024 年 1 月 22 日 的回复
Dear Kaitlyn,We are thrilled to know that you enjoyed your stay with us at Austin Proper and cannot wait for you to return. Please let us know when you are ready for another visit to Austin and we are here to assist to make it another proper stay. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Omar

2024 年 1 月入住 3 晚
Natascha 于 2024 年 1 月 17 日 的回复
Dear Omar,Thank you for staying with us at Austin Proper, we are happy to know that you enjoyed your stay and hope to see you soon again. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Marcus

2023 年 12 月入住 2 晚
Natascha 于 2024 年 1 月 3 日 的回复
Dear Marcus,Thank you for staying with us at Austin Proper. We are so very excited to hear that you enjoyed your time with us and cannot wait to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Hilary

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is beautifully designed. The Peacock restaurant is delicious with great service. The staff are very nice overall a nice stay
2023 年 12 月入住 1 晚
Natascha 于 2023 年 12 月 31 日 的回复
Dear Hilary, Thank you for staying with us at Austin Proper. We are excited to know that you enjoyed your time with us and cannot wait to welcome you back soon. Warmly,Natascha

10/10 超赞

Sheryl

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Love Proper
Gorgeous property and beautiful room. Great location too! Upscale hotel that was special to stay in.
2023 年 11 月入住 1 晚
Natascha 于 2023 年 12 月 8 日 的回复
Thank you Sheryl for staying with us at Austin Proper. We are excited to know that you enjoyed the hotel and neighborhood and we cannot wait to welcome you back!Warmly,Natascha SeifritzDirector of Hotel Relations

4/10 很差

Haley

不满意：员工和服务
2023 年 11 月入住 1 晚
Natascha 于 2023 年 12 月 22 日 的回复
Dear Haley,We much appreciate the time taken to provide feedback on your recent stay and are sorry to hear that you did not fully enjoy your time with us. It would be much appreciated if you could share some more details of what we could have done better so we can address with our teams and note for future visits. Please feel free to reach out to me personally and I'll be happy to assist you.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

William

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place for business or pleasure!
Had a great stay at this 5-star hotel! My wife also had a massage and face treatment, and also spent time in the sauna.
2023 年 11 月入住 2 晚
Natascha 于 2023 年 11 月 22 日 的回复
Dear William,We are so very happy to know that you had a proper stay with us and cannot wait to welcome you back to Austin Proper! Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Mia

2023 年 11 月入住 2 晚
Natascha 于 2023 年 11 月 15 日 的回复
Dear Mia,Thank you for staying with us at Austin Proper. We are excited to know that you enjoyed your time with us and cannot wait to welcome you back in the future.Warmly,Natascha SeifritzDirector of Hotel Relations

4/10 很差

Quang

满意：住宿条件和设施，清洁度
不满意：员工和服务
Hot water didn't work. Building engineers didn't show up until an hour later. They moved me to another room at that point it was 11pm.
2023 年 10 月入住 1 晚
Natascha 于 2023 年 10 月 28 日 的回复
Dear Quang, We are so very sorry that your stay did not go as smooth as we wished. Please accept our apologies for this inconvenience.It would be our pleasure to welcome you back to Austin Proper and I would like to take care of your future stays personally. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Reuben

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚
Natascha 于 2023 年 10 月 25 日 的回复
Thank you Reuben for staying with us at Austin Proper - we are excited to know that you enjoyed your time with us and cannot wait for your return,Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Andy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice place
It was a nice stay. Hotel bars get extremely busy in the evenings but was not a problem. Our bartender Nick was great all week.
2023 年 10 月入住 4 晚
Natascha 于 2023 年 10 月 16 日 的回复
Dear Andy,We are thrilled to know that you enjoyed your stay with us at Austin Proper and hope to welcome you back in the future. Until the next time.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Heather

2023 年 10 月入住 2 晚
Natascha 于 2023 年 10 月 18 日 的回复
Dear Heather,Thank you for staying with us at Austin Proper. We are delighted to know that you enjoyed your stay with us and cannot wait for your return. Till the next time. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Eduardo

