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JW Marriott Auckland

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Luxury
5.0 star property
9.2

Wonderful

Luxury hotel near Queen Street Shopping District

Located close to Coast-to-Coast Walkway and Auckland Ferry Terminal, JW Marriott Auckland provides a garden, dry cleaning/laundry services, and a bar. For some rest and relaxation, visit the sauna or the hot tub. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Free in-room WiFi is available to all guests, along with a 24-hour gym and a business center.

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3.10 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 50 per person
  • Covered valet parking fee: NZD 70.00 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.10 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does JW Marriott Auckland have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at JW Marriott Auckland?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Auckland on May 24, 2026 start from $210, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Auckland pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is available for NZD 70.00 per night. Limited spots are available.

What time is check-in at JW Marriott Auckland?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at JW Marriott Auckland?

Check-out is at 11 AM.

Where is JW Marriott Auckland located?

Located in Auckland Central Business District, this luxury hotel is within a 5-minute walk of Queen Street Shopping District and Coast-to-Coast Walkway. Auckland Ferry Terminal and Sky Tower are also within 10 minutes. Gaunt Street Tram Stop is 12 minutes by foot and Daldy Street Tram Stop is 15 minutes.

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Reviews

Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Amenities

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 120 out of 165 reviews
Rating 8 - Good. 21 out of 165 reviews
Rating 6 - Okay. 16 out of 165 reviews
Rating 4 - Poor. 5 out of 165 reviews
Rating 2 - Terrible. 3 out of 165 reviews

Reviews

Verified

10/10 Excellent

aazam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was one of the cleanest and best hotels I’ve ever stayed at. It’s located in the city center, the room was spacious and very clean, and the staff were extremely kind and helpful. Overall, it was a really great experience.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff.Friendly we throughly enjoyed our stay
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Alonzo

Liked: Cleanliness, amenities, property conditions & facilities
Great service, staff and amenities.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Lologa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing clean rooms staff was friendly and helpful
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

ARNAUD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, so is the location. Thanks to the staff and the concierge
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Janet

Liked: Cleanliness, amenities, property conditions & facilities
Large comfortable and spotlessly clean room; helpful staff; convenient location; and impressive buffet breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The entire team was so accommodating and welcoming
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Clive

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel. Lovely room and first class service.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Adekemi Folasade Adelakun-

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! Staff was amazing and very attentive. Rooms were clean. Breakfast can improve it was the same thing everyday, and it was cold. Other than that, it was a 5 star experience.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Ervis

Liked: Cleanliness, amenities, property conditions & facilities
Staff, room, breakfast, location, cleanliness evrything was simply excellent
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Byron

Liked: Cleanliness, amenities, property conditions & facilities
Our room was comfortable. The staff members that we encountered were pleasant and professional. Breakfast was excellent. The hotel is very well located.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Tasneem

Liked: Cleanliness, property conditions & facilities
Quick check in, spacious room, clean & very efficient & friendly staff 😎
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities
Our stay at the JW Marriott Auckland was very good. Room was clean, beds comfortable, and the hotel staff assisted us with all of our transportation needs. The location is wonderful, within walking distance to the CBD and harbor area. Highly recommend.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Bertha

Liked: Cleanliness, amenities, property conditions & facilities
All the staff were so nice and helpful. The room was amazing. Great location
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

SANGIL

Liked: Amenities, property conditions & facilities
Staff of front dest was perfectly nice and help but, concierge and vallet parking were not helpful. Others are good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, amenities
lovely, large, clean room, great buffet breakfast, helpful friendly staff, especially Front Office Mgr. Kristina Kretschmer, the Concierge during the day, the woman who was the bell captain, and one of the wait staff at breakfast, a dark-haired young woman from Chile, Santiago I think.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Ropeti E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed how all the staff were friendly, helpful, knowledgeable of surrounding area.
Stayed 11 nights in Aug 2025
Verified

10/10 Excellent

katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great staycation, excellent location and the little one loved the pool!
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Muneam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome accommodation’s & a very friendly & efficient staff. A wonderful experience!!! Highly recommend staying at this hotel.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
this is a great place to stay in central city AKL
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Mehdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Got upgraded and the staff was extremely helpful and friendly
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Craig

Room was very clean, and the shower / bath was very nice. We used
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, amenities
Friendly professional staff. Clean room. Nice lobby
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Mark

Liked: Cleanliness, amenities
Our room was very noisy from all the external air conditioning fans. The room itself was very pleasant, staff on the front desk and porters were the best we encountered in Auckland.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive staff
Stayed 1 night in Sep 2025