10/10 Excellent
Alison
Traveled with partner
May 18, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spacious hotel with extensive grounds and facilities.
Being May and off peak it was not full and so had a relaxed vibe. It was easy to get seated in the restaurants and bar. Service good if slow and staff very friendly.
We had a small issue as our booking wasnt transmitted properly from Expedia and so it was unclear to the hotel we had booked half board.
A few suggestions for improvements would be that houskeeing were a bit random about changing towels/emptying bins etc. One day our shower mat disappeared and was not replaced until the next day Our minibar was totally empty until 2 days before we were leaving (not that we used it anyway) and there was no way to spread towels out to dry.
The variety on the buffet for dinner was great but hot food was not really any more than warm. If there was a way to improve this and maybe heat the pkates that would help. The black rice and sushimi we had one night as part of the buffet were particularly good.
Pizza restaurant was good and we also tried the a la carte restaurant which was lovely.
Great parking tip for Catania from the front desk. Thank you.
Alison
Stayed 6 nights in May 2024