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Exceptional!!! Beautiful
2023 年 9 月入住 3 晚
Natascha 于 2023 年 9 月 23 日 的回复
Dear Eduardo, Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and cannot wait to welcome you back in the near future.WarmlyNatascha SeifritzDirector of Hotel Relations

10/10 超赞

Angie，West Lafayette

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Outstanding property. Staff were all THE BEST! All welcoming, friendly, kind.
2023 年 9 月入住 2 晚
Natascha 于 2023 年 9 月 9 日 的回复
Dear Angie,Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and looking forward to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Margaret

满意：住宿条件和设施
2023 年 9 月入住 3 晚
Natascha 于 2023 年 9 月 9 日 的回复
Dear Margaret, Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and looking forward to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Tina

2023 年 8 月入住 2 晚
Natascha 于 2023 年 9 月 1 日 的回复
Dear Tina,We are thrilled to know that you enjoyed your time with us at Austin Proper and cannot wait to welcome you back in the near future.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Jonathan

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love it here!
2023 年 8 月入住 3 晚
Natascha 于 2023 年 8 月 29 日 的回复
Dear Jonathan, Thank you for staying with us at Austin Proper! We are thrilled to know that you are enjoying your time with us and are here to assist with anything to make it a proper stay. Warmly,Natascha SeifritzDirector of Hotel Relations

8/10 还可以

Mahender

2023 年 8 月入住 1 晚
Natascha 于 2023 年 9 月 14 日 的回复
Thank you for staying with us at Austin Proper. We hope to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Robert

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Natascha 于 2023 年 8 月 21 日 的回复
Dear Robert,Thank you for staying with us at Austin Proper. We appreciate your feedback and are happy to know that you had a proper stay and cannot wait to welcome you back in the future. Wamly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Klaus

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Extraordinary Service and staff. Super Clean. Highly recommendable
2023 年 8 月入住 5 晚
Natascha 于 2023 年 8 月 13 日 的回复
Dear Klaus,We are thrilled to know that you enjoyed your time with us at Austin Proper and cannot wait to welcome you back in the near future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Cara

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Great hotel! Lovely and beautiful l!
2023 年 7 月入住 1 晚
Natascha 于 2023 年 7 月 8 日 的回复
Thank you Cara for staying with us at Austin Proper. We are excited to know that you like your stay and hope to welcome you back soon. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Jae Young

2023 年 6 月入住 1 晚
Natascha 于 2023 年 6 月 18 日 的回复
Dear Mr. Young,We are excited to know that you enjoyed your stay with us at Austin Proper and we hope to welcome you back in the near future!Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Katherine

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The hotel is superb from the ambiance and location, to the attentive and friendly staff.
2023 年 6 月入住 3 晚
Natascha 于 2023 年 6 月 15 日 的回复
Dear Katherine, Thank you for staying with us at Austin Proper! We are thrilled to know that you enjoyed your stay and cannot wait to welcome you back soon. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

michael

满意：清洁度、员工和服务、住宿条件和设施
2023 年 5 月入住 3 晚
Natascha 于 2023 年 5 月 31 日 的回复
Dear Michael,Thank you for staying with us at Austin Proper. We are thrilled to know that you enjoyed your time with us and looking forward to welcome you back in the future. Warmly,Natascha SeifritzDirector of Hotel Relations

4/10 很差

Mike

与家人出行
满意：员工和服务，清洁度
不满意：住宿条件和设施
The room was uncomfortable, tiny, view of side of parking deck, no drawers for clothes, so lived out of suitcase on the floor. One tiny table big enough for one, had to flip the trashcan over between the beds to provide surface area for pocket stuff. For the cost, no way we'd ever come back.
2023 年 5 月入住 3 晚
Natascha 于 2023 年 5 月 22 日 的回复
Dear Mike, Thank you for staying with us and taking the time to share your experience. It is always our goal to exceed guest's expectation and we are sorry to hear that you did not enjoy your room on this stay. Although we do not offer any Suites with double queen beds, we do have other choices for you that would give you more space. We hope that you would give us another chance on your next visit to Austin and I'll be happy to assist you personally in the future. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Talia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property! Everything down to the scent in the lobby was curated and extremely pleasing. Absolutely cannot wait to come back again!
2023 年 5 月入住 3 晚
Natascha 于 2023 年 5 月 19 日 的回复
Dear Talia,Thank you for staying with us at Austin Proper, we are thrilled to know that you had an amazing time with us and cannot wait to welcome you back!Warmly,Natascha SeifritzDirector of Hotel Relations

6/10 一般

Colin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property is stylish and has great amenities, and the staff are great. However the 4.30am wake up with the Austin City trash collectors that lasts 1hr is awful. Property is safe, but neighborhood has a lot of homeless issues.
2023 年 4 月入住 1 晚
Natascha 于 2023 年 4 月 13 日 的回复
Dear Colin,We thank you for staying with us and sharing your feedback with us. We always strive to exceed our guest's expectations and we are sorry that you were woken by trash collectors early in the morning. It is something we are consistently working on and have switched companies for the Hotel with a later pick up after 6am which is the latest they will come to the city. Since you enjoyed the hotel and service, we hope that we can welcome you back for another stay since in the future.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Vanessa

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. East to get everywhere. Great spa too.
2023 年 4 月入住 1 晚
Natascha 于 2023 年 4 月 10 日 的回复
Dear Vanessa,We are happy to know that you enjoyed your stay with us at Austin Proper and cannot wait to welcome you back soon.Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Carlos

满意：员工和服务，清洁度
Todo excelente
2023 年 2 月入住 1 晚
Natascha 于 2023 年 2 月 14 日 的回复
Dear Carlos,Thank you for staying with us at Austin Proper and we are looking forward to welcome you back in the near future!Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Taylor

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The Austin proper is a thoughtfully curated space. The rooms are exceptionally comfortable and the shared spaces of the hotel are beautiful. The restaurants and bars of the hotel provide exceptional experiences and excellent quality food. While anyone can plan to have an enjoyable and relaxing visit to the Austin proper, the locals flock to the restaurants of the hotel in the evening, and it does get quite busy. This is a great place to mingle and meet young professionals, so do not plan to enjoy a quiet cocktail at the bar.
2023 年 1 月入住 3 晚
Natascha 于 2023 年 2 月 6 日 的回复
Dear Taylor, Thank you so much for staying with us at Austin Proper and taking the time to share your feedback. We are so happy to know that you enjoyed your time with us and cannot wait for you to come back in the near future. Please know that we have Goldie's, our sunken bar, reserved for hotel guests only for handcrafted cocktails and just opened The Quill Room on the 2nd floor as another alternative to enjoy drinks. Warmly,Natascha SeifritzDirector of Hotel Relations

6/10 一般

CARRIE

10/10 超赞

Barrett

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The best hotel ever
2022 年 10 月入住 1 晚
Natascha 于 2022 年 11 月 2 日 的回复
Thank you for staying with us at Austin Proper. We are delighted to know that you enjoyed your time with us and cannot wait to welcome you back soon. Warmly,Natascha SeifritzDirector of Hotel Relations

2/10 糟糕

Robert

与家人出行
满意：清洁度
不满意：客房舒适度，员工和服务
Don’t risk it, might not get the room you paid for
I did not get the balcony suite I booked far in advanced and also prepaid. If I wanted to stay in a basic room with subpar service there are a lot cheaper options. The blinds do not even cover the windows, far from blackout as advertised. Michael who checked us in said I can free dessert, well that’s far from the price differential for a balcony suite on a Saturday night during acl. I asked to speak with the manager he said he’s the only one here, later to tell me he’s actually the front desk assistant. I got no sleep due to the windows not being completely covered. The entire reason I booked this room is for the balcony.
2022 年 10 月入住 1 晚

10/10 超赞

Jessica

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One of the most beautiful hotels I’ve ever stayed in. The staff were so friendly. Every detail was thought of.
2022 年 9 月入住 3 晚
Natascha 于 2022 年 10 月 1 日 的回复
Dear Jessica,Thank you so much for your feedback. We are happy you enjoyed your stay and cannot wait for your return. Warmly,Natascha SeifritzDirector of Hotel Relations

10/10 超赞

Lori

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 2 晚

10/10 超赞

Kevin

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2022 年 8 月入住 1 晚